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Job DescriptionDescription: Who We Are: Veteran Benefits Guide (VBG) was founded by a former United States Marine with the goal of ensuring that Veterans receive accurate disability benefits in a timely manner. Since it was founded, VBG has guided more than 35,000 Veterans through the complicated Veteran Affairs (VA) disability claims process. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, VBG is committed to advocating for policies that protect the rights and interests of former service members. What We Are Looking For: Veteran Benefits Guide (VBG) is seeking a Senior System Administrator to join our growing IT team. In this pivotal role, you will bridge Support Services, DevOps, and IT Security to deliver secure, efficient, and resilient IT operations across multi-site environments. You will lead the architecture, implementation, and maintenance of hybrid infrastructure spanning on-premises systems, SaaS platforms, and cloud environments, while driving automation, compliance, and innovation across the enterprise. This is a high-impact role for a strategic technologist who can thrive at the intersection of infrastructure, security, and DevOps. This position is open to candidates located in the following states: Arizona (AZ), California (CA), Washington (WA), Nevada (NV), Utah (UT), Illinois (IL), Ohio (OH), New Jersey (NJ), Virginia (VA), North Carolina (NC), and Florida (FL). Requirements: Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Support Services & End-User Experience · Serve as the Tier 3 escalation point for Help Desk, owning complex troubleshooting and resolution across multi-site operations. · Define, track, and report SLA/KPI metrics (system uptime, incident resolution time, user satisfaction). · Mentor Support Services staff and cross-train San Diego users for basic IT support functions. Infrastructure & Cloud Operations · Install, configure, and maintain physical, virtual, and cloud-hosted systems, including servers, desktops, laptops, firewalls, switches, routers, access points, and VPNs. · Administer and optimize Windows Server, Windows 10/11, Linux, and other enterprise operating systems. · Manage VMware, Hyper-V, AWS, Azure environments with a focus on cost efficiency and scalability. · Implement and manage Infrastructure as Code (IaC) using Terraform, CloudFormation, or equivalent. Own network infrastructure: · Unifi Dream Machine SE, Giga Switches, and APs for LAN/Wi-Fi. · RapidScale VeloCloud with FortiGate EMS for SD-WAN, VPN, and secure remote access. DevOps & Automation · Collaborate with DevOps teams to integrate infrastructure into CI/CD pipelines (GitHub Actions, Jenkins, Azure DevOps). · Deploy and manage containerized workloads using Docker and Kubernetes. · Automate configuration, patching, and deployment with Ansible, Intune (Windows & Android), JAMF (Mac/iOS), and scripting (PowerShell, Bash, Python). · Support application release processes through environment preparation, infrastructure readiness, and rollback planning. Security & Compliance · Partner with the Security Team to design and implement Zero Trust Architecture and micro-segmentation strategies. · Integrate and maintain EDR/SIEM solutions (Wazuh, Microsoft Defender, Splunk, Datadog) for proactive threat detection and response. · Ensure compliance with NIST, CIS v8, ISO 27001, SOC 2 standards. · Lead vulnerability remediation efforts and coordinate penetration testing follow-up. · Maintain role-based access controls (RBAC) and identity governance with Azure AD/Entra ID. · Support physical security by maintaining Alarm.com door access control and office cameras in coordination with Facilities. Disaster Recovery & Business Continuity · Implement and validate backups for cloud and on-premises workloads, ensuring compliance with the IT Disaster Recovery Plan. · Manage cloud-to-cloud SaaS backups (Barracuda for Microsoft 365, OWN for Salesforce). · Participate in Business Continuity exercises and maintain documentation for multi-site recovery. Observability & Monitoring · Integrate systems with modern observability platforms (Datadog, New Relic) to ensure proactive issue detection. · Leverage Down Detector and external monitors for vendor outage visibility. · Develop automated remediation workflows for recurring incidents. Documentation & Asset Management · Maintain up-to-date technical documentation, including diagrams, SOPs, and knowledge base articles in Confluence and SharePoint. · Manage hardware/software inventory and lifecycle using Snipe-IT and Smartsheet. Communication & Collaboration · Ensure reliable communication through Microsoft Teams, RingCentral, and Zoom. · Collaborate with internal stakeholders (Support, DevOps, Security, Engineering, Product, and Data teams) to align IT services with business needs Qualifications or Competencies: · 5+ years in system administration, hybrid cloud management, and IT operations, with experience managing multi-site environments. Technical Expertise: · OS: Windows Server, Linux · Cloud: AWS, Azure · Virtualization: VMware, Hyper-V · Networking: Unifi (UDM SE, switches, APs), FortiGate SD-WAN/VPN · Automation: Intune, JAMF, Ansible, Terraform, CloudFormation, scripting (PowerShell, Bash, Python) · DevOps: CI/CD (GitHub Actions, Jenkins, Azure DevOps), Docker, Kubernetes · Security: Wazuh, Microsoft Defender, Barracuda, Zero Trust, compliance frameworks · Backups: Barracuda (M365), OWN (Salesforce), Box Soft Skills: Strong problem-solving ability, cross-team collaboration, and effective communication. Preferred Certifications: · CompTIA Security+, AWS SysOps Administrator, AWS DevOps Engineer, MCSA, CISSP, Kubernetes Administrator (CKA). Education and Previous Work Experience: · Bachelor’s degree preferred (Engineering, Computer Science, Information Systems major preferred) or equivalent experience. Why Join Us At Veteran Benefits Guide, you’ll play a critical role in securing and advancing IT systems that support our mission to serve U.S. Veterans. You’ll be part of a collaborative, fast-paced team environment where innovation and reliability matter. EEOC: Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender (including gender identity and gender expression), genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hair style or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.

Job Description The Supreme Court of Nevada is seeking a Network Administrator I to play a key role in supporting the Court’s on-premises, hybrid, and cloud-based network infrastructure. This position is hands-on and operational, working closely with senior technical staff to ensure the reliability, performance, and security of enterprise and cloud networking environments. The Network Administrator I contributes directly to the stability of critical judicial systems by monitoring, maintaining, and enhancing network services across data center and cloud platforms, including AWS and Azure. This role offers meaningful technical responsibility, exposure to modern hybrid architectures, and the opportunity to support technology that serves courts statewide. This position can be located in Las Vegas or Carson City. After an initial training period, there may be an opportunity for a hybrid remote/in-office schedule. This position may require occasional work outside of normal business hours, including evenings, weekends, or holidays, Key ResponsibilitiesNetwork Administration & Operations • Assist with configuring, administering, and maintaining LAN, WAN, wireless, virtual, and cloud network environments., • Perform hands-on administration of cloud networking components in AWS and Azure, including virtual networks, subnets, routing, and connectivity services., • Monitor network performance, availability, and alerts across on-premises and cloud environments; escalate issues as appropriate., • Perform routine network maintenance, patching, and updates under supervision.Infrastructure & Platform Support, • Support hybrid network connectivity between on-premises systems and cloud platforms., • Assist with firewall rule changes, VPN connectivity, network segmentation, and cloud network security controls., • Support network upgrades and infrastructure changes across enterprise and cloud environments.Security & Compliance, • Follow network security standards, configuration baselines, and access control policies., • Apply approved security configurations within AWS and Azure networking services., • Assist with vulnerability remediation and compliance activities., • Report security incidents and configuration deviations promptly.Documentation & Change Management, • Maintain network documentation, diagrams, procedures, and configuration records., • Document incidents, changes, and resolutions in ticketing and change-management systems.Collaboration & Support, • Provide technical support for network-related issues., • Work with senior network administrators and IT staff on operational tasks and projects.Qualifications, • One to three years of experience in network administration or infrastructure support., • Working knowledge of TCP/IP, DNS, DHCP, routing, and switching., • Hands-on experience supporting cloud networking in AWS and/or Azure environments., • Foundational understanding of network security, access controls, and segmentation., • Strong troubleshooting, documentation, and communication skills., • Associate or Bachelor’s degree in Information Technology or related field., • Entry-level certifications (Network+, CCNA, or equivalent)., • AWS or Azure certifications such as Certified Solutions Architect or Certified Advanced Networking., • Demonstrated practical cloud networking experience. Nevada enjoys abundant sunshine throughout the year, making it an attractive destination for outdoor enthusiasts. From the stunning red rock formations of Valley of Fire State Park to the majestic mountains of the Sierra Nevada range, the state offers a diverse and breathtaking natural environment. Nevada offers recreational opportunities abound including golfing, biking, off-roading, hiking, skiing, and fishing. In addition, Nevada is home to iconic attractions such as the Las Vegas Strip, known for its vibrant nightlife, casinos, and entertainment. The state also hosts numerous cultural events, festivals, and art galleries that showcase its rich heritage and artistic scene. Nevada's beautiful landscape, exciting adventures, and thriving economy are just a