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Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Life Actuarial Solutions Analyst Senior to join the Life Company’s Modeling Operations Team. The Life Modeling Operations Team is a diverse team that supports the complex life actuarial modeling ecosystem, which consumes data from multiple sources across USAA to support actuarial functions. Your role also supports Life/Annuity/Health actuarial work through one or more of the following activities: data extraction, data transformation, validation and analysis, and system functionality oversight and integration. Responsible for providing technical and analytical solutions for one or more of the following functions: pricing and product development, experience studies, actuarial assumption reviews, reserve calculations, financial reporting, asset liability management or competitive analysis. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do: • Independently extracts, integrates and transforms data from a multitude of sources, and may identify new sources., • Reconciles and validates data accuracy, and reasonability of actuarial or financial information., • Prepares reports, reserve estimates, journal entries, financial statements, industry surveys and/or special studies, analyzes data, and recommends solutions., • Develops comprehensive and innovative solutions that impact productivity to improve actuarial tools and processes., • Resolves unique and complex issues and navigates obstacles to deliver work product., • Develops cost benefit analysis., • Provides insight to management on issues and serves as a resource to team members on escalated issues of an unusual nature., • Leads projects related to actuarial solutions including automation, IT projects, or product development initiatives., • Oversees requirement development process through testing and implementation., • Demonstrates in depth understanding to identify and resolve issues or potential defects., • Maintains processes, procedures and tools, and ensures all regulatory requirements and internal controls are adhered to., • Works with business partners to understand key regulatory implications that impact processes, and may develop processes to comply with new or changing regulations., • May respond to audit requests and oversees coordination of responses to internal and external audit, such as Department of Insurance examination, as well as, other audit reports., • Anticipates and analyzes trends or deviations from forecast, plan or other projections., • Presents recommendations and communicates solutions to business partners and management in a clear, concise, logical and organized manner., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 or more years of technical experience as an analyst or other relevant technical work experience. What sets you apart: • Bachelor’s degree in mathematics, computer science, statistics, economics, finance, actuarial science, or other similar quantitative field, • Experience with SQL or similar programming languages, • Experience working in IT for a life insurance company, • Experience supporting projects for actuarial or modeling functions, • Excellent verbal and written communication skills, with the ability to tailor the content for varying audiences., • Strong aptitude for problem solving and technology, • Quick learner, self-starter, and ability to work well autonomously and with others., • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $93,770 - $168,790. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Insurance Environmental Claims - Allen, TX Insurance Claims Specialist Adjuster Examiner Analyst Attorney Environmental Toxic Tort Asbestos Pollution Health Hazard _ . REMOTE WORK FROM HOME AVAILABLE Seeking individual with experience handling complex claims involving asbestos, environmental health hazard, construction defect, toxic tort, pollution, etc. Shall: * Investigate, evaluate, reserve, negotiate and resolve complex or specialty claims for clients. * Evaluate liability and damages, assess claims for eligibility, settle reserves on payment, and ensure coverages stated in policies are followed. * Ensure timely reimbursement for clients based on awarded damages. Requirements: * 4 year degree from an accredited college, JD a plus. *** 5+ years experience in a complex or specialty claims environment involving environmental health hazards. Comprehensive compensation plan including full benefits, retirement plan, matched 401(k), end of year bonus, PTO and vacation packages. Great opportunity with ability to grow in the company. For complete details contact Greg Foss at: (609) 584-9000 ext 270 Or submit resume online at: Or email to: Please reference #41792TX815 when responding. Diedre Moire Corporation Education Requirements: Bachelor DegreeMinimum Experience Requirements: 5-10 yearsJob City Location: AllenJob State Location: TXJob Country Location: USASalary Range: $110,000 to $160,000 Diedre Moire Corporation, Inc. diedremoire.com WE ARE AN EQUAL OPPORTUNITY EMPLOYER and our employment decisions are made without