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Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Kimpton Hotel Theta, New York City Overview: The Complex Event Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Attend daily Highgate Hotel Business Review (HHBR) meeting., • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations., • Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team., • Meet or exceed set goals., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as scheduled., • Initiate and follow up on leads., • Maintain and participate in an active sales solicitation program., • Monitor production of all top accounts and evaluate trends within your market., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales., • Invite clients to the hotel for entertainment, lunches, tours and site inspections., • Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc., • Assist in the preparation of required reports in a timely manner., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts., • Meet and greet onsite contacts., • Abide by Prime Selling Time (PST)., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up., • Entertain clients., • Handle inquiries as part of Inquiry Day Program. Qualifications:, • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Complex Business Travel Sales Manager is responsible for effectively and proactively identifying, soliciting, and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting, closing, and maximizing performance of assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Proactively drive top line revenue for transient sales segments to include volume transient & consortia for primary hotels through customer acquisition and development strategies and tactics., • Identify and research potential accounts/clients and prospect for new business opportunities, generate leads, and set up meetings/presentations with clients, buyers, influencers, and agencies that will keep the hotels pipeline consistently full of opportunities., • Manage annual account rate negotiations requests for proposal through required RFP platforms., • Maintain and participate in an active sales solicitation program., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales & Marketing., • Invite clients to the hotel for entertainment, lunches, tours and site inspections as appropriate., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Initiate and follow up on leads., • Handle inquiries as part of Inquiry Day Program., • Monitor production of all top accounts and evaluate trends within your market., • Meet or exceed set goals., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Meet and greet onsite contacts and travelers to garner and foster relationships, loyalty, and new opportunities., • Conduct outside sales calls 2-3 days per week, • Entertain clients as appropriate., • Abide by Prime Selling Time (PST)., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, building accounts, and logging activities., • Assist in the preparation of required reports in a timely manner., • Assist in implementing special promotions relating to direct sales segments, i.e. events, sales blitzes, etc., • Participate in industry trade shows and events which may require out of market travel., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team., • Attend daily Highgate Hotel Business Review (HHBR) meeting., • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as needed and scheduled. Qualifications:, • College course work in related field helpful., • At least 2 years sales experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Edging the bright lights of Broadway and the calm of Bryant Park, The Knickerbocker is a legendary New York landmark reborn as the first luxury hotel in Times Square. Filled with fabled legends, The Knickerbocker once played host to legendary political bigwigs, actresses, oil tycoons and sports figures—and it’s rumored the martini was invented here in the hotel. While historic details like the hotel’s gorgeous Beaux-Arts facade remain unchanged, a soothing new luxury aesthetic is offered within. The stunning transformation of this treasured Manhattan monument invites discerning travelers to discover 330 luxe guestrooms and suites boasting incredible views and bespoke furnishings. An air of posh authenticity embraces New York City’s premier luxury lifestyle hotel. Overview: The Host person is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions. Responsibilities: • Greet and seat guests at appropriate tables in a timely manner., • Be attentive of guests’ needs assist in providing a pleasant dining experience., • Assist cashier in collection of money or credit cards from guests and servers as needed., • Know how to prepare cashier report at the end of the shift., • Pay out servers’ and service attendants’ tips if appropriate., • Know how to properly take reservations for outlets., • Ensure quality control of menus with regard to cleanliness and appearance., • Perform opening and closing duties according to established sidework checklist., • Have a complete knowledge of standards of service for receiving a room service order., • Have a thorough knowledge of menus and current specials in all applicable departments., • Assist servers and cashiers in the servicing of guests as needed., • Know and understand the state liquor laws., • Ensure overall guest satisfaction. Qualifications:, • High School diploma and/or experience in a hotel or a related field preferred., • Flexible and long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management., • Maintain a friendly and warm demeanor at all times.