few of the reasons to join the Silver State workforce! Benefits include: • Health Insurance: medical, dental, life and disability insurance programs for employees and dependents/family are offered., • Vacation: Accrual of three weeks of annual leave each year., • Sick Leave: Accrual of three weeks of sick leave each year., • Holidays: 12 paid holidays per year., • Retirement: Participation in the Nevada Public Employee Retirement System (PERS)., • Deferred Compensation: The State has a voluntary deferred compensation program., • No Nevada state income tax., • Positions are eligible for Public Service Loan Forgiveness. Applicants should submit a resume and list of three references. This recruitment will remain open until the position is filled or a suitable number of applications have been received. Qualified applicants are encouraged to apply as soon as possible.

Job Description Job Title: IT Systems Administrator Department: Information Technology Reports to: IT Operations Manager Status: Full-Time, Exempt Work Location: Fully Onsite | The Smith Center for the Performing Arts Salary Range: $65,000 - $70,000 Summary of Duties and Responsibilities The IT Systems Administrator is responsible for the day-to-day operation, maintenance, performance, and security of the organization’s networks and systems infrastructure that support business operations. Reporting to the IT Operations Manager, this role contributes to the development and enforcement of IT policies and standards, and collaborates closely with all departments to deliver reliable, responsive end-user support and services. Essential Duties and Responsibilities • Install, configure, maintain, and upgrade servers (physical and virtual) computers, servers, switches, storage and communications., • Develop, review, and implement back-up and disaster recovery procedures and plans., • Regular testing of back-up and disaster recovery procedures., • Apply security patches, updates, and vulnerability remediation., • Maintain system documentation and IT policies., • Serve as Tier II support, mentor and assist the IT Support Specialist, ensuring problem resolution of business users' issues with a high level of customer service and satisfaction in a timely manner., • Balances security and process controls with business benefits to create an effective business and operating model keeping current with industry standards and global technology developments., • Actively manages IT systems and projects including Cisco Gear, VMWare, Server environment, Cambium Networks, Manage Engine, and is lead with any consultants on any advanced system support., • Assist with development, implementation, and enforcement of all IT policies and procedures to the standards that are required by management., • Oversee IT operations to develop performance reports of all systems and recommends methods to increase and maintain performance., • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field from an accredited college or university; or equivalent experience., • Minimum of four (4) years of progressive IT experience, • Professional certifications in one or more relevant technologies preferred, such as VMware V.C.P., Microsoft, Cisco, CompTIA: A+, Network+, Security+ etc., • Exceptional experience in project and time management methodologies., • Demonstrated technical proficiency and working knowledge in several of the following areas:, • Windows Server environments; 2012r2, 2016, 2019, 2022, • Enterprise Wireless Technologies, • SharePoint, • Email Security, • VMware virtualization, • Configuring Storage Technologies SAN/NAS, • Advanced Active Directory Management, • Microsoft Exchange/Office 365, • Helpdesk ticketing solutions., • Strong understanding of information technology systems, processes, and governance frameworks, including security, scalability, and business continuity practices. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: • Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and translate technical concepts into clear, accessible language for non-technical stakeholders., • Exceptional critical reasoning, problem-solving and decision-making skills., • Highly organized with strong time management skills and the ability to balance multiple priorities, projects, and deadlines in a dynamic, fast-paced environment., • Self-motivated and proactive, with the capacity to work both independently and collaboratively to achieve departmental and organizational goals., • Demonstrated professionalism consistent with a service-focused IT environment, including:, • Strong attention to detail and accuracy, • Data-driven decision-making and analytical mindset, • Sound professional judgment and discretion in handling sensitive information, • Ability to interpret, analyze and learn new technologies., • Capability to work effectively under pressure and meet deadlines., • Demonstrated ability to build and maintain long-term, trust-based work relationships across all departments., • Advanced proficiency in Microsoft Windows Server environments (2012r2, 2016, 2019, 2022 ) and Active Directory administration., • Strong working knowledge of Microsoft 365, Exchange, SharePoint, and related productivity and collaboration tools., • Experience