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As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Business Analyst skilled in SQL databases required by a leading retail organisation to help support their Digital Transformation team evaluate the business, optimise processes and help the leadership team shape the operational architecture with more informed, data and research driven decisions. I...
This is a full-time Regulatory Change Business Analyst role, with the flexibility for remote work. The successful candidate will work with cross-functional teams to analyse and address the impact of regulatory changes on our clients' technology infrastructure and business operations. A bachelor's...
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Methods Business Analysis community of practice, mentoring other business analysts and contributing to client business analysis practice development. The Lead Business Analyst will also support the development of Method Business Analysis practice. It is expected that the Lead Business Analyst wil...
Analyse and interpret data to provide actionable insights whilst supporting the businesses wider business decisions. ...
The Business Analyst - London Market Insurance SME will be responsible for translating multiple client business requirements into specific systems, applications, or process designs for large, complex information technology solutions and integrating architecture. Determines technical feasibility o...
We are seeking a Lead Business Analyst to join our team and play a pivotal role in shaping the products we build for our customers. You will be a thought leader in defining the requirements elicitation process and will be responsible for ensuring that our deliveries align with the business vision...
We are Insurance and Life Insurance subject matter expert and advice provision and understand the insurance business from an end to end perspective – relevant lines of business, insurance products, processes, data used, systems, applications and infrastructure – all of the relevant technology lan...
Join our dynamic team as a Technical Business Analyst and play a pivotal role in shaping innovative solutions for our global clientele. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector cli...
My Product Path are exclusively partnered with a high growth Financial Services organistion in recruiting a Business Analyst to work on a number of Software, IT & Change projects on a permanent basis. Work with internal business specialists, stakeholders and third-party IT suppliers to define and...
The Business Analyst will assume a key role within the organisation, applying skills and knowledge to manage and drive complex change programmes, working closely with Clients, Business representatives and IT specialists, providing key analytical support, advice and expertise to ensure business ou...
Salesforce Business Systems Analyst x2 | Remote with occasional travel | £60,000. Digital have exclusively partnered with a Global Organisation to help them find 2 Salesforce Business Systems Analysts. Salesforce Business Systems Analyst x2 | Remote with occasional travel | £60,000. Salesforce ro...
Sales Business Analyst would be responsible for Collaborate with Business, IT Business Partners, Architects and Tech Leads to the requirements, providing solutions to the customer organization and subsequently mapping them. SFDC business analyst ; Collaborate with Business, IT Business Partners, ...
We are seeking an experienced Business Analyst with a background in the Public sector, adept at working across the product delivery lifecycle. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. The ideal candidate will have a proven track record of tran...
Want to work for a well-established company as a Business Analyst with a focus on working within the Salesforce environment?. You will be supporting key stakeholders within the business, identifying and communicating requirements, enabling them to carry out the business vison and strategy. What's...
A eCommerce Business Analyst is required by Whitehall Resources for a 12-month fixed term contract. This is a business facing role and so strong communication skills will also be needed. Commerce Business Analysis experience?. ...
Digital have partnered with a Global Organisation to help them findtwo Business Analysts for their Business Systems Team. ERP Business Analyst x2 | Yorkshire / Hybrid | up to £50,000. ERP Business Analyst x2 | Yorkshire / Hybrid | up to £50,000. Seeking effective solutions to business operational...
Substantial experience as a Business Relationship Lead, Project Manager, and Business Analyst. Senior Business Analyst – Warwickshire. Our Warwickshire client is looking for a skilled Senior Business Analyst. Responsibilities of the Senior Business Analyst:. ...
As a Senior Analyst, you will be responsible for project management and partnerships aimed at enhancing the platform's competitiveness, implementing and delivering these solutions to clients, and influencing the development of new products and features. Assist Solutions Leads in evaluating revenu...
We are currently looking for a Senior SAP Business Application Analyst to ensure the effective operation of the existing SAP ERP business applications and act as the central point of excellence in support of the development of SAP and the associated business processes in line with business needs....
Translate business/user requirements into actionable product requirements for development teams. ...