Bank of america customer service jobs in Commack, New YorkCreate job alerts

Job Description W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients’ brand image. Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment. Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another. We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers. About the Role: The AR Manager Finance will be responsible for overseeing various accounting functions, including managing the Accounts Receivable (AR) team, ensuring accurate billing processes. This role involves leading multiple accounting processes, managing client interactions, and ensuring cross-departmental communication to maintain the accuracy of financial data, along with overseeing the timely collection of revenue and the management of client issues. PRIMARY RESPONSIBILITIES: Work Order Management/Invoices: • Manage monthly billing process, ensuring accuracy and timely invoicing., • Identifies and escalates to Director any write-offs for resolution including tax discrepancies, • Ensure the team invoices all work orders in billing status before month end., • Manage team tasks and escalations via RTS., • Run all weekly reports, including 3rd party systems for any rejections or issues with billing., • Collaborate with Senior Accountant & AR Collections Specialist to rectify all client overpayments., • Monitor finance inbox for all inquiries and requests., • Manage and support all AR processes, ensuring timely invoicing, collections, over payments, and cash application., • Partner with department managers to resolve billing disputes and improve client invoice processes., • Review AR dashboards and KPIs, including collection performance, cash conversion cycle, and customer payment behavior., • Ensure credit and collections policies align with company risk tolerance and revenue goals., • Monitor aging reports and establish proactive strategies to minimize delinquent accounts, write offs, and bad debt exposure. Should manager do something with Monitor aging reports? Department/ Team Management and Oversight: • Supervise and mentor the AR teams and conduct 1:1 meetings on a cadence basis., • Assist with the recruitment and onboarding and disciplinary process of new hires., • Oversee cross-training and development within the AR department., • Manages the creation and update of SOP’s., • Manage and track escalated client issues, working with other departments for resolutions., • Collaborate with Managers to capture all available billing for budget purposes., • Ensure continuous team growth through cross-training and performance evaluations. ADDITIONAL RESPONSIBILITIES: • Identify, recommend, and implement solutions for interdepartmental and business operations processes, • Collaborate with cross-functional departments to achieve operational excellence KNOWLEDGE AND SKILL REQUIREMENTS: • At least 3-5 years of experience in accounting, with a focus on AR., • Bachelor's degree in Accounting, Finance, or related field preferred., • Strong experience with accounting systems, bank reconciliations, and financial reporting., • Excellent management and communication skills with the ability to lead a team and collaborate across departments., • Detail-oriented, organized, and proactive in identifying and resolving issues., • Ability to work in a fast-paced environment and manage multiple priorities., • Proficient in Microsoft Office Suite, especially Excel., • Ability to work with clients and resolve complex payment issues., • Knowledge of cross-departmental billing processes., • Strong understanding of revenue recognition and month-end close procedures., • Familiarity with Service Channel, FM Pilot, and other related systems

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Is confident in educating clients on how to conduct simple bank

Responsibilities: * Executes the bank's risk culture and strives for operational excellence * Builds relationships with clients to meet financial needs * Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws an

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, we are guided by a common purpose to help m

Responsibilities: * Executes the bank's risk culture and strives for operational excellence * Builds relationships with clients to meet financial needs * Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws an

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Bank of America is committed to an in-office culture with speci

Responsibilities: * Executes the bank's risk culture and strives for operational excellence * Builds relationships with clients to meet financial needs * Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws an

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Provides coaching and feedback to referral partners based on k

Responsibilities: * Executes the bank's risk culture and strives for operational excellence * Builds relationships with clients to meet financial needs * Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws an

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Has at least one year experience in the investments industry,

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Is confident in educating clients on how to conduct simple bank

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Is confident in educating clients on how to conduct simple bank

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, we are guided by a common purpose to help m

Responsibilities: - Executes the bank's risk culture and strives for operational excellence - Builds relationships with clients to meet financial needs - Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applica

Responsibilities: - Executes the bank's risk culture and strives for operational excellence - Builds relationships with clients to meet financial needs - Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applica

Responsibilities: - Executes the bank's risk culture and strives for operational excellence - Builds relationships with clients to meet financial needs - Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applica