Communication technician jobs in Albany, New York - Page 2Create job alerts

Job DescriptionBenefits/Perks • Competitive Hourly Pay, • Career Growth Opportunities, • Fun and Energetic Environment Responsibilities • Evaluate each clients nails and recommend nail care and treatment, • Clean and shape fingernails and toenails, • Remove previously applied polish and apply new polish, • Apply artificial and gel nails, • Apply nail art, • Maintain a clean workspace and properly sanitized equipment, • Provide hand and foot massagesQualifications, • Previous experience as a manicurist or nail technician, • Skilled in a range of nail techniques, including gel manicures, French manicures, and airbrushing, • Up-to-date on the latest trends in cosmetology and nail technology, • Strict adherence to sanitation and sterilization procedures, • Certification in cosmetology or nail art or a state nail technician license is preferred, • Excellent customer service and communication skills

Job Description Center-based BT/RBT Opportunities! Behavior Technician (BT) / Registered Behavior Technician (RBT) Behavior Therapist / ABA Therapist / ABA Paraprofessional Location: Latham, NY Center Total Compensation Range: $20.00 - $27.00 per hour Hours: 12:00pm-6:30pm At Ascend Autism, we're dedicated to making a positive, lasting impact on the lives of children and adolescents diagnosed with Autism Spectrum Disorder (ASD). Our compassionate, expert team provides personalized in-center therapy services, utilizing the scientifically backed principles of Applied Behavior Analysis (ABA). With a focus on both the success of each child and the well-being of their families, we aim to elevate outcomes of those we serve. We’re Looking for Passionate ABA Therapists to Join Our Team! Are you passionate about making a real difference in the lives of children with autism? Ascend Autism is seeking caring, dedicated ABA Behavior Technicians (also known as Behavior Therapists) to join our supportive team. In this rewarding role, you’ll have the opportunity to provide hands-on ABA therapy to children under the guidance of a Board Certified Behavior Analyst (BCBA). As a member of our team, you'll not only contribute to the progress and development of each child but also be a part of a warm, collaborative environment where your growth and success matter. If you're looking for a meaningful career where you can truly make a difference working with children, we'd love to hear from you! Job Responsibilities: • Provide 1:1 Applied Behavior Analysis (ABA) therapy in our center, • Implement individualized treatment plans developed by BCBAs, • Collect behavior and skill acquisition data during sessions to monitor progress, • Provide regular verbal and written progress updates, • Participate in team meetings and training workshops, • Experience working with children, comfortable with 2-7 y/o's, • Experience with developmental disabilities (preferred), • Authorized to work in the United States, • Fluent in English; additional opportunities for candidates with other language fluency, • College graduate or some college experience preferred, • If college graduate, preferred areas of study: Psychology, Early Childhood Development, Special Education, or related fields, • Current Registered Behavior Technician (RBT) Certification or willingness to obtain certification – see below for details!, • Valid driver’s license and access to reliable transportation What we offer: • Registered Behavior Technician (RBT) Certification, • Competitive pay ($20-27/hr), • Flexible schedule, • A rewarding experience helping children and families reach their full potential, • Professional development, leadership opportunities, and scholarship/education assistance opportunities, • Opportunity for supervision hours towards becoming a Board Certified Behavioral Analyst (BCBA) What is a Registered Behavior Technician (RBT)? Registered Behavior Technicians (RBTs) are therapists that work one-on-one with children diagnosed with autism and directly implement an ABA treatment plan designed and guided by BCBAs. RBTs help the children acquire new skills and work toward the goals of improving communication, social interactions, problem-solving and adaptive living skills. How do I become a Registered Behavior Technician (RBT)? Ascend provides on-the-job training to become certified as a Registered Behavior Technician! The 40-hour online course, RBT Competency Assessment, and RBT exam can all be completed in six weeks or less. Ascend will cover the costs of the course and provide a raise once you receive your new certification! Our most successful Behavior Therapists often are considering a career as, or work with: Childcare, Babysitter, Nanny, Counselor, After-School Counselor, Behavioral and Social Sciences, Behavioral Therapist, ABA Therapist, Applied Behavior Analysis, ABA Therapist, Assistant, Behavior Therapist, Behavior Technician, Behavioral Health, Behavior Interventionist, Behavior Modification, Caregiver for Kids, Children, Youth and Teens, Camp Counselor, Child Development, Coach, Developmental Interventionist, Disability Technician, Education/Educator, Healthcare, Hospice, Marriage Family Therapist, Preschool Teacher, Social Work, Student, Disabilities, Developmental Disabilities, Medical Assistant, Medical Staffing, Mental Health Specialist, MFT, Pediatrics, Psychology, RBT, Social Services, Social Learning, Social Work, Sociology, Special Education, Teacher’s Assistant, Teacher’s Aide, Therapy, Therapist, Tutor, Youth Program Coordinator. Apply today to hear more about this exciting opportunity! To learn more, please visit Ascend is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status. Powered by JazzHR y03lyN2dig

