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  • Barista / all rounder
    Barista / all rounder
    10 days ago
    Part-time
    Gunnersbury, Hounslow

    Job SummaryARISTA COFFEE / Kew Bridge We are seeking a passionate and dedicated experienced Barista to join our dynamic team in ARISTA. As a Barista, you will play a vital role in creating a welcoming atmosphere for our customers while expertly preparing and serving high-quality beverages. Your attention to detail and commitment to excellent customer service will ensure that every guest leaves with a smile. Also We are seeking a dedicated and enthusiastic Kitchen Team Member to join our dynamic kitchen team. In this role, you will play a vital part in ensuring that our kitchen operates smoothly and efficiently, contributing to the overall success of our culinary offerings. You will be responsible for food preparation, maintaining cleanliness, and adhering to food safety standards while working collaboratively with your team. Responsibilities ResponsibilitiesPrepare and serve a variety of Coffee, hot and cold beverages, including coffee Art, tea, and specialty drinks.Maintain cleanliness and organisation of the workspace, ensuring compliance with food safety standards.Handle cash transactions accurately and efficiently, ensuring proper cash management.Manage time effectively to ensure prompt service during busy periods.Collaborate with team members to maintain a positive working environment and achieve daily goals.Participate in food preparation tasks as needed, ensuring all items are fresh and presented well.Assist in the preparation of food items according to established recipes and standards.Assist customers with their orders, providing recommendations and answering any questions they may have about the menu.Maintain high standards of food safety and hygiene throughout all kitchen operations.Help keep the kitchen area clean and organised, including washing dishes and sanitising surfaces.Support the team by managing time effectively to ensure timely service during busy periods.Perform basic maths calculations for portioning and inventory management.Collaborate with team members to ensure a positive working environment and efficient workflow.QualificationsPrevious experience in a café or similar environment is preferred but not essential. Strong time management skills to handle multiple tasks efficiently in a fast-paced setting. Basic maths skills for handling cash transactions and managing orders accurately. Knowledge of food safety practices is an advantage. A passion for coffee and customer service, with the ability to engage positively with customers. Ability to work flexible hours, including weekends and holidays as required. Join us in delivering exceptional experiences to our customers while honing your skills in the art of coffee making! Knowledge of food safety practices is essential for maintaining a safe kitchen environment.Basic maths skills are required for measuring ingredients and managing portions accurately.Previous or a similar role is advantageous but not essential.Strong time management skills to handle multiple tasks efficiently in a fast-paced setting.A willingness to learn and adapt within a team-oriented environment is highly valued.Join us as a Barista/All rounder and Kitchen Team Member and contribute to creating exceptional coffee beverage & dining experiences for our guests! Job Types: Full-time, Part-time Benefits: Discounted or free foodEmployee discountWork Location: In person

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  • Assistant Manager
    Assistant Manager
    11 days ago
    £14–£16 hourly
    Full-time
    Richmond

    Job Overview We are seeking a proactive and dynamic Assistant Manager to join our team. This role offers an excellent opportunity for individuals with strong leadership qualities, management experience, and exceptional communication skills. The Assistant Manager will support the store or department operations, oversee daily activities, and ensure a high standard of customer service. Multilingual or bilingual candidates will be highly valued to facilitate effective communication with diverse clientele and staff. The position is paid and suitable for those eager to develop their management expertise within a vibrant retail environment. Responsibilities • Assist the pub in overseeing daily operations, ensuring smooth workflow and excellent customer service., • Supervise and motivate team members, fostering a positive and productive work environment., • Manage sales targets, monitor merchandising standards, and implement promotional activities to maximise revenue., • Organise staff schedules, delegate tasks efficiently, and ensure adequate coverage during shifts., • Handle customer enquiries with professionalism, demonstrating excellent phone etiquette and organisational skills., • Support recruitment, training, and development of team members to enhance overall performance., • Maintain administrative records accurately, including sales reports, stock levels, and staff attendance., • Assist in visual merchandising efforts to optimise product presentation and store layout., • Ensure compliance with health and safety regulations at all times. Requirements • Proven management or supervisory experience within retail or related sectors., • Strong leadership skills with the ability to manage teams effectively., • Excellent communication skills, both verbal and written; multilingual or bilingual abilities are desirable., • Demonstrable organisational skills with attention to detail in administrative tasks., • Experience in sales management, merchandising, and time management strategies., • Proficient in using retail management software or relevant administrative tools., • Ability to handle multiple priorities efficiently under pressure., • Professional demeanour with good phone etiquette and interpersonal skills., • Previous experience in retail management or similar roles is preferred but not essential; enthusiasm for learning is valued highly.

