Head of customer experience jobs in New York, NYCreate job alerts

Job Title: FOH Team Member - Expo, Cashier, or “Flex FOH” Location: New York City, NY Company: Brown Bag Sandwich Co. Brown Bag Sandwich Co. is the first chopped sandwich concept in NYC. We are looki for an organized individual to join our Front of House (FOH) team. You will be responsible for managing the smooth flow of sandwich orders from our kitchen to t customer. Whether you’re working as an Expo, Cashier, or Flex FOH, you will be responsible for managing the flow of orders, assisting the kitchen team, ensuring t quality of the food, and delivering excellent customer service. Key Responsibilities: ● Lead Sandwich Order Flow: ○ Oversee the sandwich-making process by instructing the kitchen sta on which sandwiches to make based on incoming orders (both in-house and online). You will be supported by our Kitchen Display Screen to prioritize orders in real-time. ● Timing & Coordination: ○ Coordinate the timing of dropping batches of hot sandwiches or cold sandwiches when inventory is low on busy days. ● Wrap & Package Orders: ○ Carefully wrap sandwiches and assemble orders to ensure they are complete, visually appealing, and ready for service. Confirm that ea order is correctly prepared and packaged before hand-o ● Quality Control: ○ Inspect the final product of each sandwich before it leaves the kitchen ensure it meets our quality standards. Provide constructive feedback to kitchen sta if a sandwich requires improvement or adjustments. ● Customer Engagement: ○ Interact with customers in a friendly, engaging, and informative manner. Answer questions about our menu items, suggest sandwiches, and help create an overall positive customer experience. ● Flex to Cashier or Delivery Support: ○ Be flexible and ready to assist at the cash register, take payments, package sides and drinks as needed. Support the team by handing o orders to delivery drivers or customers directly. Qualification ● Previous experience in a fast-paced foodservice environment (Expo, Cashier, or similar roles) preferred. ● Strong communication skills with the ability to provide clear, concise instructions to kitchen sta. ● Ability to multitask and stay organized while managing the flow of order ● A keen eye for food quality and presentation, with the ability to give constructive feedback. ● Positive attitude and a passion for customer service. ● Must be able to stand for long periods and handle the physical demands of the role. ● Flexibility to work in dierent FOH roles as needed (Expo, Cashier, Delivery Support). What We Oer: ● Opportunity to be a part of a unique and innovative food concept in NYC. ● Friendly and supportive work environment. ● Competitive pay and potential for growth within the company. ● A chance to help shape the future of Brown Bag Sandwich Co. as we expand and evolve. ● Employee discount Pay: ● $19/hour ● Estimate of $100-$200 per week in tips

Position: Marketing Specialist / Marketing Manager Location: Flushing, New York Employment Type: Full-time (part time availabe) Hwarak Lab is seeking a Marketing Specialist/Manager to lead the success of our first U.S. flagship store in Flushing, New York. Situated in the heart of Chinatown, the role requires a marketer who can design and execute strategies specifically targeting the Chinese community. Candidates with proven experience in driving store sales growth will be highly preferred. This role involves creating and executing impactful online and offline marketing campaigns to attract customers, achieve sales goals, and establish a strong presence in the local market. 1. Marketing Strategy and Execution Develop and implement data-driven marketing strategies targeting the Chinese community. Plan and execute campaigns on platforms popular with Chinese audiences, including Xiaohongshu, WeChat, and TikTok. Organize in-store promotions, local partnerships, and community-based events to engage and attract customers. Create and execute innovative marketing campaigns to drive revenue growth and exceed sales targets. 2. Offline Marketing Plan and execute offline marketing events and promotions to maximize foot traffic to the store. Utilize print materials (e.g., flyers, banners) and organize on-site events to enhance brand visibility. Strengthen connections with the local business district and build customer loyalty through targeted offline campaigns. 3. Content Development and Funnel Creation Build and manage content funnels across Xiaohongshu, WeChat, TikTok, Instagram, and Facebook. Lead the creation and planning of content tailored to each platform’s audience to boost brand awareness and engagement. Develop and execute content strategies optimized for the Chinese community, including social media posts, promotional videos, and app-based campaigns. Collaborate with designers to produce high-quality visual content. 4. Community Engagement and Localization Monitor trends and insights within the Flushing Chinese community and incorporate them into marketing strategies. Build and maintain local partnerships to strengthen ties with the Chinese community and enhance brand loyalty. Required: 1. Fluency in Mandarin and the ability to communicate effectively with the Chinese community. 2. Experience managing campaigns on platforms such as Xiaohongshu, WeChat, and TikTok. 3. Proven ability to develop and execute strategies that achieve sales goals. 4. Experience with both online and offline marketing campaigns. 5. Excellent verbal and written communication skills in English. Preferred: 1. Proven track record of driving store sales growth, with documented success in achieving or exceeding sales targets. 2. Experience working in a startup environment or with emerging brands. 3. Basic understanding of Korean food and culture. 4. Proficiency with tools such as Canva and Photoshop. 5. Play a pivotal role in designing and executing targeted marketing strategies for the Chinese community, directly influencing brand growth. 6. Contribute to both online and offline marketing efforts with tangible impacts on store performance. 7. Leverage your experience in driving sales to support Hwarak Lab’s ambitious expansion plan to 100+ locations. 8. Be part of a dynamic and creative work environment where your ideas and execution can directly contribute to success. 9. Competitive salary with performance-based bonuses. If you are passionate about growing a brand and making a tangible impact on Hwarak Lab’s expansion in the U.S., apply now and join our team!

