Senior Director / VP of Operations
30 days ago
New York
About Extension Health Extension Health is a full-stack platform for proactive, personalized healthcare—combining cutting-edge diagnostics, longevity therapeutics, and concierge-level experience to optimize human performance and extend healthspan. We provide unmatched access to advanced longevity medicine, bespoke care pathways, and white-glove service under the leadership of Regenerative Medicine Expert- Dr. Jonathann Kuo and his team of expert doctors. As an early innovator in the rapidly expanding concierge longevity care market, Extension Health has achieved 95% growth through word-of-mouth. In addition to cutting edge diagnostic, therapeutics and the safest and most trusted Peptide therapies, we are also now introducing a tiered membership model aiming to establish a new benchmark for health optimization. The Extension Health office location is currently in the West Village in New York, with a number of other locations planned to open in New York, Philadelphia and Miami in the coming year. Role Summary We’re seeking a strategic and execution-oriented VP of Operations to oversee the daily operations of our clinic, concierge medical services and membership program. This leader will be responsible for building and managing a best-in-class patient experience while ensuring operational excellence across clinical and non-clinical teams. The ideal candidate is a proven operator with experience managing teams of up to 20 people in operationally intensive environments, particularly in healthcare, luxury hospitality, or high-touch wellness services. Key Responsibilities • Lead and manage all day-to-day operations across the clinic, membership and concierge services, • Oversee cross-functional teams, including a Senior Operations Manager, patient services, clinical operations, support staff, membership relations and client success, • Partner with clinical leadership to streamline care delivery and elevate the patient experience, • Manage supplier relationships to ensure efficient supply of the most trusted therapeutic products, • Design and implement scalable systems, SOPs, and processes to improve efficiency and quality of delivery of all concierge and membership services, • Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy., • Track KPIs across patient satisfaction, team performance, and operational benchmarks, • Own scheduling, service coordination, and white-glove logistics for high-net-worth clientele, • Collaborate with the sales and marketing division to generate location-specific business growth., • Lead hiring, training, and performance management for non-clinical teams, • Develop and manage operational budgets and vendor relationships, • Serve as the key operational liaison between the executive team, clinical providers, and front-of-house staff, • Assist with location expansion strategy and execution What to Expect / What You’ll Do • Lead and manage the daily operations of the healthcare facility, • Oversee and manage operations and membership and concierge services staff, • Ensure that all patient care and services meet or exceed regulatory and industry standards, • Manage budgets to ensure the financial sustainability of the facility, • Collaborate with other leaders in the company to develop and execute strategic plans, • Build and maintain strong relationships with patients, healthcare providers, and community stakeholders, • Ensure that the facility maintains a safe and secure environment for all patients and staff Qualifications / Skills • 8+ years of operational leadership experience, ideally in concierge healthcare, boutique medicine, or luxury hospitality, • Experience overseeing teams of 10–20+ across multiple functions, • Strong background in building operational infrastructure and scaling service businesses, • Demonstrated ability to lead and manage a team of professionals in a healthcare or adjacent environment., • Deep understanding of high-end service standards for HNW clients, • Outstanding customer service skills, • Healthcare or wellness industry experience strongly preferred, • Highly organized, systems-minded, and solution-oriented, • Strong leadership, communication, and cross-functional collaboration skills Compensation & Benefits • Base Salary: $150-$200k per year (depending on experience level), • Performance Bonus: Up to 10%, • Health, dental, and vision benefits, • Membership perks and longevity testing/treatments, • PTO, sick days, and observed holidays, • Opportunity to grow with a category-defining brand in the health span space Position Summary • Position Type: Full-time, • Reports to: Dr. Jonathann Kuo, CEO, (Interim Supervisor; may be updated), • Work Location: Hybrid (Remote + In-Person). In-person presence (minimum 3 days per week) to support client-facing duties and team integration
