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Job Description Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need. So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Case Manager (CM), to join our team! – Veterans preferred for specific VA Shelter locations. By ICL definition, under the direct supervision of the Program Supervisor, a Case Manager is someone primarily responsible for assisting residents with organized and formulated comprehensive service planning and assessment activities in conjunction with specialty program staff, while assuring plan implementation through direct case management or co-provider services, in addition to, primary or shared responsibility – depending upon the specialty or discipline – in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, healthcare services, parole boards, etc. In short, for some residents, the CM will be the major provider of a particular service, and for others, a secondary support agent. MIN. ROLE REQUIREMENTS & PREFERENCES: • LOCATION: LIC, NY 11101 + Available 5 Days min. Monday to Sunday, with options for O.T. – Shift: Days & Hours TBD, • EDU/EXP: degree options below MUST be majored and/or concentrating (min. 24 credits) in the following human service fields… social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, sociology, community mental health, child and family studies, speech and hearing – OR – a practicum encompassing a substantial number of activities with the target population, alongside coinciding experience with providing direct services to individuals with mental disabilities – preferably in a shelter setting, • BA Degree and 1+ years of case management or relevant human services exp., • BA Degree with 1-year practicum and 1+ years of case management or relevant human services exp., • AA Degree and 3+ years of case management or relevant human services exp., • GED/HSE or HS Diploma and 5+ years of case management or relevant human services exp., • Certifications: CPR & First Aid and OD Responder from NYS Opioid Overdose Prevention Program (NYSOOPP), • Proper attire always – this includes work pants, boots, and outer/inner-wear with the ICL company logo (provided after training) ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: • Ability to stand, stoop, bend, and stretch for long periods of time, • Ability to effectively use computer software such as MS Word and Outlook, • Ability to consistently report for work as scheduled, being on-call if needed, • Knowledge of the causes and processes of mental illness and substance abuse disorder, • Ability to perform medium to heavy manual labor, including lifting objects weighing up to 50+ lbs, • Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders, • Strong problem-identification and solving skills with an awareness of self and one’s impact on others, • Ability to work independently and as a team, to conform to all applicable safety and accountability measures, • Strong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatory, • Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities, • Ability to learn, understand, and comply with all state and city regulations, policies, and procedures regarding case management, • Ability to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting, • Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below... CASE MANAGEMENT TASKS: • Housing Support – perform regular inspections of the residents’ living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas; immediately account for residents and file missing person reports on residents not accounted for in accordance with ICL policy and procedure; execute emergency exit plans as outlined in the policy and procedure manual, • Team and Staff Support – function as an effective team member, including performing share of work, cooperating with coworkers, securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors, and residents; work with other team members (e.g. Substance Abuse Specialist) in addressing the needs of residents; review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews; report serious incidents, allegations, or sensitive situations to supervisors; attend regularly scheduled staff and clinical meetings, and supervisions as well as in-service trainings and developmental activities, • Compliance Support – comply with attendance and timekeeping rules and report reliably and regularly to work on an on-going basis; comply and promote compliance with all applicable laws, regulations, and agency policies helping to strengthen and maintain an ethical organizational culture; participate in ongoing reviews of existing linkages for resident adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes; seek to extend program and other agency linkages as part of a continuous quality improvement, • Admin Support – prepare and complete accurate incident and documentation reports, and other written materials, in accordance with ICL policy, in a timely manner; develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards; maintain up-to-date and accurate individual paper and electronic case records on each assigned resident; conduct quarterly reviews of the service-plans, assessment info, medical records, and changes in care with follows-up to determine quantity and quality service provided; obtain and document and/or file assessment info such as medical, psychological, and social factors contributing to the resident's situation as well as info about the resident’s strengths, needs, abilities and preferences; continually document resident’s treatment progress, developing measurable and objective service plans that maximize a resident’s strengths and abilities in accordance with regulatory guidelines; review the staff communication log and make entries concerning essential elements of information designated by program mgmt. RESIDENT SUPPORT TASKS: • Resident Integration – show empathy to residents upon entry; participate in orientation of new residents, explaining the types of clinical services, recreational activities, and ICL programs that are available; instruct the resident in daily living skills, socialization skill enhancement, and conflict resolution, • Service Plan Support – obtain and develop resource info for residents in all aspects of their care; disseminate this information to residents in a manner that is clear and understandable; advocate on behalf of residents with outside service providers and within ICL; collaborate with residents to utilize assessment info to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents’ cultural and ethnic background, customs, needs, beliefs and preferred language; use cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals; conduct weekly meetings with residents to follow-up on service plan goals and objectives; effectively and efficiently write, create, understand and follow verbal and written instructions and questions from