Experienced barista to join our team as a manager and lead a dynamic team dedicated to delivering exceptional customer experiences. You'll oversee daily operations, keep stock, ensure top-notch quality control, and foster a welcoming environment for both staff and patrons. Bring your passion for coffee and leadership skills to drive success in our vibrant and growing coffee shop. Coffee knowledge and background is required and checked**

Assistant Manager – Sunspel Store At Sunspel, we are proud to represent a legacy of timeless craftsmanship and quality. As an Assistant Manager, you will play a pivotal role in delivering an exceptional customer experience while supporting the Store Manager in driving sales and operational excellence. Key Responsibilities 1. Leadership & Team Development • Assist in leading, motivating, and developing the store team to achieve sales targets and deliver outstanding customer service. • Provide mentorship and training to team members, ensuring they embody Sunspel’s brand values and standards. • Step in to manage the store in the absence of the Store Manager. 2. Customer Experience • Deliver a personalized, high-quality shopping experience that reflects Sunspel’s heritage and commitment to craftsmanship. • Build lasting relationships with customers, focusing on client development and repeat business. 3. Sales Performance • Assist in achieving store sales goals by driving individual and team performance. • Monitor key performance metrics, such as conversion rates and average transaction value, and implement strategies to improve results. 4. Store Operations • Support the Store Manager in managing day-to-day operations, including stock control, visual merchandising, and ensuring the store is presented to the highest standard. • Ensure compliance with company policies and procedures, including health and safety regulations. 5. Problem Solving & Decision Making • Address customer concerns effectively, resolving any issues promptly and professionally. • Identify opportunities to improve store processes and share feedback with the Store Manager and Head Office. Skills & Qualifications • Proven retail experience, preferably within a luxury or premium brand environment. • Strong leadership and interpersonal skills, with a passion for team development. • Excellent customer service skills and the ability to build rapport with diverse clientele. • A results-driven mindset with the ability to analyze sales data and identify improvement areas. • Organizational and multitasking skills to manage priorities effectively. Why Join Sunspel? At Sunspel, you’ll be part of a team that values heritage, quality, and innovation. This role offers opportunities for professional growth, a collaborative work environment, and the chance to represent a brand synonymous with timeless luxury. If you’re passionate about delivering exceptional customer experiences and thrive in a leadership role, we’d love to hear from you!