Application Deadline: Address: 151 W 42nd Street Job Family Group: Business Management Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports. The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group. • Provides subject matter expertise and advice related to assigned strategic initiatives and act as relationship management for assigned initiatives., • Builds effective relationships with internal/external stakeholders., • Breaks down strategic problems, and analyses data and information to provide insights and recommendations., • Gathers and formats data into regular and ad-hoc reports, and dashboards., • Leads the planning, coordinating and implementing department events., • Provides senior level administrative and operational support within a large, diverse team including one or more senior executives., • Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information., • Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting., • Provides input into the planning and implementation of administrative programs., • Coordinates and monitors budgets and reporting on results vs. budget., • Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities., • Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events., • Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available., • Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures)., • Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries., • Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements, • Prepares and logs departmental expense claims and reports. Tracks expenses to ensure they stay within budget., • Makes travel arrangements, booking flight/hotel reservations as needed., • Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations., • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies., • Ensures all vacation and absence scheduling is documented, takes into account critical business needs, follows guidelines, and is managed consistently across employees in the group; identifies scheduling conflicts for resolution., • Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.)., • Collaborates with internal and external stakeholders in order to deliver on business objectives., • Organizes work information to ensure accuracy and completeness., • Focus may be on a business/group., • Thinks creatively and proposes new solutions., • Exercises judgment to identify, diagnose, and solve problems within given rules., • Works mostly independently., • Broader work or accountabilities may be assigned as needed. Qualifications: • Typically 7+ years of relevant experience in an administrative/ professional support function, demonstrating progressive responsibility and post-secondary degree in related field of study., • Specialized knowledge from education and/or business experience., • Verbal & written communication skills - In-depth., • Collaboration & team skills - In-depth., • Analytical and problem solving skills - In-depth., • Influence skills - In-depth. Please note the salary for this specific position in New York City is $80,000 - 95,0000. Salary: $49,500.00 - $91,300.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: ___ About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at ___ BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ___ and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin. Overview: The Director of Front Office is responsible for ensuring the operation of Guest Services, Valet, and Front Desk service in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees. This position will also be a liaison to leased restaurant and retail operations that are based in the hotel. Responsibilities: • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all assigned personnel according to hotel standards., • Prepare and conduct all front-of-house interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures., • Develop employee morale and ensure training of Rooms Division personnel., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Rooms division managers., • Monitor completion of the Service Standards by Position Training Checklists for hourly staff., • Monitor oversold dates to ensure the maximization of rooms revenue., • Tour rooms operating departments daily, greeting employees and soliciting feedback., • Ensure compliance effective training according to Highgate Hotel standards., • Attend daily and monthly meetings., • Monitor and support Hyatt programs such as GEM and Gold Passport., • Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism., • Monitor and ensure compliance with SOP’s., • Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met., • Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc., • Conduct weekly meeting, including a monthly financial review., • Perform performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees., • Monitor labor expenses through schedule approval process and ensure budgeted productivity., • Prepare department heads for succession through development of their need areas., • Prepare the Rooms Division annual budget, Communications and Other Income., • Participate in required M.O.D. program as scheduled., • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming., • Monitor proper operation Synergy MMS and ensure proper internal and external follow up to requests., • Assist in preparation of revenue and occupancy forecasting., • Efficiently and professionally communicate with hotel staff., • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service., • Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs., • Monitor all V.I.P.'s, special guests and req Qualifications:, • At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience., • Previous Front Office management experience is required., • Must be proficient in MS Excel and MS Word., • Long hours sometimes required., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: LeMeridien NYC Park Central Tap into the inimitable energy of Midtown Manhattan at Le Méridien New York, Central Park, where iconic attractions and world-class cultural experiences beckon. Exquisitely designed to reflect the ethos of the city - bold, vibrant and authentic - our hotel is located in the heart of Midtown, on West 57th Street between 6th and 7th Avenues. From this enviable vantage point, guests may discover Central Park, Carnegie Hall, Rockefeller Center, MoMA and Columbus Circle. Ascend to our rooftop bar, LiFE Rooftop, and enjoy panoramic views of Central Park as you enjoy handcrafted cocktails and delicious bites from our carefully curated menu. Indulge in shared plates, fresh seasonal seafood and innovative rolls at Kumi Japanese Restaurant + Bar. With modern event spaces enhanced by thoughtful Le Méridien service, we provide an inspiring destination for events; when it’s time to relax, intuitively designed hotel rooms and suites encourage tranquility. We await your arrival at Le Méridien New York, Central Park. Overview: The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: • Answer inquires from guests regarding restaurants, transportation, entertainment, etc., • Follow all cash handling and credit policies., • Be aware of all rates, packages and special promotions as listed in the Red Book., • Be familiar with all in-house groups., • Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario., • Be familiar with hospitality terminology., • Have knowledge of emergency procedures and assist as needed., • Handle check-ins and checkouts in a friendly, efficient and courteous manner., • Use proper two-way radio etiquette at all times when communicating with other employees., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner., • Be able to complete a bucket check, room rate verification report, and housekeeping report., • Balance and prepare individual paperwork for closing of shift according to hotel standards., • Maintain and market promotions and guest programs., • Maintain a clean work area., • Assist guests with safe deposit boxes. Qualifications:, • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Computer experience required., • Customer Services experience preferred., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Hyatt Regency Times Square is perfectly located in the heart of Times Square excitement, situated directly on Broadway between 48th and 49th Streets. This iconic, ultra-modern, full-service hotel is surrounded by Broadway theaters and close to world-famous shopping and sightseeing. The hotel has 795 modern, newly renovated guestrooms. Overview: The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's., • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards., • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position., • Assist in maintaining and controlling all housekeeping equipment., • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Ensure that large guestroom turns are managed efficiently., • Ensure consistency with departmental opening and closing procedures., • Carry a pager at all times., • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's., • Develop employee morale and ensure training of Housekeeping personnel., • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis., • Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards., • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis., • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis., • Ensure guest privacy and security through correctly following Highgate Hotel procedures., • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion., • Conduct pre-shift meetings for room attendants and housemen., • Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available., • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies., • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff., • Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Manage and organize large turn days (including group check-ins or check-outs)., • Monitor out-of-order, out-of-service, discrepant and show rooms., • Must maintain constant communication with Guest Services., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Maintain key control system for house keys., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores., • Monitor all V.I.P.'s, special guests and requests., • Review Housekeeping log book and Guest Request log on a daily basis., • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs., • Use the telephone and computer system for reporting and verifying room status., • Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned., • Properly store, secure and issue supplies as needed to meet business demands., • Ensure completion of regular maintenance and cleaning projects on a biannual basis., • Ensure overall guest satisfaction. Qualifications:, • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience., • Supervisory experience required., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, including wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: With an idyllic location on Manhattan’s Upper East Side, the Courtyard Manhattan/Upper East Side is perfectly situated in a vibrant, residential neighborhood on 92nd Street at First Avenue. This contemporary hotel recently completed a guestroom and lobby revitalization project and is close to Central Park, the Metropolitan Museum of Art, the Guggenheim Museum and Yankee Stadium while still being convenient to Midtown. The hotel has 226 guestrooms (including 16 suites) plus onsite facilities. Courtyard NY Manhattan 410 East 92nd STNew York, NY 10128 Overview: The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's., • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards., • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position., • Assist in maintaining and controlling all housekeeping equipment., • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Ensure that large guestroom turns are managed efficiently., • Ensure consistency with departmental opening and closing procedures., • Carry a pager at all times., • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's., • Develop employee morale and ensure training of Housekeeping personnel., • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis., • Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards., • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis., • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis., • Ensure guest privacy and security through correctly following Highgate Hotel procedures., • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion., • Conduct pre-shift meetings for room attendants and housemen., • Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available., • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies., • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff., • Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Manage and organize large turn days (including group check-ins or check-outs)., • Monitor out-of-order, out-of-service, discrepant and show rooms., • Must maintain constant communication with Guest Services., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Maintain key control system for house keys., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores., • Monitor all V.I.P.'s, special guests and requests., • Review Housekeeping log book and Guest Request log on a daily basis., • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs., • Use the telephone and computer system for reporting and verifying room status., • Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned., • Properly store, secure and issue supplies as needed to meet business demands., • Ensure completion of regular maintenance and cleaning projects on a biannual basis., • Ensure overall guest satisfaction. Qualifications:, • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience., • Supervisory