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Immediate need for a talented Analyst 2, Architecture/ServiceNow Business Analyst . This is a 12+months contract opportunity with long-term potential and is located in Summit, NJ (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:25-95020 Pay Range: $40 - $42/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: • Act as the primary Business Analyst for the implementation of ServiceNow’s Customer Service Management (CSM) module., • Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution., • Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items., • Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence)., • Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT)., • Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow., • Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs., • Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders., • Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions., • Document weekly status reports and communications using Microsoft PowerPoint and Excel., • Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives. Key Requirements and Technology Experience: • Key Skills; 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM., • Customer Service Management (CSM), • User Acceptance Testing (UAT), • Agile methodologies (e.g., JIRA, Scrum, Confluence), • 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM., • Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module., • Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus., • Experience working on complex IT-led projects across multiple workstreams., • Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations., • Fluent in Spanish; proficiency in Portuguese is a plus but not required., • Flexibility to work across various time zones to align with global project teams., • Proven experience leading architectural reviews and engaging with relevant review boards., • Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives. Our client is a leading Pharmaceutical Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical consumer goods manufacturing client in Summit, NJ. No Third-Party, No Corp to Corp, No Sponsorship Title: ServiceNow (CSM) Business Analyst Location: Summit, NJ Remote (Mon-Fri, 40 hours) must be able to work in LATAM, ANZ, APAC time zones Contract Duration: 12 months, with likely extension Pay Rate: $42.00 per hour (w2) • Must Have Service Now CSM Customer Service Module experience only!, • Must Be Able to work in various times zones supporting LATAM, ANZ and APAC., • Must Have Exceptional English Speaking Communication Skills ServiceNow Business Analyst Customer Service Module (CSM) We are seeking a ServiceNow Business Analyst for a multi-million-dollar initiative to implement ServiceNow’s Customer Service Management (CSM) solution for our Call Center operations in LATAM, specifically Colombia. This role will involve collaboration with teams globally, including regions such as India, LATAM, ANZ, APAC, and potentially EMEA. Key Responsibilities: • Act as the primary Business Analyst for the implementation of ServiceNow’s Customer Service Management (CSM) module., • Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution., • Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items., • Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence)., • Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT)., • Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow., • Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs., • Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders., • Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions., • Document weekly status reports and communications using Microsoft PowerPoint and Excel., • Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives. Qualifications: • 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM., • Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module., • Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus., • Experience working on complex IT-led projects across multiple workstreams., • Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations., • English is a must, • Flexibility to work across various time zones to align with global project teams., • Proven experience leading architectural reviews and engaging with relevant review boards. Additional Information: • Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives.

Job Description Senior Health Economics Analyst Location: Remote Supervisor/Reporting to: Director, Performance Reliability Job Purpose: The Senior Health Economics Analyst is responsible for identifying and delivering data-driven insights and analytical support to senior leadership of IVIRMA North America. Success in the role will be achieved through the ability to leverage both qualitative and quantitative data to create business intelligence to guide strategic execution. This role serves to create and deliver reliable, insightful and actionable insight to improvements and opportunities for performance reliability – supporting our teammates in delivering a world-class patient experience. Essential Functions and Accountabilities: • Supports the design, development, and implementation of reporting to support data-driven decision making and insight. Partners with finance, commercial and business leaders to translate needs and requirements into dashboards and reporting with high utility., • Assists in the design and evaluation of organizational KPIs for potential replacement or evolution as the organization grows., • Prepares and analyzes medical cost and leading indicator data to develop presentations for executive and senior leadership. Interpret results and articulate actionable recommendations that maximize outcomes and ensures organizational targets are met., • Tracks performance of key performance indicators for outlined regions and teams as requested., • Supports finance, commercial and operations in the annual and multi-year planning processes including market durability, • Performs data validation to ensure completeness and accuracy of queries and reports and reconciles discrepancies., • Participates in the maintenance of existing queries and reports, re-writing and enhancing these queries as needed., • Participates in the presentation of complex concepts and results to end users and stakeholders Academic Training: • Bachelor’s degree in Computer Science, Information Services, or other technical or healthcare