Medical Assistant
hace 5 días
Reno
Job Description Reno, NV | Full Time | In Person Phlebotomy Certification Required | Hourly + Tips This is a dual-capacity role designed for a driven, people-first professional who thrives at the intersection of clinical care and customer experience. You will support services under the direction of our Medical Director while also serving as a front-line representative for our clients — making you an essential part of how our team delivers on its mission every single day. WHY JOIN US? • Nevada’s largest Livescan fingerprint background check provider with 20+ years of uninterrupted service, • One-stop employment health services including physicals, TB testing, titers, and drug testing, • Highest-rated provider on Google, Yelp, and the Better Business Bureau, • Essential business with no layoffs through multiple recessions and the COVID-19 pandemic, • Culture To Care®: a trademarked servant leadership philosophy built on inclusion, integrity, and genuine care for our team and customers, • We promote from within — hard work and dedication lead directly to leadership roles, • Over $1 million in discounted services provided to teachers, volunteers, military members, and nonprofits WHAT’S IN IT FOR YOU? • Direct collaboration with the management and executive leadership team, • Competitive hourly pay plus tips, • Health, dental, and vision insurance plus employer-matched 401(k), • Major holidays off, • Paid training to become a certified Fingerprint Technician, • Hands-on experience across healthcare administration and business operations — a unique career advantage, • Team appreciation events, professional development, and a culture that genuinely values its people KEY RESPONSIBILITIES Clinical & Medical • Perform phlebotomy lab draws and support all clinical service workflows, • Support staff with applicant intake and flow for physicals, blood draws, and drug testing, • Maintain accurate and confidential medical records in compliance with all applicable regulations, • Follow all compliance procedures, • Uphold staff performance in alignment with company and medical standards Customer Service & Operations • Welcome and guide customers through fingerprinting, notarization, and compliance-based services, • Answer multi-line phones, perform data entry, handle cashier and receptionist duties, • Accurately process payments using our POS system, • Complete Fingerprint Technician training and process fingerprints with strict security and confidentiality protocols, • Complete Notary Public certification, • Upload and submit results to the employment health platform accurately and in a timely manner, • Manage records retention, retrieval, transfer, and proper disposal processes, • Handle customer concerns with professionalism and strong de-escalation skills, • Assist the Store Manager with operational goals, daily reporting, and policy implementation, • Identify and present upsell opportunities to clients in a consultative, helpful manner, • Work in close contact with clients (PPE is fully provided) WHAT IT TAKES TO SUCCEED Attention to Detail: Precision is essential when handling fingerprinting, compliance records, and healthcare-related documentation Professionalism & Integrity: Adherence to confidentiality, dress code, and all company and security protocols is non-negotiable Composure Under Pressure: This is a high-volume environment that requires efficiency, adaptability, and a solutions-focused mindset Communication Skills: Strong written and verbal communication for client interactions, reporting, and internal correspondence Tech Proficiency: Comfortable with Microsoft Office (Excel, PowerPoint, email) and basic internet applications Reliability & Transportation: Must have dependable transportation to ensure consistent, on-time attendance Team Orientation: A positive, collaborative attitude that respects customers, colleagues, and leadership at all times QUALIFICATIONS • Medical Assistant Certification (required), • 2+ years of phlebotomy experience (required), • 2+ years as a Medical Assistant (required), • Minimum 2 years of customer service or office administration experience, • Minimum 2 years of cashier experience, • Must be at least 21 years of age, • Must be a U.S. Citizen or lawful permanent resident, • Must pass a thorough background check and drug test Ready to build a career that makes a real difference? Submit your resume and a brief cover letter detailing your experience and why this role is the right fit for you. We are an equal opportunity employer.