Job Description Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." What do our Pest Control Consultants do? The primary purpose of this role is to sell the company's industry leading pest management services and products to new and existing residential customers, while maintaining a customer-focused service to grow the business. You’ll be the face of our national brand to your local community, and your clients will count on you to protect their homes and their families. This includes assessing customers' needs by consulting with the customer and performing an analysis using expert knowledge of the company's products and services that result in the sales of the organization's pest control solutions. Responsibilities include but are not limited to the following: * Visually inspect homes for pests, pest harborage, pest entries, etc. Based on assessment findings, sell pest control solutions as well as preventative maintenance for residential customers * Collaborate with our Customer Service Center, Inside Sales department, and Technicians for increased opportunities * Partner with Branch Manager to identify revenue streams with our current base and service specialist engagement Develop proposals for customers to resolve existing pest issues while also proposing additional enhancements to pest household services * Complete Home diagram using Sales CRM and provided to ensure clear understanding of customer home and possible challenges * Follow up on past proposals to close sales opportunities * Provide expert knowledge to new service installations to ensure the job is completed satisfactorily * Complete daily activities and sales performance using the company sales CRM Essential Job Functions: We’re not going to sugarcoat it. The essential functions of this job have some physical demands (of course, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Here’s what we mean: * You’ve got to be able to move up to 10 lbs. regularly and 11–20 lbs. frequently, whether that’s lifting, carrying, pushing, pulling, or otherwise repositioning objects * You’ll move around a lot — regularly sitting, climbing, balancing, stooping, kneeling, crouching, and crawling. You’ll go up and down stairs, ladders, scaffolding, ramps, and poles. And you’ll need to keep your balance when walking, standing, or crouching on narrow, slippery, or moving surfaces. (You’ll definitely get your steps in.) * You must be comfortable dealing with different pests (spiders, flies, mosquitos, rodents, etc.), as well as being required to go into small spaces such as basements, crawl spaces, attics, etc. * You must be able to safely operate a motor vehicle and make sure it and all other equipment is kept clean * Sometimes you’ll need to wear personal protective equipment (PPE), like an OSHA-compliant respirator, and you’ll need to be okay with regularly working in confined spaces, narrow aisles, or passageways (you know, where critters live) What do you need? * High school diploma or equivalent * Strong social, customer service, and communication skills — in fact, we’d be really impressed if you came to this role with related experience and/or training in sales. * Prefer at least 1-2 years of pest technician or sales experience * Travel up to 100% of time within assigned territory(s) #RTX200 #ZipSales #LI-BR1 Base Pay RangeYearly: $35,360.00 - $45,968.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth * Multiple avenues to grow your career * Training and development programs available * Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness * Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 * Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement * 401(k) retirement plan with company-matching contributions Work-Life Balance * Vacation days & sick days * Company-paid holidays & floating holidays * A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply. Company DescriptionEhrlich has been providing expert pest control services to homeowners and businesses since 1928. We offer customized, effective and fast pest control solutions which include fumigation, bed bug control, and termite control - all provided by local offices throughout the east coast from Maine to Florida.Ehrlich has been providing expert pest control services to homeowners and businesses since 1928.\r\n\r\nWe offer customized, effective and fast pest control solutions which include fumigation, bed bug control, and termite control - all provided by local offices throughout the east coast from Maine to Florida.