field – highly preferred, • Studies level: University Education (Bachelor’s Degree), • Studies area: Computer Science/Engineering or other related field Position Requirements/Experience: • Experience working in medical/healthcare industry - preferred, • Knowledge of data collection, storage, and maintenance concepts - required, • Knowledge in predictive modeling - a plus, • Database organization, design, and maintenance skills., • Ability to troubleshoot database programs Technical Skills: • Knowledge of PowerBI - required, • Knowledge of Microsoft Office Suite: Word, Excel (Pivot Tables/Look-Ups), Access, and OneNote – required, • Knowledge of Tableau - preferred IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. • Medical, Dental, Vision Insurance Options, • Retirement 401K Plan, • Paid Time Off & Paid Holidays, • Company Paid: Life Insurance & Long-Term Disability & AD&D, • Flexible Spending Accounts, • Employee Assistance Program, • Tuition Reimbursement About IVIRMA Global: IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: & EEO “IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”

Job DescriptionDescription: Position: Updates Deployment Analyst Location: New Jersey/Remote Reports to: Gautham Rajendran – Setup/Updates Department Manager Type: Full-Time Who We Are: Celerant Technology Corp is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Iselin, New Jersey and, as well as additional offices in Georgia, California, Texas and Turks and Caicos. For more information, visit us at . Overview: The Updates Deployment Analyst will be responsible for reviewing, scheduling and performing client software updates in a timely manner. The ideal candidate will be organized and be able to maintain a productive schedule while also being detail-orientated to perform software updates accurately and reliably. The candidate should also be able to communicate clearly to clients and other internal staff members through means of emails, forms, and phone calls, escalating to the department manager as necessary. Key Responsibilities: · Review and schedule client software updates in a timely manner · Follow established processes for documentation and tracking of updates · Provide satisfactory communication with clients to guide them through the updates process · Escalate issues to the technical support team, development team, project manager and department manager as necessary · Responsible for other duties as assigned by manager to meet business needs Qualifications: · Bachelor’s degree in Computer Science, Information Technology, or 5+ years of equivalent experience · SQL programming and relational database knowledge · Ability to start work at around 7am ET and occasionally earlier as required · Ability to occasionally work late nights and weekends as required · Strong attention to detail and quality of work Preferred Qualifications: · Experience with Microsoft SQL Server, Windows Server, Apache Tomcat, and Java is preferred · Experience with retail software or providing technical support in small/medium business applications Bottom of Form Compensation: Competitive Salary with major growth potential, medical benefits, 401K, flexible spending account, 15 PTO days annually, optional dental/optical coverage. Salary range is $40,000-$55,000 depending on experience. Requirements: Qualifications: · Bachelor’s degree in Computer Science, Information Technology, or 5+ years of equivalent experience · SQL programming and relational database knowledge · Ability to start work at around 7am ET and occasionally earlier as required · Ability to occasionally work late nights and weekends as required · Strong attention to detail and quality of work Preferred Qualifications: · Experience with Microsoft SQL Server, Windows Server, Apache Tomcat, and Java is preferred · Experience with retail software or providing technical support in small/medium business applications

Job Description ServiceNow Business Analyst, Fully Remote – BB648 BB648 Summit, NJ (Fully Remote) We are seeking a ServiceNow Business Analyst for a multi-million-dollar initiative to implement ServiceNow’s Customer Service Management (CSM) solution for our Call Center operations in LATAM, specifically Colombia. This role will involve collaboration with teams globally, including regions such as India, LATAM, ANZ, APAC, and potentially EMEA. Key Responsibilities: • Act as the primary Business Analyst for the implementation of ServiceNow’s Customer Service Management (CSM) module., • Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution., • Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items., • Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence)., • Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT)., • Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow., • Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs., • Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders., • Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions., • Document weekly status reports and communications using Microsoft PowerPoint and Excel., • Solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM., • Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module., • Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus., • Experience working on complex IT-led projects across multiple workstreams., • Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations., • Fluent in Spanish; proficiency in Portuguese is a plus but not required., • Flexibility to work across various time zones to align with global project teams. TechData is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Company Description