We are seeking a talented and passionate Chef to join our culinary team. The ideal candidate will have a strong background in fine dining and food service management, with experience in kitchen management and shift management. As a Chef, you will be responsible for creating exceptional dishes that delight our guests while maintaining high standards of food quality and presentation. You will lead the kitchen staff, oversee inventory management, and ensure that all health and safety regulations are followed. Responsibilities Develop and prepare innovative menus that reflect seasonal ingredients and current culinary trends. Supervise kitchen staff, providing guidance, training, and support to ensure efficient operations. Manage inventory levels, ordering supplies as needed to maintain stock while minimizing waste. Ensure that all food is prepared according to established recipes and presentation standards. Maintain cleanliness and organization of the kitchen, adhering to health and safety regulations. Collaborate with the front-of-house team to ensure seamless service during busy periods, including banquets and special events. Assist in the development of new recipes and menu items based on customer feedback and market trends. Monitor food costs and implement cost-saving measures without compromising quality. Qualifications Proven experience as a Chef in a restaurant or fine dining environment is required. Strong knowledge of cooking techniques, food safety practices, and kitchen management principles. Experience in bartending is a plus but not mandatory. Excellent leadership skills with the ability to manage a diverse team effectively. Strong organizational skills with attention to detail in inventory management and food preparation. Ability to work flexible hours, including evenings, weekends, and holidays as needed. A passion for culinary arts and a commitment to delivering outstanding guest experiences. Join our team and bring your culinary expertise to create memorable dining experiences for our guests! Job Types: Full-time, Part-time, Contract, Temporary Pay: $2,000.00 per week Benefits: 401(k) Dental insurance Flexible schedule Food provided Health insurance Paid time off Vision insurance Work Location: In person

ProSentry seeks successful salespersons to fulfill the uptick in demand for our system to both meet a May 2025 deadline in New York City for gas leak detectors in all multi-unit residential buildings, as well as insurance discounts and requirements for water leak detection. As an SDR you will play a key role in establishing the ubiquity of ProSentry. This position requires you to identify and generate qualified leads and convert them to sales, while nurturing long-term client relationships. ProSentry SDRs are knowledgeable, polished professionals who understand the stakes to building staff, managers, and residents when a water or gas leak or mechanical malfunction occurs. ProSentry is the groundbreaking Protech system preferred by building management companies and co-operative boards throughout New York City. Our system monitors the building and alerts multiple stakeholders to water leaks, gas leaks and failures in mechanical systems within seconds. By mitigating damage and loss, ProSentry saves buildings from costly damage and helps them operate more efficiently. Our company requires dedication, strong teamwork, and ongoing learning and provides a sophisticated, collegial, ambitious environment where employees are well compensated and provided with full benefits. As a member of a small team, you will have exceptional opportunities for professional development and promotion while becoming a specialist in a technology that is defining the future of building monitoring. Skills & Qualifications Effective prospecting and lead generating, including via LinkedIn outreach Facile user of CRM systems (HubSpot) Excellent communication skills, in speech and writing for cold calling, email sequencing and campaigns, and for developing and maintaining long-term relationships with clients Excellent style and grooming; at ease in a variety of professional settings with diverse professionals and stakeholders Effective at cold calling to qualify and convert leads to sales Ability to set, plan, and follow through scope of work Knowledge of NYC real estate High degree of organization and attention to detail. Exceptional ability to create and manage sales pipeline Experience working effectively within a team to support proposals and present at sales presentations 2+ years of experience in sales or business development. Experience in building management or building solutions is an advantage. Key Responsibilities: Lead Prospecting and Outreach Prospecting: Identify potential clients, focusing on industries and company sizes that fit the description of our ideal customer profile. Cold Calling: Initiate telephone calls to decision-makers, qualify potential clients, and effectively offer ProSentry as their building monitoring and risk mitigation system. Email Campaigns: Develop and deploy email campaigns that describe ProSentry accurately as an effective monitoring system; tailor the email as required for personal communication. LinkedIn Outreach: Use LinkedIn Sales Navigator effectively to develop relationships with potential clients and generate qualified leads. Tracking and Reporting: Accurately record all prospecting activities, interactions, and outcomes in our CRM system. Report & present traction to the Sales Team weekly. Sales Support Meeting Coordination: Schedule and confirm meetings between the sales team and potential clients for timely follow-ups. Proposal Development: Collaborate with the sales team to prepare custom proposals for each client. Sales Presentations: Assist sales team preparing presentations; co-present during sales meetings and presentations; ensure accuracy and consistency in tone, delivery, and information. Competitor Analysis: Keep current with competitors' offerings, pricing, and strategies to help identify opportunities for product and service improvements, new offerings, and to refine sales and marketing strategy and brand identity. Market Research: Collect and analyze insights from research and experience to refine the Ideal Customer Profile (ICP) to accurately reflect market trends. Site Visits: Visit buildings to better understand what clients require and to build rapport with them. Note important information and share it with the team developing the sales strategy. Event/Conference Support: Attend industry events and trade shows as a representative of ProSentry to meet potential colleagues and clients, build relationships and generate leads. Assist with booth setups, seek out and speak with attendees about ProSentry as the potential right solution for their buildings’ needs. Digital Marketing Support: Collaborate with the marketing team on digital marketing initiatives to increase exponentially the number of qualified leads. Sales Pipeline Management and Reporting CRM Management: Maintain accurate and up-to-date records in our CRM system. Pipeline Organization: Manage the sales pipeline effectively, ensuring timely follow-up calls and meetings to close sales and generate new leads. Progress Reporting: Provide regular updates to sales team and manager on information in the pipeline and metrics re: leads, qualified leads, potential sales; sales under contract to the sales team and leadership. Performance objectives Meet or exceed quarterly sales targets of $1MM in revenue. Maintain a 25% conversion rate on qualified leads. Generate 50+ new leads per month through outreach and networking. Seniority level Early career; sales experience required; 2-years experience preferred. Employment type Full-time; hybrid, non-exempt from overtime Job function Sales and Business Development Industries Real Estate Property Technology ProSentry is an equal opportunity employer that complies with all ADA requirements.

