Director of patient experience jobs in Rockville Centre, New York - Page 2Create job alerts

Job DescriptionDescription: Mental Health Association of Nassau County (MHANC) is a not-for-profit membership organization dedicated to improving mental health in our community through advocacy, education, program development, and the delivery of direct services. Our organization is looking for a motivated individual with a calling to help adults with mental illness by becoming a Community Health Worker. MHANC seeks an energetic, passionate, and socially conscious individual to support our mission by supporting the overall MHANC’s expanded resource and service navigation responsibilities as the lead of the Social Care Network under the 1115 Medicaid Waiver. Reporting to the Director of Care Coordination, the Community Health Worker position is a non-clinical role that will conduct health-related social needs screening, referral to appropriate services, and follow up with clients. Community Health Worker may directly help Medicaid members improve their health outcomes through resource linkages and follow- up. The Community Health Worker will document in any of the documentation systems as required. Essential Duties & Responsibilities: • Conduct screening and interviews with Medicaid members, • Identification and verification of eligibility by utilization of appropriate screenings for clients, • Verification of demographic information in the documentation platform and other program documentation system, • Confirmation of a client’s desire to receive social care services, • Consent documentation, • Outreach client by virtual, telephonic means or in-person in care setting to perform screenings, establish resource needs, connect to those resources, and follow up to determine if need is met, • Utilize Unite Us to complete referrals and assist navigating to the appropriate health and social care services – either existing federal, state, or local social care infrastructures or social care services covered by the waiver, • Develop care plan for clients based eligibility of services and identification of needs, • Adhere to standards for completion of appropriate screenings with initial assessment screening and follow up screenings or surveys within set timeframes, • Monitor status and progress of referrals of clients to ensure service is provided, • Receive and process referrals from various sources related to health-related social needs (on platform and off-platform referrals), • Efficiently and effectively review all referral resources such as calls/emails/lists identified for assistance in a set timeframe, • Identify barriers to referred services, intervene as necessary on behalf of the members, • Provide support on challenging referrals, • Provide information of access and coordination of resources, • Provide culturally appropriate social care education and information, • Meet monthly productivity and role expectations Education & Experience • High school diploma or GED required, • 2-3 years of relevant work experience, • Experience in the community health care setting. Experience as a health coach and/or community health care worker and/or patient navigator., • Valid Drivers License preferred and reliable transportation, • Computer skills required including various office software and the internet; experience with MS Office software preferred, • Knowledge of state and federal benefits system, • Demonstrated ability to communicate effectively verbally and in writing with people of different cultural and socioeconomic background, • Ability to complete required trainings and additional certifications or trainings as assigned, • Organizational and time management skills, • Ability to prioritize and demonstrate flexibility in day-to-day functions, • Ability to work in a high demand role due to multiple calls daily. Sensitivity to diversity of cultures, language barriers, health literacy, and educational levels, • Ability to respond to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives MHANC offers an extensive benefits package to full-time employees, which includes: • Medical, • Dental, • Vision, • Health Savings Account, • Flexible Spending Account, • 403(b) Retirement Plan, • Life Insurance, • Paid Time Off, • Paid Sick & Safe Leave, • Long Term Disability, • Short Term Disability, • Paid Holidays, • Employee Assistance Program, • Pre-Tax Commuter Benefit