Clinical Education Support Specialist
19 days ago
Las Vegas
Job Summary: The Clinical Education Support Specialist has a clinical role and a non-clinical role. The clinical role is the role of the dental assistant in a clinical practice, including patient care and general clinic administrative procedures, and maintenance. The non-clinical role is aimed at supporting education courses, including enrolling students, shipping/receiving, and administrative-related course responsibilities, and placing orders in a procurement system. Under the direction of the Las Vegas Global Education Center Manager & Chief Clinical Officer, the specialist role works closely with the education, marketing, and sales teams to facilitate enrollment, participation, and organize education course fulfillment. Essential Job Duties and Responsibilities: • Clinical dental assisting activities - 25% of the time, • Supports dental care delivery by preparing the treatment room, patient, instruments, and materials., • Performs procedures in compliance with the State of Nevada State Board of Dental Examiners, including restorative and/or surgical procedures., • Prepares the treatment room for patients by following prescribed procedures and protocol; readies patients for dental treatment by welcoming, comforting, seating, and draping patients., • Provides information to patients and employees by answering questions and requests., • Assembles instrumentation by sterilizing and delivering instruments to the treatment area, positioning instruments for the dentist’s access, suctioning, and passing instruments., • Provides materials by selecting, mixing, and placing materials on instruments and in the patient’s mouth., • Provides diagnostic information by exposing and developing radiographs., • Is actively involved with laboratory procedures, including pouring, trimming, and polishing study casts, intraoral scanning, and denture services., • Maintains patient appearance and ability to masticate by fabricating temporary restorations and cleaning and polishing removable appliances., • Helps the dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory., • Educates patients by giving oral hygiene, plaque control, and postoperative instructions., • Documents dental care services by charting in patient records., • Maintains patient confidence and protects operations by keeping information confidential., • Maintains a safe and clean working environment by complying with procedures, rules, and regulations in accordance with the Dental Board of Nevada., • Protects patients and employees by adhering to infection-control policies and protocols., • Ensures operation of dental equipment by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques., • Maintains dental supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies., • Is comfortable in an educational environment, including video recording, photography, and providing patient care in front of an audience., • Support education and education courses - 75% of the time, • Maintain inventory, process, and organize commercial and education hands-on materials., • Coordinate, organize, and assist management of shipping and receiving, and any other materials for education courses., • Perform mailing duties of advertisements, brochures, technical information, etc., • Monitor, assist, and coordinate education courses and related social activities., • Produce models, dentures, and other hands-on related materials for assisting commercial & education teams., • Participate in workshops and educational courses, including presenting, speaking, and engaging with prospective customers and partners at industry events, giving them a full understanding of the company's solution and business., • Collaborate with the Global Education Center Manager, Tradeshow and Events Assistant Manager, and education/clinical teams on education courses., • Collaborate with the Global Education Center Manager, Tradeshow and Events Assistant Manager, and education/clinical teams on tradeshow and venue activities., • When needed, be available for weekday evening, Saturday, and Sunday education course programs and/or activities. Education, Experience, Skills, & Abilities: • Completion of a certified dental assistant training program required; preference for licensure as a registered dental assistant (RDA)., • Preference for at least 2 years of clinical experience as a dental assistant; experience with implant dentistry, surgical, and restorative procedures preferred., • Radiographic certification is required., • The ideal candidate possesses the 3 Ps (Professionalism, Patience, and a “People-First” attitude)., • High school diploma or a general education degree (GED) is required., • E-commerce, Magento, and Zoho Desk experience preferred but not required., • Must be comfortable working independently and be a strong team player., • Attention to detail and a high level of accuracy; ability to be resourceful, expedient, and a problem solver is required., • Organized, team-oriented, collaborative personality, able to adapt to changes, and someone who doesn’t get flustered easily., • Ability to achieve targets.