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The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working with the operations team to provide optimal services to the account. The CSL must be able to work effectively and efficiently with both the internal support team and external clients. The CSL acts as the liaison and primary contact for the operations team and escalates any issues to the Customer Success Manager (CSM) as necessary. Assist the CSM with building client relationships within the client enterprise including business development, identifying additional service opportunities and continuous process improvement. What you will do here: Program Management • Lead Planner / Meeting Owner on events or programs of significance to the customer’s business, • Create/Revise program budgets to ensure M&IW forecast is attained, • Track client and individual program budgets to ensure M&IW forecast is attained, • Meet with key stakeholders to review time spent on projects, • Running client audits with M&IW Controller, • Alert meeting owner of any anticipated account/program budget variances, • Identify financial opportunities in post program billing, • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity, • Ensure on-going client satisfaction surveys, analyze data, and implement continuous improvement processes, • Responsible for document accuracy of operations team, • Responsible for final reconciliation accuracy and timeliness from planners, • Build pro-active relationships with high volume client meeting owners, • Lead various internal departments toward desired outcomes as specified in Service Level Agreement, • Plan meetings/events for the account as needed Account Management • Project Management with a consultative approach, • Responsible to implement the KPI/SLA Program for the Account, • Responsible for the strategic relationship for multiple decision makers, • Accountability for accuracy and timeliness of final reconciliation from planners, • Train planners on specific account processes, • Analyze/Improve operational systems and processes, • Develop and update all account forms and processes to meet client expectations, • Analyze/review time spent on projects vs. management fees for the account, • Qualify new meetings (as backup to the SAM), • Register new meetings into Cvent (as backup to the SAM), • Issue resolution with the meeting owners and escalation from the planners (as backup to the SAM), • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity (as backup to the SAM), • Ensure on-going client satisfaction surveys, data integrity in Lanyon, and implement continuous improvement processes (as backup to the SAM), • Assist accounting in follow-up on past due invoices (as backup to the SAM), • Participate in applicable company and industry activities and events Business Development Responsibilities • Identify opportunities for new or expanded service offerings (including opportunities for M&IW strategic partners), • Up sell additional M&IW service opportunities, • Network with decision makers/management as appropriate, • Develop and maintain strong and highly ethical customer relationships, • Gain knowledge of competitors’ strengths and weaknesses Onsite Physical Activities (Non-Essential Functions) This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Customer Success Lead role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know. Physical activities include, but are not limited to the following: • Movement & Positioning: Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements., • Sitting: Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties., • Lifting and Carrying: Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member., • Reaching and Grasping: Event setup and breakdown may involve reaching overhead and handling tools or materials., • Bending/Kneeling/Crouching: Occasionally required during event setup and breakdown., • Repetitive Motions: Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays., • Travel Requirements: Frequent travel to event sites, venues, and client locations, often involving overnight stays. This may include navigating airports, train stations, hotels, and conference centers., • Operating Vehicles: Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead., • Working in Varying Environments: Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered. What we expect: Details of these areas are shared during interviews and monthly reviews: • Cultural Excellence, • Role Expectations, • Emotional Intelligence What you will bring: • A minimum of four years of experience in the travel industry, specifically in managing meetings/events, • Knowledge of virtual and hybrid event options, • Experience with managing the lifecycle of a program, including final reconciliation, • Knowledge of Cvent preferred, • Must be able to travel 35% of the time, including Internationally, • Proximity to client headquarters office preferred, • Experience working in a virtual office environment, • Proven excellent oral and written communication skills in both internal and client-facing environments, • Demonstrated track record of successfully managing multiple projects simultaneously, • Ability to deliver creative outputs in a constricted timeline while maximizing available resources, • Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers, • Wide range of computer skills:, • Proficient in Word, Excel, and Internet/social media, • Database management programs (proficient in Lanyon and Cvent), • Outlook (email and scheduling) What we provide: • Competitive salary, • Paid holidays, • Pension Scheme, • Accrued personal time off for vacation and sick leave, • Laptop, additional monitor, and mobile phone, • Global Giveback program for volunteer service, • Remote Office / Work from home Who we are: Meetings & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 _ M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions.

