Business analyst jobs in Greensboro, North CarolinaCrear alertas

Job Description Position Overview The Enterprise Applications Specialist is responsible for supporting Hoffman Building Technology’s ERP needs and ensuring that solutions align with organizational goals. Acting as a bridge between business and technology, the Application Specialist enhances processes, analyzes data, provides product support, tests and successfully implements solutions. They collaborate closely with stakeholders, project teams, and developers to optimize business operations and drive efficiency, ensuring that all business objectives are met effectively. As an employee-owned company, we value ownership, accountability, and the impact each role has on our shared success. This role will support two upcoming system implementations in 2026 and will be instrumental in ensuring application readiness, stability, and user adoption. Employment at Will: Nothing herein is intended to create a contract of employment or to guarantee employment for a definite duration. Key Responsibilities • Assist in the installation, implementation, and maintenance of front office enterprise applications., • Provide technical support to end-users and ensure timely resolution of application-related problems., • Monitor and analyze the performance of ERP and related systems., • Troubleshoot and resolve ERP-related, software, user access, or other problems., • Maintain documentation of configurations and processes., • Work closely with IT, operations, and other stakeholders to understand business requirements and translate them into solutions., • Conduct training sessions for end-users to enhance their understanding and effective use of front office applications., • Assist in the testing and validation of new processes, reports or systems., • Support appropriate business initiatives., • Act as a liaison between technical teams and business stakeholders., • Other related duties as assigned. Qualifications Required • Bachelor’s degree in business, IT, Finance, or a related field or a combination of education and experience., • 2-3 years of experience in business analysis, data analysis, or a related role., • Experience in construction industry required., • Strong analytical and critical thinking skills., • Excellent verbal and written communication skills., • Ability to perform work accurately and thoroughly with limited supervision., • Effective communication and problem-solving skills with process improvement experience., • Ability to work cross-functionally with multiple teams., • Must be detailed and results oriented and able to stay on task., • Must be able to travel and occasionally stay overnight. Preferred • Experience with systems such as Viewpoint or similar, • Experience with reporting tools or SQL-based reporting, • Experience / background in the construction industry What Success Looks Like in This Role Leading up to and through the 2026 implementations • Develops deep expertise in the systems being implemented and their integration points, • Partners with the Project Manager and Business Analyst to support configuration, testing, and data readiness, • Assists with system setup, user roles, security, and environment preparation, • Supports User Acceptance Testing and identifies application-level issues early, • Helps prepare documentation, training materials, and support plans in preparation for go-live Immediately following go-lives • Serves as a primary support resource during stabilization periods, • Resolves post-go-live issues quickly and effectively, • Ensures users feel supported and confident in the new systems, • Confirms configurations, permissions, and data integrity are correct Ongoing • Applications operate reliably with minimal disruption, • Support requests decrease over time as systems stabilize and users become proficient, • System configurations, documentation, and training materials remain current, • The role proactively identifies system improvements and optimization opportunities Work Environment & Physical Demands • Office-based with potential for hybrid work arrangements, • Standing: Frequently, • Walking: Frequently, • Sitting: Frequently, • Handling/Fingering: Frequently, • Bending: Frequently, • Pushing/Pulling 12 lbs or less: Frequently, • Lifting/Carrying 10 lbs or less: Frequently, • Lifting/Carrying 11-20 lbs: Occasionally, • Reaching Outward: Occasionally, • Reaching Above Shoulder: Occasionally, • Squatting/Kneeling: Occasionally Compensation • Commensurate with experience., • Includes benefit package (medical, 401k, PTO, etc.) This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman Building Technologies. EOE / Vets / Disabled