regard to race, color, religion, age, sex, national origin, handicap, disability or marital status. We reasonably accommodate individuals with handicaps, disabilities and bona fide religious beliefs. Jobs Career Position Hiring. CONSIDERED EXPERIENCE INCLUDES: Insurance Claims Specialist Adjuster Examiner Analyst Attorney Environmental Toxic Tort Asbestos Pollution Health Hazard #DiedreMoire #JobSearch #JobHunt #JobOpening #Hiring #Job #Jobs #Careers #Employment #jobposting #InsuranceJobs DISCLAIMER: We will make every effort to consider applications for all available positions and shall use one or more of the contact methods and addresses indicated in resume or online application. Indicated location may be proximate or may be desirable point of embarkation for paid or unpaid relocation to another venue. Job descriptions may fit single or multiple presently available or anticipated positions and are NOT an offer of employment or contract implied or otherwise. Described compensation is not definite nor precise and may be estimated and approximate and is negotiable depending on market conditions and candidate availability and other factors and is solely at the discretion of employers. Linguistics used herein may use First Person Singular and First Person Plural grammatical person construction for and with the meaning of Third Person Singular and Third Person Plural references. We reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Response to a specific posting or advertisement may result in consideration for other opportunities and not necessarily the incentive or basis of the response. Nothing herein is or may be considered a promise, guarantee, offer, pledge, agreement, contract, or oath. If you submit an application or resume which contains your email address, we will use that email address to communicate with you about this and other positions. We use an email quality control service to maintain security and a remove and dead address filter. To cancel receiving email communications, simply send an email from your address with the word remove"" in the subject line to Or, visit the website at . If you have further concern regarding email received from us, call (609) 584-5499

Job DescriptionDescription: NOW HIRING A REMOTE SALES OPERATIONS MANAGER / SALES OPERATIONS ANALYST FOR AN IMMEDIATE FULL-TIME OPPORTUNITY! STARTING SALARY OF $100,000 PER YEAR BASED ON EXPERIENCE! Fairway Corp is a national leader in the HomeServices industry, proudly operating more than 30 trusted brands across the United States. Our sales organization fuels the growth of our business, and we are seeking a highly analytical, operationally driven professional to help optimize the engine behind our call center and field sales teams. As our Sales Operations Manager / Sales Operations Analyst, you will build the systems, processes, and insights that enable our teams to hit aggressive growth targets in a fast-moving, highly seasonal environment. You will lead workforce management, build forecasting models, improve daily sales execution, and guide the implementation of AI-driven tools that enhance speed-to-lead, conversion, and performance. If you’re energized by improving outcomes through data, structure, and operational rigor—this is the role for you. Support & Optimize Sales Operations • Document, maintain, and improve sales processes across call center, lead forms, and field sales workflows, • Partner with Sales leadership to enforce SLAs, identify leakage, and drive operational discipline, • Build tools, resources, and streamlined processes that help sales teams work faster and more consistentlyLead Workforce Management & Call Center Performance Optimization, • Build staffing and capacity models that predict hourly, daily, and seasonal demand, • Monitor and improve key call center KPIs: occupancy, schedule adherence, abandonment, speed-to-lead, and contact rate, • Use AI and automation tools to:, • Improve routing, • Predict high-risk calls, • Identify performance gaps, • Generate actionable insights for coaching and scheduling decisionsDevelop Reporting & Performance Insights, • Build reporting in partnership with FP&A to support executives, managers, and agents, • Track conversion, contactability, speed-to-lead, productivity, and funnel-level KPIs, • Provide daily and weekly insights that inform staffing, scheduling, script refinements, and performance coaching, • Partner with Marketing to align on lead quality patterns and conversion trendsSales Enablement & Continuous Improvement, • Support script development, objection handling, and coaching frameworks, • Leverage conversation intelligence tools (such as Invoca) to identify customer trends and skill gaps, • Deploy and manage AI-powered QA tools, training platforms, and agent-assist technologies, • Build onboarding materials, documentation, and process guides to support new agent ramp-upRequirements:, • 5–7+ years in Sales Operations, Call Center Operations, Workforce Management, Sales Analytics, or a similar role—ideally within B2C or home services, • Experience implementing or managing AI-driven