🚛 Warehouse Manager – A-1 Party & Tent Rentals, Inc. (Brooklyn, NY) About Us: 🎉 A-1 Party & Tent Rentals, Inc. is Brooklyn’s premier party rental company, providing high-quality event solutions, including tent, table, chair, and linen rentals. Serving Queens, Brooklyn, Manhattan, and the Bronx, we pride ourselves on exceptional service and competitive pricing, catering to a diverse clientele. 📌 Why This Role is Perfect for You • 🌟 Career Growth: Join a fast-growing company where your efforts directly impact success. • 💰 Competitive Pay: Starting salary of $50,000–$65,000 annually, with up to 4.5% annual raises (well above the national average). • 🎯 Performance Bonuses: Hard work pays off—literally! • 🕒 Work-Life Balance: Enjoy up to 14 days of paid time off per year, plus holidays. • 🚀 Be a Leader: This isn’t just a job; it’s a chance to lead, innovate, and make a lasting impact. 📋 The Role We are seeking a motivated and experienced Warehouse Manager to join our Brooklyn team. This full-time, on-site position is crucial for managing our operations and ensuring seamless event logistics. If you’re organized, detail-oriented, and thrive in a fast-paced environment, this is your opportunity to lead and grow with us. 💡 Key Responsibilities 🗂 Inventory Management & Control: • Maintain accurate inventory levels using modern tools and processes. • Oversee stock control, optimize storage space, and manage restocking. • Perform regular audits to ensure inventory accuracy. 🏗 Warehouse Operations: • Supervise daily operations, including organizing and overseeing loading/unloading. • Ensure warehouse safety, cleanliness, and compliance with regulations. 👥 Team Leadership & Hiring: • Recruit, interview, and onboard new warehouse staff. • Train, manage, and motivate workers to achieve operational excellence. • Schedule and delegate tasks to maximize productivity. 📦 Route Planning & Logistics: • Create and optimize delivery and pickup routes for maximum efficiency. • Coordinate with drivers and logistics staff to ensure timely deliveries. • Handle reassignment of drivers and helpers as needed. 📞 Customer Service: • Be available to respond to customer calls and emergencies throughout weekends when necessary. • Confirm delivery details and provide professional, friendly service. 🔧 Process Improvement: • Identify inefficiencies in operations and implement effective solutions to enhance workflows and professionalism. ⚙️ Position Details • 📍 Location: Brooklyn, NY (on-site). Candidates must live within 38 minutes of the warehouse. • 🕒 Hours: Monday to Friday, 6:30 AM to job completion (typically 4:00–6:00 PM). Occasional weekend work (Saturday/Sunday) required during peak times. • 💵 Compensation: $50,000–$65,000 annually (2nd-year earnings potential). • 🎁 Benefits: • Performance-based bonuses. • Annual salary increases: Up to 4.5% every year. • Paid time off: Up to 14 days per year, plus holidays. ✅ What You’ll Need to Succeed • Proven experience in Inventory Management, Logistics, and Operations Management. • Expertise in creating and optimizing logistical routes. • Strong leadership skills with a knack for hiring and training staff. • Ability to thrive in a fast-paced, hands-on environment. • Knowledge of warehouse safety regulations and best practices. • Bilingual (English and Spanish) is a must. • Must live within 38 minutes of the warehouse for timely availability. ✨ Why Join A-1 Party & Tent Rentals? • 📈 Growth Potential: Be a leader in a growing company and advance your career. • 🏆 Recognition: Enjoy performance bonuses that reward your dedication and results. • 🌟 Above-Average Raises: Annual increases of up to 4.5%—way above the national average! • 📅 Paid Time Off: Recharge with up to 14 days of PTO per year, plus holidays. • 🤝 Team Culture: Join a supportive, dynamic team focused on excellence and innovation. 🚀 Ready to Grow with Us? If you’re passionate about logistics, thrive in leadership roles, and are ready to take your career to the next level, we want to hear from you! 📩 Apply today and start your next great chapter with A-1 Party & Tent Rentals!