Role Overview This is a 12-month Fixed Term Contract for Marketing Program Manager, Sky Media. Sky Media is the advertising sales arm of Sky, and the Marketing team is responsible for setting and delivering Sky Media's marketing strategy across the advertising industry. As Marketing Program Manager, your role is to translate a specific department(s) commercial objectives into marketing plans and then deliver those plans using a capability layer of internal resource that covers content, digital & social, events and creative. The specific department aligned to this role carries a strong lead / demand generation requirement, targets SMEs and it is product led, unlike other areas of the business. It also operates a distributed sales force based around the UK. This is a role defined by influence rather than authority. The Programme Manager reports directly to the Head of Marketing, but all capability is managed by the Marketing Controller. Success comes from planning credibly inside a capacity model, building the relationship with the Controller, the capability and the department. You will be supported to deliver your marketing plans by resource that covers content, digital & social, events and creative as well as via dedicated project management. The role requires someone who is comfortable communicating with senior stakeholders in the business, but just as happy to roll up their sleeves and work alongside capability and who finds it easy to build and maintain relationships that get the job done. What you'll do: Department partnership Act as the marketing lead for the aligned department(s), trusted enough to be in the room when commercial priorities are set rather than briefed afterwards. Understand the department's revenue targets, its SME clients, its competitive pressures and its sales cycle in real detail. Be honest and early about what marketing can deliver and manage expectations before they become disappointments. Programme planning Build a year-long marketing programme for the department with a clear commercial purpose, calendar, budget and defined deliverables. Plan inside the capacity model and treat any plan that has not been capacity-checked as a draft rather than a commitment. Sequence activity so that peaks are spread across the year rather than colliding with every other programme in the same quarter. Re-scope the programme quarterly (or as required) against actual capacity and current commercial priorities. Delivery through shared capability Write briefs good enough that a specialist can act on them without a second meeting. Clearly define their capability requirements and accept allocation decisions without relitigating them individually. Work with Project Management to keep the programme's critical path visible and to flag slippage early. Measurement and reporting Agree how the programme's contribution will be measured before it starts, with the department and the Head of Marketing. Report progress and results to the department and into the marketing function on a consistent cadence. Be willing to stop activity that is not working rather than complete it because its in the plan. Share what works with the other Program Managers rather than optimising a single programme at the function's expense. What you'll bring: Essential criteria: Experience owning a demand / lead generation marketing plan or program end to end, including planning, delivery and reporting. Demonstrable experience delivering through people who do not report to you. Srong stakeholder management with senior commercial audiences, including the ability to say no and keep the relationship. Commercial literacy: comfort with revenue targets, pipeline and the mechanics of how the aligned department(s) makes money. Excellent briefing and written communication. Planning discipline the ability to build a plan that survives contact with a capacity constraint. Desirable skills and experience: Experience in media, broadcast, advertising sales or a media agency. Understanding of the specific discipline of the aligned department targeting SMEs new to TV advertising. Experience of matrix or shared-service marketing models. Benefits and perks: There's one thing people can't stop talking about when it comes to life at Sky: the perks. Heres a taster: Free NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How youll work: We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base? Osterley: Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, theres plenty of space to see your big ideas come to life. Here youll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations.?Plus, theres free onsite parking available for cars, motorbikes and bicycles. Who we are: Were Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means youll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. Were an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.?We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, well ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search #LifeAtSky on social media. TPBN1_UKTJ

