Ground Operations Officer
5 days ago
Chobham
We are looking for an organised, proactive, and detail‑driven Operations Officer to join our Flight Operations Department. Reporting to the Ground Operations Manager, you will play a key role in supporting both day‑to‑day logistics and aviation operations. This is a dual-purpose role, combining Ground Operations responsibilities with dedicated travel coordination support. Your main duties will be operational and administrative, including but not limited to the following: • Coordinating and planning Company operations, including:, • Route planning, • Arranging Customs and Special Branch clearances, • Arranging Foreign operating permits, • Coordinating airport handling arrangements, • Identifying off-airport landing sites, • Conducting landing site surveys and permissions, • Coordinating chauffeur transfers and catering, • Preparing and sending charter quotations, • Preparing and issuing crew flight briefs and associated documentation, • Arranging Company travel, including flights, hotels, car hire, and taxis, • Arranging Crew travel, • Managing aircraft and crew schedules using the Company's scheduling and rostering systems, • Providing flight-following support, • Processing post-flight paperwork and invoicing, • Responding to telephone and email enquiriesParticipating in shared and rostered evening, weekend, and bank holiday on-call duties, • Acting as the primary point of contact for all travel arrangements relating to a team of engineers, • Coordinating flights, accommodation, ground transportation, visas, and other travel requirements, • Managing travel schedules and itinerary changes to support project delivery, • Liaising with engineers, project stakeholders, and travel providers to ensure cost-effective and efficient travel solutions, • Monitoring travel expenditure and ensuring compliance with Company travel policies, • Experience in operations coordination, travel management, logistics, project administration, or a similar role, • Excellent planning and organisational skills, with the ability to manage multiple competing priorities simultaneously, • Experience arranging complex travel itineraries, including flights, accommodation, ground transportation, and last-minute changes, • Strong attention to detail and the ability to work accurately in a fast-paced environment, • Excellent verbal and written communication skills, with the confidence to liaise with engineers, crew, suppliers, airports, and senior stakeholders, • Strong problem-solving skills and the ability to remain calm under pressure, • Good commercial awareness and the ability to source cost-effective travel and operational solutions, • Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word, • The ability to work independently while contributing positively to a team environment, • A flexible and adaptable approach to changing operational and project requirements, • Experience using scheduling, rostering, booking, or travel management systems would be advantageous, • Previous experience within aviation, travel, transport, logistics, or a similarly regulated operational environment would be desirable, • Access to own transport, as the location is not served by public transport #J-18808-Ljbffr
