Dispute Resolution Analyst
il y a 5 jours
New Brunswick
\nDispute Resolution Analyst in New Brunswick, NJ \n \nKelly Services is currently seeking a Dispute Resolution Analyst one of our top clients in New Brunswick, NJ. \n\n\t • As a KellyOCG employee you will be eligible for Medical, Dental, 401K and a variety of other benefits to choose from.\n\t, • You’ll also be eligible for paid time off, including holiday, vacation and sick/personal time.\n\t, • A Dispute Analyst is responsible for the reconciliation and invoice collections, including investigation, analysis and timely resolution of customer open receivables. \n\t, • Provide superior customer service by building collaborative relationships with external customers and internal business partners. \n\t, • Partners with customer plus Logistics, Finance Credit Groups, Sales & Sales Finance (Tax, Contracting) and any other key stakeholders on the issue. Performs analysis and develops customer specific action plans. \n\t, • Leads initiatives to minimize deductions and implement process improvements that leads to achievement of organizational and individual account goals. \n\t, • Utilize process excellence tools & technology to identify account trends. \n\t, • Proactively manage deductions/disputes to meet metrics & goals through integration with logistics, sales, finance and other key stakeholders. \n\t, • Determine the validity of a dispute; follow documented processes and procedures, ensure that all compliance standards and approvals are met.\n\t, • Utilize Microsoft applications (i.e. Excel, Power Point) as well as business applications (i.e. SAP, HPE Content Manager, FSCM, Dashboards, Appian) to analyze data and present synopsis to the customer, management and internal stake holders.\n\t, • Prepare and effectively present information in various settings and across organizational levels.\n\t, • Analyze data, trends, drivers and root cause in customer payment behavior. He/she also partners with other internal functions to create appropriate action plans to remove barriers to payment as well as provides support for action planning with data/dashboards.\n\t, • Identify/ execute opportunities for process improvements to increase efficiencies.\n\t, • Assist in internal/external audits and keeping J&J audit ready. May include the gathering of data for audit requests, or direct interaction with auditors.\n\nDispute Resolution \n\n\n\t, • Proactively manage deductions/full invoice disputes to meet metrics.\n\t, • Determine the validity of a dispute; follow documented processes and procedures, ensure that all compliance standards and approvals are met.\n\t, • Serve as the single point of contact for inquiries, requests and issues related to disputed balances for an assigned portfolio of customers.\n\t, • Provide accurate and timely responses to enquiries referred to Resolutions. Maintain appropriate records and contribute complete and accurate data for reporting purposes.\n\t, • Manage exception non dispute transactions of higher complexity or other nonconformance.\n\t, • Uses excellent judgement to identify and escalate potentially sensitive issues to Managers.\n\t, • Investigate and resolve variances and discrepancies in work performed by self and others.\n\t, • Respond to inquiries from internal sources and investigate claims/ customer disputes related to billing or AR transactions done by team members or reported by customers.\n\t, • Interpret and apply processes, policies, and procedures to unusual business scenarios.\n\t, • Apply understanding of functional/ system intersections and predict consequences of actions/ decisions to upstream, downstream, and financial processes.\n\t, • Routinely communicate with internal stakeholders across functions (contracts, marketing, finance, sales, operations, IT) up to Manager level.\n\t, • Communicate with external stakeholders including customers and vendors.\n\t, • Adapt to new process enhancements such as Multi-media, FSCM and monitor application to ensure business partners are adopting timely and correctly.\n\t, • Identify and correct system or process failures, working closely with business partners to achieve desired outcome\n\t, • Recommend and implement business solutions/ system/ process changes of appropriate scope.\n\t, • Drive desired customer payment behavior through visits, calls, reports and other forms of timely and insightful contact with customers. He/she also employs collection technique and negotiation to maximize cash flow and create a favorable financial relationship and customer experience.\n\t, • Collaborate internally with Sales, Supply Chain, etc. to respond to customer-related inquiries.\n\t, • Provide audit support / data to analyze business scenarios\n\t, • Perform accurate data entry activities (credit or debit adjustment) as required from prepared spreadsheets/forms received via e-mail or system interface.\n\t, • Maintain appropriate records and contribute complete and accurate data for reporting purposes.\n\t, • Ensure that credit/ debit adjustments are accurate, reconciles to customer/franchise request, and complies with department policies and procedures.\n\t, • A minimum of a bachelor’s degree is required, preferably in Finance, Accounting or Economics.\n\t, • A minimum of 2-4 years of experience in Finance, Accounts Payable/Receivable, Accounting or related industry experience is required.\n\t, • Prior work experience in Finance, Accounts Payable/ Receivable, Accounting or related is strongly preferred.\n\t, • Demonstrates strong interpersonal and communication skills.\n\t, • Excellent organizational, time management and follow-up skills.\n\t, • Demonstrated analytical and problem-solving experience .\n\t, • Strong collaboration skills and ability to influence without authority.\n\t, • Mastering Complexity / Analytical Thinking & Problem Solving.\n\t, • Customer Relationship Management Skills.\n\t, • Ability to manage multiple priorities and work independently.\n\t, • Strong Computer Proficiency (primarily Microsoft Applications such as: Excel, Word, PowerPoint and Power BI).\n\t, • Finance knowledge and work experience in any of the following areas: Disputes, Accounts Receivable, Deduction Management, Collections, and/or Supply Chain Customer Service of Order Management.\n\t, • Strong collaboration and relationship building skills, customer service skills, attention to detail, process orientation, strong oral and written communication skills, ability to present financial data in a meaningful way cross functionally and to different levels of leadership, problem solving skills, sense of urgency is preferred.\n\t, • Working knowledge of Franchise ERP system SAP USROTC, FSCM, Salesforce.com.\n\t, • Intermediate to Advanced Excel Skills (e.g. pivot tables, formulas, macros, etc.)\n\t, • Working Knowledge of Visualization programs (e.g. Power BI, Tableau, etc.)\n\t, • Knowledge of SOX, GCC and/or GMP requirements.\n\t, • Microsoft Office – Intermediate skill level is required. (For example, candidate must have proficiency to utilize excel charts, pivot tables and v-lookup).\n\t, • SAP AR/FSCM experience is strongly preferred\n\t, • LEAN/Process Excellence Knowledge and Project Management Experience.\n\t, • Vacation and sick pay\n\t, • Paid holidays\n\t, • 401(k) plan\n\t, • Group medical, vision, dental, life, and short-term disability insurance options\n\t, • Kelly Discounts on goods and services, auto and home insurance, and tuition at Kelly partner schools\n\t, • Kelly Learning Center offers free courses and trainings\n\t Find what’s next with Kelly®. As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.\n\t\t\t \n\t\t\t \n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. \n\t\t\t \n\t\t\t