residents, • Community Support – actively look for ways to assist residents with compassion and hope; believe and help residents work toward recovery; refer residents to community resources and other orgs.; provide support & advice to significant others of the residents and Transitional Veterans Residence staff; provide motivational interviewing to residents as needed; accompany individual during the first-day transition from Transitional Veterans Residence to meetings with community providers, and in establishing connections with local community resources, • Travel & Recreational Planning – provide residents on both an individual or group basis with transportation for housing placement, service appointments, recreational, or other service plan-related purposes as appropriate; plans, arranges, and/or escorts residents to social or recreational service activities, • Education Support – assist residents in finding and getting into vocational training or other training opportunities; conducts in vivo assessment and living skills training as needed; serves as a role model to residents including modeling appropriate interpersonal interactions, appearance, demeanor, • Finance Support – assist residents with developing a savings and money mgmt. plan within the scope of the Dept. of Homeless Services and Veterans Administration regulations; optimize resident income through advocacy with the HRA and VA who will offer and provide residents both group and individual instruction in budgeting, banking, and resident skills such as shopping wisely from a price and product perspective, credit, taxes, etc., • Medical Support – provide counseling in 1:1 or group formats that assist residents with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities, and environmental resources to attain goals; accompany residents on regular scheduled appointments or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident; participate in substance abuse services with the substance abuse counselor/specialist; administer CPR or first aid to staff or residents who require such services; use sound judgment in identifying and solving problems and knowing when to seek assistance for residents, • Conflict Resolution – perform crisis assessment and verbal/non-verbal crisis intervention; mediate conflicts between residents, negotiating ground rules for relationships; may provide critical time intervention procedures; maintain self-control in crisis situations, working with residents, families, and staff in a caring and respectful manner, • Discharge Support – facilitate individualized services to residents, meeting their diverse needs and focusing on the discharge planning goal with due understanding of and consideration for cultural differences, • Perform other job-related tasks as assigned in an organized and detail-oriented manner…, • Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info to the role above or the benefits mentioned below… ICL BENEFITS: PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours and EDU Leave is 40+ hours ONLY! • PAID Orientation and Training, • Choice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too), • Life & AD&D Insurance + Medical Flexible Spending, • Mental Health Services and Providers, • Educational & Parental Leave, • Tuition & Work-Life Assistance, • Commuter Benefits Plan, • Employee Assistance Program, • Matching 403B (non-profit), • Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc., • Discounts on select ticketed purchases provided by Plum Benefits, • And many more… #ICLCW

Job Description Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need. So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Case Manager (CM), to join our team! – Veterans preferred for specific VA Shelter locations. By ICL definition, under the direct supervision of the Program Supervisor, a Case Manager is someone primarily responsible for assisting residents with organized and formulated comprehensive service planning and assessment activities in conjunction with specialty program staff, while assuring plan implementation through direct case management or co-provider services, in addition to, primary or shared responsibility – depending upon the specialty or discipline – in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, healthcare services, parole boards, etc. In short, for some residents, the CM will be the major provider of a particular service, and for others, a secondary support agent. MIN. ROLE REQUIREMENTS & PREFERENCES: • LOCATION: Brooklyn, NY 11201 + Available 5 Days min. Monday to Sunday, with options for O.T. – Shift: Days & Hours TBD, • EDU/EXP: degree options below MUST be majored and/or concentrating (min. 24 credits) in the following human service fields… social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, sociology, community mental health, child and family studies, speech and hearing – OR – a practicum encompassing a substantial number of activities with the target population, alongside coinciding experience with providing direct services to individuals with mental disabilities – preferably in a shelter setting, • BA Degree and 1+ years of case management or relevant human services exp., • BA Degree with 1-year practicum and 1+ years of case management or relevant human services exp., • AA Degree and 3+ years of case management or relevant human services exp., • GED/HSE or HS Diploma and 5+ years of case management or relevant human services exp., • Certifications: CPR & First Aid and OD Responder from NYS Opioid Overdose Prevention Program (NYSOOPP), • Proper attire always – this includes work pants, boots, and outer/inner-wear with the ICL company logo (provided after training) ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: • Ability to stand, stoop, bend, and stretch for long periods of time, • Ability to effectively use computer software such as MS Word and Outlook, • Ability to consistently report for work as scheduled, being on-call if needed, • Knowledge of the causes and processes of mental illness and substance abuse disorder, • Ability to perform medium to heavy manual labor, including lifting objects weighing up to 50+ lbs, • Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders, • Strong problem-identification and solving skills with an awareness of self and one’s impact on others, • Ability to work independently and as a team, to conform to all applicable safety and accountability measures, • Strong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatory, • Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities, • Ability to learn, understand, and comply with all state and city regulations, policies, and procedures regarding case management, • Ability to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting, • Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below... CASE MANAGEMENT TASKS: • Housing Support – perform regular inspections of the