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Job Description About The Role MagnaCare is seeking a hands-on, Las Vegas-based On-Site Customer Service Supervisor to manage the day-to-day operations of our high-volume call center serving members and providers. The Supervisor is responsible for directly overseeing call center representatives, ensuring team performance, customer satisfaction, and adherence to key performance indicators (KPIs). This role actively monitors call traffic, adjusts staffing as needed, and provides coaching and support to team members to maintain a high standard of service delivery. Key Responsibilities • Supports and mentors the Team Leaders and SMEs as needed. Handles caller escalations and resolves as needed., • Manages all assigned employees and is responsible for performance management. This includes both remote and onsite team members., • Continually monitors the teams call center metrics, quality scores and productivity reports., • Handle escalated customer concerns and complaints., • Assist customers with problems and questions regarding claims., • Assists the Customer Service Manager with performance reports, QA review sessions and re-training initiatives., • Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department KPI’s (Key Performance Indicators)., • Assists with call handling during high volume occurrences to ensure meeting KPI levels., • Provides support to customer service representatives as needed., • Manages special projects and allocates resources as needed., • Collaborates with Network Management team, Account Managers and Sales teams to gather feedback to enhance service performance., • Conducts impact analysis of any changes to service team operations to ensure internal customers are consulted and informed of pending operational changes prior to implementation., • Participate in activities designed to improve customer satisfaction and business performance., • Assist the training coordinator in the classroom and assist floor training of employees in their department with retraining., • Attend client, participant, vendor, provider, or employer meetings when necessary to meet client needs., • Bilingual preferred., • Bachelor’s degree preferred, but not required., • Prior experience managing teams in a customer call center required., • Prior customer service experience serving unions preferred., • Prior experience in customer service in high volume call centers, preferably in healthcare, insurance, or a related field required., • Experience managing call center volume through use of ACD systems., • Previous experience in quality call monitoring and performance coaching, counseling, and progressive discipline., • Proficiency in healthcare transactions systems, CRMs, quality call tools and monitoring systems., • Ability to create staffing schedules and analyze call center volumes and trends., • Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)., • Strong time management skills., • Knowledge of salesforce is preferred., • Knowledge of managed care procedures & claims payment policies., • Courteous with strong customer service orientation. For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve. Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers’ compensation programs, we create benefit plans that address unique needs with precision. Powered by JazzHR H6qT24RHHn

Job DescriptionDescription: Who We Are: Veteran Benefits Guide (VBG) was founded by a former United States Marine with the goal of ensuring that Veterans receive accurate disability benefits in a timely manner. Since it was founded, VBG has guided more than 35,000 Veterans through the complicated Veteran Affairs (VA) disability claims process. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, VBG is committed to advocating for policies that protect the rights and interests of former service members. What We Are Looking For: Veteran Benefits Guide (VBG) is seeking a Senior System Administrator to join our growing IT team. In this pivotal role, you will bridge Support Services, DevOps, and IT Security to deliver secure, efficient, and resilient IT operations across multi-site environments. You will lead the architecture, implementation, and maintenance of hybrid infrastructure spanning on-premises systems, SaaS platforms, and cloud environments, while driving automation, compliance, and innovation across the enterprise. This is a high-impact role for a strategic technologist who can thrive at the intersection of infrastructure, security, and DevOps. Requirements: Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Support Services & End-User Experience · Serve as the Tier 3 escalation point for Help Desk, owning complex troubleshooting and resolution across multi-site operations. · Define, track, and report SLA/KPI metrics (system uptime, incident resolution time, user satisfaction). · Mentor Support Services staff and cross-train San Diego users for basic IT support functions. Infrastructure & Cloud Operations · Install, configure, and maintain physical, virtual, and cloud-hosted systems, including servers, desktops, laptops, firewalls, switches, routers, access points, and VPNs. · Administer and optimize Windows Server, Windows 10/11, Linux, and other enterprise operating systems. · Manage VMware, Hyper-V, AWS, Azure environments with a focus on cost efficiency and scalability. · Implement and manage Infrastructure as Code (IaC) using Terraform, CloudFormation, or equivalent. Own network infrastructure: · Unifi Dream Machine SE, Giga Switches, and APs for LAN/Wi-Fi. · RapidScale VeloCloud with FortiGate EMS for SD-WAN, VPN, and secure remote access. DevOps & Automation · Collaborate with DevOps teams to integrate infrastructure into CI/CD pipelines (GitHub Actions, Jenkins, Azure DevOps). · Deploy