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Head of customer experience jobs in Fairfield, New JerseyCreate job alerts

  • Operations Manager
    Operations Manager
    3 days ago
    $50000–$60000 yearly
    Full-time
    Fairfield

    Responsibilities: 1. Assist in day to day operations of the Showroom., 2. Provide exceptional customer experience to all scheduled appointments and walk-ins., 3. Greeting and directing visitors, answering phone inquiries in a courteous, professional manner., 4. Answering customer questions, providing information, taking and processing orders and addressing complaints., 5. Maintain professional communication with customers and maintain a high level of customer satisfaction., 6. Make follow up phone calls with consumers & business partners., 7. Plan routes and meet delivery schedules., 8. Ensure office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times., 9. Occasionally travel off-site to deliver goods as required., 10. Ensure the confidentiality and security of files and filing systems., 11. Prepare accurate and timely, weekly and monthly reports, maintain an updated inventory and complete stock counts and submit the yearly corresponding reports at the end of year., 12. Maintain clear record of warehouse register, warehouse inspection reports, spot checks reports, discrepancy reports, disposal documentation, delivery reports, waybills, store releases, stock cards, etc., 13. Assist the Showroom Manager in placing sample orders for sales team., 14. Support Showroom Manager in planning, organizing and executing all Showroom events., 15. Merchandise displays and ensure brand standards are maintained within the Showroom., 16. Be responsible for account checking and follow up bill payments., 17. Perform other duties and responsibilities as assigned. Requirements: 1. University degree holder in any discipline., 2. Minimum 2 years of relevant experience in the stone\cabinet industry and sales experience is a plus., 3. Strong reporting, presentation, and analytical skills. Mature, detail-oriented, proactive, and capable of working under minimal supervision., 4. Strong interpersonal and communication skills, with proven ability to lead, supervise, and develop teams.

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  • Food Rescue & Distribution Manager
    Food Rescue & Distribution Manager
    8 days ago
    $22–$26 hourly
    Part-time
    Clifton

    At The Food Brigade, we are committed to reducing food insecurity and food waste by connecting communities with fresh, nutritious food and supportive services. The Food Rescue & Distribution Manager plays a vital role in advancing this mission by leading the coordination of food rescue efforts and Mobile Farmer’s Market (MFM) distributions. This position ensures that high-quality food reaches those who need it most while fostering community engagement and access to essential resources. Key Responsibilities: • Lead and manage food rescue operations, including identifying and securing food suppliers, • Maintain ongoing communication and coordination with vendors to schedule and execute pickups, • Develop and manage distribution schedules to ensure consistent, equitable food access, • Monitor inventory levels and ensure adequate supply, quality, and product variety, • Plan and prepare inventory for each distribution and stock the Mobile Farmer’s Market accordingly, • Assist in and co-manage all MFM distributions alongside the Driver, • Register new clients on-site and provide outreach at remote distribution locations, • Connect clients with additional services, including brick-and-mortar assistance and wraparound support programs, • Support warehouse operations, including inventory handling and organization, • Routinely lift and move 35-50 pounds unassisted, • Use a pallet jack, pallet stacker, hand truck, • Drive a cargo van, box truck, and Mobile Farmer’s Market as needed, • Conduct food pickups from suppliers/donors and delivery to our multiple locations, and ensure safe transport and handling procedures, • Prepare and deliver weekly reports to the Executive Director Collaboration: • Work closely with the Executive Director and Operations Director to support program goals and operational effectiveness Requirements: • Background check required, • Clean driving record required, • Commitment to mandatory in-house training and continuing education, including Food Handler Safety Certification, customer service, and de-escalation practices Preferred Qualifications (not required): • Experience in food rescue, food distribution, logistics, or supply chain operations, • Background in nonprofit, community outreach, or social services, • Experience working with diverse and underserved populations, • Strong organizational and problem-solving skills in fast-paced environments, • Ability to operate box trucks or similar commercial vehicles

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  • Sales and Marketing Professional
    Sales and Marketing Professional
    14 days ago
    Full-time
    Montclair