residents’ living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas; immediately account for residents and file missing person reports on residents not accounted for in accordance with ICL policy and procedure; execute emergency exit plans as outlined in the policy and procedure manual, • Team and Staff Support – function as an effective team member, including performing share of work, cooperating with coworkers, securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors, and residents; work with other team members (e.g. Substance Abuse Specialist) in addressing the needs of residents; review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews; report serious incidents, allegations, or sensitive situations to supervisors; attend regularly scheduled staff and clinical meetings, and supervisions as well as in-service trainings and developmental activities, • Compliance Support – comply with attendance and timekeeping rules and report reliably and regularly to work on an on-going basis; comply and promote compliance with all applicable laws, regulations, and agency policies helping to strengthen and maintain an ethical organizational culture; participate in ongoing reviews of existing linkages for resident adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes; seek to extend program and other agency linkages as part of a continuous quality improvement, • Admin Support – prepare and complete accurate incident and documentation reports, and other written materials, in accordance with ICL policy, in a timely manner; develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards; maintain up-to-date and accurate individual paper and electronic case records on each assigned resident; conduct quarterly reviews of the service-plans, assessment info, medical records, and changes in care with follows-up to determine quantity and quality service provided; obtain and document and/or file assessment info such as medical, psychological, and social factors contributing to the resident's situation as well as info about the resident’s strengths, needs, abilities and preferences; continually document resident’s treatment progress, developing measurable and objective service plans that maximize a resident’s strengths and abilities in accordance with regulatory guidelines; review the staff communication log and make entries concerning essential elements of information designated by program mgmt. RESIDENT SUPPORT TASKS: • Resident Integration – show empathy to residents upon entry; participate in orientation of new residents, explaining the types of clinical services, recreational activities, and ICL programs that are available; instruct the resident in daily living skills, socialization skill enhancement, and conflict resolution, • Service Plan Support – obtain and develop resource info for residents in all aspects of their care; disseminate this information to residents in a manner that is clear and understandable; advocate on behalf of residents with outside service providers and within ICL; collaborate with residents to utilize assessment info to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents’ cultural and ethnic background, customs, needs, beliefs and preferred language; use cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals; conduct weekly meetings with residents to follow-up on service plan goals and objectives; effectively and efficiently write, create, understand and follow verbal and written instructions and questions from residents, • Community Support – actively look for ways to assist residents with compassion and hope; believe and help residents work toward recovery; refer residents to community resources and other orgs.; provide support & advice to significant others of the residents and Transitional Veterans Residence staff; provide motivational interviewing to residents as needed; accompany individual during the first-day transition from Transitional Veterans Residence to meetings with community providers, and in establishing connections with local community resources, • Travel & Recreational Planning – provide residents on both an individual or group basis with transportation for housing placement, service appointments, recreational, or other service plan-related purposes as appropriate; plans, arranges, and/or escorts residents to social or recreational service activities, • Education Support – assist residents in finding and getting into vocational training or other training opportunities; conducts in vivo assessment and living skills training as needed; serves as a role model to residents including modeling appropriate interpersonal interactions, appearance, demeanor, • Finance Support – assist residents with developing a savings and money mgmt. plan within the scope of the Dept. of Homeless Services and Veterans Administration regulations; optimize resident income through advocacy with the HRA and VA who will offer and provide residents both group and individual instruction in budgeting, banking, and resident skills such as shopping wisely from a price and product perspective, credit, taxes, etc., • Medical Support – provide counseling in 1:1 or group formats that assist residents with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities, and environmental resources to attain goals; accompany residents on regular scheduled appointments or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident; participate in substance abuse services with the substance abuse counselor/specialist; administer CPR or first aid to staff or residents who require such services; use sound judgment in identifying and solving problems and knowing when to seek assistance for residents, • Conflict Resolution – perform crisis assessment and verbal/non-verbal crisis intervention; mediate conflicts between residents, negotiating ground rules for relationships; may provide critical time intervention procedures; maintain self-control in crisis situations, working with residents, families, and staff in a caring and respectful manner, • Discharge Support – facilitate individualized services to residents, meeting their diverse needs and focusing on the discharge planning goal with due understanding of and consideration for cultural differences, • Perform other job-related tasks as assigned in an organized and detail-oriented manner…, • Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info about the role above or the benefits mentioned below… ICL BENEFITS: PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours, and EDU Leave is 40+ hours ONLY! • PAID Orientation and Training, • Choice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too), • Life & AD&D Insurance + Medical Flexible Spending, • Mental Health Services and Providers, • Educational & Parental Leave, • Tuition & Work-Life Assistance, • Commuter Benefits Plan, • Employee Assistance Program, • Matching 403B (non-profit), • Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc., • Discounts on select ticketed purchases provided by Plum Benefits, • And many more…

