Customer Service jobs in Albany, New York - Page 5Create job alerts

Collaborate with Service Delivery and Project Management to ensure a seamless client experience. Own and deliver revenue forecasts and growth targets for account management. We're seeking a strategic and driven Director of Account Management to lead the charge in expanding wallet share, strengthenin

Thorough knowledge of insurance brokerage and client needs. Company-paid health insurance. Insurance Office of America is an equal opportunity employer.

Loan and Share Mediator I Albany, NY Fusco Personnel has been retained to recruit for a Loan and Share Mediator I on behalf of our established and respected client in the financial services industry. If you have a strong understanding of collections, consumer lending, and regulatory compliance, we e

Responsibilities Client Experience: * Greets clients and visitors into the clinic by standing and extending a warm welcome * Answers the phone, and can accurately manage multiple client priorities (troubleshooting calls, schedules, and clinic operational activities) * Provide world class customer

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet

Title: Account Manager - Commercial Lines. Required active Property & Casualty licensing; professional designation (CIC or equivalent) preferred.

Title: Account Manager - Commercial Lines. General, Construction, Contractors.

Responsibilities The Supervisor, Customer Service Management leads program staff performing actions including: customer service, and other patient services. Job Summary The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment act

Job Description Are you looking for a rewarding career with a local small business that has nationwide brand recognition? Grow your new career with one of the fastest growing insurance companies in the country! Our office works year round to grow and retain clients who entrust their home, auto and other insurance to us. If you think this is the right career opportunity for you, feel free to apply and take the first steps to a rewarding career at the Local GEICO Office. What you would do in this role: • Learn the basics of insurance and how to sell and service insurance, • Quoting prices and financial options, • Make sales (licensed agents) of auto insurance and other personal lines of insurance products while providing extraordinary customer service, • Educate clients on auto, home and renter's insurance including comparisons, • Service existing accounts and ensure customers make buying decisions armed with the right amount of information, • Identify cross-selling opportunities during retention calls, • Outbound calls to potential clients that have done quotes online A successful candidate brings: • Associate's, Bachelors Degree or 2+ years of equivalent work experience, • Competitive spirit and willingness to learn, • Up to 75% of your day may be on the phone, a high-energy personality and a love of working with people is a must, • A knack for remembering data and details, • A talent for dealing with difficult customers, • Strong computer skills to learn and work within multiple quoting systems (must be able to type at least 40 wpm), • Punctual with the ability to stay and work a quote to its completion, • Lift up to 50lbs for shipments, • Willing to work 40 hours a week, • Comfortable working in a fast paced, multitasking environmentCompany DescriptionThe GEICO Local Office of Albany is a privately owned brokerage selling a wide range of companies under the GEICO umbrella, enjoy working in a small office with the benefits of representing one the largest insurance companies in the country.The GEICO Local Office of Albany is a privately owned brokerage selling a wide range of companies under the GEICO umbrella, enjoy working in a small office with the benefits of representing one the largest insurance companies in the country.

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Develop and maintain customer relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to customers., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations.

Job DescriptionDescription: POSITION OVERVIEW • The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number., • The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard., • The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities., • The Candidate shall track inquires, questions and answers and provide resolution., • The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations., • The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities., • The Candidate shall maintain and update Various On-Call Schedules., • The Candidate shall operate monitor and responds to fire and smoke alarms., • The Candidate shall provide directory information for both internal and external caller through computer system, • The Candidate should have ability to handle busy switchboard and emergency situations., • The Candidate should provide best customer service at all times while using good discretion and judgment., • The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department. Requirements: CITIZENSHIP REQUIREMENT: US Citizenship EDUCATION AND QUALIFICATIONS: • The Candidate should posses Associate Degree or equivalent MINIMUM REQUIRED SKILLS/EXPERIENCE: • The Candidate must have 1 -2 years of experience as Telephone Operator, • The Candidate must be able to assume the responsibility for placing a variety of special long distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization., • The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.

Job Description 12:30pm-9pm shift needed! Weekly pay. This is an exciting Call Center position in a local office. The Call Center Representative is responsible for managing a high volume of inbound and outbound calls, fielding customer questions, scheduling and coordinating appointments for our sales estimators at our different locations. Data entry skills needed to set customer appointments. Good working knowledge of Microsoft Excel. Minimum educational level - High School or equivalent. Pleasant phone manner/voice. Ability to multi-task. Full time. Principals only. No Recruiters. Do NOT contact us with unsolicited services or offers. EEOE Company DescriptionPrincipals only. No Recruiters. Do NOT contact us with unsolicited services or offers. EEOEPrincipals only. No Recruiters. Do NOT contact us with unsolicited services or offers. EEOE