Job Description Ignite Your Real Estate Passion with DASH Carolina! Are you driven by a passion for real estate? Ready to elevate your career and make a lasting impact? If selling 20+ homes annually sounds like your dream, then DASH Carolina is where you belong! Why Choose DASH Carolina? Join the largest Zillow Partner in North Carolina and the top-performing Zillow Partner in the country. We’re also the top Google and Zillow reviewed brokerage in NC, a testament to our commitment to excellence. At DASH Carolina, you’ll receive the support and resources you need to thrive, including our top-tier training program designed to help you build your business faster and more efficiently than any other brokerage. As a DASH Carolina Agent, You Will: • Prioritize client needs, ensuring their interests always come first., • Aim for 5-star reviews, building a strong referral-based business., • Provide expert guidance, turning real estate dreams into reality., • Leverage our exclusive Zillow Flex partnership for access to high-quality leads. What Sets Us Apart? • Unmatched Industry Leadership: Benefit from being part of the largest and top-performing Zillow Partner in NC and the country., • Distinctive Value Proposition: Grow your business with a focus on referrals and exceptional client experiences., • Comprehensive Benefits Package: Work with a dedicated Market Analyst, enjoy automatic listing appointments, and access customizable buyer leads., • Exclusive Perks: Gain access to our Business Success Coach Mentorship Program, Listing Suite + Coordination team, and unique Individual Agent Branding., • Top-Tier Training: Fast-track your success with our industry-leading training program that equips you to build your business quicker and more efficiently than anywhere else. Qualifications: • Active real estate license or willingness to obtain one., • Excellent communication and interpersonal skills., • A commitment to outstanding client service and excellence., • A team-player mentality with a strong work ethic., • Openness to embracing new technologies and systems. About Us: DASH Carolina isn’t just another real estate team; we’re a collective of innovators, trailblazers, and seasoned professionals. We seek the best and the brightest to join us on this exciting journey. Ready to take your career to the next level and redefine real estate? Apply today and become a part of the DASH Carolina legacy! Job Type: Full-time Pay: $48,226.91 - $196,492.21 per year Benefits: Flexible schedule Schedule: Monday to Friday Self-determined schedule Weekend availability Supplemental pay types: Bonus pay Commission pay

Job Description Our firm is rapidly expanding and we are looking for an experienced financial advisor to advise clients and help them make smart, profitable decisions to meet their financial goals. We are looking for someone with a proven success record advising long-term clients, with superb math, analysis, and customer service skills. If this sounds like a fit for your expertise, start your application today! Compensation: $80,000+ performance-based Responsibilities: • Customize financial plans for each client based on potential life changes and changing financial needs, • Aid clients in implementing financial recommendations such as savings plans, life insurance, mutual funds, and other financial products, • Seek, identify, and approach new prospects continuously and establish strong relationships with new clients as their trusted advisor, • Develop and provide financial advice and strategies that are suitable based on client risk tolerance and financial objectives, • Execute exceptional customer service to existing clients; track and monitor communications in the client file, including strategies and financial advice givenQualifications:, • Program proficiency including MS Office, Google Suite, CRM systems, and financial planning software is preferred, • Knowledge of the financial industry, financial products, best practices, and tax regulations is desired, • Success as a financial planner, personal financial advisor, financial analyst, or financial consultant is desired, • Current professional license CPA, or CFP (Certified Financial Planner license from Certified Financial Planner Board of Standards) and FINRA Series 7 and 66, is required, • Superior customer service skills, math skills, relationship skills, and communication skills are preferred, • Bachelor's Degree a must, sales experience and/or financial internships a plus., • A business mindset: You are motivated by the chance to help prospective clients while focusing on personal growth., • You are personable and caring, with a natural ability to connect and communicate with others., • Enthusiastic, high energy, and positive attitude., • Self-starter with a strong sense of ownership, learning agility, and ability to work autonomously., • Honesty, integrity, & ethics: you can be trusted to do the right thing for clients and for the team., • Must have excellent communication and interpersonal skills., • Quick learner who is comfortable in a fast-paced, dynamic environment.About Company Our mission is clear: To Do Good in our communities and for the families we serve. For over 175 years, we have been committed to keeping our promises, providing families with financial stability through life’s ups and downs. Our products help individuals plan for the future with confidence. You’ll have access to comprehensive support, training, and resources to establish and grow your practice. We provide the tools needed to develop client relationships, navigate the industry, and offer tailored financial solutions. We are looking for driven professionals who are eager to build a career in financial services while helping clients achieve their financial goals. If you’re looking for a role with structured support and professional growth opportunities, we’d love to connect with you.

