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  • Franchise Business Consultant (NJ/NY)
    Franchise Business Consultant (NJ/NY)
    6 hours ago
    $100000–$115000 yearly
    Full-time
    Moonachie

    Reports to: Director of Operations With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette's mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone. If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR As District Manager you are responsible for maximizing the assigned district's revenue and cash flow growth by efficient use of people, processes and planning. You will be responsible for the execution of an obsessive guest experience that continually exceeds guest expectations. The ideal candidate will provide leadership and vision to their District management staff in our vision to re-establish the neighborhood bakery café as the heart of the community around the world. KNOWLEDGE AND RESPONSIBILITIES • Support strategic planning, implementation and follow up initiatives amongst the team of managers in their market., • Responsible for the primary focus on corporate café operations and all aspects of corporate talent, including talent acquisition, retention and development, where applicable., • Offer guidance and mentorship to other members of the operations team in their respective market - when / where applicable., • Identifies the training needs of cafe managers and works in conjunction with training team to execute applicable training., • Facilitates one-on-one or classroom training as appropriate and needed with franchisee teams., • Creates a mentoring and supportive environment focused on continuous development of teams., • Supports franchisee owners and their GMs to ensure they have processes and procedures to manage performance, like skills evaluations and assessments and performance management, • Also support owners and GMs to ensure they are knowledgeable and aware of the training and development curriculum to ensure their teams have the training necessary to do their jobs to the best of their abilities., • Continually inspects the Region/District's Operational and Guest Service standards; consistently communicates standards to cafe managers and ensures execution at café level., • Proactively meets or exceeds guest experiences; deals promptly with complaints received and puts action plans into place to address service gaps., • Consistent with the Region/Districts plan, ensures cafe managers have specific, focused and well-executed sales and marketing plans. Evaluates cafe financial progress and performance and helps to develop action plans accordingly., • Ensures adherence to policies and procedures for food and beverage sales and consumption, food safety and health/sanitation., • Ensures that policies and procedures are in compliance with organization's policies and with all local and state regulations., • Utilizes preventive maintenance programs to maintain cafe facilities., • Ability to work varying shifts, weekends and holidays, as well as extended workdays to support business needs., • Other duties may be assigned. WHAT YOU NEED TO HAVE • Bachelor's degree and 5-7 years of progressive related experience in high-volume retail, entertainment, hospitality, or restaurant venue are required., • At least 3 to 5 years of progressive management experience managing teams., • Relevant experience or equivalent combination of education and experience is also acceptable., • Thorough knowledge of working Point of Sale (POS) register systems, Toast experience preferred., • Strong Inventory Planning and Management skills required., • P&L capability and sales/marketing skills and abilities., • Flexible, adaptive, upbeat, open and visible management style, with a successful record of accomplishment of managing senior operations leaders across a large geographically decentralized portfolio., • Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members., • Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment., • Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high-performance standards., • High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, intuitive, self-motivated and driven., • Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment., • Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture., • Love of travel! Ability to commute to all current Corporate and Franchise locations, as well as proposed openings. SWEET BENEFITS • Competitive compensation, • Free Cake for your Birthday, • Medical, Dental, Vision benefits, • 401K Retirement Plan, • Paid time off, paid Holidays, • High Performance Culture

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  • Head Maitre d'
    Head Maitre d'
    10 hours ago
    $90000–$100000 yearly
    Full-time
    Manhattan, New York

    About the Role The Head Maître d’ owns NORTE’s reservation book and leads the guest experience from the first request for a table through the end of the visit. This role combines commercial judgment, precise dining room management, and highly personal hospitality. Working closely with the General Manager, the Head Maître d’ builds demand, develops regular guests, and ensures the room feels exceptional every night. In preparation for our upcoming opening, this position requires participation in a mandatory training program. Key Responsibilities Strategic Floor & Reservation Management • Own table inventory, availability, seating plans, pacing, and turn times., • Manage cancellations, waitlists, last-minute requests, and walk-ins to make effective use of every service., • Protect the guest experience while making sound decisions about covers and revenue., • Balance regulars, first-time guests, VIPs, celebrations, and walk-ins throughout the room. Guest Relations • Recognize guests, anticipate preferences, and turn first visits into lasting relationships., • Maintain accurate guest profiles and visit history in Loyalist., • Build genuine relationships with regulars, concierges, and the New York hospitality community., • Handle sensitive requests and guest recovery with discretion, warmth, and sound judgment. Service Leadership • Partner with the General Manager on daily reservation priorities, VIP arrivals, pacing, and guest experience., • Communicate seating decisions and guest information clearly to the host and service teams., • Make timely decisions during service as conditions change., • Serve as a trusted point of contact and an informed presence in the dining room. Qualifications • Prior experience as a Maître d’, Head Maître d’, or Reservations Manager at a high-demand New York City restaurant., • Direct, hands-on ownership of the reservation book, table inventory, waitlist, VIP relationships, and service pacing., • Strong command of Resy or OpenTable and restaurant table management., • Demonstrated ability to recognize guests, build regular clientele, and make effective decisions under pressure., • Excellent communication, organization, discretion, and sound business judgment., • Required: Fluent in English and Spanish, with the ability to communicate effectively in both languages, • Strong social intelligence, presence, and emotional awareness in high-profile guest-facing environments, • Proven ability to handle confidential and sensitive guest matters with professionalism, discretion, and sound judgment, • Warm, polished, and hospitality-driven demeanor, with a genuine passion for creating memorable guest experiences., • High level of professionalism, confidence, and poise in fast-paced, high-demand restaurant environments, • Preferred: Experience with a hospitality CRM such as Loyalist and established relationships within New York City’s restaurant community. Physical Requirements • Ability to work standing and walking for extended periods of time, • Ability to move and lift items up to 40 lbs as needed Measures of Success Success will be evaluated through covers and occupancy, effective use of released inventory, waitlist conversion, repeat visits, growth of the regular guest base, guest recognition, revenue performance, and the quality of the dining room experience Compensation Details • Compensation: $90,000.00 - $100,000.00 annual salary, • Schedule: Full-time, • Benefits & Perks: Paid Time Off, Employee Discounts, Health Insurance

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