experience required., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, including wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin. Overview: The Operations Manager (Housekeeping) is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: * • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's., • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards., • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position., • Assist in maintaining and controlling all housekeeping equipment., • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Ensure that large guestroom turns are managed efficiently., • Ensure consistency with departmental opening and closing procedures., • Carry a pager at all times., • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's., • Develop employee morale and ensure training of Housekeeping personnel., • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis., • Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards., • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis., • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis., • Ensure guest privacy and security through correctly following Highgate Hotel procedures., • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion., • Conduct pre-shift meetings for room attendants and housemen., • Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available., • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies., • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff., • Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Manage and organize large turn days (including group check-ins or check-outs)., • Monitor out-of-order, out-of-service, discrepant and show rooms., • Must maintain constant communication with Guest Services., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Maintain key control system for house keys., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores., • Monitor all V.I.P.'s, special guests and requests., • Review Housekeeping log book and Guest Request log on a daily basis., • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs., • Use the telephone and computer system for reporting and verifying room status., • Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned., • Properly store, secure and issue supplies as needed to meet business demands., • Ensure completion of regular maintenance and cleaning projects on a biannual basis., • Ensure overall guest satisfaction. Qualifications:, • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience., • Supervisory experience required., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, including wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin. Overview: The Assistant Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's., • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards., • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position., • Assist in maintaining and controlling all housekeeping equipment., • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Assist in conducting monthly guest supplies and cleaning supplies inventories., • Ensure that large guestroom turns are managed efficiently., • Ensure consistency with departmental opening and closing procedures., • Carry a pager at all times., • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's., • Develop employee morale and ensure training of Housekeeping personnel., • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis., • Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards., • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis., • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis., • Ensure guest privacy and security through correctly following Highgate Hotel procedures., • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion., • Conduct pre-shift meetings for room attendants and housemen., • Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available., • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies., • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff., • Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Manage and organize large turn days (including group check-ins or check-outs)., • Monitor out-of-order, out-of-service, discrepant and show rooms., • Must maintain constant communication with Guest Services., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Maintain key control system for house keys., • Focus the Housekeeping Department on their role in contributing to the Guest Service Scores., • Monitor all V.I.P.'s, special guests and requests., • Review Housekeeping log book and Guest Request log on a daily basis., • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs., • Use the telephone and computer system for reporting and verifying room status., • Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned., • Properly store, secure and issue supplies as needed to meet business demands., • Ensure completion of regular maintenance and cleaning projects on a biannual basis., • Ensure overall guest satisfaction. Qualifications:, • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience., • Supervisory experience required., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, including wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management., • Maintain a warm and friendly demeanor at all times.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Overview: The Operations Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities: • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s., • Carry a cell phone at all times., • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s., • Develop employee morale and ensure training of Guest Services personnel., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc., • Attend daily and monthly Rooms Merchandizing meetings., • Participate in required M.O.D. program as scheduled, • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis, • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Ensure that no-show revenue is maximized through consistent and accurate billing., • Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc., • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming., • Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use., • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position for Guest Services staff., • Assist in preparation of revenue and occupancy forecasting., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.., • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service., • Ensure correct and accurate cash handling at the Front Desk., • Follow and enforce all Highgate Hotel credit policies., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Establish and maintain key control system., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores., • Monitor all V.I.P.'s, special guests and requests., • Maintain required pars of all front office and stationary supplies., • Review daily Front Office work and activity reports generated by Night Audit., • Review Front Office log book and Guest Request log on a daily basis. Qualifications:, • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience., • Supervisory experience required., • The ability to demonstrate exceptional Customer Service Skills., • Must be proficient in Windows and Microsoft Office., • Able to work long hours as sometimes required., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Overview: The Operations Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's., • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards., • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position., • Assist in maintaining and controlling all housekeeping equipment., • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Ensure that large guestroom turns are managed efficiently., • Ensure consistency with departmental opening and closing procedures., • Carry a pager at all times., • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's., • Develop employee morale and ensure training of Housekeeping personnel., • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis., • Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards., • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis., • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis., • Ensure guest privacy and security through correctly following Highgate Hotel procedures., • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion., • Conduct pre-shift meetings for room attendants and housemen., • Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available., • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies., • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff., • Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Manage and organize large turn days (including group check-ins or check-outs)., • Monitor out-of-order, out-of-service, discrepant and show rooms., • Must maintain constant communication with Guest Services., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Maintain key control system for house keys., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores., • Monitor all V.I.P.'s, special guests and requests., • Review Housekeeping log book and Guest Request log on a daily basis., • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs., • Use the telephone and computer system for reporting and verifying room status., • Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned., • Properly store, secure and issue supplies as needed to meet business demands., • Ensure completion of regular maintenance and cleaning projects on a biannual basis., • Ensure overall guest satisfaction. Qualifications:, • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience., • Supervisory experience required., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, including wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin. Overview: The Director of Guest Services is responsible for ensuring the operation of the Guest Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities: • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s., • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s., • Develop employee morale and ensure training of Guest Services personnel., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc., • Attend daily and monthly Rooms Merchandizing meetings., • Participate in required M.O.D. program as scheduled., • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Ensure that no-show revenue is maximized through consistent and accurate billing., • Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc., • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming., • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position for Guest Services staff., • Assist in preparation of revenue and occupancy forecasting., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager., • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service., • Ensure correct and accurate cash handling at the Front Desk., • Follow and enforce all Highgate Hotel credit policies., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Establish and maintain key control system., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores., • Monitor all V.I.P.'s, special guests and requests., • Maintain required pars of all front office and stationary supplies., • Review daily Front Office work and activity reports generated by Night Audit., • Review Front Office log book and Guest Request log on a daily basis., • Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs, and the standards and procedures for each., • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs., • Conduct meetings according to Highgate Hotel standards as required by management. Qualifications:, • A 4-year college degree, or equivalent, and at least 2 years of related experience required., • Supervisory experience required., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Must have a valid driver’s license from the applicable state., • Long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin. Overview: The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities: • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s., • Carry a cell phone at all times., • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s., • Develop employee morale and ensure training of Guest Services personnel., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc., • Attend daily and monthly Rooms Merchandizing meetings., • Participate in required M.O.D. program as scheduled., • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Ensure that no-show revenue is maximized through consistent and accurate billing., • Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc., • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming., • Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use., • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position for Guest Services staff., • Assist in preparation of revenue and occupancy forecasting., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager., • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service., • Ensure correct and accurate cash handling at the Front Desk., • Follow and enforce all Highgate Hotel credit policies., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Establish and maintain key control system., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores., • Monitor all V.I.P.'s, special guests and requests. Qualifications: • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience., • Supervisory experience required., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Must have a valid driver’s license from the applicable state., • Long hours sometimes required., • Light hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