    We are seeking a dynamic and energetic Sales and Marketing Professional to join our team and drive our business growth forward. This role offers an exciting opportunity to leverage your expertise in outside sales, business development, and account management to expand our market presence. You will be at the forefront of building strong client relationships, generating leads, and delivering innovative solutions that meet customer needs. If you thrive in a fast-paced environment and are passionate about sales, marketing, and technology, this position is perfect for you! Duties Develop and execute strategic sales plans to target new business opportunities through B2B sales channels. Conduct territory management by identifying potential clients within assigned regions and cultivating relationships through cold calling, direct sales, and territory sales activities. Manage existing accounts by providing exceptional customer service, upselling products or services, and ensuring client satisfaction through effective account management. Lead generation efforts including prospecting, qualifying leads, and converting prospects into loyal customers using CRM software such as Salesforce. Deliver compelling product demos and technical sales presentations to showcase solutions tailored to client needs. Negotiate contracts and pricing agreements with clients to maximize revenue while maintaining strong professional relationships. Collaborate with marketing teams to develop campaigns that increase brand awareness and support sales initiatives. Track sales performance metrics, analyze data for insights, and adjust strategies accordingly to meet targets. Skills Proven experience in outside sales, B2B sales, or technology sales with a focus on territory management and lead generation. Strong management skills with the ability to oversee multiple accounts and territories simultaneously. Expertise in CRM software such as Salesforce for tracking customer interactions, managing pipelines, and analyzing sales data. Excellent negotiation skills combined with a customer-centric approach to foster long-term relationships. Proficiency in conducting product demos and technical sales presentations that clearly communicate value propositions. Ability to perform inside sales activities including cold calling, follow-ups, and customer outreach effectively. Strong analysis skills to interpret market trends, customer feedback, and sales performance metrics. Exceptional communication skills paired with a proactive attitude towards upselling and expanding existing accounts. Knowledge of retail sales environments is a plus but not required; enthusiasm for continuous learning is essential. Join us as a Sales and Marketing Professional where your energy fuels growth! Bring your passion for technology solutions, your knack for building relationships, and your drive for success — together we’ll achieve remarkable results! Pay: $18.00 - $25.00 per hour Benefits: Employee discount Expense account Paid time off Work Location: In person

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  • ROOF SALES MANAGER
    ROOF SALES MANAGER
    2 months ago
    Full-time
    City of Orange

    Job Summary We are seeking a dynamic and results-driven Roof Sales Manager to lead our exterior roofing sales initiatives. In this energetic role, you will spearhead business development efforts, manage key accounts, and drive revenue growth through strategic sales activities. Your expertise in outside sales, territory management, and customer relationship management will be essential to expanding our market presence. The ideal candidate is passionate about delivering exceptional customer service, skilled in technical and B2B sales, and eager to motivate a sales team toward achieving ambitious goals. This position offers an exciting opportunity to influence the growth of a thriving organization dedicated to quality roofing solutions. Responsibilities Develop and execute comprehensive sales strategies to increase market share within assigned territories Lead and manage a team of sales representatives, providing coaching, training, and performance evaluations to maximize productivity Identify new business opportunities through lead generation, cold calling, networking, and marketing campaigns Conduct product demonstrations and technical presentations to prospective clients, showcasing roofing solutions tailored to their needs Manage existing accounts by nurturing relationships, upselling additional services, and ensuring high levels of customer satisfaction Utilize CRM software such as Salesforce to track sales activities, monitor pipeline progress, and analyze market trends Negotiate contracts and pricing agreements with clients while maintaining profitability and adhering to company policies Qualifications Proven experience in outside sales, B2B sales, or technical sales within the roofing or construction industry Strong management skills with the ability to lead a team effectively and foster a collaborative environment Demonstrated success in business development, lead generation, and territory management Proficiency with CRM software like Salesforce or other CRM tools for tracking customer interactions and sales data Excellent negotiation, communication, and customer service skills Ability to conduct product demos and technical presentations confidently Analytical skills to assess market opportunities and develop strategic plans for growth Join us as a Roof Sales Manager and become a vital part of our mission to deliver top-tier roofing solutions while advancing your career in a fast-paced, energetic environment. We are committed to supporting your professional growth through ongoing training and development opportunities. Pay: $48,698.78 - $58,647.99 per year Benefits: Flexible schedule Paid training Relocation assistance Work from home Work Location: In person

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  • CDL Driver A - FTAL (Full Time Annual Leave) Bilingual Preferred (English/Spanish)
    CDL Driver A - FTAL (Full Time Annual Leave) Bilingual Preferred (English/Spanish)
    2 months ago
    Full-time
    City of Orange

