Customer Service Representative
hace 11 días
Shirley
Job Description NAASCO is looking for a Customer Service Representative to train under our Director of Sales for a future leadership position. Looking for a change? Are you approachable, kind, helpful, and loyal, and do you have strong customer service and leadership skills? If so, join the NAASCO team, providing essential mission-critical services to the aviation industry for over 35 years. As a manufacturer and FAA Part 145 Repair Station, NAASCO’s products and services have been utilized across all aviation sectors: Helicopter, Turboprop, Light Jet, Heavy Jet, and Military. Our growing list of clients includes some of the most recognized aviation companies globally. In addition to a strong hourly wage, the right person will receive a robust benefits package and participate in our Team Incentive Plan. Customer Service Representative Career Description We seek a results-driven Customer Service Representative to actively engage customers and prospects to meet established customer service and sales goals. Duties include managing customer service inquiries, quoting clients via email/phone, and other front office support activities. To succeed in this role, you must understand the customer service/sales process and dynamics and have superb interpersonal skills. Experience in a customer service/sales role with documented exceptional performance is required. Responsibilities Provide exceptional customer service, manage inbound phone calls, quote clients, and promote products/services to existing and prospective customers. Establish, develop, and maintain positive business and customer relationships • Reach out to existing clients to ensure product and customer service satisfaction, • Expedite the resolution of customer problems and complaints to maximize satisfaction, • Achieve agreed upon customer service/sales targets and outcomes, • Coordinate sales efforts with team members and other departments, • Analyze the territory/market’s potential, track sales, and status reports, • Supply management reports on customer needs, problems, interests, competitive activities, and potential for new products and services., • Keep abreast of best practices and promotional trends, • Continuously improve through feedback, • Proven work experience as a Sales Representative, • Excellent knowledge of Microsoft applications, including Word, Excel, and Outlook., • Familiarity with BRM and CRM practices along with the ability to build productive business professional relationships, • Highly motivated, and the target is driven with a proven track record in sales, • Excellent selling, communication, and negotiation skills, • Prioritizing, time management, and organizational skills, • Ability to create and deliver presentations tailored to the audience's needs, • Relationship management skills and openness to feedbackCompany DescriptionFor the last 35 years, the NAASCO team has driven enhanced reliability for the aviation sector through our designed engineered solutions. For our growing strategic customer and partners, our team provides a comprehensive outright purchase and exchange program, accessor component overhaul and repair, and manufacturing and engineering.For the last 35 years, the NAASCO team has driven enhanced reliability for the aviation sector through our designed engineered solutions. For our growing strategic customer and partners, our team provides a comprehensive outright purchase and exchange program, accessor component overhaul and repair, and manufacturing and engineering.