This is the NYC flagship of Musaafer, the celebrated Houston restaurant that earned a Michelin star two years in a row. Featured among NYC’s Toughest Restaurant Reservations — The Infatuation. Across all cuisines, Musaafer NYC was named.

About Us: Here at LAZ Parking, we often say, it’s not what we do, it's the way we do it. We are more than just the fastest growing and largest privately held parking company in the country, we believe that the work we do and how we treat people can really make a difference The Spirit of the Position: Under the direction of the Business Development and Marking Director the Marketing Manager will focus on, but is not limited to, the following areas: Principal Job Duties: Account Management • Assigned to larger accounts to execute marketing initiatives, coordinate sales, and find new business opportunities., • Perform outreach in the form of cold calls, emails, and in person to acquire new business., • Become the main point of contact for all things related to sales and events for specific locations., • Complete competitive area rate surveys., • Compose PowerPoint presentation for client meetings., • Utilize Business Intelligence tool to find revenue enhancement opportunities., • Coordinate/attend monthly marketing meetings with Operations., • Follow-up with deliverables from each manager for each month., • Northeast Monthly Newsletter., • Google Ads Management., • Execute Regional and location specific marketing plans., • Solicit online customers from other 3rd party reservations sites to LAZgo., • Marketing materials., • Create flyers and brochures for mass distribution., • Create businesses validations for partners., • Email Campaign Management., • Customer Appreciation Events Coordination., • Perform market research and report findings., • Outreach and investigative research for specific locations designated by management., • Attend networking events. Education • 1-3 years marketing experience preferred., • Business to Business marketing experience preferred., • Ability to communicate professionally and effectively with all levels of the organization., • Excellent interpersonal and organizational skills., • Ability to work in a fast-paced environment., • Willingness to work in the elements – heat, wind, snow, rain, etc., • Ability to lift, push and pull at least 50lbs., • Ability to stand, walk and run for extended periods of time. FLSA Status: Exempt LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. LAZ Parking participates in E-Verify.

Reservation Agent Job Description: At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives. Essential Functions and Responsibilities of the job include but are not limited to: • Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected., • Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times., • Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures., • Create and maintain an upscale and personalized pre-arrival process that improves the guests’ experience and the hotel revenue., • Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue., • Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct., • Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed., • Excellent organizational skills and attention to detail, • Ability to handle challenging situations and resolve customer complaints in a professional and timely manner., • Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise., • Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences), • Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information., • Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy., • Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential., • Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example., • Perform Switchboard duties and direct calls as needed., • Participating in training and development programs to improve job skills and knowledge., • Performing other duties as assigned by the management team., • Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue., • Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed., • Ability to work independently and as part of a team in a fast-paced and dynamic environment. Qualifications: • Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred., • Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required., • Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction., • Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important., • Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential., • Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial., • Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary., • Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable., • Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential., • Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected., • Refined verbal and written communication skills., • Minimum 2 years of progressive experience in a hotel or a related field requirement., • Ability to work overnight, weekends, and holidays., • Ability to stand or walk for long periods of time., • Must be able to lift, push, and pull items up to 40 pounds. All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job description is an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

My client is a prestigious law firm and is seeking a HR Coordinator to come-on board for a 3-4 month time frame. Responsibilities include but are not limited to: • Oversee full-cycle logistics and coordination for Diversity programs across multiple offices, including distributing invitations, coordinating reservations, monitoring attendance, and following up with stakeholders., • Manage conference room bookings, catering arrangements, and A/V setup for internal meetings and events., • Deliver on-site logistical support for local office events as needed., • Maintain and manage Diversity department calendars for both internal and external events., • Organize and regularly update internal department records and tracking spreadsheets., • Provide administrative support for special projects and strategic initiatives as required. Qualifications: • Completed Bachelors Degree, • 1+ year experience working at a law firm or professional services firm, • Knowledge of industry trends The annual base salary range is $65k-$75k. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.

Please connect with me on LinkedIn as well ___ Job Title: Legal Assistant Location: New York, NY 10019 Salary/Payrate: $80K-$90K annually and AWESOME benefits!!! Work Environment: Hybrid (4 days in office, 1 remote) Term: Permanent / Fulltime Bachelor’s degree required: NO Referral Fee: AMS will pay $500 should the person you refer gets hired JOB DESCRIPTION Our client, a well-established boutique New York City law firm with more than 35 years of continuous client service, has engaged our legal recruiting agency to identify a tech-savvy, experienced Legal Assistant to join its growing team. The firm is known for delivering sophisticated, large-firm caliber legal work while maintaining a collegial, professional, and supportive small-firm environment. This role provides comprehensive administrative and secretarial support across multiple practice areas, including Litigation, Commercial Real Estate, and Corporate. It is an excellent opportunity for a flexible, adaptable legal professional who enjoys variety in their day-to-day responsibilities and can transition seamlessly between attorneys and practice groups based on workflow demands. The Legal Assistant will support attorneys on an as-needed basis, helping to cover desk transitions, workload imbalances, absences, and ongoing projects. The ideal candidate brings strong organizational skills, advanced technical proficiency, and the ability to manage shifting priorities with professionalism and efficiency. Key Responsibilities Litigation Support • Support attorneys through all phases of litigation, including discovery, motion practice, depositions, hearings, and trial preparation, • Prepare, edit, and format complex pleadings, briefs, and indexed filings, including Tables of Contents and Tables of Authorities, • Maintain electronic and physical case files in compliance with court and firm requirements, • Handle electronic filings in state and federal courts (NYSCEF, PACER/ECF) Commercial Real Estate / Leasing Support • Prepare, revise, and format commercial leases, amendments, assignments, SNDAs, and related transactional documents, • Coordinate execution of documents, including electronic signatures and notarizations, • Communicate professionally with landlords, tenants, brokers, and other transaction participants, • Maintain closing checklists and assist with assembling closing binders Corporate Practice Support • Draft and revise corporate documents such as operating agreements, shareholder agreements, engagement letters, resolutions, consents, and organizational minutes, • Assist with due diligence by organizing, indexing, and managing corporate records and closing documents, • Prepare execution versions of transaction documents and support corporate closings Administrative & Cross-Practice Support • Provide floating coverage across the firm, adjusting priorities daily based on attorney needs, • Draft, proofread, and edit correspondence, memoranda, and internal communications, • Coordinate meetings, conference room reservations, and Zoom/Teams calls, • Manage document production tasks including scanning, copying, and PDF creation, • Enter and edit time records, assist with pre-bills, billing letters, and monthly billing processes Technical Skills • Advanced proficiency in Microsoft Word, Outlook, and Excel, including complex formatting, redlining, styles, and numbering, • Experience with iManage Cloud or similar document management systems, • Familiarity with Practice Assistant, Workshare/Litera Compare, BigHand, Adobe Acrobat Pro, and online legal research tools preferred, • Strong skills in preparing complex documents using Word styles, TOCs, and TOAs, • Confident use of electronic court filing platforms (NYSCEF, PACER/ECF), • Exceptional proofreading and document quality-control skills, • Willingness and ability to learn new technologies and firm systems Experience Requirements • Prior experience supporting attorneys in a litigation environment is required, • Experience supporting commercial real estate and/or corporate practices is strongly preferred, • Proven ability to manage multiple assignments simultaneously and pivot as priorities change, • Familiarity with legal terminology across litigation, real estate, and corporate matters, • NYS Notary Public preferred, or willingness to obtain notary status within three months of hire Education • Associate’s degree or higher preferred; equivalent professional experience will be considered, • Excellent written and verbal communication skills required, with strong attention to spelling, grammar, and punctuation