    Company Overview: SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™! Position Overview: As a part of our dedicated team, CDL Drivers will be operating a SiteOne vehicle to deliver world-class service and landscape, nursery, forestry, and irrigation products to our customers. CDL Drivers are also responsible for loading and unloading trucks in addition to working with teammates to ensure the branch is operating successfully. This position will include the use of in-vehicle dash cameras to ensure the safety of SiteOne drivers, workforce, and the general public. In-vehicle dash cameras are designed to enhance job performance, driver and public safety, and provide assistance in critical situations. What you’ll do: Operate vehicle in accordance with local, state and federal transportation regulations Demonstrate exceptional customer service to all SiteOne customers Cultivate and manage strong relationships with customers Assist customers with their questions and needs, either in person or over the phone Pull and prepare inventory orders for customer pick up or delivery Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance Assist with other branch responsibilities as needed Do no obstruct or interfere with in-vehicle dash cameras, which must remain on during working time. Cameras may be turned off during off-duty time. Adhere to all SiteOne safety and security protocols, including but not limited to required use of in-vehicle dash cameras. Skills We Are Seeking:: Valid Class A CDL license Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred Experience operating a Manual shift may be preferred Experience operating a Moffett or other truck-mounted forklift may be preferred Ability to read and write to record and maintain daily records Ability to perform physical requirements such as bending, lifting, stretching and reaching both below the waist and above the head on a daily basis Ability to lift up to 50lbs Ready and willing to learn and adopt new technologies and ways of working High school diploma or equivalent preferred Compensation & Benefits: Competitive Compensation Medical, Dental and Vision plans Paid Time Off, Paid Holidays DailyPay available! 401k with company match Tuition Reimbursement Lucrative Associate Referral Program Company Apparel and Work Boot Vouchers Opportunity for Advancement Paid Training and Business Certifications Available Free Counseling Services/Employee Assistance Program Life Insurance and Short- and Long-Term Disability Insurance Product Discounts Most Branches never work Sundays! Expected Hourly Rate $25-28

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  • CHINESE HEADMASTER CHEF WANTED
    CHINESE HEADMASTER CHEF WANTED
    2 months ago
    Full-time
    Paterson

    Halal Wok Express is seeking a highly experienced HEADMASTER CHEF to join our team. Head Chef is in total control of the kitchen starting from managing the kitchen staff to flavourful dishes/portions/sauce consistency to our customers. Must be bilingual. Responsibilities Prepare everything before customers arrive. Manage kitchen staff on their duties throughout the day. MUST MAKE SURE THAT EVERYONE FOLLOWS THE HYGENE PROTOCOLS Make sure that every dish delivers quality to our customers Coordinate with suppliers to control inventory levels, order ingredients efficiently, and minimize waste through effective inventory control practices. Supervise food handling, cooking processes, and presentation to ensure high-quality dishes are consistently delivered to guests. Oversee catering events and banquet services, ensuring timely preparation and exceptional service quality. Implement training programs for kitchen staff on food safety, culinary techniques, and service standards. Proven culinary experience in Chinese cuisine with a strong background in dining environments. Extensive supervising experience within busy restaurant or catering settings. Familiarity with banquet operations, event catering, and large-scale food preparation. Experience in inventory management, cost control, and food safety practices within the food industry. Previous restaurant kitchen management experience is preferred. REQUIREMENTS: MUST HAVE EXPERIENCE AS HEAD CHEF. MUST SPEAK FLUENT ENGLISH AND MANDARIN MUST BE ABLE TO COMMUTE TO 959 MAIN ST, PATERSON,NJ,07503 OR MUST BE WILLING TO RELOCATE. MUST BE ABLE TO WORK IN A BUSY ENVIRONMENT. MUST CLEAN THE KITCHEN TO SPOTLESS CONDITION EVERY NIGHT BEFORE THE SHIFT ENDS. SEND YOUR RESUME. MUST FOLLOW THE HYGENE PROTOCOLS AND MAKE SURE THAT EVERYONE ELSE FOLLOWS THEM. Join us as our Chinese Head Chef at Halal Wok Express — where your culinary talents will shine! We’re committed to supporting your growth in a vibrant environment that values innovation, quality. If you’re ready to lead a passionate kitchen team while delivering exceptional Chinese cuisine that respects halal standards, we want to hear from you!

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