tools (agent assist, QA automation, forecasting, conversation intelligence), • Proficiency with CRM systems, call center platforms (e.g., NICE, Five9), WFM tools, and performance dashboards, • Highly analytical with strong modeling and Excel/Sheets capabilities, • Process-driven, able to build structure, documentation, and repeatable workflows, • Comfortable working cross-functionally with Sales, Marketing, and Operations, • Effective change leader with experience implementing new systems in fast-paced environments, • Play a critical role in shaping the operational backbone of a national sales organizatioN, • Influence daily decision-making for leaders across 30+ brands, • Be part of a company investing heavily in AI, automation, and modern sales technology, • Collaborate with high-performing teams in a fast-moving, growth-oriented environment, • Competitive compensation, • Comprehensive medical, dental, and vision insurance, • 401(k) with company match, • Paid time off and paid holidays, • Employee discounts across Fairway Corp brands Fairway Corp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description The Reny Company's bill reviewer is a professional who combines experience in health insurance and medical billing with business insight and a passion for great service. Purpose of this role is to support Claims by analyzing medical, hospital, durable medical equipment, pharmacy, home health, etc. bills and records/reports to determine billing accuracy and appropriateness. This support is achieved by utilizing intelligent software and by understanding and applying knowledge of medical code billing and claims processing rules and regulations, billing practices, code sets, and state and Medicare adjustment reimbursement principles, knowledge of WC fee schedules. Support is also achieved by providing education and training regarding provider billing and documentation, identifying and bringing to management's attention any unusual or emerging procedures or billing anomalies. The bill reviewer will ensure the highest level of accuracy of data entry into our bill review system for claims processing. PLEASE DO NOT APPLY IF YOU DON'T HAVE THE EDUCATION AND MEDICAL BILL REVIEW EXPERIENCE Experience Requirements: Two or more years of experience in a medical bill review analyst position preferred. Medical coding knowledge needed. Prior experience in a payer environment working with claims systems and bill review software is a plus. Production Requirements: • Based upon situation or state specific issues meet 98% accuracy, 10,000+ keystrokes per hour Responsibilities: • Process medical bills for workers' compensation, Texas non subscription, maritime, occupational accident, and liability claims, • Data entry into system applying usual and customary, worker's compensation and liability ground rules and fee schedules, • Continuous enhancement of working knowledge of medical forms such as CMS-1500, UB-92, UBO4/DWC-9/DWC-10, • Increase knowledge of coding principles CPT, ICD-9 / ICD-10, DRG, Revenue codes, • Responsible for processing a minimum quota per day with an error rate of 98% or better, • Increase knowledge on pre-authorization guidelines in order to pay/deny bills accordingly, • Ensure all bill processing is specific to client requests, • May be asked to perform other duties as management deems necessary Education/Qualifications: Associates degree or equivalent work experience Certified Professional Coder certification such as CCA. CCS, CCS-P, CPC, CPC-P from a generally recognized professional organization such as AHIMA or AAPC • Two to three years of medical claims experience, • Trained in ICD10 preferred, • Workers’ Compensation experience preferred, • Fee Schedule knowledge and Medicare experience preferred, • Knowledgeable of Excel, Word, Outlook, etc., • Ability to multi-task effectively while meeting or exceeding aggressive deadlines, • Ability to work independently and in a team environment The Reny Company is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Reny Company will be based on merit, qualifications and abilities. Except where required or permitted by law, employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex, national origin, ancestry, citizenship, age, handicap or disability, marital status, medical condition or any other characteristic protected by applicable law. THIS IS NOT A REMOTE POSITION ONLY THOSE WITH RELEVANT EDUCATION AND MEDICAL BILL REVIEW EXPERIENCE NEED APPLY Company DescriptionThe Reny Company is a rapidly growing health care cost containment company, helping clients save money and better navigate our changing health care system. We specialize in medical bill review and negotiation services for workers compensation, non-subscribers, third party administrators, and maritime clients.The Reny Company is a rapidly growing health care cost containment company, helping clients save money and better navigate our changing health care system. We specialize in medical bill review and negotiation services for workers compensation, non-subscribers, third party administrators, and maritime clients.