Prominent law firm in the Financial District is seeking a Conference Services Specialist to join their dynamic team. The Conference Services Specialist is responsible for coordinating and arranging catering and meal arrangements for firm meetings and events. This includes assisting with meeting and conference room reservations, managing catering related vendor relationships, and ordering supplies for the firm’s café. This role works closely with committee chairs and practice group leaders strategizing and planning meetings and events. Responsibilities include: • Coordinate catering and meal arrangements for internal meetings and events, including ordering food and beverages ensuring that all dietary restrictions are accommodated, setting up tables and chairs, décor, and setup/tear down, • Plan and coordinate external events and get-togethers, including liaising with vendors, arranging venues, coordinating logistics, and ensuring events run smoothly, • Handle requests for additional amenities or services, such as refreshments, printing or notary services including supporting clients and guests utilizing conference space, • Maintain a clean and professional appearance in all conference rooms, • Manage relationships with catering and event space vendors, • Provide support and assistance to employees as needed. Special projects and other duties as needed We are seeking candidates with 2-3+ years of related experience, a college degree, excellent interpersonal skills with the ability to interact effectively with all levels of firm personnel, outside clients, and vendors. This position is 100% onsite.

About Casa Cipriani Casa Cipriani is a five-star luxury hotel, private members-only club, and distinguished event venue housed within the iconic Battery Maritime Building in New York City. Combining timeless elegance with modern comfort, Casa Cipriani is dedicated to offering exceptional service, craftsmanship, and attention to detail in every aspect of the guest and member experience. POSITION PURPOSE: The Host / Reception Manager is responsible for overseeing all front-door and reception operations for the Club at Casa Cipriani, ensuring a seamless, controlled, and highly personalized member experience. This role blends refined hospitality with strong operational leadership and requires precision, foresight, and the ability to manage complex guest flow within a high-profile private members’ environment. ESSENTIAL FUNCTIONS AND DUTIES: • Oversee end-to-end front-door and reception operations, including member arrivals, guest verification, departures, and access control., • Manage daily guest lists, reservations, walk-ins, and waitlists in accordance with Club policies., • Control pacing and overall Club flow in coordination with floor managers, security, and senior leadership., • Anticipate peak periods and proactively adjust staffing levels, positioning, and procedures., • Ensure all front-of-house operational checklists, SOPs, and opening/closing procedures are consistently executed., • Deliver a polished, discreet, and welcoming experience aligned with Casa Cipriani service standards., • Ensure accurate member recognition and VIP handling, including preferences, restrictions, and special requests., • Resolve guest concerns decisively and diplomatically, escalating issues when appropriate., • Maintain strict confidentiality regarding members, guests, and internal operations., • Conduct structured operational walk-throughs to engage members, gather feedback, identify service gaps, and relay information on upcoming events and programming in accordance with Casa Cipriani policy., • Lead, schedule, and supervise the host and reception team across all shifts., • Build weekly schedules based on forecasted covers, events, and historical data., • Train staff on Club policies, service standards, and operational procedures., • Conduct daily pre-shift briefings and shift handovers to ensure alignment and continuity., • Monitor real-time floor performance and make operational adjustments as needed., • Maintain accurate guest management and membership system records, including VIP tagging, member notes, preferences, and restrictions., • Produce daily and weekly operational reports, including guest counts, member-to-guest ratios, peak arrival patterns, VIP activity, and notable feedback., • Identify operational inefficiencies and recommend process improvements., • Serve as the primary liaison between reception, Club floor teams, events, membership, and security., • Coordinate guest flow for private events, buyouts, and high-profile visits., • Support Membership and Events teams with guest list management and access control., • Enforce Club access rules, dress code, and house policies consistently and professionally., • Ensure compliance with internal procedures, safety protocols, and brand standards., • Maintain immaculate presentation of reception desks and entry areas., • Lead by example in appearance, language, professionalism, and conduct. KNOWLEDGE, EXPERIENCE AND SKILLS: • 3–5+ years of experience in a senior reception, host, or front-of-house management role within a luxury hotel, fine dining, or private members’ club., • Strong command of guest flow management, capacity control, and pacing., • Proven experience with reservation and guest management systems., • Advanced scheduling and labor planning skills., • Ability to interpret operational data and translate insights into staffing and service decisions., • Experience managing high-volume arrivals while maintaining a composed, elevated service standard., • Excellent problem-solving skills with the ability to make real-time operational decisions., • Ability to handle sensitive and confidential information with discretion., • Flexible availability, including evenings, weekends, and holidays. INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.

The Guest Relations Manager is responsible for all aspects of managing the Guest Relations team, while overseeing all aspects of VIP reservations and relations. Minimum 1+ years’ experience as a Guest Relations Manager or similar hospitality role.

The Host is the first point of contact for guests, ensuring they feel valued from the moment they walk through the door. The Host will manage reservations, oversee the seating process, and contribute to the overall efficiency and success of the restaurant. Hosts are eligible to participate in tip po

The Host plays a pivotal role in creating a positive and welcoming experience for our guests. The Host is the first point of contact for guests, ensuring they feel valued from the moment they walk through the door. The Host will manage reservations, oversee the seating process, and contribute to the

We are looking for a friendly and organized Host/Hostess to welcome guests, manage reservations, and ensure a smooth seating experience.

The Host will be the individual to portray the exemplary role of the host team, handle the pressure of the seating demands, manuever the high stress on guests demands, and support managers in operations to maximize table seating. The ideal candidate has 3 years of reservations or host experience in

Hosts are responsible for providing warm hospitality to guests, managing reservations and walk-in diners, helping to facilitate the flow of service throughout the night, and maintain a general command of the food and beverage menu. Hosts will work to provide impeccable hospitality to each of our cli

Prior managerial experience (minimum three years in a like-minded restaurant), hiring, scheduling, and reservations experience necessary!.