Job Overview We are seeking a dynamic and results-driven Account Executive to join our team. The ideal candidate will be responsible for driving sales growth and developing strong relationships with clients in the technology sector. This role requires a proactive approach to identifying new business opportunities and effectively communicating our solutions to meet client needs. The Account Executive will play a crucial role in expanding our market presence and ensuring customer satisfaction. Responsibilities Develop and execute strategic sales plans to achieve company goals. Identify and analyze potential clients and market trends to drive business development. Communicate effectively with clients to understand their requirements and provide tailored solutions. Lead negotiations with prospective clients, ensuring mutually beneficial agreements. Maintain relationships with existing clients, provide ongoing support and address any concerns. Collaborate with cross-functional teams to enhance product offerings based on client feedback. Prepare and deliver compelling presentations to showcase our technological solutions. Monitor industry developments and competitor activities to adjust strategies accordingly. Skills Strong analytical skills to assess market data and client needs. Proven experience in sales, particularly in Technology or Technical sales environments. Excellent communication skills, both verbal and written, for effective client interaction. Chinese or Cantonese are plus. Demonstrated ability in business development, with a focus on building long-term relationships. Leadership qualities that inspire teamwork and drive results within the organization. Proficient negotiation skills to secure favorable terms for both the company and clients. Ability to adapt quickly in a fast-paced environment while maintaining attention to detail. Job Type: Full-time Pay: $55,000.00 - $75,000.00 per year Schedule: 8-hour shift Supplemental Pay: Bonus opportunities Performance bonus Ability to Commute: Maspeth, NY 11378 (Required) Work Location: In person