Job Description Elevate Your Real Estate Career with DASH Carolina! Are you passionate about real estate? Do you thrive in a high-energy, dynamic environment? Are you ready to connect with clients and make a meaningful impact in their lives? If so, DASH Carolina is looking for you!!! Why DASH Carolina? We’re seeking ambitious Real Estate Agents who are eager to elevate their careers. At DASH Carolina, you won’t just be a sales agent—you’ll be a trusted guide, an educator, and a partner to our clients as they navigate one of the most important decisions of their lives. Our client-first approach ensures that we always prioritize our clients’ needs and goals, empowering them to make informed decisions. With your dedication, we strive to earn 5-star reviews and build a thriving referral-based business. What You’ll Get as Part of Our Team: • Exclusive Zillow Flex Partnership: Access 10-15 high-quality, live tour connections every month, giving you a steady stream of potential clients., • Highly Competitive Compensation: Enjoy a compensation plan designed to reward your hard work and dedication, with clear opportunities for financial growth., • Dedicated Support: Work with a Market Analyst to assist with CMAs and offers, benefit from automatic listing appointments, and customize your buyer leads., • Exclusive Perks: Gain access to our Business Success Coach Mentorship Program, Listing Suite + Coordination team, Individual Agent Branding, and cutting-edge Automated Transaction Management Software. Key Responsibilities: • Prioritize and meet the needs of our clients, always putting their interests first., • Strive for 5-star client reviews and grow a robust referral-based business., • Embrace the role of a real estate expert, providing clients with knowledgeable advice., • Effectively leverage our exclusive Zillow Flex relationship to generate and manage high-quality leads. Qualifications: • Active real estate license or in the process of obtaining one., • Excellent communication and interpersonal skills., • A deep-seated commitment to client service and a passion for excellence., • A team-player mindset and a strong work ethic., • Ability to quickly adapt to new technologies and systems. About Us: DASH Carolina is more than just a real estate team—we are a family of professionals dedicated to reshaping the real estate landscape. As the largest Zillow Partner in North Carolina and the top-performing Zillow Partner in the country, we deliver unmatched results for every client. Our mission is to empower our agents to achieve success by providing the resources, support, and culture needed to thrive. Ready to Be Part of Our Success Story? Join us at DASH Carolina and let’s build your future together. Apply now and start your journey with the top Google and Zillow reviewed brokerage in North Carolina! Job Type: Full-time Pay: $50,000 - 200,000+ per year Benefits: Flexible schedule Full time Schedule: Monday to Friday Self-determined schedule Weekend availability Supplemental pay types: Bonus pay Commission pay

