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Job DescriptionDescription: Job Description: Account Executive – SaaS Retail Software Location: Fully Remote (with annual team events) Reports To: Sales Manager Salary Range: $50-70K Celerant Technology Corp. is a leading provider of state-of-the-art multichannel retail software; enabling retailers of all verticals to more efficiently and effectively maintain operations and increase profitability. Our advanced software manages all channels of retail through one system with real-time inventory visibility, allowing retailers to better serve customers in stores, online and on-the-go. Celerant Technology is a successful software company that is rapidly expanding. The main headquarters are located in Iselin, New Jersey, with additional offices in Atlanta, GA Westminster, CA, and Texas. Celerant offers a few different all-in-one systems, including Stratus Retail and Retail Star provided by CAM Commerce. All sales, marketing, development, quality assurance, project planning/implementation, training and technical support are completed in-house. For more information, visit us at About the Role: We are looking for a dedicated and client-focused Account Executive to manage and nurture relationships with our retail clients. This role is ideal for someone who thrives on building trust, delivering value, and driving growth through upselling and cross-selling. As an Account Executive, you will oversee a portfolio of 100-150 existing retail clients, serving as their primary point of contact. Your mission is to ensure client satisfaction, act as a trusted liaison between the client and our internal teams, and help clients maximize the value of our SaaS retail software solutions through education and upselling. Key Responsibilities: • Client Relationship Management:, • Build and maintain strong, long-term relationships with assigned retail clients., • Act as the primary liaison between clients and internal departments, ensuring clear communication and timely resolution of issues or requests., • Proactively engage with clients to understand their needs, challenges, and goals, positioning yourself as a trusted advisor., • Education & Upselling:, • Educate clients on the full range of our SaaS retail software offerings, including point-of-sale systems, eCommerce platforms, and digital marketing tools., • Identify opportunities to upsell additional services or features that align with clients’ business objectives., • Deliver tailored recommendations and product demonstrations to showcase how additional solutions can drive client success., • Client Advocacy:, • Act as a voice for the client within the company, advocating for their needs and ensuring they receive exceptional service., • Collaborate with sales, customer support, and product teams to address client concerns and implement solutions efficiently., • Retention & Growth:, • Monitor client satisfaction and retention metrics, taking proactive steps to address potential churn risks., • Consistently achieve or exceed upsell and client satisfaction targets., • Team Collaboration:, • Participate in annual team weeks with the account executive team, as well as sales and marketing teams, to align on goals, strategies, and best practices., • Proven experience in account management, client success, or a similar role, preferably within the SaaS or retail technology industry., • Exceptional interpersonal and communication skills, with a talent for building trust and rapport., • Strong organizational and time-management skills, capable of managing a large client portfolio effectively., • Experience educating clients on technical solutions and identifying upsell opportunities., • Tech-savvy and comfortable using CRM tools (e.g., HubSpot) and communication platforms., • Self-motivated and results-driven, with a passion for delivering exceptional client experiences., • Background in SaaS, technology, or retail. Application Process: If you are passionate about client success and driving growth through education and relationship-building, we’d love to hear from you! Apply today with your resume and a brief cover letter highlighting your relevant experience. Requirements:

Job DescriptionDescription: Job Description: Account Manager – SaaS Retail Software Location: Fully Remote (with annual team events) or able to commute to our NJ office Reports To: Sales Manager Salary Range: $50-70K About the Role We’re looking for a proactive and relationship-driven Account Manager to join our Customer Success team and support a portfolio of existing retail clients using our SaaS retail commerce solutions. If you're passionate about building long-term relationships, driving client growth, and acting as a trusted advisor, this is the role for you. As an Account Manager, you will be the main point of contact for 100–150 SMB retail clients, helping them maximize the value of our software by providing education, strategic guidance, and identifying opportunities for upselling and cross-selling. What You’ll Do Client Relationship Management ? Build strong, lasting relationships with assigned clients through regular check-ins and strategic support. ? Serve as the primary liaison between your clients and our internal teams, ensuring clear communication and timely resolution of issues. ? Understand your clients’ unique business goals, challenges, and use cases to provide tailored guidance. Client Growth & Education ? Educate clients on the full breadth of our SaaS retail offerings—POS systems, eCommerce platforms, mobile apps, marketing tools, and more. ? Uncover upsell opportunities that align with each client's business objectives, and guide them through product expansion. ? Deliver product demos, share best practices, and champion new features to improve client outcomes. Client Advocacy & Retention ? Represent the voice of the client internally, collaborating cross-functionally to enhance the client experience. ? Monitor account health and proactively address risks to drive renewals and long-term retention. ? Meet or exceed upsell and retention goals tied to your book of business. Team Collaboration ? Work closely with Sales, Support, Product, and Marketing to align client needs with company solutions. ? Share insights from the field to help improve our platform and client journey. ? Participate in team summits and company-wide initiatives that drive innovation and collaboration. What You Bring ? 2+ years of experience in Account Management, Client Success, or a related role—preferably in SaaS, retail tech, or B2B services. ? Excellent communication and interpersonal skills—you know how to build rapport and earn trust. ? Strong organizational skills with the ability to manage a high volume of clients without sacrificing quality. ? Comfort with educating clients on technical platforms and presenting tailored solutions. ? Experience with CRM systems (e.g., HubSpot, Salesforce) and virtual collaboration tools. ? Self-starter mindset with a passion for helping businesses grow through technology. ? Able to thrive in a remote-first work environment. Bonus Points ? Experience with POS systems, eCommerce platforms, or retail operations. ? Background in SMB or enterprise SaaS account management. ? Familiarity with HubSpot CRM. Why Join Us? At Celerant Technology, we empower independent retailers with cutting-edge commerce solutions that unify their online and in-store experiences. As an Account Manager, you’ll play a key role in helping retailers succeed while shaping the future of retail tech alongside a collaborative, mission-driven team. We value growth—for our clients and our people. You’ll have opportunities to learn, lead, and make a meaningful impact from day one. Learn more about our company culture How to Apply If you’re passionate about delivering exceptional client experiences and excited to support retailers with powerful technology, we’d love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role. Requirements:

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