As a Host at NARO, you will work in conjunction with the NARO team in setting a strong foundation with our reservation system and managing existing reservations. Hosts responsibilities include (but are not limited to):. Maintaining cleanliness in all guest-facing areas of the reception hallways, hos

This is the NYC flagship of Musaafer, the celebrated Houston restaurant that earned a Michelin star two years in a row. Featured among NYC’s Toughest Restaurant Reservations — The Infatuation. Across all cuisines, Musaafer NYC was named.

We’re seeking a detail-oriented and customer-focused Entry-Level Hotel Coordinator to assist with booking accommodations and managing hotel arrangements for clients. This remote position is ideal for individuals who enjoy planning, have strong communication skills, and are passionate about hospitality and travel. You will support clients in selecting the right lodging based on their needs, preferences, and budget while ensuring a smooth reservation process. Key Responsibilities: • Coordinate hotel accommodations for individual and group travelers, • Research availability, pricing, and amenities through preferred platforms and suppliers, • Communicate with clients to confirm travel preferences and finalize bookings, • Monitor upcoming reservations and assist with changes, upgrades, or cancellations, • Maintain accurate records of bookings and client preferences, • Provide exceptional customer service and respond to inquiries in a timely manner Requirements: • Strong attention to detail and organizational skills, • Excellent written and verbal communication skills, • Comfortable working independently in a remote setting, • Basic computer skills (email, internet search, Google Workspace or Microsoft Office), • Reliable internet connection and a professional workspace, • Customer service experience is a plus Benefits: • Flexible work-from-home schedule, • Opportunity to gain hands-on experience in the hospitality and travel industry, • Access to industry tools and preferred booking platforms, • Collaborative team environment with ongoing support, • Potential for growth into higher-level travel coordination or hotel management roles

Location: Remote (Work From Home) Description: We are seeking a detail-oriented and customer-focused WFH Hospitality Coordinator to join our team. In this role, you will assist clients with coordinating hospitality-related services such as accommodations, travel details, and guest experiences. You’ll support the planning process by researching options, preparing quotes, and ensuring accurate coordination of arrangements. This position is ideal for someone who enjoys organization, communication, and delivering high-quality service in a remote environment. Key Responsibilities: • Research and coordinate hospitality services including accommodations and guest arrangements, • Prepare and organize quotes, proposals, and confirmation details, • Communicate with clients to gather information and answer general inquiries, • Coordinate with hospitality partners and vendors to confirm reservations and requests, • Maintain accurate client records, documentation, and correspondence, • Provide professional, timely support to ensure a positive client experience Requirements: • Strong communication and interpersonal skills, • Excellent organizational skills with high attention to detail, • Proficiency with basic computer skills (email, web browsing, Microsoft Office or Google Workspace), • Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines, • Reliable internet connection and a distraction-free remote workspace, • Previous customer service, hospitality, or administrative experience is a plus but not required Benefits: • Flexible remote work schedule, • Supportive and collaborative team environment, • Opportunity to gain experience within the hospitality and travel industry, • Access to hospitality-related discounts and perks after eligibility requirements are met, • A rewarding role focused on creating smooth and enjoyable guest experiences

Our client, the oldest Reform synagogue in New York City is seeking an Administrative Assistant to support the Clergy. • This is a perm position., • The work schedule is Monday – Friday, 9am – 5pm (35-hour work week), • The annual salary is $63,000 Job Description The ideal Clergy Administrative Assistant will be an energetic, positive professional who brings experience in administrative skills. The Clergy Administrative Assistant will have a vital role in supporting innovative programs run by our Temple clergy. The ideal candidate is a self-starter who enjoys collaborating with fellow staff members and working with people of all ages. In addition to programmatic work, the Administrative Assistant will assist with all administrative tasks to support the clergy. As part of the responsibilities of this role, you will be required to work some evenings, weekends, and/or holidays. As an Administrative Assistant, your contributions are vital to the success of the temple, and we appreciate your willingness to be available during these times when necessary. Candidates must be comfortable working in a Reform synagogue and able to represent the synagogue in public settings. Essential Functions and Responsibilities: Administrative Support for Clergy: General Clerical Duties: • Schedule appointments and conferences, manage calendar, • Perform basic bookkeeping duties such as managing receipts, • Arrange travel logistics for staff and guests, • Handle emails and written correspondence, • Manage document reproduction and digital records, • Maintain office supplies inventory Meeting Support: • Take notes during meetings, document discussions, • Transcribe and edit meeting memos Programmatic Responsibilities: • Manage registration and administration for classes and programs, • Anticipate upcoming tasks and events proactively, • Ensure venue reservations and arrangements, • Assist in promoting events or programs, • Collaborate with Communications to create and distribute event materials Efficiently manage scheduling and calendars, • Manage registration and administration for classes and programs Membership Interaction: • Communicate with members, address inquiries promptly, • Handle challenging situations professionally, • Provide phone coverage, manage correspondence and inquiries Additional Responsibilities: • Provide support to Senior Rabbi when the Senior Administrative Assistant is unavailable Qualifications • Bachelor’s degree required, • Experience in program development and administration, • Self-directed and able to work without supervision, • Outstanding written, verbal, and interpersonal communication skills, • Strong proficiency in Microsoft Office (Word, Excel, Outlook) Google Workspace, email marketing platforms (e.g., Mailchimp, Mailjet), ticketing systems (e.g., TicketLeap), and data management software; ability to quickly learn new systems, • Experience with Canva or similar design platforms, • Effectively sets priorities and manages multiple tasks, with attention to detail, • Is a team player, works collaboratively with co-workers, congregants, • Candidates must be organized, detail-oriented, flexible, reliable, courteous, and kind

Japanese restaurant offering both an intimate omakase experience and an à la carte dining room.This role is guest-facing, detail-driven, and centered on building genuine connections with our guests.Confirming reservations and communicating with guests prior to service.Contacting waitlist gues

The Host will be responsible for welcoming, greeting and seating guests in a gracious, accommodating, and professional manner, ensuring 100% guest satisfaction. The Host is also responsible for managing reservations and providing accurate wait times for guests without reservations. Set up the host s

Reports to the General Manager and Maitre D .Natural confidence, presence, raport with guests.Michelin-starred restaurant .Experience with RESY reservations system.Able to handle high volume and being solution based.Must be able to follow and understand expectations within their depar

Respond to incoming event inquiries and manage the event calendar. Support event marketing via newsletters and social when needed. Previous experience in event coordination, restaurant reservations, or hospitality operations preferred.

