Account Manager
hace 10 horas
City of London
How to apply Send your CV and a short note (under 200 words) telling us about a time you kept a project on track when it was in danger of going sideways. What was the situation, what did you do, and what happened. That’s it. No cover letter. No “I’m passionate about.” About Common Thread Group Common Thread Group is a collective of specialist agencies built for a rapidly evolving world, unified by a shared ambition to strive for better through creativity and strategy. The group includes Notepad, known for strategic branding and impactful marketing campaigns for brands like Glenmorangie and WWF; Pull, a brand agency delivering transformative campaigns in health, beauty, and personal care for clients like Schwarzkopf and Hawaiian Tropic; Ideas + Outcomes, a strategic storytelling agency specialising in retail, healthcare, and non-profit sectors; and Ideally, a digital design and UX studio focused on continuous platform evolution. Together, these agencies deliver measurable results for leading global brands across diverse industries. This role sits within one of our specialist agencies, working across its full client portfolio. The role We’re hiring an Account Manager for one of our specialist agencies. The role is roughly 60% delivery management and 40% client relationship - so if you’re the kind of person who gets a genuine kick out of making complex work run smoothly, and your clients trust you because things actually ship when you say they will, this is worth reading. What you’ll do Most of your time will be spent in the engine room of delivery. You’ll coordinate work across creative, digital, and social teams, making sure briefs are clear, schedules hold, and quality doesn’t slip. You’ll run standups, chair internal reviews, and be the person who knows where every job is at any given moment. The other part of the role is client-facing. You’ll attend client meetings, capture actions, keep clients updated on progress, and flag issues before they become problems. You won’t be expected to lead strategy or pitch new business, but you will need to understand what each client is trying to achieve and make sure what we deliver connects to that. Specifically: • Manage scheduling and resource planning across multiple concurrent projects spanning digital, social, and creative output., • Run daily standups and weekly internal reviews. Set the agenda, hold people to deadlines, escalate blockers early., • Own the QA process on your accounts. Nothing leaves the agency that you haven’t checked against the brief., • Write client updates that are clear, useful, and timely. No one should have to chase you for a contact or status report., • Track scope, utilisation, and margin on your accounts. Spot creep before it becomes a write-off., • Build client trust through reliability. When you say something will happen, it happens. What you’ll need • 5+ years in an agency environment. You’ve run multiple accounts simultaneously across digital, social, and creative work and nothing fell apart., • Project management is your core strength. Scheduling, resourcing, QA, deadline management - you’re genuinely good at this, not just tolerable., • Comfortable working at pace. Agency life moves fast and you thrive in that, not despite it., • Familiar with digital and social delivery - you don’t need to be a channel specialist, but you need to know enough to ask the right questions and spot when something’s off., • Strong written and verbal communication. Crisp, clear, no waffle., • Commercial awareness. You understand margin and utilisation well enough to flag when work is going off-track. Who you are Skills get you through the door. These are what make you right for the team: • Curious. You ask why, not just what. When you don’t understand something — a client’s business model, a channel mechanic, a brief that doesn’t add up - you dig until you get clarity. You’re not satisfied with surface-level., • Enthusiastic. Not performatively. You genuinely care about the work being good and the client being well-served. That energy is obvious to the people around you., • Collaborative. You make the people around you better at their jobs. You share information freely, credit generously, and default to “how do we solve this” rather than “whose fault is this.”, • Good taste. You notice when work isn’t good enough, even if it technically meets the brief. You care about the details that separate decent from excellent - the copy, the layout, the logic of a user journey., • A listener. You hear what clients and colleagues are actually saying, not just what’s convenient. You pick up on what’s unsaid. You don’t interrupt with your answer before someone’s finished their question. What you’ll get • £40,000 base salary with up to £8,000 performance bonus tied to three things you control: client satisfaction, on-time delivery, and utilisation on your accounts., • Hybrid working - 2 days per week in our London office., • Direct line to senior leadership. You’ll report to the Group Operations Director. No layers., • A small agency inside a group with 17+ years of heritage. Your work is visible. Your impact is measurable. That cuts both ways and the right person wants it to., • Exposure across sectors including healthcare, FMCG, beauty, retail, and regulated markets. The us bit This is an independent agency, not a network. You’ll get more ownership, more variety, and more direct client contact than you’d find buried in a holding company. You won’t get a resource manager, a bench of 200, or someone else handling the bits you don’t fancy. If you want process handed to you, this isn’t the role. If you want to build it and own it, it is.
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