Job Description Cybersecurity / Compliance Specialist (Tier 3) Location: Hybrid (North Carolina) Position Summary The Mid-Level Cybersecurity Analyst is responsible for enhancing the organization's cybersecurity posture through the development of security policies, implementation and validation of security controls, and coordination of compliance activities. This role supports Network Wireless Solutions' (NWS) continued modernization as a telecom distributor expanding into an IT Service Provider by ensuring that cybersecurity practices are consistently applied across cloud environments, applications, endpoints, identities, integrations, and data platforms. The analyst will support the organization's adoption of modern security frameworks-including Zero Trust principles as a reference model-while maintaining a practical, risk-based approach to securing enterprise systems, data assets, and business operations. Key Responsibilities1. Cybersecurity Policy & Governance • Develop, maintain, and update enterprise cybersecurity policies, standards, procedures, and guidelines aligned with business operations and modernization initiatives., • Establish policies covering cloud security, application security, endpoint protection, identity and access management, and data protection., • Translate regulatory requirements and security frameworks into actionable internal controls and operating procedures., • Provide leadership with cybersecurity posture assessments, policy impact analysis, and risk insights.2. Security Control Implementation & Validation, • Implement and manage administrative, technical, and operational security controls across enterprise systems and platforms., • Support control implementation within cloud platforms, applications, endpoints, integrations, and identity systems., • Perform control testing, validation, and evidence collection to ensure controls are operating effectively., • Coordinate remediation activities for identified security gaps, vulnerabilities, and audit findings.3. Cloud, Application, and Endpoint Security, • Support secure configuration, monitoring, and access control for cloud-hosted environments., • Coordinate application security practices, including secure configuration, authentication, authorization, and vulnerability remediation., • Support endpoint security controls including device hardening, monitoring, and protection mechanisms., • Ensure consistent security baselines and configuration standards across environments.4. Identity, Access, and Data Protection, • Support identity and access management controls, including role-based access, least-privilege enforcement, and periodic access reviews., • Partner with data and IT teams to ensure sensitive data is appropriately classified, protected, and monitored., • Ensure encryption, logging, and monitoring controls are applied to systems handling critical business and customer data.5. Compliance Coordination (e.g., SOC, CMMC, ISO 27001), • Coordinate cybersecurity compliance efforts across SOC 2, CMMC, ISO 27001, etc., and customer-driven security requirements., • Maintain compliance artifacts including policies, control mappings, evidence repositories, risk registers, and audit documentation., • Serve as a point of coordination with auditors, assessors, and internal stakeholders during readiness assessments and audits., • Track compliance milestones, remediation activities, and control ownership.6. Risk Management & Security Operations Support, • Conduct security and risk assessments across enterprise systems and business processes., • Support incident response activities, including investigation support, root cause analysis, and corrective action tracking., • Ensure logging, monitoring, and alerting mechanisms are operational and aligned to enterprise security objectives., • Maintain accurate security documentation, system inventories, and data flow diagrams.7. Cross-Functional Collaboration, • Partner with IT, Engineering, Data, and Operations teams to embed security into modernization initiatives., • Provide guidance to support secure adoption of new technologies, platforms, and services., • Contribute to cybersecurity awareness and secure-by-design practices across the organization.Required Qualifications, • Bachelor's degree in Cybersecurity, Information Systems, Computer Science, Engineering, or a related field., • 4-8+ years of experience in cybersecurity, information assurance, risk management, or security operations., • Experience developing cybersecurity policies and implementing security controls., • Hands-on experience supporting cloud, application, endpoint, identity, and data security controls., • Experience coordinating or supporting SOC 2, CMMC, ISO 27001, or similar compliance initiatives., • Ability to communicate security requirements clearly to technical and non-technical stakeholders.Preferred Qualifications, • Experience in telecom, distribution, IT services, or technology-enabled environments., • Familiarity with modern security frameworks (e.g., Zero Trust, NIST, ISO) and risk-based security approaches., • Experience working with cloud platforms (Azure preferred) and SaaS environments., • Control Implementation Coverage: ≥ 90% of required security controls implemented and validated across in-scope systems., • Reduction in Security Gaps: ≥ 25% year-over-year reduction in identified control deficiencies., • Policy Coverage Rate: ≥ 95% of required cybersecurity policies documented and approved., • Policy Review Timeliness: 100% of policies reviewed and updated per governance schedule., • Audit Readiness Status: Maintain continuous audit-ready posture for SOC 2, CMMC, and ISO 27001., • Audit Findings: Zero repeat high-risk findings across audit cycles., • Incident Response Support: Timely participation in ≥ 95% of security incidents and exercises., • Monitoring Coverage: ≥ 90% of critical systems generating actionable security logs and alerts., • Stakeholder Satisfaction: ≥ 85% satisfaction rating from IT, Engineering, and Operations teams., • Security Enablement: Demonstrated support for modernization initiatives without introducing delivery delays. About NWS NWS empowers service providers, integrators, contractors, and organizations of all sizes to stay ahead of the curve. Established in 2012 and headquartered in Greensboro, North Carolina, USA, NWS boasts an extensive range of services across three key market segments. Our cable solutions showcase cutting-edge copper, fiber, and hybrid designs. With a proficient team of engineers, manufacturing, and supply chain experts, we can tailor these custom-trunked cable solutions to precise specifications, ensuring our clients benefit from the most reliable and efficient telecom solutions on the market. Join our energetic and vibrant team of skilled professionals and be part of the excitement at NWS. Our employees enjoy a culture that values initiative, teamwork, high values, and integrity. To learn more about us, please visit our website at nwsnext.com - Network Wireless Solutions (NWS) is committed to maintaining a safe, compliant, and professional workplace. As part of our hiring process, all offers of employment are contingent upon the successful completion of a background check and drug screening, where permitted by law. Background checks may include, but are not limited to, verification of employment history, education, criminal records, and other relevant factors in accordance with applicable federal, state, and local laws. Drug screening may be required based on the nature of the position and applicable regulations. NWS complies with all relevant laws regarding drug testing, including any accommodations required under the Americans with Disabilities Act (ADA) or other applicable statutes. A candidate's failure to pass the background check or drug screening may result in the withdrawal of an employment offer. Any falsification or omission of information during the hiring process may also be grounds for disqualification or termination of employment. By submitting an application to NWS, candidates acknowledge and consent to the company's background check and drug screening policies.

