Electronics Trade-In Specialists | Computer Repair Technician

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Position: Lead Electronics Trade-In Specialist / Computer Repair Technician
Company: Computer Overhauls

Are you passionate about technology and thrive in a dynamic, customer-focused environment? Do you have a knack for troubleshooting hardware, configuring devices, and helping people find the perfect tech solutions? If you’re adept with Macs, PCs, iPhones, iPads, cameras, drones, and more—and love delivering top-notch service—we want you to join our team!
About the Role
As our Lead Electronics Trade-In Specialist, you’ll be the face of Computer Overhauls, welcoming customers to our bustling New York City retail store. You’ll manage the front office with confidence and work directly with clients to assess, test, and purchase their electronics, ensuring a seamless trade-in experience. On the sales side, you’ll guide customers in selecting the ideal devices—whether it’s pinpointing the perfect laptop for their needs or explaining the difference between a 10th-gen CPU and a 12th-gen powerhouse. When you aren't working with customers you will be wiping, imaging, and repairing items that have been traded in. This is a hands-on role where your technical expertise and customer service skills will shine.

Who We Are
Computer Overhauls is a small, tight-knit team of eight passionate professionals—and NYC’s go-to destination for buying and selling premium consumer electronics. From Macs and PCs to iPhones, iPads, drones, and cameras, we handle it all with expertise and care. Our reputation speaks for itself: we’ve been spotlighted by the New York Times, USA Today, and Entrepreneur, and proudly earned a spot on the Inc. 5000 list of America’s fastest-growing companies in 2017, 2018, and 2019. Join us, and become part of a celebrated legacy!

What You’ll Do
  • Be the first point of contact, delivering exceptional service to customers buying or selling electronics.
  • Evaluate and test devices (Macs, PCs, iPhones, iPads, drones, etc.), ensuring accurate assessments and fair trade-in offers.
  • Assist customers in choosing the right tech, from explaining GPU specs (8GB vs. 16GB VRAM) to matching laptops to their unique needs.
  • Manage front-office operations with professionalism and efficiency.
  • Perform technical tasks like formatting laptops, installing drivers, and restoring systems to peak performance.


What You Bring
Experience:
  • 2+ years in customer-facing sales or tech support roles (experience at Best Buy, Geek Squad, Apple Store, or Genius Bar is a big plus!).
  • 2+ years of hands-on technical experience with Macs and PCs—think OS installations, driver updates, and hardware diagnostics.

Technical Know-How:
  • Deep knowledge of Mac, PC, iPhone, iPad, Vision Pro, graphics cards, and DJI drones.
  • Comfortable distinguishing CPU generations, identifying storage types (HDD/SSD/Fusion), and understanding display resolutions (FHD/QHD/UHD).
  • Proficiency in Windows (formatting, driver management, activation) and Mac OS (system specs, OS versions, restores).

Customer Service Excellence:
  • A warm, patient, and professional demeanor—both in-person and over the phone.
  • Ability to handle retail customer service needs for trade-in, shoppers and returns.

Reliability:
  • Punctual and dependable—our small team counts on you!
  • Comfortable working full shifts without smoking or vaping (we’re a smoke-free workplace).
  • Dog-friendly attitude (our office Golden Retriever might just become your new coworker!).

Work Schedule
Monday, Tuesday, Wednesday, Friday: 11:30 AM – 8:00 PM
Saturday: 11:30 AM – 5:00 PM
Closed Thursday & Sunday

Why Join Us?
At Computer Overhauls, you’ll work with cutting-edge tech, engage with a diverse clientele, and grow with a recognized leader in the electronics trade-in space. If you’re ready to bring your skills to a fast-paced, rewarding role in the heart of NYC, we’d love to hear from you!

Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 38 per week
  • Experiencia
    Se requiere
  • Idiomas
    Inglés – Avanzado
  • Jornada
    Completa
  • Salario
    25 $ por hora
  • Inicio
    Incorporación inmediata

pin icon130 West 26th Street, Manhattan, 10001, New York

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Técnico/a de OrdenadoresNew York

Electronics store, Store • 1-10 empleados

En JOB TODAY desde marzo, 2025

Computer Overhauls is a small, tight-knit team of eight passionate professionals—and NYC’s go-to destination for buying and selling premium consumer electronics. From Macs and PCs to iPhones, iPads, drones, and cameras, we handle it all wit

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Adam SandersonActivo hace 7 horas
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