IT Service Desk Specialist
3 days ago
Reno
Job DescriptionJob Summary Provide IT support for clients remotely or at a client site. Find fixes, workarounds, and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills. May be required to travel to client sites, work weekends or after hours and work mandatory overtime when necessary. Must have a positive can-do approach and attitude and adapt to change. Required to have effective verbal and written communication skills, good color vision, visual acuity to written material as well as product and machinery details, and change priorities as directed. Essential Job Functions • Install and configure hardware and software, • Respond to tickets in accordance with SLA guidelines, • Respond in timely manner to requests and issues, • Repair and replace equipment as needed, • Align endpoints with department security policy, • Provide onsite and remote support to end users, • Assist in AV setups as needed for meetings, • Assist new hire training for basic IT needs, • Set up new workstations for users (deploying equipment, checking over account setups), • Heavy use of Windows, Mac OS, iOS and Android devices, • Ability to work in Active Directory, • Test new technology, • Create documentation for staff for training purposes, • Resolve Tier 1 support tickets, • Extreme Networks Switching knowledge, • Lead and participate in projects approved by management that will improve the experience of our customers and colleagues., • Identify software and systems that are non-compliant with company, customer, state, and federal policies and provide a solution to become compliant, • Perform other duties assisted or needed by request of supervisors/manager., • Follow all established safety rules and regulations and utilize required safety equipment, • Report defective equipment or unsafe conditions to the appropriate personnel, • Maintain work area in a clean and orderly condition, • Follow all company Good Manufacturing Practices & Policies, • Ability to collaborate and maintain Garlock's commitment to a Food Safe environment Skills and Knowledge • A passion for customer service and developing leadership qualities, • Some college education, formal training, or equivalent experience, • 3 years of experience in technical, customer facing capacity., • Demonstrates exceptional interpersonal skills, • Impeccable problem-solving skills, • Ability to own the resolution of reported issues through to completion, • Ability to conceptualize and implement new solutions that improve the experience of our technicians and customers, • Excellent oral and written communication skills, • Strong organizational skills and the ability to handle multiple tasks concurrently, • Ability to travel to off-site locations PREFERRED QUALIFICATIONS: • Bachelor’s Degree in a related field or certifications that align with front line support., • Bilingual (English/Spanish) a plus. Physical Requirements • Typical environment of manufacturing, machinery, and production facilities, • Exposure includes but is not limited to continuous noise, scent of materials, bright workstations, machinery with moving parts, • Intermittently on feet for daily on concrete floors, • Period lifting material weighing up to 50lbs, • Squatting, crouching, turning, twisting, stretching, climbing steps, grabbing, pulling, pushing, and bending., • Visual and hearing acuity within normal limits It is the responsibility of all Employees to ensure that the product produced by Garlock Flexibles meets or exceeds the expectations for quality of Garlock Flexibles and their Customers. It is also the responsibility of all employees to ensure that the Hygiene of their work area meets or exceeds the Standards set in the Garlock Flexibles Good Manufacturing Practices Manual at all times. THE DESCRIPTION ABOVE REPRESENTS THE MOST SIGNIFICANT DUTIES OF THIS POSITION BUT DOES NOT EXCLUDE OTHER OCCASIONAL WORK ASSIGNMENTS NOT MENTIONED, THE INCLUSION OF WHICH WOULD BE IN CONFORMITY WITH THE FACTORS ASSIGNED.