In addition, Lead Hosts are responsible for organizing guest reservations, special events, and arranging table assignments for the entire floor plan, while giving clear directions to the hosts throughout each shift. Previous Host experience in a quality restaurant. Our Lead Hosts provide a warm

Interest in food, beverage, and hospitality trends. At Golden Age Hospitality — the team behind The Nines, ACME, Le Dive, Deux Chats, and The Happiest Hour — we believe nightlife is a cultural expression. Manage nightly reservations and waitlists via Resy or OpenTable, optimizing guest f

Title: Associate Counselor - (Bilingual Spanish/English) Location: Sunset Park, Brooklyn, NY Work Days: Monday through Friday, 9am - 5pm Weekly Hours: 35.00 Exemption Status: Exempt Salary Range: $66,300.00 - $78,500.00 • As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices Position Summary Screens, counsels and performs various activities relative to the treatment of patients within centers/clinics. This role may also provide administrative support to the center/clinic and participate in community outreach activities. Requires advanced Spanish proficiency to independently deliver psychotherapy services and perform comprehensive clinical assessments. Job Responsibilities • Provides individual manualized therapy after training and certification. Provides group sessions., • Screens using standardized measures and evaluates prospective clients to determine if they meet the requirements/goals for the program. Refers to proper agency/community-based services as needed., • Orients new patients to the program's goals, policies and procedures., • Handles emergency situations utilizing appropriate judgment, communication methods and knowledge of community resources when appropriate., • Writes letters, makes telephone referrals for clients and communicates with referral agents., • If applicable, assists with completing reports to be sent to outside agencies and regulatory bodies., • May participate in on-going research as a therapist., • Provides family consultation and/or interventions when appropriate. Writes progress reports and records other aspects of patient care. Experience with community activities or outreach is helpful. Knowledge, Skills And Abilities • Proven ability to work independently and as an effective and collaborative member of a team., • Possesses an understanding of, and practices, cultural sensitivity with diverse groups while providing direct services., • Excellent verbal and written communication skills., • Excellent listening skills and ability to empathize., • NYS License in social work (LMSW) or mental health counseling (LMHC) Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of "any person, any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

American Landmark Apartments has been awarded one of the best places to work 5 years in a row on a national level. We are currently seeking an experienced and driven Capital Markets Coordinator for our Corporate Office located in Manhattan, NY! At American Landmark, we believe in you and the development of your career. Our team members all receive equal opportunities to grow from within. Due to our strong training and mentorship programs, each new AL team member is set up for success. Our award-winning work-life balance is the result of a strong team commitment and industry leading collaboration. The Capital Markets Coordinator role entails providing support to a team of senior level professionals within the Capital Markets team. The role is based in New York. The responsibilities include: • Organize and coordinate investor meetings, conferences, and other events, including logistics, materials, and follow-ups., • Assist in preparing presentations, reports, and other materials for investor meetings and internal use., • Assist with drafting and distributing investor updates, newsletters, and other communications., • Monitor and manage incoming correspondence, ensuring prompt and accurate responses., • Maintain and update the investor contact database, ensuring accuracy and confidentiality., • Booking conference rooms for internal and external meetings; meeting and greeting guests; and registering guests in the visitors' system, • Manage the NY office along with 7 other team members – ordering supplies, maintaining equipment, ensuring smooth operations, etc., • Maintaining and organizing files, • Managing calendar(s), including scheduling internal and external appointments, confirming meetings, and coordinating with other assistants, • Managing detailed corporate expenses including tracking receipts and reimbursements, • Coordinating travel arrangements including flights, visas/passports, cars, hotels, and other reservations, • Assisting with a variety of bespoke projects, including event planning, • Ability to thrive in a fast-paced, real-time environment with shifting priorities, • Detail-oriented and able to efficiently complete tasks within deadlines and manage multiple competing priorities, • Dedicated team player, demonstrated willingness to “go the extra mile” Qualifications: American Landmark seeks to hire individuals who work well in a team-driven working group, are highly motivated, intelligent, and have sound judgment and demonstrated excellence in prior endeavors. In addition, the successful candidate must meet the following qualifications: • 5+ years of administrative assistant experience supporting a team of professionals, • Strong Microsoft Office skills (including PowerPoint and Outlook), • Highly organized with strong attention to detail, • Effectively multitasks and prioritizes competing tasks and deadlines, • Experience with coordinating travel arrangements;, • Performs duties with the highest level of confidentiality and professional integrity, • Strong communication skills; high EQ, • An independent worker with strong follow-through skills, • Growth mindset and excited to learn new technology platforms and skills American Landmark is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All American Landmark employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy. About American Landmark American Landmark Apartments brings 30 years of experience and an outstanding track record as the premier Sun Belt multifamily specialist, focused on delivering solid risk-adjusted, predictable returns to its partners and investors. Headquartered in Tampa, Florida, American Landmark is ranked No. 34 on the 2025 National Multifamily Housing Council list of the top apartment owners in the country with approximately 32,000 apartment units in its portfolio, ranked No. 95 on the 2025 PERE rankings of the world's largest private equity real estate managers, a 2026 Freddie Mac Multifamily Select Sponsor, and recognized as USA Today Top Workplaces for 2025. With strategic and measured growth, American Landmark continues to enhance its competitive advantage throughout the Sun Belt, specializing in the acquisition and management of value-added multifamily properties located in high-growth markets including Georgia, Florida, North Carolina, South Carolina, Tennessee, Texas, Arizona, and Virginia. Fully vertically integrated, American Landmark is committed to providing excellent service and outstanding living environments to residents and delivering consistent, attractive risk-adjusted returns to investors and partners. For more information, please visit . Background screening and a drug test required We are an equal opportunity employer.