Job Description Residential Field Services Manager Maryland Energy Advisors (MDEA) is a rapidly growing energy management firm delivering energy efficiency and sustainability programs for utilities and communities across the region. As part of our continued expansion, we are seeking an experienced Field Services Manager to lead and support residential energy efficiency and home weatherization programs throughout New Jersey. In this role, you will oversee day-to-day field operations, including home energy audits, direct-install measures, and quality assurance activities. You will manage and support field staff, coordinate scheduling, workload distribution, and ensure all field activities are executed safely, efficiently, and in full compliance with utility program requirements and quality standards. This role works closely with other subcontractors, operations teams, and utility partners to maintain high performance, consistent customer experience, and continuous improvement across field services. The ideal candidate is a strong people manager with hands-on field experience, excellent organizational and communication skills, and a deep understanding of residential energy efficiency or weatherization programs. If you thrive in a fast-paced, field-oriented environment, enjoy coaching teams, solving operational challenges, and delivering measurable impact for households and communities, this is an exciting opportunity to grow with a mission-driven organization supporting New Jersey customers. PRIMARY RESPONSIBILITIES • Oversee the day-to-day field operations of residential utility energy efficiency and home weatherization programs, ensuring high-quality service delivery, regulatory compliance, and a positive customer experience., • Manage, coach, and support field staff and subcontractors conducting home energy audits, direct-install measures, and related field activities., • Plan, coordinate, and assign field workloads, routes, and schedules to ensure efficient coverage of assigned service territories and achievement of program goals., • Ensure field teams follow utility program guidelines, safety protocols, quality standards, and customer service expectations., • Serve as the primary escalation point for field-related issues, including customer concerns, contractor performance, safety incidents, and operational challenges., • Oversee lead generation and community-based outreach strategies, ensuring field teams represent the program professionally and in alignment with utility requirements., • Review and approve energy assessment documentation, reports, and data submissions to ensure accuracy, completeness, and timely entry into program tracking systems., • Coordinate the installation of eligible direct-install energy-saving measures, monitoring inventory usage, adherence to procedures, and quality outcomes., • Collaborate with program managers, operations staff, and utility partners to track performance metrics, identify trends, and implement corrective actions or process improvements., • Support onboarding, training, and ongoing performance management of field staff and subcontractors, including ride-alongs, coaching, and feedback., • Identify opportunities to improve field efficiency, customer experience, safety, and QA/QC processes, contributing to continuous program improvement., • Perform other duties as assigned to support the successful execution and growth of field services operations. REQUIRED QUALIFICATIONS • Bachelor’s degree in Energy, Environmental Studies, Construction Management, Business Administration, or a related field; equivalent professional experience may be considered., • Minimum of 5+ years of progressive experience in residential energy efficiency, home weatherization, field operations, or utility program implementation., • BPI Building Analyst certification (required)., • Demonstrated experience managing field staff and/or subcontractors, including scheduling, performance management, coaching, and issue resolution., • Strong working knowledge of residential energy audits, building science principles, weatherization practices, and direct-install energy efficiency measures., • Proven ability to oversee field operations while ensuring compliance with utility program requirements, safety protocols, and QA/QC standards., • Experience planning and coordinating field logistics, including workload planning, route optimization, inventory oversight, and resource allocation., • Ability to serve as the primary escalation point for customer concerns, safety incidents, and operational challenges., • Experience reviewing and approving audit documentation, field reports, and data submissions for accuracy, completeness, and timeliness., • Strong analytical, organizational, and problem-solving skills, with the ability to track performance metrics and implement corrective actions., • Excellent communication and interpersonal skills, with the ability to collaborate effectively with field teams, program managers, subcontractors, and utility or client stakeholders., • Ability to travel within the service territory and conduct ride-alongs, site visits, and on-site coaching as needed., • Valid driver’s license with a clean driving record., • Ability to pass a criminal background check and drug screening, as required by utility and program partners. PREFERRED QUALIFICATIONS • Professional certifications such as CEM, PMP, or other relevant industry credentials., • Experience managing field operations for New Jersey Clean Energy or other utility-sponsored residential programs., • Prior experience overseeing direct-install inventory, warehousing, or materials logistics., • Experience leading community-based outreach or door-to-door engagement teams., • Familiarity with QA/QC frameworks, inspection protocols, and corrective action planning., • Experience scaling or standing up new field services teams or program launches. WORK ENVIRONMENT • This position is primarily field-oriented, with significant time spent overseeing field operations, conducting ride-alongs, site visits, and supporting audits and direct-install activities across residential properties., • Regular travel throughout assigned service territories to observe field work, coach staff, address operational issues, and ensure compliance with program requirements., • The role requires frequent interaction with homeowners, field staff, subcontractors, and program partners, with a strong emphasis on professionalism, safety, and customer experience., • Administrative, planning, and reporting tasks are completed remotely or in an office setting using mobile and cloud-based program systems and dashboards., • Work schedules may include occasional evenings or weekends to support field coverage, staff training, community outreach events, or to respond to operational needs. BENEFITS MD Energy Advisors offers competitive salaries and benefits. We put a premium on work-life balance, offering flexibility with our remote team. We also offer: • Medical, dental and vision health insurance, • 401k, • Paid time off and paid holidays, • Wellness Reimbursement, • Professional Development Reimbursement, • Great company culture with outstanding growth opportunity Maryland Energy Advisors is an Equal Opportunity Employer/M/F/Disability/Vet.

