Customer Service Representative (CSR)

Job Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: Competitive Salary coupled with a great work/life balance Prime Location - Flatiron District in Manhattan (NYC) Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan Pension Benefit that includes monthly employer contributions Retirement Benefit that includes 3% 401K employer contributions Professional Coverage/Reimbursement includes Tuition Reimbursement Program Paid Time Off including vacation, personal, and sick days Federal Paid Holidays – Up to 11 days off with pay And more... Mission-driven, internal job growth opportunities Annual Salary Clarification: Non-Bilingual: $50,926.57; Bilingual: $53,063.84 - Per Collective Bargaining Agreement (CBA) FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: Collecting and analyzing data/information to resolve a problem in real time, at high volume standards. Provide customer service to participants to resolve eligibility or Fund benefit issues. Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman). Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance. Follow workflows to resolve participant questions. Representatives analyze and interpret customer phone and written correspondence. Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues. Operating computers with multiple information screens to research and resolve customer inquiries on line. Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation. Ability to effectively communicate to Participants. Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: Strong computer skills. Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system. Ability to prioritize work and meet deadlines. A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications. Strong analytical, problem solving and decision-making skills. Excellent organizational and prioritizing skills. Strong ability to multitask. Various work schedules available. Interpersonal Skills: Strong oral and written interpersonal skills. Demonstrated customer service orientation. Ability to effectively operate in fast-paced work environment. Excellent listening skills. Detail oriented with excellent organization and communication skills. Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None

📍 In-Person Customer Service Representative – Full Time Location: Midtown Manhattan Company: GSP Campaigns Schedule: Full Time – In Person Only (No Remote) Are you a people person who thrives in a fast-paced, face-to-face environment? GSP Campaigns is hiring Customer Service Representatives to join our vibrant team and support pop-up events in NYC! We’re a marketing and sales agency specializing in live promotions and brand representation. This is not a remote job — you'll be on-site, engaging directly with customers, answering questions, and creating great experiences. What You’ll Do: - Interact with customers during events in a friendly and professional manner - Provide product/service information and answer general inquiries - Help set up and break down event booths - Work as part of a high-energy, fun team - Represent partner brands with enthusiasm and integrity We’re Looking For: - Strong communication and interpersonal skills - Positive attitude and team spirit - Must be reliable and punctual - Comfortable standing for extended periods - Previous customer service or retail experience is a plus — but not required! Perks: - Full-time hours - Hands-on training and leadership development - Opportunities for growth within the company - Work in exciting, high-traffic locations across NYC If you're ready to grow professionally and love working with people, apply now and be part of the GSP Campaigns movement!

It’s a position where you assist in bagging food and then getting it to the right customer.

We are the NY division of a global FORTUNE 500 company, publicly traded on the NYSE. Since 1951 we have successfully assisted union workers with their benefit packages. They are requesting our services and we are responding to their requests. There is no cold calling, soliciting or prospecting. We work with "blue collar" workers such as teachers, constructions workers, nurses, home health aids, electricians, actors, MTA workers and many more. Since the Corona virus began, we have gone 100% remote and our company has grown over 38%! We are looking to grow again this year by continuing to hire, train and promote our new remote hires. To accomplish this, we seek applicants who want a career position with an option of being groomed into management. TO APPLY YOU MUST LIVE IN EITHER: NY or NJ. Ask yourself: -Are you a “people person”? -Can you work remotely (from home or elsewhere) while being part of a team? -Are you organized and can you multitask? If you answered “Yes” to the above questions, please continue to read…. You must: :Have a good work ethic :Be coach-able and goal orientated :Have integrity & ethics and pass a background check :Possess excellent communication skills :Want a "career" position, not just a "job", which offers promotions to management (optional) *Bi-lingual not a requirement but a PLUS! (We do have Spanish speaking clients.) *Be authorized to work in the United States We offer: • Initial and continuous training with an ongoing mentor • Benefits after 90 days including union membership • Stock options • Health benefits available • Promotions based on results not seniority for remote workers • Yearly incentive trip for 2 • Weekly productivity bonuses for remote workers All accepted applicants will be contacted back via email within 24-48 hours to schedule an initial virtual ZOOM interview as we need to fill these positions immediately.

