New York
Job Description Title: Barista/FOH Function: Onsite, Tipped, Non-Except Reports to: Area Manager, Operations Uniform: Plain white or off white collared long-sleeve or short-sleeve collared shirt. Company cap, company apron, dark bottoms and closed-toed shoes. Requirements: • 18+ years of age, • 2 years of work experience as a Barista in an establishment of similar standard and quality to Black Fox Coffee., • The Barista/FOH is required to have a minimum of 24 hours a week of availability., • Ability to stand and work in service for up to 10 hours a day, • Ability to squat, reach, bend, and lift up to 50 lbs unassisted., • Passion for providing an exceptional hospitality experience, guests above all else., • Ability to work quickly and efficiently, with quality assurance being a constant focus., • Upbeat attitude and works well within a small team., • Ability to take direction, receive coaching and feedback, and strive to execute at a high level., • An enthusiastic love of coffee and food, and willingness and ability to learn extensively about the products we serve., • Quality-focused, detail-oriented, and reliable., • Ability to read, write, and converse in English at a conversational level during work times when communicating with English-speaking guests and coworkers. Responsibilities: • Taste everything!, • Always be informed about what coffees are being served each day and what they taste like., • What are the coffee’s origins and processing?, • Who roasted the coffee?, • Is this coffee more “classic/milk friendly” or “fruit-forward/vibrant”?, • Greet, serve, and engage with guests in an upbeat, friendly, and professional manner., • Provide exceptional hospitality experiences to all, guests above all else., • Maintain a keen general awareness of guests and their presence in the cafe., • Speak to guests about our full offering (coffee, tea, grab and go, pastries, meals), answer questions, and provide guidance and advice as required., • Process orders and take payment for goods via the POS system., • Ensure complete knowledge and adherence to company recipes, procedures, and standards., • Keep the shop clean and tidy, regularly and consistently moving around the space to maintain cleanliness, organization, and visual appeal., • Work autonomously within a team, adhering to Black Fox’s processes and procedures to operate within the venue., • Prepare, brew, and monitor coffee levels and quality, striving to serve all coffee within the target time of 3 minutes, • Utilize equipment correctly and safely according to Black Fox procedures and policies at all times, • Count cash and reconcile the register at the beginning and end of shifts, recording cash drops as per company standards, • Utilize store opening and closing checklists each day, ensuring processes are completed to company standards., • Check Slack daily before and during shifts to keep updated with service and operations information., • Communicate regularly with colleagues via Slack, following the guidance and direction being shared., • Maintain Department of Health (DOH) standards at all times. (sanitizer buckets, temp logs, time stamps, uploading images to Slack, cleanliness, sanitation, food safety and preparation, FIFO, etc), • Complete restocking, cleaning, and prep tasks regularly, as required. This description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.
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