Job Description Job Title: Business Analyst – QAD Manufacturing & Distribution Position Location: East Coast, USA (Preferred home base: Atlanta) Employment Type: Full-Time | Hybrid or Remote with Travel as Needed Reports To: Senior VP of IT Company Summary Sugar Foods LLC is a privately owned company with production facilities in Georgia, Massachusetts, California, and Mexico. Our products are sold and distributed throughout the U.S. and Canada. Sugar Foods manufactures and packages croutons, tortilla chips, crispy toppings, caramels, and chocolate syrups, as well as cheese-based toppings. Additionally, Sugar Foods packages a variety of items including sugar, sweeteners, powdered creamer, breadings, and coaters, and dried fruits and nuts. The Sugar Foods Way At Sugar Foods, the Customer is King, and our team is our Family. The vision of Sugar Foods is for our products to be on every plate and in every cup. We continue to grow our business and adapt to changing business conditions to consistently provide value to our customers, our associates, and our community, by adhering to high standards of quality and safety and always acting in a respectful and responsible manner. Position Overview We are seeking a highly experienced Senior Business Analyst with deep expertise in the QAD Cloud environment, specifically within the Manufacturing and Distribution modules, to support ongoing and future enterprise initiatives. The ideal candidate will bring 10–15 years of hands-on experience in QAD environments, working closely with cross-functional teams in manufacturing, supply chain, logistics, and finance to improve business processes, enhance system capabilities, and drive value through technology. This individual will serve as a liaison between business users and IT, providing analytical support, process design, functional configuration, and guidance on best practices within QAD. Key Responsibilities • Act as subject matter expert (SME) on QAD modules, with a focus on Manufacturing (MFG/PRO), Distribution, and Supply Chain processes., • Analyze current business processes and identify opportunities for optimization using QAD functionality., • Translate business requirements into detailed functional specifications and work with technical teams to implement solutions., • Lead and facilitate requirements-gathering sessions with business stakeholders., • Support configuration, testing, deployment, and post-implementation activities., • Partner with operations, production planning, procurement, warehouse, and shipping teams to align QAD capabilities with operational needs., • Document business process flows, system enhancements, and training materials., • Manage change requests, system updates, and integrations related to QAD., • Act as a key resource during QAD upgrades, migrations, or module implementations., • Provide day-to-day support, troubleshooting, and issue resolution for QAD users., • Collaborate with development teams on enhancements using AUX (Adaptive UX) and participate in designing user-friendly, cloud-ready screens and workflows., • Support and optimize the integration of Eagle scanning software with QAD for real-time data capture on the shop floor and in the warehouse., • 10–15 years of experience working with QAD ERP, with at least 7 years focused on Manufacturing and Distribution modules., • Bachelor’s degree in business, Supply Chain, Information Systems, or a related field., • Proven experience in discrete or process manufacturing environments., • Strong understanding of end-to-end supply chain processes (MRP, production, inventory control, warehousing, order management)., • Hands-on experience or strong familiarity with AUX (Adaptive UX) development and configuration within QAD Cloud environments., • Working knowledge of Eagle scanning software, including its use in manufacturing and warehouse operations, and its integration points with QAD., • Experience in business process mapping, gap analysis, and solution design., • Ability to lead cross-functional teams and facilitate workshops and training sessions., • Proficiency in writing functional specs, test scripts, and user documentation., • Familiarity with QAD EE and related tools (e.g., QXtend)., • Familiarity with Progress PRO2SQL., • Solid grasp of integration concepts between QAD and other enterprise systems (e.g., MES, WMS, TMS, finance applications)., • Experience working in food & beverage, CPG, or regulated manufacturing environments., • Understanding of compliance and traceability requirements., • Familiarity with Cyberquery is a plus., • Hands-on experience with QAD Cloud ERP, including AUX framework for personalization, screen modifications, or new UI development.