1. Bar Operations Management Oversee and manage all bar operations in a fast-paced, high-energy environment, ensuring everything runs smoothly before, during, and after comedy shows. Ensure the bar is fully stocked with all necessary supplies, including liquor, beer, wine, and mixers, with a focus on seamless service during busy showtimes. Handle cash management responsibilities, including opening and closing registers, balancing tills, and monitoring daily sales. Maintain a consistently high standard of drink quality, presentation, and efficiency. 2. Staff Leadership and Training Lead and inspire an experienced team of bartenders and waitstaff, setting the tone for excellent service in a lively comedy setting. Hire, train, and manage bar staff, ensuring they are knowledgeable, efficient, and capable of delivering a memorable guest experience. Create and oversee staff schedules to optimize coverage during peak hours while maintaining labor cost efficiency. Provide ongoing mentorship and support to the team, addressing performance issues and encouraging growth. 3. Customer Experience Ensure guests enjoy an exceptional bar experience by delivering fast, friendly, and attentive service that aligns with the club’s welcoming, upbeat atmosphere. Handle customer inquiries, complaints, and special requests with professionalism and tact. Anticipate audience needs based on show schedules, tailoring service to fit pre-show, intermission, and post-show dynamics. 4. Beverage and Inventory Management Take full ownership of inventory, including ordering, tracking, and managing stock levels to ensure the bar operates efficiently. Utilize experience in cost control to reduce waste, manage portion sizes, and maintain profitability. Develop and refresh the bar menu, introducing creative drink specials and themed cocktails that align with the vibe of the performances. Build relationships with vendors to negotiate favorable pricing and maintain high-quality products. 5. Compliance and Safety Ensure strict compliance with NYC liquor laws, health regulations, and safety standards. Implement and enforce responsible alcohol service policies among staff, minimizing risks associated with overservice. Maintain a clean, organized, and sanitary workspace, meeting or exceeding NYC Department of Health requirements. 6. Financial Oversight Monitor bar revenue and profitability, analyzing trends and implementing strategies to boost drink sales and overall performance. Manage bar budgets effectively, keeping a close eye on staffing costs, inventory expenses, and profit margins. Prepare weekly and monthly financial reports to present to club management. 7. Collaboration with Management and Performers Work closely with club management to align bar operations with show schedules, special events, and private bookings. Design promotions and drink specials that enhance the audience’s experience and complement specific performances or comedians. Collaborate with event planners to ensure the bar is ready for private events, including tailored setups and menus. Qualifications and Experience 3+ years of experience as a bar manager in a high-volume bar, live entertainment venue, or nightlife establishment. Proven leadership skills with experience managing and mentoring teams in fast-paced environments. Strong knowledge of cocktails, wine, beer, and inventory management systems. Experience with NYC liquor laws, compliance, and health standards is a must. Exceptional organizational and multitasking skills, with the ability to thrive under pressure. Passion for live entertainment and an appreciation for NYC’s comedy culture.

Position Overview: We are seeking a highly motivated and experienced Customer Service/Sales Manager to join our team. This is a remote position, allowing you to work from the comfort of your home while managing and leading our customer service team to ensure the highest level of customer satisfaction. Key Responsibilities: - Lead and manage a team of customer service representatives to deliver outstanding support and sales. - Develop and implement customer service policies and procedures to enhance the customer experience. - Monitor and analyze customer service metrics to identify areas for improvement. - Provide coaching, training, and performance feedback to team members. - Handle escalated customer inquiries and resolve complex issues effectively. - Collaborate with other departments to ensure a seamless customer journey. - Maintain up-to-date knowledge of products and services to provide accurate information to customers. - Foster a positive and productive team environment. Qualifications: - Proven experience as a Customer Service Manager or in a similar leadership role. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-centric mindset. - Ability to work independently and manage a remote team effectively. - Proficiency in using customer service software and tools. - Flexibility to adapt to changing priorities and handle multiple tasks. - Ability to engage with your team and provide a fun work environment, team builders, ice breakers via zoom - Prior management, sales or a related field (preferred). Benefits: - Competitive pay $68,000 and performance-based bonuses. - Flexible working hours and remote work environment. - Opportunities for career growth and professional development. - Supportive and inclusive company culture. How to Apply: If you are passionate about delivering exceptional customer service and have the skills to lead a remote team, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience, introduce yourself and a brief description on why you would be a great candidate.

We are looking for a Front desk Receptionist to manage our Dental Laboratory. You will act as the ‘face’ of our company and ensure our doctors receive a heartwarming welcome. You will coordinate all front desk activities, including calls scheduling pick ups and deliveries .As a Front desk Receptionist, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. Responsibilities: - Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) - Schedule pick up and deliveries - Pack and unpack dental cases - Ensure timely and accurate customer service - Handle complaints and specific customers requests - Troubleshoot emergencies - Monitor stock and order office supplies - Keep updated records of office expenses and costs - Ensure company’s policies and security requirements are met Skills: - Proven work experience as a Front desk Receptionist - Hands on experience with office machines (e.g. fax machines and printers) - Thorough knowledge of customer service, office management and basic bookkeeping procedures - Proficiency in English (oral and written) - Excellent communication and people skills - Good organizational and multitasking abilities - Problem-solving skills - High School diploma; additional certification is a plus