Job Description Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need. So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Case Manager (CM), to join our team! – Veterans preferred for specific VA Shelter locations. By ICL definition, under the direct supervision of the Program Supervisor, a Case Manager is someone primarily responsible for assisting residents with organized and formulated comprehensive service planning and assessment activities in conjunction with specialty program staff, while assuring plan implementation through direct case management or co-provider services, in addition to, primary or shared responsibility – depending upon the specialty or discipline – in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, healthcare services, parole boards, etc. In short, for some residents, the CM will be the major provider of a particular service, and for others, a secondary support agent. MIN. ROLE REQUIREMENTS & PREFERENCES: • LOCATION: Brooklyn, NY 11201 + Available 5 Days min. Monday to Sunday, with options for O.T. – Shift: Days & Hours TBD, • EDU/EXP: degree options below MUST be majored and/or concentrating (min. 24 credits) in the following human service fields… social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, sociology, community mental health, child and family studies, speech and hearing – OR – a practicum encompassing a substantial number of activities with the target population, alongside coinciding experience with providing direct services to individuals with mental disabilities – preferably in a shelter setting, • BA Degree and 1+ years of case management or relevant human services exp., • BA Degree with 1-year practicum and 1+ years of case management or relevant human services exp., • AA Degree and 3+ years of case management or relevant human services exp., • GED/HSE or HS Diploma and 5+ years of case management or relevant human services exp., • Certifications: CPR & First Aid and OD Responder from NYS Opioid Overdose Prevention Program (NYSOOPP), • Proper attire always – this includes work pants, boots, and outer/inner-wear with the ICL company logo (provided after training) ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: • Ability to stand, stoop, bend, and stretch for long periods of time, • Ability to effectively use computer software such as MS Word and Outlook, • Ability to consistently report for work as scheduled, being on-call if needed, • Knowledge of the causes and processes of mental illness and substance abuse disorder, • Ability to perform medium to heavy manual labor, including lifting objects weighing up to 50+ lbs, • Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders, • Strong problem-identification and solving skills with an awareness of self and one’s impact on others, • Ability to work independently and as a team, to conform to all applicable safety and accountability measures, • Strong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatory, • Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities, • Ability to learn, understand, and comply with all state and city regulations, policies, and procedures regarding case management, • Ability to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting, • Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below... CASE MANAGEMENT TASKS: • Housing Support – perform regular inspections of the residents’ living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas; immediately account for residents and file missing person reports on residents not accounted for in accordance with ICL policy and procedure; execute emergency exit plans as outlined in the policy and procedure manual, • Team and Staff Support – function as an effective team member, including performing share of work, cooperating with coworkers, securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors, and residents; work with other team members (e.g. Substance Abuse Specialist) in addressing the needs of residents; review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews; report serious incidents, allegations, or sensitive situations to supervisors; attend regularly scheduled staff and clinical meetings, and supervisions as well as in-service trainings and developmental activities, • Compliance Support – comply with attendance and timekeeping rules and report reliably and regularly to work on an on-going basis; comply and promote compliance with all applicable laws, regulations, and agency policies helping to strengthen and maintain an ethical organizational culture; participate in ongoing reviews of existing linkages for resident adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes; seek to extend program and other agency linkages as part of a continuous quality improvement, • Admin Support – prepare and complete accurate incident and documentation reports, and other written materials, in accordance with ICL policy, in a timely manner; develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards; maintain up-to-date and accurate individual paper and electronic case records on each assigned resident; conduct quarterly reviews of the service-plans, assessment info, medical records, and changes in care with follows-up to determine quantity and quality service provided; obtain and document and/or file assessment info such as medical, psychological, and social factors contributing to the resident's situation as well as info about the resident’s strengths, needs, abilities and preferences; continually document resident’s treatment progress, developing measurable and objective service plans that maximize a resident’s strengths and abilities in accordance with regulatory guidelines; review the staff communication log and make entries concerning essential elements of information designated by program mgmt. RESIDENT SUPPORT TASKS: • Resident Integration – show empathy to residents upon entry; participate in orientation of new residents, explaining the types of clinical services, recreational activities, and ICL programs that are available; instruct the resident in daily living skills, socialization skill enhancement, and conflict resolution, • Service Plan Support – obtain and develop resource info for residents in all aspects of their care; disseminate this information to residents in a manner that is clear and understandable; advocate on behalf of residents with outside service providers and within ICL; collaborate with residents to utilize assessment info to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents’ cultural and ethnic background, customs, needs, beliefs and preferred language; use cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals; conduct weekly meetings with residents to follow-up on service plan goals and objectives; effectively and efficiently write, create, understand