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Customer Service Advisor - Nouveau Elevator

Customer Service

5 hours ago78 views

Benefits Include:
Parental leave
401(k)
Health insurance
Paid time off
Employee discount
Dental insurance


Full job description
We are looking for a service coordinator/dispatcher to work during the evening and night shifts with computer, customer service and administrative experience . This person must also be punctual and reliable on a daily basis.
In addition, we ask that you submit a list of references from past supervisors. You will not be considered for this position if you do not submit your references.
JOB RESPONSIBILITIES
Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Receive and dispatch orders for products or deliveries
Prioritize calls according to urgency and importance
Use phone or computer to send field employees to appropriate locations
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about their jobs and requirements
Enter data in the computer system and maintain logs and records of calls, activities, and other information
We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.
The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.
The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
Requirements
Proven experience as dispatcher or relevant position
2-3 Years Dispatching Experience in Service Industry is a MUST (Elevator, Electric, Plumbing, etc)
Full-time availability
Strong knowledge of Manhattan and Tri-State Area
Ability to take direction from management and work as a member of the team
General knowledge of Google Applications (Sheets, Docs, Drive)
A broad range of clerical skills ex. filing, faxing, preparing correspondence, etc.
Ability to work under pressure and multitask
Fast typing with experience in data entry
Knowledge of procedures and guideline for emergency situations
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgment and critical thinking
High school diploma
Administrative Duties:
Scheduling
Answering and routing phone calls
Financial Duties:
Payroll
Benefit Conditions:
Waiting period may apply
Only full-time employees eligible
This Company Describes Its Culture as:
Outcome-oriented -- results-focused with strong performance culture
Team-oriented -- cooperative and collaborative
Ergonomic Workspace:
Yes
This Job Is:
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma
Work Remotely
No
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Parental leave
Schedule:
Evening shift
Holidays
Monday to Friday
Night shift
On call
Overtime
Weekends as needed

  • Experience
    Required
  • Languages
    English – Advanced
    Spanish – Advanced
  • Employment
    Full-time
  • Schedule
    Monday- Friday
  • Salary
    $28 – $35 hourly
  • Starting time
    Immediate start!

pin icon47-55 37th Street, Long Island City, Queens, 11101, New York

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Customer AssistantNew York

Vertical Transportation • More than 250 Employees

Hiring on JOB TODAY since January, 2026

With over 37 years of experience, Nouveau is one of the largest independent vertical transportation servicing organization in the nation. As a family-owned and managed business, we specialize in high-demand, high-traffic areas.

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pamela B.Active 3 hours ago
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