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Bilingual Customer Service Representative

Customer Service

25 April 2025537 views

Expires in 15 days

Job Purpose
The Client Scheduling Coordinator plays a crucial role in ensuring a seamless client experience by facilitating the pre-registration process and managing appointment schedules. This position requires strong organizational skills, attention to detail, and excellent communication abilities to effectively interact with clients.

Duties & Responsibilities
Collect and verify client demographic and insurance information prior to appointments
Ensure all necessary documentation is completed and accurate
Communicate with client to gather required information and answer any pre-registration questions
Assist clients with any issues
Coordinate and manage clients appointments efficiently, considering provider availability and client needs
Utilize scheduling software to book, confirm, and modify appointments as needed
Follow up with patients to confirm appointments and provide any necessary pre-visit instructions
Monitor and manage appointment cancellations and rescheduling to optimize the schedule
Work closely with clinical staff, providers, and administrative teams to ensure smooth patient flow and address any scheduling conflicts
Communicate effectively with insurance companies to verify eligibility and obtain authorizations as needed
Provide exceptional customer service to patients, addressing inquiries and concerns in a professional and friendly manner
Assist in resolving any issues related to scheduling or pre-registration promptly

Qualifications
High school diploma or equivalent is a plus
Previous experience in a healthcare setting, particularly in patient registration and scheduling, is highly desirable
Strong computer skills, including proficiency in scheduling
Excellent Bi-lingual communication and interpersonal skills, with a strong focus on customer service
Ability to multitask and work effectively in a fast-paced environment
Detail-oriented with strong organizational skills
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction
  • Experience
    Required
  • Languages
    English – Advanced
    Spanish – Advanced
  • Employment
    Full-time
  • Salary
    from $24 hourly

pin icon99 Wall Street, Manhattan, 10005, New York

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Customer AssistantNew York

We are a business that specializes on constantly improving ourselves, and becoming the best in our industry • 11-50 Employees

Hiring on JOB TODAY since April, 2025

we are a proud, independent organization in NYC, dedicated to serving our diverse community with exceptional care. We combine decades of experience with a commitment to innovation, personalized service, and a client-first philosophy. Join

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Kimberly SanctezActive 1 month ago
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