Job DescriptionSenior eDiscovery TechnicianEmployment Type: Full Time, Mid-LevelDepartment: Legal CGS is seeking a Senior eDiscovery Technician to join our team supporting the legal organization within a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Log the production in the Agency's eDiscovery Tracking System.- Digest the cover letter (which may be several pages long) and provide a brief description of the production.- If the media received is encrypted and no password is provided, the contractor shall call the producing party to obtain the password.- Determine if the cover letter contains substantive information that would qualify it for loading into Relativity.- Virus scan the production off-network, using multiple virus protection software and other tools. - If issues are detected, the contractor shall follow protocol to either address the issue or reject the production.- Once the production is determined to be “clean” of viruses, the contractor shall copy the production to the Agency's network.- Follow specific protocol and procedures when handling various types of documents, such as whistleblower, RFPA (Request for Financial Privacy Act), documents received through MOUs (Memorandums of Understanding), International documents, BSA (Bank Secrecy Act) documents, audio files, transcripts, laptops or paper.- Analyze the productions to determine what type of processing is required of them, and which protocol to follow.- Analyze the data to ensure its completeness.- If the data is “load ready”, inspect it to ensure that all components are present. If incomplete, communicate the issue to the Litigation Support Specialist assigned to that matter.- Monitor for incoming productions arriving via email.- Monitor the Agency's FTP site for productions being delivered via FTP.- Scan and OCR small amounts of paper documents in preparation for loading into Relativity. - If a production contains multiple boxes of paper, the contractor shall coordinate having the documents scanned off-site. Qualifications:- Three years of eDiscovery technical experience in compiling, analyzing, and synthesizing information to support project task requirements.- Bachelor’s degree. Three years of additional, directly relevant work experience (over and above the minimum experience requirements for this position) may be substituted for the Bachelor’s degree.- Knowledge of information resources.- Excellent analytical capabilities.- Excellent written and oral communication skills.- Ability to consistently deliver the highest quality work under extreme pressure and tight deadlines.- Experience in managing multiple tasks such as those defined in the Duties & Responsibilities above must be demonstrated.- Must be a U.S. Citizen.- Must be able to obtain a Public Trust clearance. Ideally, you will also have:- Experience with Government software policies and procedures- Client-facing communication experience- Federal Agency issued security clearance Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDescription: Company Overview: Alpha Aesthetics Partners is partnering with the top med spas and aesthetics practices in the country. Alpha is advancing medical aesthetics through best-in-class training and support, driving expert knowledge sharing and commensurate growth through all of our partner practices. Alpha also provides top-notch support for administrative functions such as marketing, finance, and procurement, which allows providers to focus their time on more impactful patient care and growth strategies and reduces demands on office staff. Alpha is backed by Thurston Group, a private equity firm focused on investments in healthcare and business services companies with unparalleled success and numerous industry-leading exits. They are noted for their investment approach focused on growth and quality, underscored by the philosophy of partnering with the right people and advancing businesses the right way. The firm invests in a broad range of middle-market healthcare platforms. For more information, please visit . Position Summary: We are seeking a detail-oriented and dependable Surgical Technician to join our team. The Surgical Technician will play a vital role in supporting our surgical operations by ensuring the highest standards of care, organization, and efficiency. This position primarily supports plastic surgery procedures and requires a team-oriented individual who is motivated, reliable, and able to work effectively in a fast-paced surgical environment. Job Responsibilities: • Prepare the operating room and surgical instruments for each procedure, ensuring all necessary equipment and sterile supplies are available and functioning properly., • Scrub into surgical cases, primarily plastic surgery procedures, anticipating the needs of the surgeon and ensuring adherence to sterile technique at all times., • Clean, assemble, and sterilize instruments and equipment using approved methods and in compliance with infection control and safety protocols., • Maintain accurate records of sterilization and equipment maintenance to meet all compliance and regulatory standards., • Monitor supply levels, restock surgical suites, and communicate supply or equipment needs to management to ensure uninterrupted surgical operations., • Assist with the safe transport and positioning of patients for surgical procedures, adhering to patient safety and comfort protocols., • Collaborate with surgeons, nurses, and other team members to ensure smooth procedural flow and optimal patient outcomes., • Support administrative and clinical tasks as needed, such as maintaining procedure logs, inventory documentation, or assisting in preparation for upcoming cases., • Certified Surgical Technician (CST) preferred, or Current NYS Licensed Practical Nurse (LPN), or Completion of an appropriate training program for surgical technology in the United States Army, Navy, Air Force, Marine Corps, Coast Guard, or Public Health Service Commissioned Corps., • Strong understanding of sterile techniques, surgical instrumentation, and operating room procedures., • Dependable, punctual, and able to work collaboratively within a team environment., • Self-motivated and able to anticipate the needs of the surgical team to ensure efficient case progression., • Excellent communication skills and professional demeanor when interacting with staff and patients., • Demonstrates sound judgment, attention to detail, and commitment to safety and quality in all tasks.

