MSP Program lead
5 days ago
Plano
• •Serve as day-to-day lead for the MSP program, partnering with MSP and internal client stakeholders., • •Stand up and run monthly operational reviews, quarterly supplier reviews, and executive steering routines., • •Monitor KPIs, SLAs, and adoption metrics, ensuring clear issue tracking and timely escalation., • •Establish and enforce a clear governance structure, including Executive Steering Committee, Operational Governance forums, and Supplier Performance Reviews., • •Define meeting cadences, agendas, and escalation pathways to ensure transparency, accountability, and timely issue resolution., • •Develop and maintain a stakeholder map across P&C, Procurement, Finance, IT, and Brands to ensure alignment and clarity of roles., • Program Tracking & Reporting, • •Build and maintain a comprehensive program dashboard with KPIs for onboarding, time-to-fill, supplier compliance, cycle time efficiency, and cost savings., • •Develop issue logs, SLA trackers, and risk registers to monitor program health., • •Partner with Finance and Procurement to publish consolidated monthly and quarterly reports on spend, adoption, and supplier performance. Program Roadmap Delivery • •Execute phased roadmap:, • • Aug–Sep 2025: Onboarding & assessment, stakeholder mapping, dashboards, • • Q4 2025: Stabilization, optimization, and supplier reviews, • • Early 2026: Transition to steady-state ownership with Client internal teams, • Operational Stabilization, • •Drive resolution of onboarding and access delays (contractors, suppliers, cost centers, provisioning)., • •Lead workflow optimization efforts, including proxy/delegate framework and reduction of manual reconciliations., • •Partner with Finance to enable accurate and visible reporting and prevent billing/reconciliation errors. Operational Excellence • •Implement proxy/delegate frameworks and improved workflow design to eliminate bottlenecks., • •Ensure data accuracy and integrity across Oracle, Beeline, and client reporting., • •Drive continuous improvement initiatives with MSP to optimize VMS functionality and supplier performance., • Supplier & Stakeholder Management (In partnership with client PMO Procurement Lead), • •Oversee supplier compliance, scorecards, and performance reviews., • •Partner with Procurement to consolidate and optimize supplier base., • •Ensure consistent engagement of Hiring Managers, Coaches, PCBPs, and Finance in processes., • Change Management & Communication (In partnership with client PMO P&C Lead), • •Oversee program communications, training updates, and stakeholder engagement routines., • •Reinforce unified communication channels and ensure client! teams and brands remain aligned. Qualifications & Experience • •Proven experience leading enterprise-wide workforce or vendor management programs (MSP/VMS experience preferred)., • •Deep knowledge of program governance, supplier management, and contingent workforce models., • •Strong ability to navigate ERP/VMS/HR systems (Oracle, Beeline, or similar)., • •Skilled at cross-functional stakeholder engagement (P&C/HR, Procurement, Finance, IT, Legal, Business Units)., • •Track record of driving operational stabilization in high-change, complex, matrixed environments., • •Excellent communication, change management, and leadership capabilities., • Success Measures, • •All client ARL contractors and suppliers onboarded and visible in Beeline by end of Jan 2026., • •Governance structure in place with functioning Steering Committee, Operational Reviews, and Supplier Reviews., • •Documented playbook for program governance, workflows, and stakeholder engagement delivered by end of assignment to enable seamless handover., • •Reduction in onboarding cycle times and manual reconciliations., • •Full visibility of spend through Beeline reporting., • •Client dashboard launched and actively used by client leadership, with clear visibility into contractor headcount, spend, supplier scorecards, and KPIs., • •Increased stakeholder adoption and confidence in Client., • •Transition to a steady-state governance and ownership model by Q1 2026.