with Azure Entra ID and other cloud technologies., • Experience with VMware or comparable virtualization technologies, including configuration, performance monitoring, and troubleshooting., • Familiarity with data storage technologies (SAN/NAS), backup and recovery solutions, and disaster recovery planning., • Knowledge of information security systems, endpoint protection, and cybersecurity frameworks., • Ability to leverage IT management tools and ticketing systems for monitoring, asset management, and workflow tracking. The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • This position will require sitting for extended periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing, operating, and troubleshooting technology equipment., • Occasionally lifting, carrying, moving, pushing, and pulling up to 40 lbs. or more., • Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces., • Ability to physically stand, walk, and climb stairs on a consistent basis., • This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing., • Vision abilities include close vision, distance vision, and the ability to adjust focus to effectively use mobile devices, and electronic devices such as tablets, iPads, and computer screens., • Ability to work in environments with varying lighting conditions, including both brightly lit and dim lit areas, depending on the operational or performance space setting. Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state or local laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The base annual salary range for this full-time and exempt position is $65,000- $70,000 plus benefits, including insurance plans as applicable. Our salary ranges are determined by role, level, and scope of responsibilities. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by key factors such as work experience, skills, abilities, and job-related education and training. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: • Creative and collaborative work culture, • Competitive compensation, • Comprehensive health, dental, and vision insurance plans, • Employee Assistance Program- including counseling, wellness programs, and financial support services., • Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars., • Generous Paid Time Off Plan, • Paid Holidays and Personal Holiday Time, • 401(k) retirement savings plan eligibility on your start date with employer match, • Employer-paid disability insurance coverage, • Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts., • Safe and paid parking on-site, • Training and career growth opportunities, • Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At The Smith Center for the Performing Arts (TSC) diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing—and increasingly diverse—world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Job DescriptionDescription: What is VBG: Veteran Benefits Guide has been proud to serve our nation’s service members for more than 10 years. Founded by a U.S. Marine Corps Veteran, VBG assists Veterans through the challenging VA claims process to efficiently secure their hard-earned benefits. Now operating with more than 225 team members nationwide, VBG has helped over 55,000 Veterans through the VA claims process. The company is dedicated to honoring service and supporting the Veteran community through ongoing advocacy, community partnerships, and meaningful opportunities within its workforce. What we are looking for: The Senior Infrastructure Engineer serves as the senior technical authority bridging Support Services, DevOps, and IT Security, ensuring secure, reliable, and efficient service delivery across VBG’s multi-site environments, including the Las Vegas headquarters and San Diego office. This role is accountable for architecting, implementing, and operating VBG’s hybrid and SaaS-first infrastructure, spanning on-premises systems, cloud platforms, and enterprise SaaS services. The Senior Infrastructure Engineer owns infrastructure architecture, network engineering, identity and access management (IAM), and cloud platform design, ensuring scalability, security, cost efficiency, and operational resilience. Beyond day-to-day operations, the role drives enterprise automation, enables security frameworks, and serves as the Tier 4 escalation authority, bridging traditionally siloed teams to deliver resilient, secure, and well-governed IT services aligned with modern infrastructure engineering and reliability standards. This role is classified under IT Systems Infrastructure Engineering and does not align with facilities or industrial infrastructure engineering roles. This position is open to candidates located in the following states: Arizona (AZ), California (CA), Washington (WA), Nevada (NV), Utah (UT), Illinois (IL), Ohio (OH), New Jersey (NJ), Virginia (VA), North Carolina (NC), and Florida (FL). Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Infrastructure Operations, Reliability & End-User Experience • Serve as the Tier 4 escalation authority for infrastructure-related incidents, owning complex troubleshooting and resolution across multi-site environments., • Define, track, and report infrastructure reliability and service metrics, including uptime, incident resolution time, and service health indicators, in partnership with Support Services staff., • Architect, implement, and maintain hybrid and SaaS-first infrastructure, including on-premises systems, cloud platforms, and secure access services., • Administer and optimize enterprise operating systems including Windows Server, Windows 10/11, MacOS, and Linux., • Design, operate, and optimize virtualized and cloud environments (VMware, Hyper-V, AWS, Azure) with a focus on scalability, reliability, and cost efficiency. Own the design, implementation, and lifecycle management of enterprise network infrastructure, including: • LAN and Wi-Fi platforms (Unifi Dream Machine SE, switches, access points) DevOps Enablement & Automation • Partner with DevOps teams to integrate infrastructure into CI/CD pipelines (GitHub Actions, Jenkins, Azure DevOps)., • Design and support containerized platforms using Docker and Kubernetes to enable scalable application delivery., • Lead infrastructure automation for configuration, patching, deployment, and remediation using Ansible, Intune (Windows/Android), JAMF (Mac/iOS), and scripting (PowerShell, Bash, Python)., • Act as the infrastructure engineering partner to IT Security in the design and implementation of Zero Trust Architecture and micro-segmentation strategies., • Integrate and operationalize EDR, SIEM, and monitoring platforms (e.g., Wazuh, Microsoft Defender, Splunk, Datadog) to ensure reliable telemetry and response workflows., • Ensure infrastructure compliance with NIST, CIS v8, ISO 27001, SOC 2, and internal security standards., • Lead infrastructure-side vulnerability remediation and coordinate penetration testing follow-up activities., • Own identity and access governance, including RBAC and directory services using Azure AD / Entra ID., • Own infrastructure responsibilities within Disaster Recovery (DR) and Business Continuity Planning (BCP), including backup validation and recovery readiness., • Manage and validate cloud-to-cloud and SaaS backup platforms (Barracuda for Microsoft 365, OWN for Salesforce)., • Design and maintain infrastructure observability standards using platforms such as Datadog and New Relic., • Monitor third-party service health and vendor outages using external monitoring tools., • Maintain authoritative technical documentation, including architecture diagrams, SOPs, and knowledge base articles using Confluence and SharePoint., • Ensure reliable communication through Microsoft Teams, RingCentral, and Zoom., • Hybrid infrastructure architecture (on-prem, SaaS, AWS, Azure), • Networking: SD-WAN, VPN, firewalls, LAN/Wi-Fi, • Identity & Access Management: Azure AD / Entra ID, RBAC, SSO, • Infrastructure as Code: Terraform, CloudFormation, • Automation: Ansible, Intune, JAMF, scripting, • DevOps: CI/CD, Docker, Kubernetes, • Security tooling integration and Zero Trust enablement, • Advanced troubleshooting and root-cause analysis, • Cross-functional technical leadership, • Clear technical documentation and communication, • CompTIA Security+, • AWS Certified SysOps Administrator – Associate, • AWS Certified DevOps Engineer – Professional, • Certified Kubernetes Administrator (CKA), • CISSP (Certified Information Systems Security Professional) Veteran Benefits Guide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. Requirements:

Job Description The Administrator will act as the face of the location and the company by offering the highest level of customer service and hospitality to visitors, clients, and the community both in person and on the phone. Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, creates presentations, generates reports, and prepares and monitors invoices and expenses. Essential Functions and Competencies • Enters contract details into information system and maintains other related documents, • Orders and checks memorial to ensure accuracy, • Processes annual funeral home and cemetery license renewals, • Codes and scans invoices, • Processes accounts payable and other accounting support transactions, • Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members, • Files and maintains customer information, • Enters contract details into information system and maintains other related documents, • Orders and checks memorial to ensure accuracy, • Maintains office and facility supplies as well as fax machines, copiers, and network printers, • Good written and verbal communication skills are needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate and timely responses to questions and requests in a calm, professional manner, • Collaborates easily with co-workers, keeps shared information up to date, and works well independently, • Communicates in a timely and effective manner with management, • Excellent attention to detail while simultaneously handling a range of time sensitive tasks Required Education and Experience • High School Diploma or Equivalent, • Two (2) years of administrative support experience, • Proficient in MS Outlook, Excel, Word, and PowerPoint, • Prior work experience in bookkeeping or accounting is helpful, but not required AAP/EEO Statement Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists. 3818 - Nevada