Job Description Remote for Residents living in TX Full-Time, Permanent Role with Benefits Confidential Energy & Utilities Client Position Overview Our VIP Client, an established energy company is seeking a Natural Gas Trading Analyst to join its enterprise risk and analytics team. This role is designed for a highly experienced data professional who brings both technical excellence and deep fluency in the wholesale natural gas market — someone who can draw meaning from complex datasets, identify value-creation opportunities, and influence strategic decisions with minimal ramp-up. This is not a foundational role, and onboarding will not include “Natural Gas 101.” Instead, you’ll be expected to arrive with a command of market structure, storage dynamics, tariff implications, and how commercial decisions intersect with operational data. You’ll work with imperfect, third-party data feeds (from pipelines, storage operators, market indices) and transform them into usable, strategic insight. Key Responsibilities * Own the development of models, reports, and scripts that support risk assessment, price and volumetric exposure, and storage valuation. * Clean and normalize raw data feeds from external vendors, ensuring high-integrity inputs for downstream forecasting, valuation, and optimization tools. * Apply contextual knowledge of market dynamics, including pipeline behavior, tariffs, and trading incentives, to evaluate commercial opportunities. * Build predictive analytics frameworks for weather, load, and pricing volatility. * Support arbitrage strategy development and operational decision-making through analytical rigor. * Deliver intuitive dashboards and visualizations that provide decision-makers with actionable insights. * Mentor junior analysts and act as a subject-matter expert across data infrastructure, modeling strategy, and gas market economics. What You Bring * A strong commercial and technical command of the natural gas value chain — particularly in wholesale, trading, or risk-oriented settings. * The ability to work independently, ask the right questions, and proactively identify what data is missing, misaligned, or misleading. * Comfort working with incomplete, messy, or vendor-aggregated datasets — and the judgment to reconcile them using experience and intuition. * Exceptional communication skills, with a track record of explaining complex analytical outcomes to stakeholders across the business. * Proven ability to prioritize what's material from a business perspective, not just what’s statistically interesting. Preferred Qualifications * Education: Bachelor’s in Data Science, Engineering, Finance, Economics, or a related field. Certifications like CAP, SDS, or MCSE in Data Management are advantageous. * Tools & Languages: Proficient in Python, SQL, DAX, PowerQuery, Excel; experience with Git/version control. Familiarity with Java or VB is a plus. * Data Engineering: Skilled in ETL pipeline design, database development (Azure, Oracle, MySQL), and advanced data cleaning and validation. * Energy Market Expertise: Must understand tariff structures, storage optimization, pipeline scheduling, and how these intersect with market drivers. * External Data Sources: Experience working with third-party vendors (e.g., S&P Global, ICE, CME, EIA, FERC, EBBs), and able to turn raw feeds into business-ready inputs. * Visualization & Reporting: Strong background in business intelligence tools and building visual narratives that tie data to decisions. Why This Role? You’ll be stepping into a high-visibility role that influences pricing, risk, and trading decisions across a major energy business. This is a seat at the strategy table, not just behind a dashboard. The team values speed, precision, and commercial fluency, and you’ll be working with leaders who expect — and empower — analysts to act as trusted advisors. This role offers full benefits, strong compensation, and the opportunity to make measurable impact every day. Equal Opportunity & Accessibility This employer values diversity and is committed to building an inclusive and supportive work environment. Accommodations are available throughout the hiring process upon request.

