Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Route 1 Furniture Gallery - Part Time
1 day ago
North Brunswick
Be part of an amazing story \n Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. \n Job Overview \n As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are at the forefront of creating exceptional shopping experiences in our Furniture department. You will build lasting customer relationships by offering personalized service, demonstrating deep product knowledge, and helping customers find furniture solutions that suit their lifestyles and needs. \n In this role, you’ll be responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging customer engagement with our loyalty program. In addition, you will support inventory and fulfillment activities within your department. You’ll use technology to assist customers in visualizing their purchases, placing orders, and comparing products. By staying current on product training through digital tools and vendor resources, you’ll provide expert guidance and confidently address customer questions and concerns. Your commitment to service continues beyond the sale, maintaining contact throughout the delivery process and resolving issues to ensure satisfaction. \n How our Selling Colleagues spend their day… \n\n • Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence.\n, • On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back and following up with clients to ensure customer satisfaction.\n, • Throughout the day, they maintain a shoppable space by recovering the floor, updating signs and pricing, and supporting any needed merchandise moves.\n, • They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you. They’ll also keep in touch with customers through the pre- and post-delivery process to ensure a positive delivery experience.\n, • We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.\n, • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality\n, • Must be able to:\n \n, • Understand and communicate effectively with customers, co-workers, and supervisors\n, • Read and understand employment policies and safety rules/procedures in English\n \n, • Be comfortable communicating and collaborating with customers and colleagues\n, • Meeting daily sales goal challenges along with Client and Protection plan goals\n, • Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits\n, • Enjoy meeting people, learning about them, and sharing information \n, • Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics\n, • You can handle electronic devices with no problem\n, • This position requires talking, lifting, constant moving, standing, and reaching with arms and hands\n, • Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level\n, • Requires close vision, color vision, depth perception, and focus adjustment\n, • Merchandise discounts\n, • Performance-based incentives\n, • Annual merit review\n \n \n This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. \n \n \n STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
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