84 Best concierge Jobs in Portland, Oregon (March 2026)

Resident Relations Manager - Avamere Stafford

8 days ago

Lake Oswego

Job Description Resident Relations Manager Type: Full-time Shift: Day shift Location: Avamere at The Stafford - 1200 Overlook Drive, Lake Oswego, OR 97034 Apply now at: Arete.Jobs A Resident Relations Manager in an assisted/independent living community serves as the primary liaison between residents, their families, and management to ensure high satisfaction, safety, and a positive living experience. They resolve conflicts, manage concierge services, facilitate move-ins/outs, and drive retention by providing exceptional, personalized customer service. Responsibilities: • Act as the main point of contact for resident inquiries, complaints, and concerns, ensuring timely resolution., • Coordinate the entire admission and discharge process, including apartment readiness and welcoming new residents., • Deliver high-level service to promote a positive community experience and high retention rates., • Organize social functions, community events, and maintain clear communication channels (newsletters, meetings) with residents and families., • Proactively address and mediate conflicts between residents or between residents and staff to maintain a harmonious environment., • Ensure compliance with community rules and regulations while maintaining a safe, clean, and welcoming environment., • Collaborate with maintenance, dining, and clinical staff to ensure services meet expectations., • Perform all other duties as assigned., • Assist with in-house resident transfers by supporting communication between residents, families, and internal teams, and participating in transition discussions when appropriate., • Maintain regular supportive contact with residents who are ill or hospitalized through visits, calls, or cards, or by assisting with coordination of outreach when needed., • Supporting residents returning to the community following medical absences by assisting with communication between the residents, family, and appropriate internal team members, and helping provide information related to services and move-in procedures (primarily for Independent Living residents)., • Provide support to the Sales/Marketing team as needed, including assisting with tours or move-in documentation during peak times or staff absences., • Prefer bachelor’s degree in hospitality, social work, or business preferred, or equivalent knowledge of state regulations for assisted living communities experience., • Previous experience in hospitality, property management, or senior living., • Excellent verbal and written communication skills to interact with seniors, families, and staff., • High level of empathy and understanding for the needs of older adults., • Strong critical thinking and conflict resolution skills., • Proficient in managing multiple tasks, schedules, and resident records., • Maintain confidentiality of all resident care information in accordance with HIPAA guidelines., • Create and uphold an atmosphere of warmth, patience, enthusiasm, and a calm and cheerful environment., • Must maintain and have an active CPR/BLS during employment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Sitting/standing for extended periods of time., • Lifting and transporting moderately heavy objects, such as computers, furniture, maintenance supplies and peripherals., • Physically able to participate in sessions, presentations, and meetings., • Some travel may be required for the purpose of meeting with vendors, suppliers, service providers, or offsite contractors., • Involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances., • Subject to hostile and emotionally upset residents, family members, personnel, and visitors., • Subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants., • Subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses. We believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind—so you can focus on making a difference every day. • Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible. - Benefits eligible at 30+ hours/week., • 401(k) Retirement Plan with discretionary employer match, • Paid Time Off (PTO) and Premium Pay for Holidays worked, conditions apply, • Employee Assistance Program (EAP) Canopy: Free, confidential support for mental health, stress, family needs & work/life balance, • Health Savings Account (HSA), Flexible Spending Accounts (FSA) options and CERA (Commuter Expense Reimbursement Account) The company reserves the right to revise the duties set forth in this job description at its discretion. Arete Living is an Equal Opportunity Employer and participates in E-Verify #GRR1

Concierge jobs in Portland, OregonCreate job alerts

Popular jobs searches in Portland, Oregon

Popular concierge jobs locations