Account Manager - B2B Building Services
8 days ago
Toms River
Job Description Customer Service Representative / Account Support (B2B Building Services) Location: Toms River, NJ Employment Type: Full-Time Pay Range: $21-$24 / hr We are a professional business-to-business building services seeking a dependable and detail-oriented Customer Service Representative / Account Support Specialist to support our commercial clients and internal service team. This role focuses on client communication, service coordination, and account support, ensuring our business customers receive prompt, accurate, and professional service at all times. Key Responsibilities * Act as the main customer service contact for commercial clients * Answer inbound calls and emails regarding service requests, scheduling, and general questions * Schedule and coordinate routine and emergency services * Maintain accurate client records, service notes, and account information * Address and resolve customer concerns in a professional and timely manner * Communicate service details and updates between customers and field technicians * Assist clients with billing inquiries and service confirmations * Ensure service issues are documented and followed through to resolution * Provide consistent, courteous, and solution-focused customer support Qualifications * Prior experience in customer service or account support preferred * Experience in a service-based or B2B environment is a plus * Strong phone etiquette and written communication skills * Highly organized with strong attention to detail * Comfortable using scheduling systems, CRM software, and basic office tools * Ability to multitask and stay calm in a fast-paced service environment * Professional and dependable with a customer-first mindset What We Offer * Competitive pay and stable, full-time employment * Training in services, systems, and procedures * Supportive and team-oriented work environment * Long-term growth opportunities within the company * Work in an essential, year-round industry Company DescriptionLeading, innovative and customer service-oriented staffing firm.Leading, innovative and customer service-oriented staffing firm.