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Job Title: Case Manager Location: [Homeless Shelter- Horizon Hearts, Inc Location: Hempstead, NY 11550 Job Type: Full-time Salary: $50K to $60K Job Summary: The Case Manager at Horizon Hearts, Inc will provide comprehensive support to individuals experiencing homelessness. This role involves assessing client needs, developing personalized service plans, and coordinating resources to help clients achieve stability and self-sufficiency. Key Responsibilities: Conduct thorough assessments of clients' needs, strengths, and barriers. Develop and implement individualized service plans in collaboration with clients. Provide ongoing case management, including regular follow-up and adjustments to service plans. Connect clients with appropriate community resources, such as housing, healthcare, employment, and social services. Advocate for clients' needs within the shelter and the broader community. Maintain accurate and up-to-date client records and documentation. Collaborate with shelter staff, volunteers, and external partners to ensure comprehensive support for clients. Facilitate group sessions and workshops on topics such as life skills, job readiness, and health education. Monitor and evaluate clients' progress towards goals, providing support and encouragement. Participate in staff meetings, training sessions, and professional development opportunities. Requirements: Bachelor's degree in Social Work, Psychology, Human Services, or a related field. Minimum of 2 years of experience in case management, preferably in a homeless shelter or similar setting. Strong understanding of issues related to homelessness, poverty, and mental health. Excellent communication, interpersonal, and organizational skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office and case management software. Valid driver's license and reliable transportation. Ability to handle sensitive information with confidentiality and professionalism. Commitment to the mission and values of [Horizon Hearts, Inc] Preferred Qualifications: Master's degree in Social Work or related field. Experience with trauma-informed care and crisis intervention. Bilingual in [English and Spanish] plus
POSITION DUTIES AND RESPONSIBILITIES: (MAY VARY BASED ON SHIFT) Assist in the day-to-day operations of a shelter for residents. Process new client intake information and bed assignment. Maintain daily census records. Distribute clothing and personal care items to clients as needed. Distribute mail, appointment slips and other documentation to clients. Write detailed incident reports regarding client activity and the condition of the entire shelter. Document and maintain Shift Summaries and Logbooks. Conduct searches of client lockers. Conduct client pack-ups and property return. Manage CARES, the DHS client database. Participate in training and staff meetings. Utilize CPR/First Aid and/or Narcan techniques in emergency situations and conform to OSHA standards. Ability to climb stairs, walk throughout the facility, stand to talk to clients and staff, and sit for extended periods. Perform other related duties as assigned by the Supervisor. Enforce Fire Safety Plan. Assist residents with laundry services and manage linen exchange for shelter residents where needed. Ability to bend, or squat to frequently retrieve records from filing cabinets and lift up to 30lbs, unassisted. Ability to work cooperatively with peers and other staff in order to serve the needs of the client. Escort clients to appointments outside of the facility as needed. Grant and record client access to their medications. Availability and flexibility to work overtime, weekends, and holidays. Provide the Department of Homeless Services (DHS) with daily census figures. Ability to create a warm, supportive environment; and work effectively with individuals in a community residence, and or mental/physical disabilities. POSITION DUTIES AND RESPONSIBILITIES: (MAY VARY BASED ON SHIFT) Assist in the day-to-day operations of a shelter for residents. Process new client intake information and bed assignment. Maintain daily census records. Distribute clothing and personal care items to clients as needed. Distribute mail, appointment slips and other documentation to clients. Write detailed incident reports regarding client activity and the condition of the entire shelter. Document and maintain Shift Summaries and Logbooks. Conduct searches of client lockers. Conduct client pack-ups and property return. Manage CARES, the DHS client database. Participate in training and staff meetings. Utilize CPR/First Aid and/or Narcan techniques in emergency situations and conform to OSHA standards. Ability to climb stairs, walk throughout the facility, stand to talk to clients and staff, and sit for extended periods. Perform other related duties as assigned by the Supervisor. Enforce Fire Safety Plan. Assist residents with laundry services and manage linen exchange for shelter residents where needed. Ability to bend, or squat to frequently retrieve records from filing cabinets and lift up to 30lbs, unassisted. Ability to work cooperatively with peers and other staff in order to serve the needs of the client. Escort clients to appointments outside of the facility as needed. Grant and record client access to their medications. Availability and flexibility to work overtime, weekends, and holidays. Provide the Department of Homeless Services (DHS) with daily census figures. Ability to create a warm, supportive environment; and work effectively with individuals in a community residence, and or mental/physical disabilities. BHRAGS Alliance is the sister agency of BHRAGS Home Care, a not-for-profit 501© (3) organization established in 1980. BHRAGS Alliance is committed to empowering our residents to improve their health and welfare, secure housing, develop valuable life skills, access education, and assimilate into our communities. Under the direction of the Shift Supervisor and Program Director, the Residential Associate provides direct assistance to the clients in adherence to the rules and regulations of the shelter.