Job Description WHO WE ARE… ASTOUND is a global experiential powerhouse with three core verticals: Brand Experiences, Sports Experiences, and Immersive Entertainment. From trade shows and large-scale events to experience centers and IP-driven attractions, we create programs that combine creative excellence, operational discipline, and ROI-focused outcomes. With over 200 employees, a 350,000 sq. ft. production facility, and execution in more than 40 countries, ASTOUND is defining what the modern experiential partner looks like. Now, in our 25th year, we are expanding into a growth engine for our clients—powered by AI, integrated creative, and next-gen content strategy—and for the business itself, driving both revenue and enterprise value. JOB SUMMARY: IT Support is responsible for monitoring the IT Helpdesk and addressing the issues in order of priority. They will also assist in the handling of day-to-day operations of the department, supporting the Systems Administrator working on troubleshooting, installation, and implementation of systems. This position is best suited to a junior IT professional who is approachable, patient, and comfortable interacting with end-users across the entire organization. The ability to communicate clearly, effectively, and genially with both technical and non-technical users is the key to success. KEY RESPONSIBILITES: • Provides technical assistance and support for incoming inquiries, requests, and issues related to hardware, software, network connectivity and application support, • Ensures users/customers are provided with professional, courteous, and timely support and service, • Installs, modifies, and makes minor repairs to computer hardware and software systems., • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity., • Consults with users to determine appropriate hardware and software needs and assists in placing orders., • Tests compatibility of new programs with existing ones., • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications., • Installs software and necessary applications for workflow., • Carries out software, network, and database performance tuning., • Documents hardware and software updates., • Strong ability to manage productive relationships with both external and internal users, • Ability to work independently and in a team environment, • High degree of personal initiative, • Adaptable to changing priorities and ad hoc requests, • Superior Microsoft Office skills, including Word, Excel, and Visio, • Courses or experience in some of the following areas: computing science, information systems or equivalent programs, • Install and configure hardware and software components, • Prioritize and manage all open requests to ensure that they are resolved accurately and in a timely manner, • Contribute to the development and maintenance of standards, policies and procedures regarding all IT-related items, • Assists with the implementation and execution of new/upgraded systems implementation and other IT-related projects, • Conducts equipment and vendor research, and works with 3rd party vendors to implement new systems or resolve issues, • Manages the maintenance of all hardware and software, • Bachelor's degree in computer science or engineering or related field, preferred, • 0-2 years of experience in a similar role, • Experience with Microsoft Windows 7 and 10, Mac OSX, Active Directory, imaging, server/storage solutions including file replication, and network administration (e.g., switching, firewall, VPN), • Experience troubleshooting systems, • Skilled in database programming and software installation, • Proficient with MAC and OS, • Excellent written and oral communication skills, • Familiar with a range of software and hardware, • Demonstrated experience as a support analyst in a corporate environment Just as important as the skills you bring to our team are alignment with our values. This means that as a collective we will collaborate with the same mindset to deliver incredible, market-leading experiences for our clients. • Steadfast Courage - We fearlessly take on challenges and make bold decisions to achieve remarkable results., • Unwavering Integrity - We hold ourselves to the highest ethical standards and prioritize honesty, transparency, and professionalism., • Boundless Creativity - We push boundaries with innovative, collaborative ideas that surpass expectations and create unforgettable experiences., • Unparalleled Service - We fearlessly take on challenges and make bold decisions to achieve remarkable results., • Insatiable Curiosity - We never stop learning, exploring, and taking risks to create breakthrough experiences. The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match. • Excellent Medical Insurance, • Excellent Dental Insurance, • Excellent Vision Insurance, • Paid Time Off, Holiday Pay, • 401K matching program after 90 days of employment, • 100% Company Life and Long-Term Disability Coverage We are proud to be an equal opportunity employer, and we welcome talented individuals from all backgrounds to apply. Our goal is to ensure that every candidate is evaluated solely on their qualifications, merits, and potential to contribute meaningfully to our team and mission.