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Job DescriptionWe are Glassbox, and we are looking for a CX Engineer to join our global team.Our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world. Our customers are the best of the best and include six out of the ten largest global banks, the world's largest hotel chain, the largest healthcare, and the largest telecommunications company in the U.S.Now is the perfect time to come to Glassbox and help us accelerate our global leadership position!If you are a dynamic, successful, experienced, metrics-driven leader, Glassbox might be a great fit.Will you join us on this journey? What You Will Do? Premium Customer Engagement • Act as a designated technical expert for a portfolio of Premium customers., • Proactively engage in technical health checks, case reviews, and solution consultations., • Analyze and resolve complex issues in web and mobile applications, covering both frontend and backend layers., • Use advanced web analysis tools (e.g., Chrome DevTools, Fiddler, Postman, Wireshark) to dissect HTTP/HTTPS traffic, browser behaviors, APIs, and session replay logs., • Maintain detailed internal documentation and contribute to the Support Knowledge Base with deep-dive articles and troubleshooting guides., • Serve as the interface to R&D and DevOps for complex issues requiring product-level fixes., • Stay ahead of product releases, security updates, and industry best practices across web, mobile, and cloud platforms., • Suggest product or support process enhancements based on recurring issues or customer feedback. What You Will Need Must-Have • 3+ years of technical support experience in SaaS, web applications, or client-server environments, • Strong experience in troubleshooting on Windows and Linux, • Deep understanding of HTTP, HTML, cookies, JavaScript, REST APIs, JSON, • Skilled in using logs, APM tools, and browser/network analysis tools, • Excellent written and verbal communication in English, with experience supporting enterprise-level customers, • Familiarity with AWS environments, including EC2, CloudWatch, and basic networking, • Experience with mobile app platforms (iOS/Android), React Native, or similar frameworks, • Exposure to tag managers, CDNs, and session replay tools, • Prior experience in B2B enterprise support, Technical Account Management (TAM), or Professional Services roles, • Proven experience providing dedicated support to Premium or strategic clients, including regular engagement (e.g., weekly calls, QBRs) and high-touch service

Mastech Digital Inc. (NYSE: MHH) is a minority-owned, publicly traded IT staffing and digital transformation services company. Headquartered in Pittsburgh, PA, and established in 1986, we serve clients nationwide through 11 U.S. offices. Role: Data Engineer Location: Merrimack, NH/Smithfield, RI/Jersey City, NJ Duration: Full-Time/W2 • Job Description: Heavy SQL for data analysis, validation and querying AWS and the ability to move the data through the data stages and into their target databases. The Postgres database is the target, so that is required. Nice to haves: • Snowflake, • Java for API development is a nice to have (will teach this), • Experience in asset management for domain knowledge., • Production support debugging and processing of vendor data The Expertise and Skills You Bring • A proven foundation in data engineering – bachelor’s degree + preferred, 10+ years’ experience, • Extensive experience with ETL technologies, • Design and develop ETL reporting and analytics solutions., • Knowledge of Data Warehousing methodologies and concepts – preferred, • Advanced data manipulation languages and frameworks (JAVA, PYTHON, JSON) – required, • RMDS experience (Snowflake, PostgreSQL ) – required, • Knowledge of Cloud platforms and Services (AWS – IAM, EC2, S3, Lambda, RDS ) – required, • Designing and developing low to moderate complex data integration solution – required, • Experience with DevOps, Continuous Integration and Continuous Delivery (Maven, Jenkins, Stash, Ansible, Docker) will be preferred, • Expert in SQL and Stored Procedures on any Relational databases, • Good in debugging, analyzing and Production Support, • Application Development based on JIRA stories (Agile environment), • Demonstrable experience with ETL tools (Informatica, Snaplogic), • Experience in working with Python in an AWS environment, • Create, update, and maintain technical documentation for software-based projects and products., • Solving production issues., • Interact effectively with business partners to understand business requirements and assist in generation of technical requirements., • Participate in architecture, technical design, and product implementation discussions., • Working Knowledge of Unix/Linux operating systems and shell scripting, • Experience with developing sophisticated Continuous Integration & Continuous Delivery (CI/CD) pipeline including software configuration management, test automation, version control, static code analysis., • Excellent interpersonal and communication skills, • Ability to work with global Agile teams, • Proven ability to deal with ambiguity and work in fast paced environment, • Ability to mentor junior data engineers. The Value You Deliver • The associate would help the team in designing and building a best-in-class data solutions using very diversified tech stack., • Strong experience of working in large teams and proven technical leadership capabilities, • Knowledge of enterprise-level implementations like data warehouses and automated solutions., • Ability to negotiate, influence and work with business peers and management., • Ability to develop and drive a strategy as per the needs of the team Good to have: Full-Stack Programming knowledge, hands-on test case/plan preparation within Jira