and manage containerized workloads using Docker and Kubernetes. · Automate configuration, patching, and deployment with Ansible, Intune (Windows & Android), JAMF (Mac/iOS), and scripting (PowerShell, Bash, Python). · Support application release processes through environment preparation, infrastructure readiness, and rollback planning. Security & Compliance · Partner with the Security Team to design and implement Zero Trust Architecture and micro-segmentation strategies. · Integrate and maintain EDR/SIEM solutions (Wazuh, Microsoft Defender, Splunk, Datadog) for proactive threat detection and response. · Ensure compliance with NIST, CIS v8, ISO 27001, SOC 2 standards. · Lead vulnerability remediation efforts and coordinate penetration testing follow-up. · Maintain role-based access controls (RBAC) and identity governance with Azure AD/Entra ID. · Support physical security by maintaining Alarm.com door access control and office cameras in coordination with Facilities. Disaster Recovery & Business Continuity · Implement and validate backups for cloud and on-premises workloads, ensuring compliance with the IT Disaster Recovery Plan. · Manage cloud-to-cloud SaaS backups (Barracuda for Microsoft 365, OWN for Salesforce). · Participate in Business Continuity exercises and maintain documentation for multi-site recovery. Observability & Monitoring · Integrate systems with modern observability platforms (Datadog, New Relic) to ensure proactive issue detection. · Leverage Down Detector and external monitors for vendor outage visibility. · Develop automated remediation workflows for recurring incidents. Documentation & Asset Management · Maintain up-to-date technical documentation, including diagrams, SOPs, and knowledge base articles in Confluence and SharePoint. · Manage hardware/software inventory and lifecycle using Snipe-IT and Smartsheet. Communication & Collaboration · Ensure reliable communication through Microsoft Teams, RingCentral, and Zoom. · Collaborate with internal stakeholders (Support, DevOps, Security, Engineering, Product, and Data teams) to align IT services with business needs Qualifications or Competencies: · 5+ years in system administration, hybrid cloud management, and IT operations, with experience managing multi-site environments. Technical Expertise: · OS: Windows Server, Linux · Cloud: AWS, Azure · Virtualization: VMware, Hyper-V · Networking: Unifi (UDM SE, switches, APs), FortiGate SD-WAN/VPN · Automation: Intune, JAMF, Ansible, Terraform, CloudFormation, scripting (PowerShell, Bash, Python) · DevOps: CI/CD (GitHub Actions, Jenkins, Azure DevOps), Docker, Kubernetes · Security: Wazuh, Microsoft Defender, Barracuda, Zero Trust, compliance frameworks · Backups: Barracuda (M365), OWN (Salesforce), Box Soft Skills: Strong problem-solving ability, cross-team collaboration, and effective communication. Preferred Certifications: · CompTIA Security+, AWS SysOps Administrator, AWS DevOps Engineer, MCSA, CISSP, Kubernetes Administrator (CKA). Education and Previous Work Experience: · Bachelor’s degree preferred (Engineering, Computer Science, Information Systems major preferred) or equivalent experience. Why Join Us At Veteran Benefits Guide, you’ll play a critical role in securing and advancing IT systems that support our mission to serve U.S. Veterans. You’ll be part of a collaborative, fast-paced team environment where innovation and reliability matter. EEOC: Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender (including gender identity and gender expression), genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hair style or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.

Job Description Job Title: IT Support Administrator Location: Las Vegas, NV (Headquarters) Department: Technology Employment Type: Full-Time Compensation: $55,000 annually + 5% annual bonus eligibility About Smart City Networks Smart City Networks is the nation’s leading provider of technology services for convention centers and meeting facilities. With over 40 years of experience and more than 3,000 events supported annually, we’re the trusted partner behind the scenes at Fortune 500 events, global summits, and major tradeshows. Our Las Vegas headquarters houses our national customer service, accounting, and technology teams, including our 24/7 Network Operations Center (NOC). Position Overview We’re seeking an experienced IT Support Administrator to join our Las Vegas-based team. This role is essential to supporting our internal users, maintaining our technology infrastructure, and ensuring smooth day-to-day operations. You’ll be the first line of support, solving problems independently and helping shape our IT processes. Key Responsibilities • Provide responsive and knowledgeable support to internal users, • Troubleshoot hardware, software, and connectivity issues, • Install and maintain software applications, • Perform computer installations, upgrades, and repairs, • Manage inventory of devices including PCs, printers, phones, and mobile equipment, • Provide remote support for client computers and servers, • Maintain user and group access in Active Directory, Azure, Exchange, and networking gear, • Escalate complex issues and refine escalation processes, • Respond to critical incidents and make independent decisions under pressure, • Restore system functionality and address security threats, • Experience supporting technology in a business environment, • Strong communication and problem-solving skills, • Ability to work independently and exercise sound judgment, • Familiarity with remote management tools, inventory systems, and enterprise-level software Would you like this exported as a Word or plain text file for upload into UKG? I can also add internal job codes or Smart City branding language if needed.