Job DescriptionDescription: Why Join Marshall+Sterling? As a 100% employee-owned company with roots dating back to 1864, Marshall+Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most — so they can move forward with confidence. Our vision of creating a future that’s safer and more secure drives everything we do. Innovation is not optional here — it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together — across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success. At Marshall+Sterling, you’re not just joining a company — you’re joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all. This role is based in our Latham Office. We’re looking for a people-focused Account Manager who can combine relationship-building with strong commercial insurance expertise to help create a future that’s safer and more secure for our clients. In this role, you’ll manage your own book of business, collaborate with our producers and executives, and deliver the kind of client experience that builds trust and long-term partnerships. If you’re passionate about helping businesses protect what matters, guiding clients through every stage of their risk management journey, and mentoring others to grow alongside you—you’ll thrive here. • Manage your own book of business- serving as the main point of contact to ensure smooth account management and exceptional client service., • Partner with Sales Executives and Producers to design risk management strategies, prepare renewals, and strengthen client relationships., • Lead client meetings including policy reviews, renewal discussions, and coverage planning—both in person and online., • Build strong carrier relationships to secure competitive coverage options and resolve client service needs., • Review and prepare applications, policies, endorsements, audits, and proposals for accuracy using Microsoft Office and agency systems., • Stay up-to-date on industry trends, regulations, carrier guidelines, and coverage changes to provide clients with informed recommendations., • Mentor Assistant Account Managers, offering guidance and support to help them succeed.Requirements:, • A four-year college degree in business or related field, • Experience with basic office automation software, such as Microsoft Word, Excel and Outlook., • Must have own transportation or access to reliable transportation and maintain a valid driver's license throughout employment. The salary range for this position is $60,000 to $100,000, negotiable and based on commission. The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Job Description Overit is seeking a sharp, strategic, and curious Account Strategist to join our full-service digital agency. This hybrid role offers the opportunity to work closely with talented creatives, media pros, and developers while guiding modern marketing strategies that drive measurable results. You’ll act as both a relationship builder and marketing strategist leading client initiatives across digital, media, creative, and content. This position is based in Albany, NY, with a required hybrid schedule of at least three in-office days per week to foster collaboration and creativity. Core Responsibilities • Serve as the primary point of contact and marketing advisor for assigned clients, cultivating trust and delivering strategic value., • Partner with senior strategists and creative leads to build and present integrated marketing plans across digital, media, content, and creative., • Define success metrics and apply a CMO-like mindset to evaluating and optimizing campaign performance., • Proactively identify and solve business and marketing challenges using insights, tools, and strong cross-functional collaboration., • Guide campaign execution from onboarding through launch and optimization, ensuring strategic alignment, timeline adherence, and budget integrity., • Translate business goals into briefs, scopes, content calendars, messaging maps, media plans, and other deliverables., • Champion the customer journey—helping map touchpoints, personalize content, and improve experiences across channels., • Collaborate closely with creative, digital, media, and production teams to deliver smart, high-impact work., • Use modern tools, including AI platforms, analytics dashboards, and automation tools, to enhance research, speed up processes, and inform recommendations., • Track industry trends, client verticals, and the evolving marketing and technology landscape to fuel smarter strategies., • Identify opportunities to grow accounts and lead smaller pitches or proposals in partnership with leadership. General Responsibilities • Commit to making Overit the best company it can be by contributing innovative ideas and solutions., • Cultivate and maintain strong client relationships, ensuring satisfaction and long-term partnerships., • Act promptly to address and resolve client concerns and needs., • Represent Overit positively at industry events and foster strong, effective communication with clients and vendors., • Promote collaboration across the organization, embracing teamwork and mutual support to deliver the best outcomes., • Uphold a professional and positive work environment that boosts team morale. We believe in: Overit is a full-service marketing agency known for revitalizing recognizable brands and energizing household names. With over 40 highly skilled creative and data-focused marketers, Overit pushes boundaries with new ideas, technologies, and audience connections. Named a Best Place to Work and praised for our creativity, we’re the go-to agency when businesses are ready to elevate their strategies. We’re looking for a standout individual who is: • A Rock star: Confident in showcasing skills and embracing inspiration to solve challenges creatively with natural leadership and desire to own results., • Adventurous: Eager to exceed expectations and willing to learn and adapt to new techniques and platforms. Naturally curious with a need to know why., • A team player: Thrives in a collaborative environment, working effectively with diverse team members and the ability to influence others., • Organized and detail-oriented: Capable of juggling multiple priorities and maintaining quality., • Respectful and professional: Values teammates, community, and clients, recognizing the trust they place in us. Schedule: Monday to Friday, with a minimum of three days in-office, at Overit, and two days with a WFH option. Requirements • 3+ years in a client-facing account or strategy role in an agency or marketing environment., • 2+ years leading and executing marketing plans across creative, media, and digital., • Bachelor’s degree in Marketing, Communications, or a related field preferred., • Strong written and verbal communication skills., • Experience with or enthusiasm for using AI tools (e.g., ChatGPT, Jasper), analytics platforms, CRMs, and modern ad tools (e.g., GA4, Meta Ads Manager). Benefits • 401(k) matching, • Health insurance, • Dental insurance, • Life insurance, • Vision insurance, • Paid time off, • Parental leave, • Professional development assistance