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  • Front Desk Agent – Entry Level
    Front Desk Agent – Entry Level
    hace 16 días
    Jornada completa
    Secaucus

    We are hiring Front Desk Agents to join a highly motivated, guest-focused front office team. This is an entry-level position, perfect for anyone looking to get their foot in the hospitality industry or transition into hotel operations. No two days are the same — you’ll be the first point of contact for our guests and a key part of creating a positive stay experience. You’ll receive hands-on training, clear expectations, and ongoing support from an experienced Front Desk leadership team that believes in coaching, collaboration, and growth. What You’ll Learn Hotel front desk operations and guest service standards Check-in/check-out procedures, reservations, and billing Professional communication and service recovery How hotel departments work together to support the guest experience The foundation needed to grow into advanced front desk or leadership roles Key Responsibilities Greet and welcome guests in a friendly, professional manner Handle check-ins, check-outs, and guest requests efficiently Answer guest questions regarding hotel services, amenities, and local attractions Accurately manage reservations, room assignments, and guest information Communicate effectively with Housekeeping, Engineering, Sales, and Leadership Maintain clean, organized work areas and accurate logs/pass-ons Follow hotel policies, procedures, and brand standards Assist with package handling, guest messages, and service requests What We’re Looking For Entry-level candidates welcome — hotel experience not required Positive attitude and strong customer service mindset Willingness to learn, ask questions, and accept coaching Ability to multitask and stay composed in a fast-paced environment Strong communication and basic computer skills Flexible availability (evenings, weekends, holidays as needed) Team players who take pride in doing things the right way Growth & Culture At our hotel, Front Desk Agents aren’t “stuck” at the desk. We actively promote from within and provide opportunities for growth to those who demonstrate reliability, initiative, and strong guest service skills. You’ll be joining a collaborative front desk leadership team that works closely with all departments and values accountability, teamwork, and continuous improvement.

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  • Front Office Manager
    Front Office Manager
    hace 26 días
    Jornada completa
    Bloomfield

    Milestones Child Care Academy is dedicated to providing a nurturing and educational environment for young children. As a leading daycare and preschool provider, we prioritize safety, learning, and development to foster the growth of every child in our care. Summary We are seeking a Front Office Manager to oversee the daily operations of our childcare facility located in Bloomfield. This role is vital in ensuring smooth administrative functions and delivering excellent customer service to families and staff alike. Responsibilities Manage front desk operations, including greeting visitors and handling inquiries. Coordinate communication between parents, staff, and management. Ensure a welcoming and professional environment for children, parents, and staff. Oversee scheduling, appointments, and administrative tasks. Maintain accurate records of attendance and other essential documentation. Support staff with customer service issues and resolve concerns promptly. Implement policies that enhance the safety and well-being of children. Collaborate with management to improve overall facility operations. Qualifications Proven experience in hospitality management or customer service roles. Excellent communication skills in English; multilingual abilities are a plus. Strong organizational skills with attention to detail. Ability to manage multiple tasks efficiently. Friendly demeanor with a professional attitude. Prior experience in a childcare or educational setting is preferred but not required. Proficiency with multi-line phone systems and basic administrative software. Call-To-Action 'Join our team at Milestones Child Care Academy where your organizational skills can make a real difference in young lives. If you’re passionate about creating a positive environment for children and families, we’d love to hear from you—apply today to become part of our caring community.'

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