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  • Restaurant Supervisor
    Restaurant Supervisor
    20 days ago
    £15–£18 hourly
    Full-time
    London

    Overview Join our dynamic team as a Restaurant Supervisor and lead the charge in delivering exceptional dining experiences! In this energetic role, you will oversee daily restaurant operations, ensure top-notch food quality, and motivate your team to excel. Your leadership will create a vibrant, welcoming atmosphere where both guests and staff feel valued and inspired. This position offers an exciting opportunity to showcase your culinary expertise, hospitality skills, and supervisory experience in a fast-paced environment dedicated to excellence. Duties • Supervise daily restaurant activities, ensuring smooth service flow and high standards of food safety and cleanliness, • Lead and motivate a diverse team of servers, cooks, bartenders, and kitchen staff to deliver outstanding customer service, • Oversee food preparation and cooking processes to maintain quality and consistency across all dishes, • Manage bar operations, including bartending duties, drink service, and inventory control, • Ensure compliance with food safety regulations and sanitation standards at all times, • Assist in training new team members on food production, serving protocols, and hospitality best practices, • Handle guest inquiries, resolve issues promptly, and foster a positive dining environment Skills • Proven supervising experience in a restaurant or hospitality setting with strong team management skills, • Extensive knowledge of food preparation, cooking techniques, and culinary practices, • Ability to perform bartending duties confidently while maintaining excellent customer service, • Familiarity with food safety standards and food production processes, • Excellent leadership qualities with the ability to motivate and develop staff, • Strong communication skills to coordinate between kitchen, bar, and front-of-house teams, • Experience with hospitality operations in hotel or restaurant environments is a plus, • Knowledge of serving techniques, hospitality principles, and barista experience is advantageous Embark on a rewarding journey where your leadership transforms everyday dining into memorable experiences. We’re committed to fostering a lively workplace that values your skills and passion for hospitality!Pay: £15.00-£18.00 per hourExpected hours: 35.0 – 55.0 per weekBenefits: • Company pension, • Discounted or free food, • Employee discount Work Location: In person

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  • General Manager
    General Manager
    1 month ago
    £40000–£45000 yearly
    Full-time
    Hammersmith Broadway, Hammersmith and Fulham

    General Manager - Authentic Italian Coffee Shop & Deli Location: London, W6 9TN Department: Management Employment Type: Full-time Salary: £40,000 - £45,000 per annum Start Date: Immediate About the Opportunity We are seeking an experienced and passionate General Manager to lead our authentic Italian coffee shop and deli. This is an exciting opportunity for a dynamic leader who shares our love for exceptional coffee, traditional Italian cuisine, and outstanding customer service. What You'll Do Operations Management • Oversee daily operations of both coffee shop and deli services, • Manage inventory, stock levels, and supplier relationships, • Create and update pricing strategies, menus, and promotional campaigns, • Handle administrative tasks including invoicing, payroll preparation, and supplier payments Team Leadership • Recruit, train, and manage a team of passionate staff members, • Create staff schedules and manage rotas efficiently, • Foster a positive work environment that reflects our Italian hospitality values Customer Experience • Ensure exceptional customer service standards across all touchpoints, • Manage table service operations and deli counter service, • Maintain high-quality food and product displays, • Handle customer feedback and continuously improve service quality Quality & Compliance • Monitor food safety and hygiene standards, • Ensure product quality and presentation meet our authentic Italian standards, • Manage compliance with health and safety regulations What We're Looking For Essential Requirements • Languages: Fluent in both English and Italian (advanced level required), • Experience: Proven management experience in hospitality, food service, or retail, • Skills: Strong organizational, communication, and leadership abilities, • Passion: Genuine enthusiasm for Italian coffee culture and authentic cuisine Key Competencies • Financial management and budgeting experience, • Staff management and development skills, • Customer service excellence mindset, • Problem-solving and decision-making abilities, • Attention to detail and quality standards What We Offer • Competitive salary: £40,000 - £45,000 annually, • Immediate start available, • Opportunity to work with authentic Italian products and traditions, • Leadership role in a growing business, • Staff discounts and benefits, • Professional development opportunities How to Apply Ready to bring your passion for Italian coffee and cuisine to life? We'd love to hear from you! Apply: Send your CV and cover letter today We are an equal opportunity employer committed to diversity and inclusion. Join our family and help us share the authentic taste of Italy with our community!

