Assistant Manager
14 days ago
Greensboro
Job DescriptionBenefits: • Employee discounts, • Health insurance, • Paid time off Benefits/Perks • Careers Advancement Opportunities, • Flexible Scheduling, • Competitive CompensationAssistant Hotel General Manager & Food and Beverage ManagerDepartment: Hotel Operations / Food & Beverage Reports To: General Manager Position Type: Full-Time Supervises: Front Desk, Food & Beverage, Restaurant/Bar, Banquets, and other assigned hotel staff Position Summary The Assistant Hotel General Manager & Food and Beverage Manager is a key member of the hotel leadership team responsible for supporting the overall operation of the hotel while directly overseeing all Food & Beverage operations. This position ensures exceptional guest service, efficient daily operations, strong financial performance, employee development, and compliance with hotel standards. The ideal candidate is a hands-on hospitality leader who can effectively balance hotel operations with restaurant, bar, banquet, catering, and event responsibilities. This position requires strong communication, organization, leadership, financial management, and problem-solving skills. Essential Responsibilities Hotel Operations • Assist the General Manager with the overall daily operation of the hotel., • Serve as the Manager on Duty when assigned and provide leadership across all hotel departments., • Ensure excellent guest service and respond promptly to guest concerns, complaints, and requests., • Monitor front desk operations, reservations, check-in/check-out procedures, and guest satisfaction., • Work closely with housekeeping, maintenance, front desk, sales, and other departments to maintain smooth operations., • Conduct regular inspections of guest areas, public spaces, meeting facilities, and other hotel areas., • Ensure hotel policies, procedures, safety standards, and brand standards are consistently followed., • Assist with scheduling, staffing, training, coaching, and performance management., • Help control operating expenses while maintaining quality and service standards., • Assist the General Manager with budgets, forecasting, reports, and operational planning., • Handle operational issues in the General Manager's absence., • Participate in management meetings and contribute to strategic decisions that improve hotel performance. Food & Beverage Operations • Directly oversee the daily operations of the hotel's restaurant, bar, banquet, catering, and other Food & Beverage outlets., • Ensure consistently high standards of food quality, beverage service, presentation, cleanliness, and guest service., • Develop and maintain effective Food & Beverage operating procedures., • Create employee schedules based on business volume, events, occupancy, and staffing needs., • Recruit, train, coach, and supervise Food & Beverage employees., • Conduct pre-shift meetings and ensure employees understand daily priorities, promotions, events, and service expectations., • Monitor restaurant and banquet service to ensure an exceptional guest experience., • Coordinate weddings, meetings, conferences, banquets, private events, and other catered functions., • Work with clients and event planners to ensure successful execution of events., • Review menus, pricing, specials, promotions, and service offerings., • Monitor food and beverage inventory and maintain appropriate par levels., • Work with vendors and suppliers to ensure quality products and competitive pricing., • Monitor food costs, beverage costs, labor costs, waste, and other operating expenses., • Ensure proper receiving, storage, preparation, and handling of food and beverages., • Maintain compliance with health department, sanitation, alcohol service, and food safety requirements., • Investigate and resolve guest complaints related to Food & Beverage operations. Financial & Administrative Responsibilities • Assist with preparation and management of departmental budgets., • Monitor daily sales, revenue, labor costs, food costs, beverage costs, and expenses., • Review daily financial reports and identify opportunities for improved profitability., • Control overtime and staffing expenses while maintaining appropriate service levels., • Monitor inventory and conduct regular inventory counts., • Reduce waste, theft, spoilage, and unnecessary expenses., • Assist with monthly financial reporting and forecasting., • Develop strategies to increase restaurant, banquet, catering, and overall hotel revenue., • Leadership & Employee Development, • Lead by example and maintain a professional, positive, and service-oriented work environment., • Train and develop employees to meet hotel and departmental standards., • Provide coaching and corrective action when necessary., • Recognize strong employee performance and encourage teamwork., • Maintain effective communication between hotel departments., • Promote employee engagement, accountability, and retention., • Ensure all employees understand and follow company policies and procedures., • Guest Experience, • Maintain a strong presence throughout the hotel and Food & Beverage areas., • Personally engage with guests and VIPs when appropriate., • Monitor guest feedback and online reviews for opportunities to improve service., • Resolve guest concerns professionally and efficiently., • Develop service standards that encourage repeat business and positive guest experiences., • Qualifications, • High school diploma or equivalent required., • 3–5 years of hotel, restaurant, Food & Beverage, or hospitality management experience., • Previous supervisory or management experience required., • Experience managing restaurant, banquet, catering, or hotel Food & Beverage operations strongly preferred., • Strong knowledge of hospitality operations and guest service standards., • Experience with budgeting, scheduling, inventory, and financial reporting., • Strong leadership and team-building skills., • Excellent verbal and written communication skills., • Ability to multitask and prioritize in a fast-paced environment., • Strong problem-solving and decision-making abilities., • Ability to work professionally with guests, employees, vendors, and management., • Knowledge of food safety and sanitation requirements., • Ability to work flexible hours, including evenings, weekends, and holidays as required by hotel operations., • Preferred Qualifications, • Experience in a full-service hotel., • Experience managing weddings, banquets, conferences, and large events., • Experience with hotel property-management and restaurant point-of-sale systems., • Food safety certification., • Alcohol-service certification where required., • Previous experience as an Assistant General Manager, Food & Beverage Manager, Restaurant Manager, Banquet Manager, or similar hospitality leadership role., • Key Performance Expectations Success in this position will be measured by: • Guest satisfaction and service quality, • Hotel operational efficiency, • Food & Beverage revenue growth, • Food, beverage, and labor cost control, • Banquet and event execution, • Employee engagement and retention, • Cleanliness and safety standards, • Revenue and profitability, • Compliance with hotel policies and applicable regulations, • Physical & Work Requirements, • Ability to stand and walk for extended periods., • Ability to work in restaurant, kitchen, banquet, hotel, and office environments., • Ability to lift, carry, and move items as reasonably required for hotel and event operations., • Ability to work varying schedules based on hotel occupancy, events, and business needs., • Must be available to work evenings, weekends, holidays, and special events when required., • Equal Opportunity Statement The hotel is committed to providing equal employment opportunities to all qualified applicants and employees and maintaining a professional workplace based on respect, teamwork, and inclusion. This position offers an opportunity for an experienced hospitality professional to play a significant leadership role in both hotel operations and Food & Beverage while supporting the General Manager in achieving outstanding guest satisfaction and financial performance.