Job Description Passport is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets in the US, UK, and Canada. OVERVIEW You will be responsible for day-to-day network operations, firewall management, monitoring, and supporting compliance activities across Passport’s global infrastructure. This role is ideal for a hands-on, detail-oriented professional who thrives in a fast-paced environment and takes ownership of securing and optimizing enterprise systems. DUTIES AND RESPONSIBILITIES Network Security Operations: • Configure and maintain firewalls, VPNs, and network access controls under guidance from senior staff., • Monitor and respond to alerts from IDS/IPS, endpoint protection, and SOC., • Perform routine security checks, patching, and vulnerability remediation. Network Administration: • Assist with configuration and troubleshooting of switches, routers, and wireless infrastructure., • Manage IP addressing, VLANs, DHCP, and DNS services., • Monitor network performance, uptime, and capacity, escalating issues when appropriate., • Develop and maintain network documentation, topology diagrams, and disaster recovery plans., • Maintain accurate documentation, topology diagrams, and inventory lists. Security & Compliance: • Support PCI DSS, SOC 2, and internal compliance initiatives., • Conduct regular vulnerability assessments, penetration tests, and remediation efforts to maintain a secure network environment., • Maintain compliance with regulatory standards (PCI DSS, SOC 2, GDPR where applicable) and ensure timely response to findings. Project Management & Collaboration: • Work with senior engineers on system upgrades, migrations, and new site deployments., • Participate in business continuity and disaster recovery testing., • Partner with IT leadership on business continuity and disaster recovery initiatives, • Provide technical support for both on-prem and cloud-based environments. QUALIFICATIONS AND EXPERIENCE Required: • 3–5 years of experience in network or systems administration, • Hands-on experience with firewall configuration (Fortinet, Palo Alto, Juniper or Cisco)., • Knowledge of VPNs, VLANs, routing/switching, and TCP/IP fundamentals., • Experience supporting Microsoft 365 and Azure cloud environments., • Familiarity with compliance frameworks (PCI DSS, SOC 2)., • Expertise with routing/switching protocols (BGP, OSPF, EIGRP), VPN technologies, VLANs, and high-availability configurations., • Excellent troubleshooting, communication, and documentation skills. Preferred: • Bachelor’s degree in Computer Science, Information Technology, or related field., • Certifications such as CCNP/CCIE, CISSP, CISM, or equivalent. CERTIFICATES AND/OR LICENSES REQUIREMENTS • Certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Endpoint Administrator Associate, or CompTIA Server+., • Industry recognized certifications in networking and security, • Familiarity with Microsoft 365 administration, including Exchange Online, Teams, and OneDrive., • Experience in a zero-trust or highly secure environment., • Knowledge of networking fundamentals (DNS, DHCP, VLANs, VPNs). PHYSICAL REQUIREMENTS • Team meetings, discussions, and presentations may require physical presence., • May require occasional travel to data centers or office locations

Job DescriptionAbout the Role The Manager, Contribution Accounting and Trust Accounting fund operations and supports client services, in accordance with Company guidelines, client needs and legislative requirements. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Responsibilities • Manages a unionized staff, ensuring adherence to collective bargaining agreements while fostering a collaborative and accountable work environment., • Oversees the processing of employer contributions, trust account reconciliations, and audit preparation to ensure accuracy, compliance, and timely reporting., • Provides daily leadership and supervision to staff consistent with management values and mission., • Responsible for regulatory reporting, Audit prep and support (internal or external), Interface with legal, compliance, etc, • Assigns, distributes, and monitors quality and quantity of work produced, ensuring employees are held accountable for consistently meeting quality and production requirements., • Develops staff through performance management, goal setting, training, and effective employee relations., • Maintains current knowledge of assigned Plan(s) and effectively applies knowledge., • Optimizes workflows/processes, tools, and staff allocation to ensure efficient and cost-effective day to day operations., • Troubleshoots customer/client service issues and assists in the successful implementation of new employers., • Responds to inquiries and requests from clients, government agencies, unions, participants, attorneys, and consultants., • Maintains effective communications and working relationships with management and staff as well as clients, government agencies, unions, participants, attorneys, and consultants., • Reviews and approves timecards and time off requests; ensures the accuracy of labor allocations and payroll processing information., • Performs other duties as assigned.Essential Qualifications, • Bachelor's degree in business, management or related-field and two years of related work experience such as bookkeeping, finance, banking, accounting, or benefits administration., • High school diploma and six years of related work experience such as bookkeeping, finance, banking, accounting, or benefits administration., • 3+ years of experience in a supervisory role., • Strong organizational skills with a demonstrated attention to detail and the ability to meet deadlines., • The ability to communicate clearly and professionally, both verbally and in writing., • Strong work ethic and the ability to work effectively in a team environment., • Exceptional customer service skills and ability to effectively communicate with all levels of the organization., • Computer proficiency including Microsoft Office tools and applications., • Experience working in a third-party administrator, insurance, or health and welfare environment., • Experience managing contribution reconciliations or remittance issues For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve. Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers’ compensation programs, we create benefit plans that address unique needs with precision. Powered by JazzHR M2KJP8dTxy

Job DescriptionSummaryThe Senior Engineer I – Mobility is responsible for the design, deployment, and administration of mobile device management (MDM) solutions, primarily using Jamf for Apple devices and Microsoft Intune for Windows and Android. This role ensures the secure and efficient management of mobile and macOS endpoints, aligning with enterprise security policies and compliance requirements. Additionally, this engineer acts as a subject matter expert (SME) in MDM and macOS management, leads technical projects, and provides mentorship to junior specialists. Visa Sponsorship AvailableNo Minimum RequirementsCombination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.Education: Bachelor’s Degree in Information Technology, Computer Science, or equivalent experience.Years of Experience: Minimum five (5) years of experience in endpoint management and desktop administration. -Advanced expertise with Jamf Pro for macOS and iOS device management.•Hands-on experience with Microsoft Intune for Windows and Android device management.•Strong knowledge of Apple Business Manager (ABM) and Google Enterprise Mobility Management (EMM).•Experience with mobile application deployment, compliance policies, and security configurations.•Familiarity with Zero Trust security models and conditional access policies.•Experience with Active Directory, Azure AD, and M365 endpoint security policies.•Basic scripting skills using PowerShell, Bash, or Python for automation.•Knowledge of networking fundamentals (VPN, Wi-Fi, DNS, DHCP, mobile networking protocols). Preferred Requirements•Experience managing enterprise-wide device enrollment, policy enforcement, and compliance reporting.•Familiarity with iOS/macOS imaging techniques and automated device enrollment (ADE).•Hands-on experience with Android Enterprise, or Google Workspace MDM.•Knowledge of enterprise security tools (e.g., CrowdStrike).•Ability to integrate mobile device management solutions with identity providers and security tools.•Experience using ServiceNow or JIRA for ITSM/ticketing systems.•Certifications such as jamf 300/400, microsoft 365 certified: endpoint administrator (MD-102) or ITIL Foundation. Job Duties•Manage and administer Jamf Pro and Microsoft Intune (Endpoint Manager) to enforce security, compliance, and automation policies for iOS, iPadOS, macOS, and Android devices.•Configure, deploy, and manage iPhones, iPads, MacBooks, and Android devices in a corporate environment.•implement automated provisioning for Apple Business Manager (ABM).•Optimize conditional access policies, device compliance settings, and app protection policies across managed devices.•Manage macOS devices using Jamf Pro, ensuring patch compliance, application packaging, and security enforcement.•Support co-management strategies for Intune and Jamf Pro, integrating macOS into enterprise environments.•Troubleshoot Mac authentication, network, and application issues in enterprise settings.•Enforce mobile device security policies, including encryption, endpoint protection, and access control.•Manage Zero Trust security models, identity-based access, and compliance policies.•Work with InfoSec teams to investigate security incidents and improve endpoint protection.•Develop automation scripts (PowerShell, Bash, Python) for device management tasks.•Implement automated patching, policy enforcement, and device compliance reporting.•Optimize software distribution, OS updates, and remote support workflows.•Lead enterprise-wide mobile device and endpoint management projects.•Research and implement new MDM features, automation tools, and security enhancements.•Develop best practices and standard operating procedures (SOPs) for mobile device management.•Act as a subject matter expert (SME) for mobile endpoint management.•Provide mentorship and training to junior specialists on Intune, Jamf, and mobile security best practices.•Develop and maintain knowledge base articles, documentation, and training materials.•Work closely with Security, Networking, Identity & Access Management, and Help Desk teams to resolve endpoint issues.•Act as a tier-3 escalation point for mobile device and macOS-related issues.•Support IT audits, compliance assessments, and risk mitigation initiatives.