Position Title: Office Manager
Department: Administration
Reports To: Clinical Director / Practice Owner
Employment Type: Full-Time
Position Summary
The Office Manager is responsible for overseeing the day-to-day administrative operations of YES Psychotherapy Services, ensuring the smooth running of the practice. This role involves managing staff schedules, handling client inquiries, maintaining records, ensuring compliance with healthcare regulations, and supporting the clinical team to deliver exceptional client care.
Key Responsibilities
Oversee daily operations of the office to ensure an organized and welcoming environment for clients and staff.
Manage front desk procedures, including reception, scheduling, and client check-in/check-out processes.
Monitor office supplies and order as needed to maintain inventory.
Coordinate maintenance of office equipment and facilities.
Respond to client inquiries via phone, email, and in person in a professional and compassionate manner.
Maintain confidentiality of client records in accordance with HIPAA and relevant privacy laws.
Support the onboarding process for new clients, including intake forms and appointment scheduling.
Manage schedules for therapists, administrative assistants, and interns.
Assist in onboarding and training new administrative staff.
Organize staff meetings, trainings, and internal communications.
Oversee billing processes, including insurance claims, payments, and invoicing.
Track accounts receivable and follow up on outstanding balances.
Prepare basic financial reports for management review.
Ensure compliance with healthcare, licensing, and insurance regulations.
Maintain updated office policies and procedures.
Assist in preparing for audits and accreditation reviews.
Qualifications
Education & Experience:
Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred.
Minimum of 3 years’ experience in office management, preferably in a healthcare or mental health setting.
Skills & Competencies:
Strong organizational and multitasking skills.
Excellent interpersonal and communication abilities.
Knowledge of HIPAA regulations and healthcare office procedures.
Proficient in Microsoft Office Suite and practice management software (e.g., SimplePractice, TherapyNotes, etc.).
Ability to work with sensitivity and discretion in a mental health environment.
Work Schedule & Environment
Full-time schedule, Monday to Friday (occasional evenings or weekends for special events).
Office-based role with regular interaction with clients and staff.
Compensation & Benefits
Competitive salary (commensurate with experience).
Paid time off, health benefits, and professional development opportunities.
Supportive and mission-driven work environment.
4 West 43rd Street, Manhattan, 10036, New York
Hiring on JOB TODAY since August, 2025
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