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  • Customer Service Assistant
    Customer Service Assistant
    11 days ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • Cashier
    Cashier
    6 hours ago
    Part-time
    Wayne

    Join our dynamic retail team as a Cashier/Sales Associate, where your energy and enthusiasm will drive exceptional customer experiences. In this role, you will be the friendly face of our store, providing outstanding service while efficiently managing transactions and assisting customers with their shopping needs. Your proactive approach and attention to detail will help create a welcoming environment that encourages repeat business and fosters customer loyalty. Whether handling sales, stocking shelves, or demonstrating products, you’ll play a vital part in our store’s success and growth. Responsibilities Greet customers warmly and assist them with their shopping, product inquiries, and purchases to ensure a positive experience. Operate the POS (Point of Sale) system accurately to process transactions swiftly and securely. Handle cash, credit/debit card payments, and perform cash handling duties with precision. Conduct product demos to showcase features and benefits, encouraging upselling opportunities. Maintain merchandising standards by stocking shelves, organizing displays, and ensuring products are well-presented. Assist with inventory management through stock replenishment and inventory checks to keep the sales floor organized. Provide excellent phone etiquette when answering inquiries or assisting customers remotely. Support team members with supervising tasks when needed and contribute to a collaborative store environment. Skills Proficiency with POS systems and cash handling procedures to ensure smooth checkout experiences. Previous supervising experience is a plus, demonstrating leadership in retail settings. Ability to conduct engaging product demos that educate customers and promote sales. Bilingual skills are highly valued to connect with a diverse customer base effectively. Strong communication skills to clearly convey information and provide exceptional customer service. Knowledge of retail sales techniques, upselling strategies, and merchandising principles. Experience in grocery stores or similar retail environments is preferred for familiarity with retail operations. Basic math skills for accurate cash register operations and transaction calculations. Excellent phone etiquette for professional remote communication with customers or vendors. Join us in creating an energetic shopping environment where customer satisfaction is at the heart of everything we do! Job Type: Part-time Pay: $18.00 - $20.00 per hour Expected hours: 28 – 30 per week Benefits: Employee discount Work Location: In person

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  • Security Officer
    Security Officer
    3 days ago
    $17 hourly
    Full-time
    Union City

    Royal Lion Security LLC Wayne, NJ Full-Time | Multiple Shifts Available Royal Lion Security LLC is hiring professional and dependable Security Officers for a hospitality-based environment in Wayne, NJ. This role blends security responsibilities with concierge-level customer service, requiring strong communication, situational awareness, and the ability to de-escalate situations calmly and professionally. Shifts Available - Day - Afternoon - Overnight Responsibilities - Maintain a visible, professional security presence - Conduct routine patrols and security rounds - Ensure the safety and security of all occupants and property - De-escalate conflicts and handle incidents professionally - Assist guests and staff as needed - Monitor access and activity - Enforce site policies respectfully - Complete reports and daily logs as required Requirements - Reliable, punctual, and professional - Strong communication and customer service skills - Ability to remain calm under pressure - Prior security or hospitality experience preferred - Ability to stand and patrol for extended periods - Must be available for day, afternoon, and/or overnight shifts - Professional appearance required Uniform Standards - Black boots - Black sweatshirt or long-sleeve shirt - Gloves - Flashlight (Additional required equipment will be provided.) What We Offer - Full-time, steady work - Multiple shift options - Professional work environment - Clear expectations and leadership - Opportunity to grow with a developing security company 📍 Location: Wayne, NJ 📅 Schedule: Full-time, multiple shifts

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  • Front Desk Agent – Entry Level
    Front Desk Agent – Entry Level
    12 days ago
    Full-time
    Secaucus

    We are hiring Front Desk Agents to join a highly motivated, guest-focused front office team. This is an entry-level position, perfect for anyone looking to get their foot in the hospitality industry or transition into hotel operations. No two days are the same — you’ll be the first point of contact for our guests and a key part of creating a positive stay experience. You’ll receive hands-on training, clear expectations, and ongoing support from an experienced Front Desk leadership team that believes in coaching, collaboration, and growth. What You’ll Learn Hotel front desk operations and guest service standards Check-in/check-out procedures, reservations, and billing Professional communication and service recovery How hotel departments work together to support the guest experience The foundation needed to grow into advanced front desk or leadership roles Key Responsibilities Greet and welcome guests in a friendly, professional manner Handle check-ins, check-outs, and guest requests efficiently Answer guest questions regarding hotel services, amenities, and local attractions Accurately manage reservations, room assignments, and guest information Communicate effectively with Housekeeping, Engineering, Sales, and Leadership Maintain clean, organized work areas and accurate logs/pass-ons Follow hotel policies, procedures, and brand standards Assist with package handling, guest messages, and service requests What We’re Looking For Entry-level candidates welcome — hotel experience not required Positive attitude and strong customer service mindset Willingness to learn, ask questions, and accept coaching Ability to multitask and stay composed in a fast-paced environment Strong communication and basic computer skills Flexible availability (evenings, weekends, holidays as needed) Team players who take pride in doing things the right way Growth & Culture At our hotel, Front Desk Agents aren’t “stuck” at the desk. We actively promote from within and provide opportunities for growth to those who demonstrate reliability, initiative, and strong guest service skills. You’ll be joining a collaborative front desk leadership team that works closely with all departments and values accountability, teamwork, and continuous improvement.