Job Description We are seeking a highly motivated and energetic Community Manager to join our team in Glenmont. Glenmont Abbey Village is an upscale property for active adults providing residents with exceptional amenities and activities through our Life program. Our communities are centered around a lifestyle. We build our teams with talented, motivated people who love what they do and love creating an outstanding living environment for our residents. The Community Manager is responsible for the entire property and its physical assets, as well as the satisfaction, performance, and retention of staff and residents. The Community Manager must maximize the financial returns in accordance with the company's objectives and is responsible for hiring, training, and retaining staff and ensuring all site related duties are completed accurately and on a timely basis. Oversees the management of all site staff inclusive of facilities maintenance. Essential Duties / Responsibilities: • Responsible for the leading, directing, monitoring, assessing, recommending, inspecting, and evaluating all Marketing, Leasing, Maintenance, and Office initiatives and staff., • Provides clear written and oral direction to and supervises staff; conducts all personnel management functions. Typically oversees a team consisting of an Assistant Property Manager, Maintenance Director, and Maintenance Technician., • Ensures staff members fulfill the company’s standard operating procedures, policies, and successful job performance; coaches staff to make necessary improvements; holds staff accountable for poor performance., • Reviews all rental applications and lease forms for accuracy and compliance with resident policy., • Preparation of the property's annual budget - works directly with Regional Manager and Property Accountant., • Monitors budget performance and reports variances from budgets., • Responsible for the collection of residents' rent payments; expense management; monthly financial accounting; reporting; and explanation of variances., • Reports payroll information to the Corporate office / Human Resources on a timely basis., • Supervises inventory of all equipment and supplies and property's petty cash funds., • Works with Regional Manager to maximize NOI and ensures company's goals and objectives are aligned with property operations., • Creates and drives new revenue streams to achieve and exceed goals and objectives., • Ensures rent collection programs are administered consistently to ensure revenue is collected within standards., • Receives and resolves resident complaints with effective communication and diplomacy; maintains resident complaint log and seeks assistance from Regional Manager when needed., • Manages move-ins and move-outs as site activity requires and ensures proper communication with all site staff to ensure proactive and cohesive operations., • Evaluates and approves decisions for physical repair, replacement, and/or improvements consistent with capital improvement plan., • Selects and monitors third-party vendors; communicates and ensures work is performed as expected., • Conducts regular weekly individual meetings with department heads and maintains notes of discussion topics., • Hires and terminates employees in accordance with established guidelines. Required Skills and Abilities: • Strong organizational, management, and teamwork skills., • Professional presentation to be compatible with the established guidelines and as defined within the employee handbook - positive attitude, energetic, assertive, and ability to serve as a role model for subordinates., • Solid administrative skills - knowledge of Microsoft Office products, e.g. Excel, Outlook, Word, PowerPoint., • Ability to handle finances and work within a budget; attention to detail., • Demonstrates integrity on personal & professional level; works respectfully with people of diverse backgrounds., • Ability to solve problems involving residents, personnel, finances, equipment failure, emergency situations, etc., • Ability to actively assist with all departments' responsibilities; willingness to substitute for any position at the site. Required Education and Experience: • Bachelor's degree or related experience in Property Management., • Minimum three (3) years managerial experience supervising three (3) or more subordinates., • Physical on-site presence is required during all operational business hours, 8:30 a.m. until 5:30 p.m. Monday through Friday, and occasional Saturday coverage. Special events or unusual circumstances may require additional on-site presence outside of business hours including nights and weekends. This position cannot be performed remotely, • Salary commensurate with level of experience and job requirements, • Generous benefits package including medical, dental, and vision plans., • 401k plan with employer match .