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Las Vegas, NVand they are in need of a LevelIII Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 4years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Las Vegas, NV and they are in need of a Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job Description About The Role MagnaCare is seeking a hands-on, Las Vegas-based On-Site Customer Service Supervisor to manage the day-to-day operations of our high-volume call center serving members and providers. The Supervisor is responsible for directly overseeing call center representatives, ensuring team performance, customer satisfaction, and adherence to key performance indicators (KPIs). This role actively monitors call traffic, adjusts staffing as needed, and provides coaching and support to team members to maintain a high standard of service delivery. Key Responsibilities • Supports and mentors the Team Leaders and SMEs as needed. Handles caller escalations and resolves as needed., • Manages all assigned employees and is responsible for performance management. This includes both remote and onsite team members., • Continually monitors the teams call center metrics, quality scores and productivity reports., • Handle escalated customer concerns and complaints., • Assist customers with problems and questions regarding claims., • Assists the Customer Service Manager with performance reports, QA review sessions and re-training initiatives., • Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department KPI’s (Key Performance Indicators)., • Assists with call handling during high volume occurrences to ensure meeting KPI levels., • Provides support to customer service representatives as needed., • Manages special projects and allocates resources as needed., • Collaborates with Network Management team, Account Managers and Sales teams to gather feedback to enhance service performance., • Conducts impact analysis of any changes to service team operations to ensure internal customers are consulted and informed of pending operational changes prior to implementation., • Participate in activities designed to improve customer satisfaction and business performance., • Assist the training coordinator in the classroom and assist floor training of employees in their department with retraining., • Attend client, participant, vendor, provider, or employer meetings when necessary to meet client needs., • Bilingual preferred., • Bachelor’s degree preferred, but not required., • Prior experience managing teams in a customer call center required., • Prior customer service experience serving unions preferred., • Prior experience in customer service in high volume call centers, preferably in healthcare, insurance, or a related field required., • Experience managing call center volume through use of ACD systems., • Previous experience in quality call monitoring and performance coaching, counseling, and progressive discipline., • Proficiency in healthcare transactions systems, CRMs, quality call tools and monitoring systems., • Ability to create staffing schedules and analyze call center volumes and trends., • Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)., • Strong time management skills., • Knowledge of salesforce is preferred., • Knowledge of managed care procedures & claims payment policies., • Courteous with strong customer service orientation. For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve. Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers’ compensation programs, we create benefit plans that address unique needs with precision. Powered by JazzHR H6qT24RHHn

Job DescriptionPrimary Responsibilities Mail Handling • Receive, sort, and distribute incoming mail and packages to appropriate people/department., • Manage outgoing mail, including running items through postage machines and ensuring proper delivery., • Handle Dropbox mail at reception and deliver to designated departments., • Log incoming checks and maintain accurate records in Excel or internal systems., • Oversee check printing, posting, and distribution processes., • Ensure checks for the fund are securely stored in a locked cabinet and coordinate handoff with designated staff (e.g., Alicia Hernandez)., • Track and communicate check pickups, ensuring numbers match and proper notification is sent., • Scanning and Indexing, • Batch scan documents, index them into internal systems (e.g., Salesforce), and ensure proper electronic filing., • Print and scan faxes and other documents for customer service and claims processing., • Customer Service Support, • Process and scan authorization forms and other customer service documents., • Update member, provider, and employer information in internal systems., • Follow documented procedures for mail and check handling, ensuring compliance with security and confidentiality requirements., • Participate in training to understand all departmental forms, procedures, and requirements., • Assist with change of address requests and perform other administrative duties as assigned. For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve. Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers’ compensation programs, we create benefit plans that address unique needs with precision. Powered by JazzHR rvbVq8lByA