•Other duties as assigned. Physical RequirementsThe Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Office/IT - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 50 lbs. May be required to work various shifts/days in a 24 hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role. Essential Services ProviderAllegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order. EEO StatementWe welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team. Equal Opportunity Employer: Disability/VeteranFor more information, see We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Las Vegas, NVand they are in need of a LevelIII Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 4years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Las Vegas, NV and they are in need of a Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job Description WHO WE ARE… ASTOUND is a global experiential powerhouse with three core verticals: Brand Experiences, Sports Experiences, and Immersive Entertainment. From trade shows and large-scale events to experience centers and IP-driven attractions, we create programs that combine creative excellence, operational discipline, and ROI-focused outcomes. With over 200 employees, a 350,000 sq. ft. production facility, and execution in more than 40 countries, ASTOUND is defining what the modern experiential partner looks like. Now, in our 25th year, we are expanding into a growth engine for our clients—powered by AI, integrated creative, and next-gen content strategy—and for the business itself, driving both revenue and enterprise value. JOB SUMMARY: IT Support is responsible for monitoring the IT Helpdesk and addressing the issues in order of priority. They will also assist in the handling of day-to-day operations of the department, supporting the Systems Administrator working on troubleshooting, installation, and implementation of systems. This position is best suited to a junior IT professional who is approachable, patient, and comfortable interacting with end-users across the entire organization. The ability to communicate clearly, effectively, and genially with both technical and non-technical users is the key to success. KEY RESPONSIBILITES: • Provides technical assistance and support for incoming inquiries, requests, and issues related to hardware, software, network connectivity and application support, • Ensures users/customers are provided with professional, courteous, and timely support and service, • Installs, modifies, and makes minor repairs to computer hardware and software systems., • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity., • Consults with users to determine appropriate hardware and software needs and assists in placing orders., • Tests compatibility of new programs with existing ones., • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications., • Installs software and necessary applications for workflow., • Carries out software, network, and database performance tuning., • Documents hardware and software updates., • Strong ability to manage productive relationships with both external and internal users, • Ability to work independently and in a team environment, • High degree of personal initiative, • Adaptable to changing priorities and ad hoc requests, • Superior Microsoft Office skills, including Word, Excel, and Visio, • Courses or experience in some of the following areas: computing science, information systems or equivalent programs, • Install and configure hardware and software components, • Prioritize and manage all open requests to ensure that they are resolved accurately and in a timely manner, • Contribute to the development and maintenance of standards, policies and procedures regarding all IT-related items, • Assists with the implementation and execution of new/upgraded systems implementation and other IT-related projects, • Conducts equipment and vendor research, and works with 3rd party vendors to implement new systems or resolve issues, • Manages the maintenance of all hardware and software, • Bachelor's degree in computer science or engineering or related field, preferred, • 0-2 years of experience in a similar role, • Experience with Microsoft Windows 7 and 10, Mac OSX, Active Directory, imaging, server/storage solutions including file replication, and network administration (e.g., switching, firewall, VPN), • Experience troubleshooting systems, • Skilled in database programming and software installation, • Proficient with MAC and OS, • Excellent written and oral communication skills, • Familiar with a range of software and hardware, • Demonstrated experience as a support analyst in a corporate environment Just as important as the skills you bring to our team are alignment with our values. This means that as a collective we will collaborate with the same mindset to deliver incredible, market-leading experiences for our clients. • Steadfast Courage - We fearlessly take on challenges and make bold decisions to achieve remarkable results., • Unwavering Integrity - We hold ourselves to the highest ethical standards and prioritize honesty, transparency, and professionalism., • Boundless Creativity - We push boundaries with innovative, collaborative ideas that surpass expectations and create unforgettable experiences., • Unparalleled Service - We fearlessly take on challenges and make bold decisions to achieve remarkable results., • Insatiable Curiosity - We never stop learning, exploring, and taking risks to create breakthrough experiences. The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match. • Excellent Medical Insurance, • Excellent Dental Insurance, • Excellent Vision Insurance, • Paid Time Off, Holiday Pay, • 401K matching program after 90 days of employment, • 100% Company Life and Long-Term Disability Coverage We are proud to be an equal opportunity employer, and we welcome talented individuals from all backgrounds to apply. Our goal is to ensure that every candidate is evaluated solely on their qualifications, merits, and potential to contribute meaningfully to our team and mission.