Job Description The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and guidance for the NOC in proactive alarm management, network analysis, maintenance and health checks as well as being an escalation point for the customer and NOC peers. When the system malfunctions, the Senior NOC Technician troubleshoots the network across multiple vendor platforms, makes repairs or refers to the next level of technical hierarchy (Engineering) to restore services as quick as possible. There are three main roles in the Network Operation Center (NOC). Surveillance, Repair, and Communications/Documentation. This is to quickly recognize network anomalies, ensure maximum possible service availability and performance, and to communication and document the actions of the NOC. This position is responsible for providing technical guidance and training to the NOC Technician along with the FirstLight customer base. The individual will be responsible for working closely with all Network Operations teams ensuring customer satisfaction and ticket resolution. Perform the roles/responsibilities of the NOC Technician I and Senior NOC Technician positions as required. The position also includes some queue, workload, and team lead responsibilities. The Senior NOC Technician is expected to be a technical focal point within the team, validating escalations into 2nd & 3rd level Technical Support, and overseeing Core Network Events that impact multiple customers and systems. The schedule for this position is Tuesday-Saturday, 8am-5pm. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated network faults., • Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison., • Monitoring network performance, highlighting any deficiencies through the appropriate channels via network health checks and identification of activities that present risk to the live networks. Action and resolve using the correct processes and procedures., • Provide operational assistance to all areas of Network Operations, mentor, and train members of the NOC., • Manage Major Service outages. Lead conference bridge directing activities. Update notifications in a timely manner. Work with OSP, GIS, and field teams as required. Direct NOC team to update customers and internal mail groups., • New Hire Training, • Associate degree or Technical school is highly recommended with a strong knowledge of computer functionality., • Word, Microsoft Excel, Microsoft Outlook., • Excellent written and verbal communication skills are required., • Must be detail oriented and highly organized., • Strong detail-oriented and organized project management skills., • Ability to build and foster collaborative relationships., • Capable of working and learning independently with minimal supervision., • Strong problem-solving skills, and the ability to make decisions independently., • Good communication skills with ability to converse technical information to all audiences., • Cisco certifications, • Four to Six years Network Operations experience or equivalent, • Experience working on Core Transport, Data/IP networks completing 1st/2nd level diagnostics across multiple technologies and Vendors preferred., • Advanced 2nd line technical competency level that spans all deployed equipment technologies., • Willingness and ability to train NOC staff on technical, functional, and procedural items., • Experience with Network Edge, Transport and Access technologies such as DSL, GPON, SONET, and ROADM., • In depth knowledge of MEF and CE2.0 Ethernet products and standards, including y.1731 statistics collection, y.1564 testing., • Advanced knowledge of Ethernet and IP required. Successful candidate will have the skills necessary to troubleshoot layers 1-4 of the OSI Model., • In depth knowledge of connection-oriented Ethernet standards including MPLS-TP, G.8032, PBB-TE., • In depth knowledge of industry protocols including IP, MPLS, OSPF, ISIS, BGP, VRRP, VLANs, Spanning tree, and 802.1q., • Solid optical troubleshooting skills using OTDR, OSA, BERT and optical power meters. Expert knowledge of the operations and repair of telecommunications systems to include, but not limited to, the following hardware platforms: • CYAN(Ciena) Z33/77., • Telco Sys 71xx / EdgeGenie, • Ciena 6500/One Control, • Huawei SONET, • Adva, • Calix / CMS, • Cisco (CCNA / CCDA Level), • FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments., • FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job Description FirstLight Fiber is seeking a technically savvy telecom professional to join our growing Network Operations Center (NOC), working with the most advanced technology in the industry. The NOC Technician position provides technical support to Enterprise, Carrier, Carrier-Mobility, Wholesale and Residential customers. This position works cross-functionally with customers, internal resources, equipment vendors, carriers, and field operations to resolve issues in production network and telecommunications systems. Participates under general supervision, possesses, and demonstrates basic knowledge and familiarity with assigned job functions and responsibilities, may require training and detailed instructions for assigned tasks as necessary. This position is B shift, Sunday-Wednesday. