W3Global Inc.
Logility Production Support Analyst
4 days ago
Greensboro
Job Description Logility Production Support Analyst - Responsibilities: * Monitor the Logility system to ensure high availability, performance, and timely resolution of any production issues, including data discrepancies, system errors, or slowdowns. * Diagnose and troubleshoot production issues in Logility (e.g., forecasting errors, data loading failures, integration problems) to quickly restore normal operations. * Provide first-line support to business users for Logility-related issues, assisting with troubleshooting, resolving user queries, and providing guidance on system functionality. * Ensure data accuracy and consistency within the Logility system by validating inputs and outputs, monitoring data integrations, and addressing discrepancies promptly. * Assist with system configurations, updates, and customizations in Logility, ensuring alignment with business requirements and minimizing disruption to daily operations. * Perform root cause analysis on recurring system issues, identifying underlying problems, and implementing corrective actions to prevent future incidents. * Work closely with internal teams, such as IT and development teams, to resolve complex issues, implement patches, or upgrade Logility versions. * Track and document all production incidents, including the impact, resolution steps, and any follow-up actions required, maintaining a log for future reference. * Track system performance metrics and make recommendations for optimization based on usage patterns, ensuring Logility operates at optimal capacity during peak times. * Participate in change management processes to implement system updates or patches, and continuously identify opportunities for process improvements, enhancing the overall stability and efficiency of the Logility environment. Qualifications: * Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, or a related field. * At least 7-8 years of experience in production support or IT support roles, preferably with experience in Logility, ERP systems, or supply chain management software. * Strong knowledge of SQL for querying and data validation, with the ability to troubleshoot issues at the data layer (e.g., using SQL queries). * Familiarity with Logility software modules such as Demand Planning, Supply Planning, and Inventory Management is highly desirable. * Analytical & Troubleshooting Skills: * Ability to analyze system performance, identify issues quickly, and provide actionable solutions, leveraging strong problem-solving and debugging skills. * Experience with system integration (e.g., API, ETL processes) and ensuring smooth data flow between Logility and other enterprise systems such as ERP, WMS, and TMS. * Strong verbal and written communication skills, capable of explaining technical issues to non-technical business stakeholders and documenting incident resolutions effectively. * High attention to detail to ensure data accuracy, system stability, and minimal disruption to production operations. * Ability to work effectively with cross-functional teams (e.g., business, technical, and operational) to ensure timely issue resolution and continuous improvement of Logility processes. Company DescriptionW3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more. We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies. Our Services W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates. We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding. We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software. Our Expertise W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.