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  • Medical Receptionist - with OPTICAL CLINIC EXPERIENCE
    Medical Receptionist - with OPTICAL CLINIC EXPERIENCE
    hace 3 días
    Jornada completa
    Mott Haven, The Bronx

    Job Description: Medical Receptionist Job Title: Medical Receptionist Location: [Clinic/Hospital Name] Employment Type: Full-time / Part-time Job Summary The Medical Receptionist is responsible for providing excellent customer service to patients while ensuring the efficient operation of the front desk. This role includes managing appointments, handling patient inquiries, maintaining accurate records, processing payments, and supporting healthcare providers with administrative tasks. Key Responsibilities Welcome and assist patients, visitors, and healthcare professionals in a courteous and professional manner. Schedule, confirm, and reschedule patient appointments. Answer and direct incoming phone calls and respond to patient inquiries. Register new patients and update existing patient information. Verify insurance information and collect required documents. Maintain accurate patient records while ensuring confidentiality. Process patient payments and issue receipts. Coordinate with doctors, nurses, and other staff regarding patient schedules. Manage incoming and outgoing correspondence, including emails and mail. Maintain a clean, organized, and welcoming reception area. Handle administrative tasks such as filing, scanning, and data entry. Ensure compliance with clinic policies and patient privacy regulations. Qualifications High school diploma or equivalent; additional administrative or healthcare-related training is an advantage. Previous experience as a receptionist, customer service representative, or medical receptionist preferred. Proficiency in Microsoft Office and electronic medical record (EMR/EHR) systems is an advantage. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Professional appearance and positive attitude. Ability to maintain confidentiality and handle sensitive information. Strong attention to detail and accuracy. Skills Customer service orientation Excellent interpersonal and communication skills Time management and multitasking Computer literacy Problem-solving abilities Attention to detail Ability to work independently and as part of a team Working Conditions Work is primarily performed in a clinic, hospital, or medical office environment. May require occasional evening, weekend, or holiday shifts depending on operational needs. Prolonged periods of sitting, standing, and computer use. Preferred Qualifications Experience working in a healthcare or clinical setting. Familiarity with medical terminology. Experience with appointment scheduling and medical billing systems.

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  • Intake Coordinator
    Intake Coordinator
    hace 22 días
    $19–$21 por hora
    Jornada completa
    Manhattan, New York

    We are seeking a compassionate, organized, and results-driven Intake Coordinator to serve as the primary face and voice of our Social Adult Daycare community. In this role, you will guide seniors and their families through the enrollment process from their very first inquiry. You will be responsible for managing leads, conducting assessments, navigating Managed Long-Term Care (MLTC) insurance or Medicaid eligibility, and ensuring a warm, seamless transition for new participants into our daily programming. Key Responsibilities Lead Management & Enrollment: Serve as the initial point of contact for all inquiries (phone, walk-ins, web leads, and community referrals). Conduct tours of the facility and present our program's value to prospective participants and their families. Intake & Assessment: Complete comprehensive initial intake paperwork, gathering essential social, medical, and functional histories to ensure the program is a safe and enriching fit for the applicant. Insurance & Compliance Navigation: Coordinate closely with Managed Long-Term Care (MLTC) plans, Medicaid representatives, and local social services to verify eligibility, obtain authorizations, and facilitate enrollment approvals. Community Outreach: Build and maintain strong referral relationships with local senior centers, medical offices, hospitals, and community organizations to drive steady enrollment growth. Data & Documentation: Maintain meticulous, HIPAA-compliant electronic records of all prospects, pending enrollments, and active client data. Track conversion metrics and pipeline updates for management review. Onboarding Support: Collaborate with the activities and nursing/care staff to smoothly transition new participants into active daily attendance, ensuring their specific dietary, language, or social preferences are communicated. Qualifications & Skills Experience: 1–3 years of experience in healthcare intake. Experience specifically within an adult daycare, home care agency, or MLTC network is highly preferred. Language Skills: Bi-lingual capabilities in Spanish and English. Communication: Exceptional interpersonal skills. You must be able to discuss sensitive care needs with families experiencing high stress, offering both deep empathy and clear administrative guidance. Administrative Tech: Proficiency with electronic health records (EHR) software and standard office suites (Microsoft Office / Google Workspace). Knowledge Base: Familiarity with local Department of Health regulations, Medicaid eligibility rules, and long-term care insurance navigation. We offer Opportunities for professional growth within a fast-growing care network.

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