and follow verbal and written instructions and questions from residents, • Community Support – actively look for ways to assist residents with compassion and hope; believe and help residents work toward recovery; refer residents to community resources and other orgs.; provide support & advice to significant others of the residents and Transitional Veterans Residence staff; provide motivational interviewing to residents as needed; accompany individual during the first-day transition from Transitional Veterans Residence to meetings with community providers, and in establishing connections with local community resources, • Travel & Recreational Planning – provide residents on both an individual or group basis with transportation for housing placement, service appointments, recreational, or other service plan-related purposes as appropriate; plans, arranges, and/or escorts residents to social or recreational service activities, • Education Support – assist residents in finding and getting into vocational training or other training opportunities; conducts in vivo assessment and living skills training as needed; serves as a role model to residents including modeling appropriate interpersonal interactions, appearance, demeanor, • Finance Support – assist residents with developing a savings and money mgmt. plan within the scope of the Dept. of Homeless Services and Veterans Administration regulations; optimize resident income through advocacy with the HRA and VA who will offer and provide residents both group and individual instruction in budgeting, banking, and resident skills such as shopping wisely from a price and product perspective, credit, taxes, etc., • Medical Support – provide counseling in 1:1 or group formats that assist residents with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities, and environmental resources to attain goals; accompany residents on regular scheduled appointments or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident; participate in substance abuse services with the substance abuse counselor/specialist; administer CPR or first aid to staff or residents who require such services; use sound judgment in identifying and solving problems and knowing when to seek assistance for residents, • Conflict Resolution – perform crisis assessment and verbal/non-verbal crisis intervention; mediate conflicts between residents, negotiating ground rules for relationships; may provide critical time intervention procedures; maintain self-control in crisis situations, working with residents, families, and staff in a caring and respectful manner, • Discharge Support – facilitate individualized services to residents, meeting their diverse needs and focusing on the discharge planning goal with due understanding of and consideration for cultural differences, • Perform other job-related tasks as assigned in an organized and detail-oriented manner…, • Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info about the role above or the benefits mentioned below… ICL BENEFITS: PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours, and EDU Leave is 40+ hours ONLY! • PAID Orientation and Training, • Choice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too), • Life & AD&D Insurance + Medical Flexible Spending, • Mental Health Services and Providers, • Educational & Parental Leave, • Tuition & Work-Life Assistance, • Commuter Benefits Plan, • Employee Assistance Program, • Matching 403B (non-profit), • Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc., • Discounts on select ticketed purchases provided by Plum Benefits, • And many more…

Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: • 12+ years' experience with software development, design, and architecture, • Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred)., • 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions, • 8+ years' experience in Agile practices, building software in an enterprise environment., • ServiceNow Certified Implementation Specialist and Certified Application Developer certifications., • Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules., • Strong expertise in ServiceNow scripting, workflows, and integrations., • Deep enterprise architecture experience, including technical, business, security, and data architecture, • The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results., • Strong capability & ability to drive stakeholder & relationship management with all partners, • ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist., • Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps)., • Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements., • Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: • Proven ability to work cross-functionally with teams to deliver successful projects., • Excellent problem-solving skills and ability to think critically., • Strong written and verbal communication skills and client facing skills., • Strong organizational skills with the ability to multitask and prioritize multiple priorities., • Work independently with minimal direction., • Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

Job Description Our client is a distinguished national legal and professional services firm with eleven offices across the United States, boasting over 450 legal experts and 350 business professionals. This unique, multidisciplinary firm is renowned for its unwavering commitment to quality and exceptional client service. Its innovative approach—integrating legal services, advocacy, and business strategy—sets it apart from competitors, enabling the firm to deliver a distinct and compelling value proposition. With a focus on client success, this firm is well-positioned to navigate complex challenges and drive impactful results. Role The legal team are eager to welcome a new Billing Specialist to join their New York, Los Angeles, Boston, or Washington, D.C. office. In this crucial role, you will be integral to their legal operations, processing a significant volume of bills each month with precision and care. Your attention to detail will ensure all bills are handled accurately and promptly, whilst adhering to the professional guidelines, client specifications, and all billing department's policies. The ideal candidate must not only be meticulous but also passionate about the legal profession and its unique billing requirements. If you’re looking to make a positive impact in a supportive and collaborative environment, we invite you to be part of their dedicated team. Requirements • Accurately and timely process high volume of bills each month, including complex bills with requirements such as split party billing, flat fee arrangements and multiple discounts by matter for client-level bills., • Familiarize self with special fee arrangements for clients and act as resource to billing professionals on how to best implement arrangements., • Monitor select matter