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Operate and support in a 24x7 Network Operations Center; this includes shift work and off-peak coverage., • Investigate, document, and diagnose trouble calls to resolve service affecting issues across multiple service platforms including but not limited to DSL, T1, Carrier Ethernet and Internet services., • Participate in a technical call queue. Responsible for documenting information on all incoming calls in a ticketing system to track issue counts and response and resolution time., • Responsible for taking calls from external departments and collaborate in troubleshooting where that be with Field Services or back-office Engineering., • Trouble ticket handling (create, resolve, escalate and directing through to resolution)., • Responsible for triage troubleshooting & circuit isolation with reported service affected issues., • Troubleshooting Firstlight provided onsite CPE to confirm power, link, port shaping, configuration, events logs, etc., • Responsible for test calls within triage troubleshooting to isolate reported issue to single user issue or call path or widespread issue affecting larger scope of service., • Triage troubleshooting from the COLO to the customer handoff device/ DMARC over all Firstlight provided services (copper, Fiber, Type II, NNI services), • Assigned follow up with tickets after active investigation completed & ticket status is monitoring or needing follow up after repair restoral completed., • Assigned follow up with Type II, underlying carrier & tickets dispatched to Field services for follow up thru the life of the ticket., • Basic CPE configuration & replacement (Hpbx phones, managed routers for Hpbx services), • Develop extensive knowledge of the Company’s products and services to better assist customers., • Oversee and participate in network maintenance with support teams; ensure customers are informed of maintenance activities and confirm service restoration after completion of maintenance., • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company. QUALIFICATIONS, KNOWLEDGE, and SKILLS: • Excellent written and verbal communication skills are required. Detail oriented, highly organized., • Strong solution-finding skills, • Regular, consistent, and punctual attendance. Must be able to work nights and weekends as necessary., • Be able to follow instructions, take notes and perform tasks consistently., • Basic knowledge of Ethernet and IP required. Successful candidate will have a fundamental understanding of layers 1-4 of the OSI Model., • Familiarity with Network Edge, Transport and Access technologies (SONET, DSL, GPON, Active Ethernet)., • Familiarity with one of the following vendors platforms is a plus: o Adtran, Ciena (One Control), Cyan (Planet Operate), Cisco, Calix, Telco Systems (EdgeGenie), Tellabs, Adva, Meta EDUCATION and/or EXPERIENCE: • Bachelor’s Degree in a technical field with 2-3 years relevant telecommunications experience or associate degree in a technical field with network related coursework., • 1-5 years of relevant telecommunications/technical customer engagement experience CERTIFICATES, LICENSES, REGISTRATIONS: • Associate level technical certifications are a plus., • CCNA or similar level industry certification preferred but not required. About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.. FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job DescriptionSalary: $75-100K cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. We are seeking a skilled and motivated IT Services & AV Support Technician to join our team. This position is responsible for delivering outstanding technical support to our customers across IT infrastructure, end-user services, and AV systems. The ideal candidate will have a strong background in help desk operations, managed services, and audiovisual support in both remote and onsite environments. Key Responsibilities can include: Set & Installation Install AV equipment like projectors, screens, speakers, microphones, and video conferencing systems. Mount TVs, displays, and wall panels. Set up cabling (HDMI, VGA, XLR, Ethernet, etc.) for AV systems. Configure control systems Testing & Troubleshooting Test AV systems to ensure functionality before events or meetings. Diagnose and resolve issues with video, sound, or connectivity. Perform routine maintenance checks on equipment. Replace or repair damaged components (cables, connectors, speakers, etc.). Live Event and Meeting Support Operate sound boards, mixers, and lighting consoles during live events. Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex. Provide on-the-spot technical support for presenters and participants. Record or stream events, webinars, and meetings. Configuration & Integration Operate sound boards, mixers, and lighting consoles during live events. Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex. Provide on-the-spot technical support for presenters and participants. Record or stream events, webinars, and meetings. Training & User Support Train users on operating AV systems and conference room equipment Create simple user guides or cheat sheets for non-technical staff Offer basic troubleshooting support over phone, email, or chat Required Skills & Qualifications: • Proven expertise in help desk operations, end-user support, wireless networking, and managed IT services., • Hands-on experience with installing and supporting AV systems and infrastructure hardware., • Strong understanding of Microsoft Operating Systems and basic networking protocols., • Excellent troubleshooting, documentation, and communication skills., • Ability to work independently and as part of a team in fast-paced environments., • Willingness to provide after-hours support and participate in on-call rotations.