Community Market Coordinator
hace 3 días
Las Vegas
Job DescriptionTHE ORGANIZATION The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric." JOB PURPOSE The Community Market Coordinator ensures a welcoming, organized environment by managing daily market operations and front desk duties. This role supports clients with access to services, connects them to case managers, and upholds program standards. Through leadership, task delegation, and strong communication, the coordinator helps deliver an efficient, client-centered experience aligned with The Just One Project's mission. RESPONSIBILITIES • Ensure the market remains well-presented by regularly restocking shelves, upholding high standards of cleanliness throughout the space, and keeping SWAP signage current and properly displayed., • Monitor inventory and restock items up to five times daily to ensure availability., • Keep market areas and storage spaces clean, sanitized, and well-organized., • Receive, inspect, and verify incoming shipments for accuracy and quality., • Collaborate with team members to optimize stocking procedures and space use., • Assist customers in locating food items and navigating the market area., • Handle food in compliance with SNHD safety and hygiene standards., • Greet visitors warmly and direct them to appropriate areas or staff., • Manage front desk operations including answering phones and responding to emails., • Assist in scheduling client appointments and updating records., • Maintain a tidy and professional reception area to enhance client experience., • Set up the reception area each morning, including turning on the TV and music., • Participate in daily morning huddles to align team goals and priorities., • Lead and oversee overall market operations and support team success., • Delegate tasks to volunteers and interns to ensure smooth operations., • Take initiative in leadership, decision-making, and problem-solving as needed., • Provide program support for Senior Nutrition Wellness (SNW) and Golden Groceries., • Assist clients with completing applications and recertifications., • Ensure timely and accurate processing of client recertifications., • Connect clients to appropriate case managers based on assessed needs., • Connect clients to their scheduled appointments with case managers., • Support staff with general administrative tasks such as filing and mail distribution., • Regularly sanitize high-touch surfaces and common areas throughout the day., • Power down equipment and secure confidential materials at the end of the shift., • Support market events with logistics, setup, and coordination efforts., • Uphold The Just One Project's Gold Standards and promote a culture of excellence., • Assist case managers with client follow-ups and outreach., • Conduct preliminary client assessment and gather essential information., • Any other job duties as assigned.EDUCATION AND EXPERIENCE, • 2+ year of Non-Profit Experience (required), • High school diploma or equivalent (required), • Familiarity with housing services, wrap-around programs, and self-sufficiency initiatives., • Proven track record of managing a caseload and delivering measurable outcomes in client stability and self-reliance., • Familiarity with SNAP program procedures and requirements (preferred)., • Bilingual in Spanish (required)KEY COMPETENCIES AND SKILLS, • Demonstrates values consistent with the mission and culture of The Just One Project., • Committed to understanding and addressing client needs with empathy and action., • Fosters trust and rapport with clients while promoting self-reliance., • Adept at identifying challenges and creating innovative solutions to barriers., • Builds and sustains productive partnerships with community service providers., • Communicates and collaborates effectively with clients, colleagues, and stakeholders., • Promotes integrated wraparound services through client engagement., • Highly organized; manages multiple priorities while maintaining accuracy and timeliness., • Effectively facilitates conversations and educates clients on available resources., • Proactively seeks opportunities to improve service delivery and client satisfaction., • Demonstrates precision in data entry and tracking performance metrics., • Skilled in conflict resolution and mediation strategies., • Knowledgeable in local resources and capable of making appropriate client referrals., • Guides clients in budgeting, financial planning, and essential life skills., • Strong understanding of SNW and Golden Groceries program guidelines., • Strong customer service and a welcoming demeanor., • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)., • Proficiency in Google Workspace including Gmail, Drive, Docs, Sheets, Slides, Google Meets and Calendar., • Proficient in using Salesforce for client documentation, tracking, and reporting.WORK SCHEDULE AND EXPECTATIONS, • This position is full time, requiring approximately 40 hours per week, • Standard work schedule is Monday-Friday, 7:00 AM - 3:30 PM with flexibility as needed, • Occasional evening or weekend work may be required, • This role is classified as non-exempt under the Fair Labor Standards ActADDITIONAL INFORMATION, • Must attend six mandatory 'Pop Up & Give' events per year, • Must possess valid unrestricted driver's license and reliable transportation, • Must possess or be willing to obtain a valid Food Handlers CardWORK ENVIRONMENT AND PHYSICAL DEMANDS, • Ability to sit, use hands and fingers, talk or hear continually., • Ability to stand, walk, reach, push, pull regularly and for extended periods of time., • Ability to climb or balance, stoop, kneel, or crouch regularly., • Must be able to lift, push, pull, etc. efficiently and on a regular basis., • Ability to work in fast paced active environment, • Ability to lift and carry up to 50 lbs Must be able to pass a criminal background check and drug screening