billings against budgets to track and alert of potential overage/deficit., • Create and maintain accurate and up-to-date client and/or billing professional specific billing instructions., • Review client and matter setup for accuracy and consistency., • Review and edit pre-bills according to billing professional instructions and compliant with client billing guidelines, • Submit invoices electronically, monitor and promptly resolve reduction and appeals., • Communicate effectively with billing professionals, assistants, and clients to solve problems that arise during the billing process to ensure that bills are mailed timely., • Escalate to the Billing Supervisor, if necessary, clearly articulating the issue and possible solutions., • Actively listen to issues raised by billing professionals and offer suggestions to the Billing Supervisor on process changes that address the issues., • Clearly articulate Firm’s billing policies, including policies on write-offs and carry forwards to billing professionals and their assistants., • Monitor carry forwards and write-offs and alert Billing Supervisor of problems., • Coordinate with Accounts Payable to ensure that all costs are captured timely, particularly in the case of an out-of-cycle invoice, such as when a closing occurs., • Troubleshoot with Collections to resolve billing issues resulting in payment problems., • Create billing schedules and bill and payment analyses as required., • Must have a minimum of two years of legal billing experience., • College Degree and Aderant experience highly preferred., • Self-starter who proactively focuses on providing excellent and responsive client service., • Quickly grasps processes and procedures and applies them to everyday tasks., • Prioritizes and organizes workflow to complete tasks in a timely manner., • Active listening skills and a systematic and structured approach to problem solving which results in the implementation of practical solutions., • Adapts to different work styles and to changing circumstances while adhering to Firm policies and billing guidelines., • Communicates effectively with all levels of the organization both verbally and in writing., • Works well under pressure and stays focused on accomplishing the task., • Exercises good judgment., • Works well both independently as well as part of a team., • Knowledge of billing systems such as Aderant., • Experience with e-billing., • Solid basic math skills, including addition, subtraction, multiplication, division and calculation of percentages., • Excellent spelling and grammar skills., • Demonstrated proficiency with Word and Excel., • Competitive salary $75k - $95k (dependent on experience)., • Comprehensive benefits package (Medical / Dental / Vision), • 401(k), • Commuter benefits / parking plans (dependent on state). Our client is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, physical or mental disability, religion, creed, national origin, citizenship status, ancestry, sex or gender (including gender identity, gender expression, status as a transgender or transsexual individual, pregnancy, childbirth, or related medical conditions), age (over 40), genetic information, past, current, or prospective service in the uniformed services, sexual orientation, political activity or affiliation, genetic or and any other protected classes or characteristic

Job Description Magnetic, a top-performing boutique luxury real estate firm in New York City, is seeking a Marketing Specialist who thrives in both strategy and execution. We’re looking for someone who will roll up their sleeves, own the marketing process from idea to implementation, and bring creative vision to life across multiple platforms. If you’re a high-energy, positive, driven, and detail-oriented marketing professional who loves seeing your efforts directly impact results, we want to meet you. This role is ideal for someone who is equally comfortable crafting strategy and executing hands-on creative work. You’ll work closely with the Director of Operations and Founder, playing a pivotal role in launching a real estate book in the second half of 2025. The Marketing Specialist will own and execute an integrated, A-to-Z marketing strategy for the firm and its leadership brand. The ideal candidate comes from a small business background, with proven experience building campaigns from the ground up, from planning and creative design to tracking performance and reporting results. This is a hands-on role: you’ll be designing social media calendars, editing video for short-form platforms, managing paid ads, and drafting email campaigns. You will also take part in a unique project showcasing your ability to repurpose content into a full multi-channel campaign, tied to the Founders’ upcoming book launch. Compensation • Salary Range: $70,000 – $80,000 based on experience, • Bonus Opportunity, • Growth Potential, • Create and Execute Marketing Strategy: Plan and oversee full marketing campaigns across digital, print, and social platforms., • Content Creation: Produce and edit video content for reels, TikTok, and YouTube Shorts; design engaging graphics and ads using Canva and other creative tools., • Social Media Management: Develop and manage content calendars, schedule planned posts, and engage with audiences across Instagram, LinkedIn, TikTok, and YouTube., • Advertising & Lead Generation: Manage and optimize Google Ads, paid social campaigns, and retargeting., • Email & Text Campaigns: Design and distribute newsletters, drip campaigns, and promotional messages., • Analytics & Reporting: Track, analyze, and report on performance metrics to drive improvements., • Special Projects: Collaborate on the CEO’s book launch, speaking engagements, PR initiatives, and other high-impact marketing events., • Proven success in small business marketing, ideally in real estate, professional services, or related industries., • Hands-on experience creating and executing multi-channel strategies, including social media, Google Ads, email, and text campaigns., • Strong skills in video editing, short-form content production, and Canva-based design., • Ability to produce and manage content calendars and plan campaigns in advance., • Excellent written and verbal communication skills, with strong copywriting ability., • Highly organized, detail-oriented, and able to manage multiple projects simultaneously., • Growth-minded, resourceful, and motivated to bring ideas to life., • Proficiency in Microsoft Office, Google Suite, Canva, and social media scheduling tools.About Company Magnetic, founded by industry veteran Scott Harris, is a leading boutique luxury real estate firm in New York City, known for delivering exceptional service and results to clients. Our team thrives on creativity, collaboration, and innovation, helping clients navigate the dynamic real estate market while fostering a culture of growth and excellence.

