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Case Manager - Services for the Underserved - New York

Management

4 hours ago26 views

SCOPE OF ROLE:
The Case Manager provides and coordinates client services.
II. ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Conduct intake process with new clients within 24 hours of admission; includes but is not limited to

explanation of resident rights and responsibilities, and grievance procedures

  • Conduct psychosocial, vocational/educational, and housing assessments and documentation of

same

  • Provide accurate, complete, and timely documentation of the provision of supportive social services

and client progression/regression toward the goals of securing permanent affordable housing

  • Prepare housing applications and assist clients with the housing application/interview process.
  • Monitor and assess client progression/regression in behavior and/or appearance
  • Facilitate group and individual counseling, workshops, psych education, and recreational activities
  • Conduct room/dorm visits/inspections to assess client personal hygiene, room cleanliness, and

overall, ADL skills

  • Provide comprehensive case management services to an assigned caseload
  • Develop initial service plans and conduct service plan reviews as needed for an assigned caseload
  • Provide referrals for in-house and community-based medical, mental health, and supportive social

services to assigned caseload as appropriate

  • Ensure that clients attend meals and maintain appropriate nutritional intake
  • Provide crisis intervention and address all emergency situations as appropriate
  • Assist in building evacuation during fire drills and building emergencies
  • Monitor client medication compliance and collaborate with nursing staff monitor compliance
  • Refer clients to appropriate community resources as needed
  • Maintain CPR/First Aid Certification
  • Maintain up to date, accurate, complete, and timely client chart documentation in compliance with

DHS, OTDA, other Funder and SUS standards

  • Facilitate discharge/transfer process and documentation of same


JOB DESCRIPTION

  • Attend staff meetings, case conferences, group supervision, training, and escort clients on housing

interviews as needed

  • Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance

Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes

  • A work schedule that includes some weekend and evening hours is required
  • Other duties as assigned

III. REQUIREMENTS
REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor’s Degree is Human Services field preferred, HS diploma or GED required
  • Three years’ experience with homeless population
  • Ability to work with a culturally diverse population

PREFERRED QUALIFICATIONS & SKILLS

  • Familiarity of NYC public school system preferred
  • Experience in residential setting, group work, tenant organization, case management, referral,

and/or community outreach strongly preferred

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Florence A. avatar icon
Florence A. from Services for the Underserved is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Required
  • Employment
    Full-time
  • Salary
    $23.55 – $25 hourly
  • Starting time
    Immediate start!

pin iconBlake Avenue, Brooklyn, New York

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Case ManagerNew York

Non - Profit • More than 250 Employees

Hiring on JOB TODAY since August, 2026

Services for the UnderServed (S:US) envisions a city where everyone has a roof over their head, is healthy, productive and can enjoy the social connections that create a life of purpose.

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Florence A.Active 3 hours ago
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