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  • Supervisor
    Supervisor
    2 months ago
    Full-time
    Richmond

    Location: Kew Village Start Date: Immediately Salary: Competitive, hourly rate plus service charge About Us A fresh culinary chapter is beginning in the heart of Kew. We are an ambitious new opening centred around a vibrant brunch service by day and a sophisticated small plates menu by night. Our mission is to blend artisanal ingredients with creative flair in a high-energy, beautiful space. We are building our founding front-of-house team from the ground up, and we know that exceptional service and strong leadership are central to everything we do. The Role: Front of House Supervisor We are looking for an experienced, hands-on Front of House Supervisor to help lead our founding team, covering both waitering and bartending duties while overseeing the smooth running of service. From guiding guests through a relaxed brunch service to crafting imaginative cocktails and elevating an evening of sophisticated small plates, you will set the standard for the floor, support and develop the team around you, and be central to shaping our guests' experience from the moment they arrive. You will work in a supportive, fast-paced environment where your leadership is valued and your personality can shine. Key Responsibilities: Team Leadership: Lead the floor and bar team during service, delegating sections, managing breaks, and stepping in to support wherever needed to keep service running smoothly. Service and Cocktail Excellence: Deliver and oversee food and drink service to an exacting standard, including preparing and serving a full range of cocktails, classic and original, while maintaining warmth, attentiveness, and consistency across every table and every service. Floor and Bar Management: Oversee the organisation and stocking of your section and the bar station throughout each shift, including proactive table resets, restocking, mise en place ahead of peak periods, and spot-checking standards across the team. Guest Hospitality: Greet guests warmly, guide them through our food and drinks menus, make confident recommendations, and resolve any guest concerns swiftly and professionally. Workflow and Speed: Maintain a fast, efficient service rhythm during busy brunch and evening periods without compromising on care, accuracy, drink quality, or presentation, adjusting staffing and flow as needed. Training and Development: Support the onboarding and ongoing training of new team members, sharing product knowledge, cocktail technique, and service standards. Hygiene and Compliance: Ensure daily and weekly front-of-house and bar cleaning protocols are followed, and take responsibility for compliance with food safety, licensing, and responsible service of alcohol regulations across the shift. Team Collaboration: Act as the key link between the bar, floor, and kitchen teams, ensuring food and drinks are delivered together smoothly and any issues are communicated quickly. Requirements Proven experience in a supervisory or senior FOH role within a fast-paced restaurant, cocktail bar, premium dining venue, or similar hospitality environment, ideally with skills across both table service and bartending. Strong technical skills across table service, order taking, and guest management, along with confidence in spirits, wine, and cocktail preparation, including shaking, stirring, and building drinks to a high standard. Experience training, motivating, and managing a small team during live service. Knowledge of food and wine pairing, classic cocktails, and genuine enthusiasm for developing the menu and mentoring the team on original serves. A warm, engaging personality with a natural passion for guest experience and community, and the confidence to lead by example. Reliable, punctual, and energised by a buzzing, high-tempo service environment. Local to Kew or the surrounding Richmond areas is highly preferred. Why Join Us? Growth and Progression: Be part of a brand-new launch from day one, in a leadership role with real influence over how the team and venue develop. We value talent and actively prioritise internal promotion as our hospitality group grows. Premium Environment: Work with top-tier equipment, quality spirits, and artisanal products in a beautifully designed, modern space. Culture and Rewards: Competitive hourly pay, a fair share of the service charge, and a genuine focus on building a sustainable, respectful, and friendly team culture.