Job DescriptionJob Title: Technical Business Analyst Location: Dallas, TX Onsite/ Remote: Day 1 Onsite at customer location Automotive domain must. Experience in Embedded electronics or electrical side Job Functions / Responsibilities Design, integration, and release of electrical/electronic components software and architecture requirements for heavy and medium duty commercial truck vehicles. Integrate and release management of embedded electronics software to support vehicle hardware integration. Complete engineering change notice documentation to manage old and new software and use proprietary software to issue part bid requests. Understand electronics engineering requirements specification and work with project management processes to maintain schedule, budget, scope, and functionality. Plan and track verification and validation of components and fully integrated software solutions. Support launch at truck assembly plants as needed and resolve field issues as identified. Work as part of a multi-disciplinary team with product definition, software developers, suppliers, mechanical engineers, manufacturing engineers, and other professionals to ensure quality delivery. Demonstrated planning, budgeting, and organizational skills. Demonstrated teamwork, mentoring, collaboration, and cross-functional communication skills. Required B.S. in Electrical Engineering, Computer Science, Information Systems or equivalent degree required. Experience with tier 1 supplier management, selection, hardware/software development, validation, and release. Embedded electronics integrated software on target technical requirement specification development and execution. Ability to work in a fast-paced, lean, collaborative team environment. Excellent communication and interpersonal skills. Good planning/tracking skills. Competency with standard business software tools (word processing, spreadsheets, etc.). Able to learn and use new processes and techniques and resourcefully solve complex technical issues. Commitment to reliability, value, and quality in all aspects of work; desire to join the Worlds Best team. Willingness to grow continuously, both personally and professionally, and a strong results orientation. Desired Awareness of automotive, medium, and heavy-duty commercial truck regulations. Experience with V-model design development and validation processes. Experience in automotive or similar technical requirements specification design and release. Safety, on Board Diagnostics, and other areas impacting electrical/electronic design, architecture, and functionality. Knowledge of DFSS tools including FMEA, QFD, etc. Embedded real-time systems design and implementation. Knowledge of Azure DevOps, DNG, ALM, Quality center. About HR PUNDITS Inc. HRP is a trusted partner to leading implementation partners and customers, recognized for our commitment to quality resourcing and sustainable business growth. We prioritize customer success and work collaboratively to drive growth, ensuring that each engagement delivers impactful results and long-term value.

Job Description External Applicants: Please apply through Prosperity Bank's Career Center at . Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer. POSITION PURPOSE We are looking for a Sr. Systems Engineer to work with the technology team at Prosperity Bank. This position is for a senior level candidate with extensive (and current) experience in Microsoft, Citrix, VMware, and enterprise grade storage technologies. Candidate must work well in a team environment, he or she will also be part of the overall support team and requires outstanding customer service skills both over the phone and in person. This engineer candidate must approach issues from a scientific point of view, not just guessing or memorization. They should be able to automate their way out of problems rather than simply working harder. They should have enough experience to know how to fix problems (due to experience), as well as the wisdom to verify their initial diagnosis, since symptoms can be deceiving. This candidate must have the ability to create correct and repeatable processes. The processes should be able to be followed by other non-experienced team members. ESSENTIAL DUTIES AND FUNCTIONS • Day to day support of the servers and systems and handling remote support where needed including Active Directory, Citrix, Microsoft SQL, file servers; Exchange 2019 and hybrid configuration with O365 Exchange Online; and other applications as needed; limited SQL support., • Coordination, planning and communication of IT projects as well as documentation of any changes to the server systems., • Manage vendors for outsourced services and projects., • Design, develop, and implement Disaster Recovery and Business Continuity process, procedures, and infrastructure as well as actively participate in Disaster Recovery exercises., • Work closely and support the Network, Systems, and Applications teams to better support server hardware, software, and applications., • Maintain and support security policy and procedures., • Be on call to support the infrastructure as needed., • Identify and plan preventive maintenance, software/hardware upgrades, patch management, and firmware upgrades., • Working with both end users and all members of the IT staff., • Support of anti-virus, web filtering, email filtering, endpoint security tiers., • Design, develop, and implement Disaster Recovery and Business Continuity process, procedures, and infrastructure as it relates to the Information Security Program, well as actively participate in Disaster Recovery exercises., • Work closely and support the Senior Network Analyst and the