Job Description The American Lung Association has an excellent opportunity for a Manager, Health Promotions. Working as a member of the Health Promotion & Education department, you will join an outstanding group of professionals dedicated to our mission: to save lives by improving lung health and preventing lung disease through research, education, and advocacy. Manage and implement Addressing the Burden of Childhood Asthma in New York State grant including evidence-based strategies to expand the quality and availability of guidelines-based asthma control services. Efforts aimed at improving asthma-related health outcomes and quality of life among children with asthma and their families/caregivers across New York’s highest asthma burden areas will be driven by the strategies outlined in the Center for Disease Control (CDC) National Asthma Control Program’s EXHALE Technical Package. This is a 100% grant-funded position serving the State of New York, focusing primarily Brooklyn, Queens, Manhattan, and the Bronx. Location: This position is located at the American Lung Association's New York, NY office and will be a hybrid of in-person and virtual work. Responsibilities: • Design, implement, evaluate, and monitor evidence-based initiatives for the Addressing the Burden of Childhood Asthma in NYS grant by establishing and managing work plan projects that address the needs of the high-risk population incorporating the EXHALE Technical Package., • Manage and deliver Project BREATHE NY to members of the multidisciplinary asthma care team across many healthcare settings. Ensure program quality, performance and effectiveness., • Develop, maintain, and disseminate asthma care delivery tools to guide implementation of guidelines-based care., • Collaborate with other key staff members, partners, and organizations working to expand comprehensive asthma control services., • Work with national and local advocacy team to promote asthma as a priority., • Develop and submit timely reports as required by the association and funding sources, including monthly management reports, grant reports and program metrics reports., • Present program outcomes and disseminate surveillance/ evaluation findings at statewide and national meetings as needed., • Represent the American Lung Association as a member of community, civic, and/or health coalitions and organizations related to the Association’s mission., • Build, maintain, and cultivate relationships with funders, facilitators, and community partners to encourage program delivery, sustainability, and growth across service territory, including American Lung Association programs where applicable., • Select and participate in local, state, and national seminars and courses designed to increase skills and knowledge related to job requirements., • Participate in and support all area events and provide support for annual report, awards, grants and other activities as assigned., • Bachelor’s degree in public health, Health Promotion, or related field required. Master’s degree in public health, or a related field preferred., • Minimum of three to five years of experience developing and implementing community awareness, education, stakeholder engagement and programs specifically related to areas of public health., • Certified Asthma Educator (AE-C), Respiratory Therapist (RRT), Registered Nurse license (RN) or Certified Health Education Specialist (CHES) preferred; must obtain AE-C within one year of hire. Prior experience in public health, social services, public policy, and/or advocacy required., • Experience in coalition building, developing and implementing community awareness, education, and programs specifically related to areas of public health., • Experience in the management, implementation and evaluation of programs., • Must be a self-starter with excellent communication skills, both written and oral., • Positive attitude with the ability to work independently and cooperatively in a team environment., • Must have a valid Driver’s license and your own reliable transportation with the ability to travel within assigned area 60% of the time for meetings and conferences, as well as the flexibility to work irregular hours, including evenings and weekends with some overnights required., • Able to work with minimum direct supervision, make decisions, and take initiative., • Proven ability to cultivate and steward relationships across a diverse population., • Must be proficient in Microsoft Office and Internet applications., • Ability to lift approximately 25 lbs. (supplies) Benefits: The Lung Association offers a comprehensive benefits package including: • Paid Leave - 10 vacation days in the first year (15 days thereafter), 2 personal days and 15 sick days per year, as well as 12 company-paid holidays per year. We also offer Paid Parental Leave for eligible employees., • Insurance - Employees (and their eligible dependents) can enroll in our medical, dental, and vision plans, as well as voluntary plans for critical illness, accident, hospital indemnity, short-term disability and supplemental life/AD&D insurance. Employees will be enrolled in company-paid life/AD&D and long-term disability Insurance coverage. Equal Employment Opportunity The American Lung Association is committed to employ, in its best judgment, the most suitable candidates for approved positions while engaging in recruitment and selection practices that are in compliance with all applicable employment laws. We are an equal opportunity employer: women, minorities, veterans and persons with disabilities are encouraged to apply. Policy Statement It is the policy of the American Lung Association to prohibit discrimination and harassment of any type and to provide equal employment opportunities to employees and applicants, without regard to their race, color, sex, sexual orientation, age, marital status, religion, national origin, alienage or citizenship status, genetic predisposition or carrier status, or physical and/or mental disabilities, veteran status, or any other status protected by law. The American Lung Association will take affirmative action to employ, advance in employment and otherwise treat all individuals in the foregoing categories without discrimination in all employment practices. This policy applies in all Human Resources actions including recruitment, selection, evaluation, promotion, compensation and training.

