AVP of IT Infrastructure
hace 13 días
Albany
Job DescriptionDescription: The AVP of IT Infrastructure is responsible for the design, performance, security, and resilience of the credit union's network, server, storage, and cloud/hosted environments. Reporting to the Chief Technology Officer (CTO), this role ensures the technology foundation is scalable, secure, and highly available to support member-facing and internal systems. The AVP leads a team responsible for infrastructure engineering, systems administration, and end-user support, driving reliability and operational excellence across the technology environment. Duties & Responsibilities Leadership & Team Management • Provide leadership, coaching, and professional development for the IT Infrastructure team, fostering a culture of accountability, collaboration, and member-focused service., • Set clear performance goals, conduct regular reviews, and manage staffing, scheduling, and workload distribution across the team., • Partner with the CTO to translate technology strategy into infrastructure roadmaps and operational execution. Infrastructure Architecture & Engineering • Lead the design, roadmap, and lifecycle management of network, compute, storage, virtualization, and hybrid/cloud environments., • Establish infrastructure standards, configuration baselines, and engineering best practices., • Maintain architectural documentation, runbooks, and standard operating procedures., • Evaluate and recommend emerging infrastructure technologies that improve reliability, efficiency, and scalability. Capacity, Performance & Reliability • Oversee capacity planning, performance tuning, and proactive maintenance to ensure high availability and minimize downtime., • Implement monitoring and alerting to track infrastructure uptime, performance, and scalability metrics., • Drive continuous improvement in infrastructure resilience and operational efficiency. Infrastructure Security & Compliance • Design and maintain secure infrastructure, including network segmentation, firewall architecture, identity/access infrastructure, and system hardening standards., • Ensure infrastructure adheres to regulatory requirements (NCUA, GLBA, and applicable examiner expectations) and internal security policies., • Support audit, examination, and vendor due-diligence activities related to infrastructure., • Partner with information security stakeholders on vulnerability management, access controls, and incident response. End-User Support & Service Delivery • Oversee the Helpdesk function to deliver timely, high-quality support to internal staff across all branches and departments., • Establish and monitor service-level agreements (SLAs), ticket metrics, and customer satisfaction targets., • Drive continuous improvement in support processes, self-service tools, and first-contact resolution rates. Business Continuity & Disaster Recovery • Design, maintain, and test disaster recovery and business continuity plans at the infrastructure level, including redundancy and high-availability architecture., • Coordinate operational readiness for outages, incidents, and recovery scenarios. Vendor & Asset Management • Manage relationships with infrastructure, hosted-environment, and support vendors, including contracts, performance, and renewals., • Oversee IT asset lifecycle management, including procurement, inventory, and decommissioning of hardware and software. Budget & Planning • Assist in developing and managing the IT Infrastructure budget, including forecasting and cost-control measures., • Recommend technology investments that improve reliability, efficiency, and scalability.Requirements:, • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)., • 7+ years of progressive IT infrastructure experience, including 3+ years in a leadership/management role., • Experience in financial services, banking, or a credit union environment strongly preferred. Technical Knowledge • Deep hands-on expertise in enterprise networking, virtualization (VMware/Hyper-V), storage/SAN, Active Directory, and cloud/hosted platforms., • Strong understanding of infrastructure security architecture and high-availability design., • Familiarity with IT service management (ITSM) frameworks and helpdesk best practices., • Understanding of cybersecurity principles and regulatory compliance in a financial institution. Leadership & Soft Skills • Proven ability to lead, mentor, and develop high-performing technical teams., • Strong communication skills with the ability to translate technical concepts for non-technical stakeholders., • Excellent problem-solving, organizational, and decision-making abilities., • Customer-service orientation with a commitment to operational excellence. Preferred Certifications (a plus) • Cisco (CCNP), VMware (VCP), Microsoft Azure/Server, CISSP, or ITIL. Work Location: Fully On-Site Work Schedule: Monday - Friday 8:15am - 5:00pm