Application’s team to provide deep security layers around server hardware, software, and applications., • Identify and plan preventive maintenance, software/hardware upgrades, patch management, and firmware upgrades., • Working with both end users and all members of the IT staff., • Develops, monitors, and reports on information security performance metrics (such as threat level, vulnerability level, problem resolution time, etc.), • Identifies areas of non-compliance and makes recommendations for achieving compliance., • Keeps updated on IT security regulation changes and new developments in the IT security environment., • Occasional travel may be required., • Ensures there are no repeat IS security related findings from regulatory and 3rd party exams. QUALIFICATIONS EDUCATION/CERTIFICATION: Bachelor’s degree in Computer Science, Information Systems, or equivalent experience MCSA: Windows Server or MCSE: Server Infrastructure, or MCSE (or comparable) preferred Citrix CCA, CCAA, CCEE, or CCIA preferred PREFERRED EXPERIENCE: 7+ yrs. Enterprise Data Center and Server experience 7+ yrs. Enterprise Windows Administration 7+ yrs. Microsoft infrastructure technologies (DNS, DHCP, DFS) specifically relating to multiple data centers and fault tolerance. 7+ yrs. Backup and Recovery systems 7+ yrs. Enterprise network monitoring 5+ yrs. Microsoft Exchange or equivalent 5+ yrs. Citrix XenApp and/or XenDesktop or VMware Horizons 5+ yrs. SPAM filtering systems 4+ yrs. Data Center virtualization 3+ yrs. SQL Administration 2+ yrs. Load Balancers 2+ yrs. Managing Azure Active Directory 1+ yrs. SIEM, preferably Alert Logic or similar 1+ yrs. Nexpose, Rapid 7 Vulnerability scanners CISSP Certification IT Banking Linux support and administration General knowledge of compliance and regulations procedures Project management skills or PMI certification Vulnerability Management and Server Automation tools SKILLS/ABILITIES: PowerShell or VB proficiency. Must be a self-starter that can manage multiple projects / duties with minimal supervision. Be a hands-on with proactive attitude. Enjoy complex technical challenges. Must be willing to travel – at least 10%. Must be willing to work after-hours. Must display a positive team working attitude with associates in all departments. Meet compliance and security requirements 100% of the time. Maintain effective internal controls standards. Perform hardware installs as needed. Hours: 8:00 AM - 5:00 PM. 40 hours per week.

Job Description Title: IT Operations Analyst Job Type: Contract Location: Hybrid – Dallas, Texas or Daytona Beach, Florida Job Summary Wright Technical Services is proud to represent a Fortune 100 Insurance Company making strides in their industry. We are seeking an experienced IT Operations Analyst to join our enterprise technology team. This role is designed for professionals who thrive in dynamic environments and are passionate about maintaining operational stability, ensuring disaster recovery readiness, and optimizing IT tools and observability platforms. The ideal candidate will bring a proactive mindset, strong technical acumen, and a collaborative spirit to support business continuity across critical systems and services. Qualifications • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)., • 3+ years of experience in IT operations, disaster recovery, or systems administration/engineering., • Strong understanding of business continuity planning and execution., • Strong knowledge of Business Impact Analysis (BIA), Risk Assessments, and Disaster Recovery Planning (DRP)., • Familiarity with Azure services and cloud recovery strategies., • Proficiency in ServiceNow or similar ITSM platforms., • Excellent communication and cross-functional collaboration skills., • Preferred Skills:, • Experience with endpoint management tools (e.g., Intune, SCCM)., • Knowledge of backup, replication, and failover technologies., • Disaster Recovery & Business Continuity, • Develop, maintain, and test Disaster Recovery Plans (DRPs) and Application Recovery Plans (ARPs) for business-critical systems, services, infrastructure, and applications., • Conduct Business Impact Analyses (BIAs) to assess operational, financial, legal, and reputational risks., • Coordinate tabletop, isolation, and full failover exercises with cloud and infrastructure teams., • Document recovery procedures, RTO/RPO targets, and post-recovery actions in ServiceNow., • Stability & Proactivity, • Proactively seek opportunities for automation, issue prevention, and self-healing., • Analyze trends to create baselines and foster early detection of anomalies., • Collaborate with decentralized teams to enforce ITSM processes and improve service delivery., • Observability & Monitoring, • Leverage observability platforms and other endpoint management tools to track system health and performance., • Define and monitor SLIs/SLOs to ensure service reliability., • Provide insights from historical data to resolve recurring issues and improve operational efficiency., • Tool Administration & ITSM, • Administrate day-to-day activities and tasks in Remote Monitoring and Management tools, observability tools, and other endpoint management tools., • Leverage ITSM tools (e.g., ServiceNow) for incidents, problems, and change management workflows., • Maintain dashboards and reporting for SLA compliance, DR readiness, and system performance Eligibility: All applications current authorized to live and work in the United States on a Permanent basis are welcome to apply. Must be currently residing in the US. Sponsorship is not available for this position. Wright Technical Services and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.