Select how often (in days) to receive an alert: Location: Sunbury on Thames, SRY, GB, TW16 7EF Business Unit: Air Technology Posting Date: Aug 19, 2026 Job Description: The Material Controller Supervisor is responsible for leading the day-to-day operation of the Stores department, ensuring the safe, accurate and efficient flow of materials throughout the business. The role is accountable for inventory accuracy, team performance, quality standards and continuous improvement, ensuring materials are available to support production and customer requirements. Working closely with the Logistics Manager and other operational departments, the Material Controller Supervisor will promote a culture of safety, accountability and operational excellence. Responsibilities: • Supervise, motivate and develop the Stores team to achieve departmental objectives., • Allocate daily workloads and ensure resources are effectively utilised., • Conduct daily team briefings and communicate operational priorities., • Monitor attendance, timekeeping and performance., • Identify training and development requirements and support ongoing staff development., • Foster a positive, collaborative and high-performing team culture., • Maintain accurate inventory records and stock integrity at all times., • Oversee all goods inward and goods outward activities., • Ensure all picking, packing and kitting activities are completed accurately and within required timescales., • Supervise material receipts, put-away, storage and stock replenishment., • Ensure works orders are picked and issued to production in line with manufacturing schedules., • Maintain full material traceability throughout the operation., • Monitor shelf-life controlled materials and ensure appropriate stock rotation., • Support annual stocktakes and supervise ongoing cycle counting activities., • Investigate inventory discrepancies and implement corrective actions., • Ensure all materials meet quality standards before acceptance into stock., • Work closely with Quality and Inspection teams to resolve non-conforming materials., • Ensure departmental processes comply with the Business Management System (BMS)., • Maintain accurate operational records and documentation., • Ensure company procedures and work instructions are consistently followed., • Promote and maintain a safe working environment., • Ensure compliance with all Health & Safety policies and procedures., • Report hazards, incidents and near misses promptly., • Carry out routine workplace inspections where required., • Monitor warehouse equipment and report maintenance requirements to minimise downtime., • Monitor departmental KPIs and identify opportunities for improvement., • Report operational issues, risks and improvement opportunities to the Logistics Manager., • Drive continuous improvement initiatives to improve productivity, quality and inventory accuracy., • Support cross-functional working with Production, Engineering, Quality and Purchasing departments., • Responsible for ensuring the protection and proper handling of personal data in accordance with applicable data protection laws (e.g., GDPR) and internal policies., • This role reports into the Logistics Manager Requirements: Essential • Previous experience in a Stores, Warehouse or Logistics supervisory role., • Strong leadership and people management skills., • Excellent organisational and planning ability., • Experience using ERP/WMS systems (Microsoft Dynamics NAV or similar desirable)., • Good understanding of inventory control and stock management., • Experience of goods inward, dispatch and material control., • Strong attention to detail and accuracy., • Good communication skills., • Computer literate with Microsoft Office., • Knowledge of Health & Safety requirements within a warehouse environment., • Forklift truck experience (Counterbalance/Pallet stacker licence desirable or willingness to train)., • Demonstrated ability and willingness to use AI tools to improve productivity, decision-marking, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs. Desirable • Experience within a manufacturing or engineering environment., • Understanding of quality systems and material traceability., • Continuous Improvement or Lean experience., • Experience managing KPIs and performance metrics., • First Aid or Health & Safety qualifications., • Full UK Driving Licence. Currency: GBP Salary Minimum: Market Salary Maximum: Market Incentive: Market Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location. AMETEK, Inc. is a leading global provider of industrial technology solutions servinga diverse set of attractive niche markets with annual sales over $7.5billion. AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual,Inclusion, Teamwork, and Social Responsibility. AMETEKisa component of the S&P 500. Visit careers for more information. #J-18808-Ljbffr

Join to apply for the Playout Controller FTC 12 months role at Sky 1 day ago Be among the first 25 applicants Join to apply for the Playout Controller FTC 12 months role at Sky Job Description We believe in better. And we make it happen. Job Description We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. The Core responsibility of the Playout Controller is to manage the transmission of ‘Live’ complex events, as well as to provide schedule management, output monitoring and first line recovery for any Sky hosted channels. The management of ‘live’ complex events includes, for example: broadcasts where the break structure is variable, the duration of the event is unpredictable or where the timings of two subsequent events may overlap. Schedule management includes the preparation, checking and updating of automation schedules delivered into the area to ensure discrepancies are identified before the output is affected. It also includes the alteration of “live” automation schedules due to changing editorial or commercial requirements. For both the preparation and management of the automation schedules, a high degree of attention to detail and adherence to agreed process is necessary to avoid potential impact to the channel output. Through monitoring of the channel outputs the Controller is responsible for the scheduled content being delivered to the distribution platforms without defect or degradation. Direct “eyeball” monitoring of the channel output is supported and enhanced through the use of automated fault detection and alarming which the Controller must be fully capable of interpreting and interrogating. In the case of any fault or deviation from the required output it is the Controller’s responsibility to minimise impact to the viewing public either through restoration of service or by fault management. Knowledge of the playout infrastructure and agreed best practices for recovery are essential in performing this function effectively. The Controller is skilled in the management of both server-based content and “live” content including complex live events. The Controller will also be responsible for effective training of others, contributing to the integration of new systems and services. The Controller will prioritise incidents and escalate effectively, taking financial, reputational and stakeholder concerns into account. What You’ll Do • Schedule Preparation - performing required manual and automated tasks on the playout schedules to identify potential errors and known faults and ensure readiness for broadcast, • Live schedule management – editing of live automation schedule to alter content or timings as required, • Live schedule monitoring – monitoring the output of channels to confirm and maintain fault-free playout, • Regulatory Knowledge – knowledge of Ofcom regulations and Sky policies, • Fault Identification – immediate identification of any loss or degradation of the channel outputs, as well as loss of encryption or PIN protection, • Fault recovery – use of system resilience or schedule editing to recover from channel loss or degradation, • Fault management – use of on-screen messages, voice-overs, or other messaging to keep customers informed when a fault is not immediately recoverable, • Escalation – efficient communication to 2nd line support teams and operational management, • Editorial Knowledge – knowledge of Sky’s programming and promotional strategies., • Logging & Reporting – accurately recording any faults, changes, or other deviations from the originally scheduled content, • Information Management – accurately passing on information to colleagues or operational management to ensure channel continuity, • Communication – concise and accurate verbal and written communication, professional and courteous at all times, • Training – passing on knowledge and experience of workflows, systems and procedures as required. Structured training of others utilising established training materials as required, • Support – Provides support to the Playout Specialist and Operational Lead functions as required, • Complex Live Event Management – line-up, preparation and control of complex live events including negotiation with production teams when event durations are variable or overlapping, • Gallery Free Production – making any necessary editorial decisions to maintain channel continuity when communication with event source is incoming only e.g. World Feed What You’ll Bring • Qualifications - degree qualification or relevant vocational qualifications, • Specialist Knowledge – skilled in Playout systems and workflows, skilled in managing live events, skilled in Playout systems used by Sky, skilled in managing live Sports events, • Industry Experience – Experience of digital playout environment, complex Live broadcast experience, • Leadership Skills - Excellent communication & influencing skills, excellent decision making and prioritisation skills The Sky Playout Team works 24/7 365 days a year to ensure that Sky Customers are receiving the best quality live sports and entertainment programmes. You’ll be joining the team and working a fixed shift pattern of day, mid and night shifts. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here’s a taster: • Access to free NOW, for streaming all your favourite shows, • A generous pension package, • Private healthcare, • Discounted mobile and broadband Team Overview The Playout department is responsible for ensuring the seamless, accurate and robust delivery of Sky’s channels and those of third parties that we are contracted for. The department provides a service to Sky’s Entertainment, Commercial, News & Sports departments in ensuring delivery of these channel outputs for distribution on all platforms. re. Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! Inclusion & How You'll Work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Your office space Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next. But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we’ll back you all the way. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. • Entry level, • Full-time, • Accounting/Auditing and Finance, • Broadcast Media Production and Distribution Referrals increase your chances of interviewing at Sky by 2x London, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago Watford, England, United Kingdom 2 weeks ago London, England, United Kingdom 5 days ago London, England, United Kingdom 2 weeks ago Feltham, England, United Kingdom 1 week ago Greater London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 month ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 day ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 4 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 month ago London, England, United Kingdom 2 weeks ago Greater London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago Greater London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 days ago London, England, United Kingdom 3 days ago We’re unlocking community knowledge in a new way. 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