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  • Assistant Manager
    Assistant Manager
    17 days ago
    Full-time
    Wayne

    At Johnston & Murphy we believe that attributes are as important as experience and that who you are is as important as what you know. We believe that it’s the intangibles that make people and organizations special. Towards that end we have created a culture around an attributes based people model called P.R.I.D.E. Pay Range: $45,000 per year (Includes base pay & personal commissions) Key Responsibilities of an Assistant Manager Passion – Personally dedicated to being the best; conveys enthusiasm for the organization with a “can do” attitude; never gives up. Consistently meet deadlines Use J&M sales tools to implement and obtain sales objectives Utilize all available resources to improve performance and to further educate yourself and your sales team Represents the Brand – Acts as an ambassador for the brand to the outside world; creates a store environment representative of a premium brand; adheres to an appropriate and effective set of core values. Effectively Network and Recruit Assist in interviewing and hiring personnel using the PRIDE model Assist in the implementation of visual guidelines, window changes and maintaining store appearance Adhere to personal presentation guidelines Consistently deliver World Class Service and use proper phone etiquette Interpersonal Skills – Effective communicator within the organization; builds lasting and productive relationships with co-workers. Build lasting and productive relationships within the organization Assist in the implementation, utilizing and certifying the team in all training programs Effective communication skills Assist in coaching and counseling performance to achieve company standards Assist in the implementation and adherence to all company policies and procedures Assist in the creation and administering PRIDE Performance Plans and Evaluations Delivers Results – Achieves financial goals; manages profitability through personal and team performance; executes company priorities. Meet and exceed sales plans, both store and personal Meet and exceed sales metrics, both store and personal Assist in protecting company assets including accurate inventory and cash management Assist in the creation and maintaining of weekly work schedules to utilize talent and maximize sales Edge – Can effectively initiate and manage change; makes good decisions based on analysis and knowledge; conveys sense of urgency and moves issues to closure. Ability to: Assist in managing ALL performance, from exceptional to deficient Identify trends through shopping the competition and other trend resources Effectively use all merchandise reports to assist in analyzing, identifying and communicating merchandising needs to maximize your business Partner with HR to move issues to closure Interpersonal Skills – Effective communicator within the organization; builds lasting and productive relationships with co-workers. Build lasting and productive relationships within the organization Assist in the implementation, utilizing and certifying the team in all training programs Effective communication skills Assist in coaching and counseling performance to achieve company standards Assist in the implementation and adherence to all company policies and procedures Assist in the creation and administering PRIDE Performance Plans and Evaluations Delivers Results – Achieves financial goals; manages profitability through personal and team performance; executes company priorities. Meet and exceed sales plans, both store and personal Meet and exceed sales metrics, both store and personal Assist in protecting company assets including accurate inventory and cash management Assist in the creation and maintaining of weekly work schedules to utilize talent and maximize sales Edge – Can effectively initiate and manage change; makes good decisions based on analysis and knowledge; conveys sense of urgency and moves issues to closure. Ability to: Assist in managing ALL performance, from exceptional to deficient Identify trends through shopping the competition and other trend resources Effectively use all merchandise reports to assist in analyzing, identifying and communicating merchandising needs to maximize your business Partner with HR to move issues to closure Job Requirements Prior management experience in retail environment preferred. Ability to multi-task in a fast-paced environment. Excellent interpersonal and customer service skills. Effective communication skills. Professional appearance. Willingness to learn. Stable prior employment history. Physical demands: this position involves constant moving, talking, listening, reaching, stooping, kneeling, crouching, standing for long periods of time, walking, using hands to operate controls and climbing ladders in a safe manner. In addition, the ability to lift at least 40 lbs. The successful candidate will work a retail schedule, including evenings, weekends, and holidays as required. The candidate must adapt quickly to the competitive environment of retail sales Job Type: Full-time Pay: $45,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Retirement plan Vision insurance Work Location: In person

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