Job Description Vertical Supply Group (VSG) is a manufacturer and supplier of the world’s leading products that keep climbers, ‘industrial athletes,’ and technical rescue personnel safe and efficient while operating high above the ground. VSG’s leading brands & products set a standard of innovation and quality while providing world-class experiences for their retail, distribution, and web store customers. VSG’s offering consists of the most comprehensive assortment of products for arborists, climbers, emergency personnel, technical rescue, and other work-at-height professionals & enthusiasts. About the role Vertical Supply Group is seeking an experienced Accounts Receivable and Collections Analyst to join our team at our corporate headquarters in Greensboro, NC. An ideal candidate has a growth mindset that enjoys a fast-paced evolving environment where they can utilize their critical thinking abilities to make recommendations for process improvements and efficiency gains. This person will report to the Credit Manager and work collaboratively with all departments within the organization. This is a full-time position in the Greensboro office! Responsibilities: · Evaluate the credit worthiness of new and existing customers. · Assist in Credit and collections management reporting and analysis package preparation. · Serve as escalation point of contact for Accounts Receivable Clerks. · Lead delinquency efforts and work with third party collection agencies. · Manage A/R, collections for big key accounts such as Amazon, Home Depot , etc. · Run invoicing and statement jobs. · Apply payments to customer accounts. · Reconciling Accounts Receivable · Posting and analyzing trends deductions, returns, rebates, and other incentives. · Reconciling credit card payments · Review credit holds and take appropriate action. · Assist with related journal entries and month end close tasks. The ideal candidate will have experience with: · Large volume accounts receivable invoicing and application of payments · Business partnering with Sales, Customer Service, and external customers. · Credit review and analysis of potential customers. · Strong excel analytical skills. · Analytical experience with key Collections Metrics and reporting · Experience with Account reconciliations and A/R related month-end closing task. Company DescriptionVertical Supply Group (VSG) is a manufacturer and supplier of the world’s leading products that keep climbers, ‘industrial athletes,’ and technical rescue personnel safe and efficient while operating high above the ground. VSG’s leading brands & products set a standard of innovation and quality while providing world-class experiences for their retail, distribution, and web store customers. VSG’s offering consists of the most comprehensive assortment of products for arborists, climbers, emergency personnel, technical rescue, and other work-at-height professionals & enthusiasts.Vertical Supply Group (VSG) is a manufacturer and supplier of the world’s leading products that keep climbers, ‘industrial athletes,’ and technical rescue personnel safe and efficient while operating high above the ground. VSG’s leading brands & products set a standard of innovation and quality while providing world-class experiences for their retail, distribution, and web store customers. VSG’s offering consists of the most comprehensive assortment of products for arborists, climbers, emergency personnel, technical rescue, and other work-at-height professionals & enthusiasts.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • Ideally you will have one or more of the following certifications:, • Provide desktop & end-user support for both Hardware and software., • Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products., • Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX., • Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles., • Familiar with SAS solutions such as Office 365 and Adobe CC., • History of network and firewall administration (Cisco, Sophos, Sonicwall)., • Knowledge of server virtualization (VMWare ESXi; vCenter)., • Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • Having worked in an MSP environment is a major plus.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of aHelpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • Ideally you will have one or more of the following certifications:, • Provide desktop & end-user support for both Hardware and software., • Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products., • Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX., • Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles., • Familiar with SAS solutions such as Office 365 and Adobe CC., • History of network and firewall administration (Cisco, Sophos, Sonicwall)., • Knowledge of server virtualization (VMWare ESXi; vCenter)., • Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • Having worked in an MSP environment is a major plus.Employment Type: Full time Location: Greensboro, NC

Job Description The Senior Financial & Corporate Insurance Analyst combines financial planning and analysis with oversight of the Company's commercial insurance programs to strengthen performance and manage risk. The role evaluates financial results, supports budgeting and forecasting, and provides actionable insights to leadership. It also administers key insurance programs, including Workers' Compensation, Liability, Property, and Management Liability, while coordinating renewals, claims, and broker relationships to protect the Company's assets and financial stability. Key Competencies • Ability to communicate complex financial and insurance information clearly and effectively, • Strong analytical and problem-solving skills with attention to detail, • Collaborative approach with the capacity to build effective cross-functional relationships, • Bachelor's degree in Accounting, Finance, or Business Administration required; MBA or other advanced degree preferred, • CPA or CMA designation considered an asset, • Minimum of 5 years of progressive experience in financial analysis and/or commercial insurance program management, • Experience with multi-location operations, ideally within a manufacturing environment Our client offers very good benefits. Apply today at !

Qorvo's Business Demand Analyst Internships are offered in our Sales and Marketing business groups. Analyze/manage/pivot large amounts of data in excel and fully capable to create graphs and updating analytic reports. Data entry with strong attention to detail.

Analyze large datasets to identify trends, patterns, and emerging issues across areas such as but not limited to provider productivity, patient access, revenue cycle, denials, write-offs, patient call volumes, and staffing. Participate in testing and validating new systems, processes, or data models