    Immediate start!
    No experience
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  • Bar Staff
    Bar Staff
    2 months ago
    £12.71–£13 hourly
    Full-time
    Kingston upon Thames

    BAR STAFF – JOB DESCRIPTION A.K. Whelan Pubs (AKW) Position: Bar Staff / Bar Team Member Hours: Full-Time & Part-Time Opportunities Location: Various Venues Across London & the South ABOUT THE ROLE We are looking for friendly, enthusiastic and reliable people to join our bar teams across A.K. Whelan Pubs. Our Bar Staff are at the heart of the customer experience. You will be responsible for delivering excellent service, maintaining high standards and helping create the welcoming, lively atmosphere our pubs are known for. Previous bar experience is an advantage, but attitude, reliability and a willingness to learn are equally important. Our values are simple: PEOPLE • STANDARDS • FUN We want team members who enjoy hospitality, take pride in their work and understand the importance of giving every customer a great experience. KEY RESPONSIBILITIES Customer Service • Welcome customers in a friendly and professional manner., • Provide fast, efficient and engaging bar service., • Take customer orders accurately and process payments correctly., • Have a good knowledge of the drinks and products available., • Assist customers with questions and recommendations., • Deal with customer queries professionally and escalate issues to management where required., • Help create a positive, welcoming and enjoyable atmosphere. Bar Service • Prepare and serve draught beers, spirits, wines, soft drinks and other beverages to company standards., • Ensure correct glassware, measures and presentation are used., • Maintain excellent product quality and presentation., • Follow responsible alcohol service procedures at all times., • Comply fully with Challenge 25 and licensing requirements., • Report any dispense, cellar or product-quality issues immediately. Cash & Till Procedures • Operate the EPOS/till system accurately., • Process cash and card transactions correctly., • Follow company procedures relating to discounts, refunds and voids., • Never give away stock or provide unauthorised discounts., • Report till discrepancies or transaction issues immediately. Stock Control • Handle all stock carefully and responsibly., • Follow correct measures and portion controls., • Minimise wastage and report breakages, spillages and wastage., • Assist with deliveries and stock rotation when required., • Maintain secure storage of stock., • Support management with stocktakes where required. Cleaning & Standards • Maintain a clean, organised and fully stocked bar throughout the shift., • Keep bar tops, shelves, fridges, glasswash areas and customer-facing areas clean., • Complete opening, closing and cleaning duties as instructed., • Ensure glasses are cleaned, polished and stored correctly., • Maintain high standards in customer areas, toilets and external areas where required., • Report maintenance, health & safety or cleanliness issues immediately. Licensing, Safety & Compliance • Follow all premises licence conditions and company policies., • Apply Challenge 25 consistently., • Refuse service appropriately when required and inform management., • Follow company procedures regarding intoxicated customers., • Comply with health & safety, fire safety, food hygiene and allergen procedures., • Report accidents, incidents or security concerns immediately., • Work responsibly to protect customers, colleagues and the business. WHAT WE ARE LOOKING FOR We are looking for people who are: • Friendly, positive and approachable., • Reliable and punctual., • Customer-focused., • Comfortable working in a busy environment., • Able to work effectively as part of a team., • Willing to learn and develop., • Able to maintain standards during busy periods., • Honest and responsible when handling cash and stock., • Flexible regarding evenings, weekends and bank holidays., • Passionate about hospitality and delivering great service. EXPERIENCE Previous experience in a pub, bar, restaurant or hospitality environment is desirable but not essential. Training can be provided for the right candidate. Experience with draught products, EPOS systems, cocktails, food service or high-volume venues would be beneficial. WORKING HOURS Our venues trade across weekdays, evenings and weekends. Applicants should therefore be prepared to work a mixture of: • Day shifts, • Evening shifts, • Weekends, • Bank holidays, • Major sporting and entertainment events Hours and shift patterns will depend on the individual venue and position. WHAT WE OFFER • Competitive rates of pay, • Full-Time and Part-Time opportunities, • Training and development, • Opportunities to progress into supervisory and management positions, • Experience within a growing multi-site pub business, • Supportive venue and operations teams, • A lively and varied working environment CAREER DEVELOPMENT We believe in developing talented people from within the business. For team members who demonstrate strong performance, reliability and leadership potential, there may be opportunities to progress through: Bar Staff → Supervisor → Assistant Manager → Deputy Manager → General Manager OUR EXPECTATIONS Every member of the team represents the venue and A.K. Whelan Pubs. We expect our Bar Staff to arrive ready for work, maintain professional standards, support their colleagues and deliver excellent customer service throughout every shift. Above all, we want people who contribute positively to our culture: PEOPLE • STANDARDS • FUN

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