Who you are: - Passionate in beauty business with customer centricity mindset - Excellent communicator, creative, fast learner & happy person. - Bilingual in Chinese & English is a MUST. (English first, Chinese Secondary) Who we are: - 6+ years in beauty business specialized in eyebrow tattoos, lips, eyelashes extension. - Expanding business from Brooklyn to Long Island - Expanding markets from Asian to American Requirements: - Fluent in English n writing & speaking, Chinese is preferred! - Fast learner or skillful at video/picture shot, social media for high engagement content. - Experience in TikTok, Instagram, Yelp and other social media platforms, u - Basic bookkeeping, generating and converting lead to appointments, assisting artist for operational need. - Strategical thinking and executing marketing ideas for business expansion. - Beauty related experience is preferred, but not a must. Compensation: - Full time or Part time available - Part time: Base $1200/m with 20-30 video content + Bonus. - Full time: Base $1600/m + bonus structure on content reads/likes/comments/leads/sales) - Opportunity to be store manager/partnership with $9000+ per month with percent of overall sales - W2 or 1099 with basic benefits with 401K

The Jewelry Store Manager is responsible for overseeing the daily operations of the store, ensuring an exceptional customer experience, and driving sales and profitability. This role involves managing staff, inventory, and visual merchandising, while maintaining a high standard of service and adherence to company policies. Key Responsibilities: 1. Sales and Customer Service:   - Lead and motivate the sales team to meet or exceed sales goals.   - Provide exceptional customer service, ensuring customers’ needs are met and addressing any concerns.   - Assist customers with product selections, providing detailed information on jewelry features, quality, and value.   - Develop strategies to improve customer retention and brand loyalty. 2. Team Management:   - Hire, train, and manage sales associates and other store staff.   - Schedule and assign duties to staff, ensuring adequate coverage during peak hours.   - Conduct regular performance evaluations, provide feedback, and foster a positive work environment.   - Ensure staff are knowledgeable about product offerings and sales techniques. 3. *Inventory Management:   - Oversee inventory control, ensuring products are accurately stocked and tracked.   - Conduct regular inventory checks, manage stock levels, and coordinate reordering with suppliers.   - Ensure jewelry pieces are properly displayed and maintained in accordance with store guidelines. 4. Visual Merchandising:   - Create attractive product displays that align with brand image and attract customers.   - Regularly update displays and ensure that store aesthetics are in line with marketing campaigns and seasonal trends. 5. Financial Management:   - Oversee the store’s financial performance, including meeting sales targets, controlling expenses, and ensuring profitability.   - Prepare daily, weekly, and monthly sales reports for upper management.   - Handle cash management, including processing transactions, reconciling cash registers, and ensuring accurate financial reporting. 6. Compliance and Security:   - Ensure compliance with all store policies, health and safety regulations, and legal requirements.   - Maintain security measures to safeguard high-value merchandise, including lock-up procedures and monitoring of CCTV systems.   - Handle customer complaints or incidents in a professional manner. 7. Marketing and Promotion:   - Collaborate with marketing teams to implement promotional campaigns, in-store events, and special offers.   - Use social media and other marketing channels to attract new customers and increase brand visibility. Qualifications: - Proven experience in retail management, preferably in jewelry or luxury goods. - Strong leadership and interpersonal skills with the ability to motivate and lead a team. - Excellent customer service and communication skills. - Solid understanding of inventory management, sales processes, and financial reporting. - Attention to detail and ability to maintain high standards of store presentation. - Knowledge of jewelry products, including diamonds, precious metals, and gemstones (preferred). - Ability to work a flexible schedule, including weekends and holidays. Education & Experience: - High school diploma or equivalent (required). - Bachelor’s degree in business, marketing, or a related field (preferred). - Previous experience in a jewelry store or luxury retail setting is a plus. This role offers the opportunity to manage a dynamic retail environment and contribute to the success of a growing jewelry brand. The Jewelry Store Manager is expected to combine excellent leadership with a passion for fine jewelry and customer satisfaction.