Job Description Company Overview We are a fast-growing Chinese restaurant group headquartered in New York, operating multiple influential dining brands. By combining authentic Chinese culinary heritage with global trends, we deliver a one-of-a-kind dining experience to food lovers around the world. We are not just running restaurants — we are building a Chinese restaurant brand portfolio with global ambitions. If you want to join a passionate, creative team and witness a brand’s journey from great to extraordinary, this is your stage. Brand Promotion Specialist Key Responsibilities A. Brand Influence Building & Communication • Drive brand visibility and influence across multiple channels and consumer groups, ensuring a clear and distinctive brand image., • Plan and execute storytelling initiatives, value proposition communication, and cultural messaging to strengthen market recognition and customer loyalty., • Develop and execute online and offline promotional events (product launches, holiday campaigns, membership activities, cross-industry collaborations) in line with the annual brand plan., • Draft event proposals, design workflows, and manage budgets to ensure seamless execution., • Plan and execute campaign strategies on social media platforms such as Instagram, Facebook, Xiaohongshu, and TikTok., • Write promotional content and collaborate with design and media teams to produce campaign assets., • Oversee event setup, including materials, venue coordination, and process supervision., • Maintain order at event sites, ensuring a high-quality customer experience., • Work closely with Operations, Design, Marketing, and Supply Chain teams to align event needs and details., • Compile and analyze event performance data (attendance, sales conversion, social media engagement, etc.)., • Bachelor’s degree or above in Marketing, Business Administration, Advertising, Brand Management, Integrated Marketing Communications, Business Analytics, or Digital Marketing., • Hands-on experience in brand influence building and communication, with a proven ability to translate brand values into effective messaging; successful brand building and communication case studies required., • 2+ years of experience in brand promotion, event planning/execution, or marketing operations., • Proven track record in successfully planning and executing online or offline events., • Familiarity with both online marketing channels and offline event workflows, with end-to-end project management skills., • Strong execution ability and communication skills; capable of driving collaboration across multiple stakeholders., • Solid copywriting ability and commercial aesthetic sense; able to produce promotional content independently., • Proactive, responsible, resilient under pressure, with a strong sense of innovation. Benefits: • Employee discount, • Flexible schedule Experience: • Branding: 1 year (Required), • restaurant marketing: 1 year (Required) Language: • Mandarin (Required)Company Description"Join our fast-growing multi-brand restaurant group, where great company culture meets exciting career growth opportunities!""Join our fast-growing multi-brand restaurant group, where great company culture meets exciting career growth opportunities!"

Job DescriptionJob Title – Advertising Operations Specialist III Location – Fully Remote Contract Duration – 6-months contract (Potential to Extend) Pay Range - Market Standard Rate, DOE Summary: • Help build & optimize the global media infrastructure and ways of working within the team and with internal and external stakeholders., • Develop global & regional standards for media operations & governance, define KPIs that underpin media goals and objectives, and ensure adoption across teams, • Ensure implementation & governance of our Media Principles & Standards such as Global Planning & Investment, Global Media Measurement, AdVerification, and Billing & Financials, • Day-to-day management & oversight of media tools & tech such as our Media Planning platform, and ad platforms., • Ensures user access governance internally & externally across all tools/tech, while ensuring access guidelines are adopted to meet org & team requirements, • Accurate, timely monitoring, and control of media spend & budgets within internal systems (Finance tools, etc.), • Assist in handling media agency partnerships such as tracking budget and fiscal responsibility, billing and invoice accuracy, • Assist Global Media Ops Lead in implementing a Training framework & curriculum that will drive innovation and advancement in media operations and governance capabilities, • Help lead & improve general media team on-boarding process & requirements for new hires, • Must be process-driven. Track record of designing, building and implementing new processes and ways of working including desire for continuous process improvement, • Strong project management experience including documentation of project plans, timeline and KPI tracking., • Understanding of media discipline, channels and nomenclature, tracking tools & systems and regulatory guidelines, • At least 4-5 years’ experience in media agency or experience working with global & regional media agencies, • At least 3-5 years’ experience in an Operations role in related field (Marketing, Media, Agency/Advertising or Business), • Experience in change management --- must have understanding and demonstration of application of transition or change management processes in complex environments, • Proven track record of building operational ways of working and influencing, and effectively managing task completion., • Experience working in a fast-paced, ambiguous environment, and working effectively with cross functional teams such as Finance, Sourcing, Marketing teams., • Good instincts - able to initiate and drive outcomes independently and collaboratively, while operating in a complex organization Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.