📌 Job Title: Lingerie Fitter (With Driver’s License & Flexible Schedule) 📍 Location: [Insert Location] 🕒 Employment Type: [Full-time/Part-time] Job Summary: We are seeking a person to join our team as a Lingerie Fitter. The ideal candidate will have a strong background in lingerie fitting, excellent customer service skills, and a warm, approachable personality. This role requires a valid driver’s license and access to a personal vehicle, as occasional travel to client locations or special events may be needed. Candidates must also be flexible with working hours, including night schedules and availability from Sunday to Thursday. Key Responsibilities: Provide professional, discreet, and personalized lingerie fitting services for clients. Assist customers in choosing the right styles, sizes, and designs that best suit their body type and preferences. Deliver excellent, friendly, and attentive customer service in a welcoming environment. Maintain knowledge of current collections, product details, and promotions. Travel to different locations or client fittings as needed, using own vehicle. Ensure fitting rooms and product displays are clean, organized, and presentable. Handle customer concerns or inquiries with professionalism and empathy. Support the sales team in achieving daily and monthly targets. Build positive client relationships to encourage loyalty and repeat visits. Qualifications and Requirements: Female, pleasant, and well-groomed appearance with a positive and approachable attitude. Prior experience in lingerie fitting, intimate apparel sales, or retail fashion is required. Strong communication and interpersonal skills. Excellent customer service and people-handling abilities. Valid driver’s license and preferably owns a car. Flexible schedule, able to work nights and be available from Sunday to Thursday. Trustworthy, discreet, and professional in handling intimate fitting services. Sales-driven with attention to detail and product presentation. Why Join Us? Supportive, fun, and body-positive working environment. Competitive compensation and staff discounts on premium lingerie products. Opportunities for travel, events, and career growth within the company. Flexible work hours and engaging, rewarding work with real impact.

We are seeking a friendly, confident, and energetic Customer Service Representative to join our team and serve as the face of our double-decker tour bus service. This is a front-line role that requires strong communication skills, problem-solving abilities, and a passion for delivering excellent customer experiences. Key Responsibilities: Greet and assist customers at major pickup locations (e.g., Battery Park) Resolve issues in real time, including ticket confusion, missed buses, and tour-related concerns. Make clear announcements on the bus when needed, including directing passengers when to exit. Communicate with the dispatch and driver team to coordinate boarding, delays, and reroutes. Maintain a professional and calm presence during high-traffic times and tourist surges. Handle occasional complaints with empathy and ensure guest satisfaction. Qualifications: Strong communication and interpersonal skills – must be comfortable speaking to large groups and resolving conflicts. Fluent in English (multilingual a plus – especially Spanish, French, or Chinese). Experience in customer service, tourism, or hospitality preferred. Able to move quickly, board buses, and stand for extended periods. Reliable, punctual, and team-oriented with a great attitude. Schedule: Flexible shifts available, including weekends and holidays. Full-time and part-time roles offered. Compensation: Competitive hourly rate + bonus potential based on performance.

Location: Manhattan, NY (On-Site) NO REMOTE Job Description: We are seeking a Customer Service Representative to join our team in Manhattan! In this role, you will serve as the first point of contact for our customers, ensuring a smooth and positive experience. Your main goal will be to address inquiries, resolve concerns, and provide top-tier customer support. Responsibilities: · Assist customers with inquiries and product/service details. · Handle customer complaints and provide effective solutions. · Maintain detailed and up-to-date customer records. · Work closely with other departments to escalate issues when necessary. · Participate in ongoing training and improvement initiatives. Qualifications: · Strong communication and interpersonal skills. · Problem-solving mindset with the ability to think on your feet. · Ability to handle stressful situations with professionalism. · Detail-oriented and organized. · Prior experience in customer service is a plus but not required.

Customer Service Representative Job Responsibilities: Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. [Work Hours & Benefits] The working hours are flexible, and you can opt to work from any location of your choice while working online and from home. The business will supply you with all the tools you need, including a computer, to operate from home. Guaranteed are enough instruction and fairly compensated training hours. During regular business hours, the salary is $39.00 per hour, and the training costs $30. You can work a maximum of 45 hours per week for full-time employment and 20 hours per week for part-time employment. Customer Service Representative Qualifications / Skills: Customer service Product knowledge Market knowledge Quality focus Problem solving Documentation skills Phone skills Listening Resolving conflict Analyzing information Multi-tasking Education, Experience, and Licensing Requirements.