🌍 Travel Consultant / Reservation Agent (Tour Operator – Europe Specialists) 📍 Location: Woodland Hills, California — In-Person Position 🕘 Job Type: Full-Time About Petrabax Petrabax is a leading wholesale tour operator specializing in Spain, Portugal, and Morocco, with nearly 40 years of experience creating high-quality custom travel experiences and escorted tours for retail travel agencies across the U.S. We are seeking motivated, sales-driven Travel Consultants / Reservation Agents who are passionate about travel, thrive in a fast-paced environment, and enjoy building strong relationships with travel advisors. ✈️ What You’ll Do • Consult with retail travel agents to design tailored itineraries and travel solutions, • Sell and manage escorted tour programs in addition to customized FIT itineraries, • Prepare detailed quotes and proactively upsell value-added services, • Respond efficiently to inquiries via phone and email to help close sales, • Troubleshoot itinerary challenges and offer creative solutions, • Promote and cross-sell Petrabax products, including escorted tours and specialty programs, • Maintain accurate bookings and customer records, • Collaborate with a team focused on service excellence and growth ✅ What We’re Looking For Required: • Experience in the travel industry (tour operator, agency, reservations, or sales), • Bilingual English & Spanish — Spanish fluency is mandatory, • Strong customer service and sales mindset, • Excellent verbal and written communication skills, • Ability to multitask and meet deadlines, • Proficiency with Microsoft Office & email systems Preferred (Plus): • Knowledge of Spain, Portugal, and/or Morocco, • Experience using Amadeus or similar GDS, • Degree in Tourism, Hospitality, or related field, • Portuguese language skills 🎁 What We Offer • Competitive salary based on experience, • Paid vacation time, • Industry training & familiarization opportunities, • Performance-based bonuses, • Long-term career growth with an established tour operator

Company Description Spring Place is a private membership club and co-working space, connecting work, leisure, and culture for its community of global influencers, creative entrepreneurs, and industry leaders. Role and Responsibilities • Greet members and guests warmly, checking them in and making them feel welcome, • Assist members with requests, problems, concerns, complaints and/or incidents/accidents brought to the Member Services desk in an attentive, courteous, respectful, helpful and efficient manner and/or escalates to management, • Manage Member Services mailbox: respond to member questions and/or concerns where applicable and/or redirecting emails; manage phone calls from guests, post mail and packages for members and staff, etc., • Ensure that member spaces and lobby areas are orderly and welcoming, • Positive influence for productivity and assisting fellow teammates with incoming inquiries by providing solutions and resources to support their overall success, • Maintenance of Spring Place member database (NEXUDUS profiles), • Properly maintains the daily log, by tracking completed tasks, issued keys, issued lockers and reviewing the communications log on a routine basis, • Accommodates member and guest’s needs by scheduling, confirming and changing reservations for conference accurately and timely; enforces cancellation policies and follows up on collections., • Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines., • Provides current and detailed information about all services and products offered by Spring Place; maximizes revenue by promoting services, solicits member and guests feedback., • Assist with various projects and related duties as assigned Qualifications/ Skills • 2+ years’ relative experience in customer service, • A passionate team player with excellent drive, confidence and interpersonal skills., • Experience with dealing with celebrities and high-profile events is useful., • Ability to work effectively under time constraints and deadlines, • Enthusiastic, highly motivated and a proactive team player, • Ability to multitask, prioritize and manage time efficiently, • Excellent verbal and written communication skills, • Must be able to work in a fast-paced environment, • Flexible schedule including morning, afternoon, evening, weekends and holidays (if needed), • Reliable, representative, positive and enthusiastic Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities, or activities associated with this position, as they may change at any time, with or without notice.

Personal Assistant to Senior Executive Midtown Manhattan I Onsite | 5 Days per Week A prominent real estate firm is conducting a search for a highly organized, proactive, and discreet Personal Assistant to support a dynamic senior Executive. Compensation $90,000–$110,000 base salary (DOE) + discretionary bonus Schedule Standard hours are 9:00 AM–5:00 PM, with flexibility required for early morning meetings, evening events, and occasional after-hours or weekend support, particularly during travel. Position Overview This role requires a polished, experienced administrative professional with a “no task is too big or too small” mindset and the ability to operate with a 24/7 mentality when needed. The ideal candidate is a true gatekeeper who thrives in a fast-paced environment, anticipates needs before they arise, and maintains the highest level of discretion and professionalism. A strong knowledge of New York City is essential. The Executive values someone who is NYC-savvy—comfortable recommending top restaurants, sourcing premier florists, securing reservations, and navigating the city seamlessly. Key Responsibilities • Manage complex personal and professional calendars, appointments, and meetings, • Serve as a gatekeeper, prioritizing and managing competing demands, • Coordinate personal errands and special requests, • Purchase and distribute thoughtful gifts for personal and professional networks, • Create detailed domestic and international travel itineraries for family vacations, • Coordinate logistics for extended family travel, • Schedule and organize college tours, • Assist in planning milestone celebrations (e.g., Sweet 16s and other special occasions), • Provide administrative and strategic support for charitable initiatives, • Assist with fundraising efforts and event coordination, • Track donor communications and maintain organized records, • Assist in planning and executing personal and professional events, • Coordinate vendors, venues, guest lists, and event logistics, • Design invitations and event materials (experience with Canva or similar design tools is a plus), • Contribute a creative perspective to event experiences and presentation Qualifications • Bachelor’s degree required, • Proven experience supporting senior executives or high-level principals, • Exceptional organizational and time management skills, • Strong discretion and demonstrated ability to handle confidential information, • High emotional intelligence and sound judgment, • Ability to anticipate needs and problem-solve independently, • Flexible, service-oriented mindset, • Experience in event planning and/or graphic design preferred, • Proficiency in Microsoft Office; familiarity with Canva or similar tools is a plus Ideal Candidate Profile • Detail-oriented and highly resourceful, • Calm under pressure and adaptable to shifting priorities, • Professional, polished, and personable, • Committed to excellence and high standards, • Thrives in a fast-paced, high-expectation environment

Job Description We are looking for an experienced Property Administrator to join our team in Hudson County, New Jersey. This long-term contract position involves supporting the Community Manager to ensure seamless operations for a large waterfront condominium community. The ideal candidate will bring excellent organizational abilities, strong customer service skills, and the capacity to efficiently handle a variety of administrative tasks in a fast-paced environment. Responsibilities: • Maintain and update resident directories, parking lists, storage inventories, and other records using Building Link and similar platforms., • Oversee Building Link system tasks such as managing work orders, approving amenity requests, and ensuring accurate system updates., • Provide support for accounts receivable and payable processes by assisting residents with billing inquiries, processing payments, and coordinating with accounting staff., • Schedule and coordinate move-ins, move-outs, deliveries, vendor appointments, and other activities, ensuring compliance with building procedures., • Draft and distribute resident communications, including newsletters, notices, and meeting reminders, while preparing minutes for board workshops and open meetings., • Assist with construction, renovation, and administrative projects in collaboration with the Community Manager., • Reconcile petty cash, update manuals, and manage administrative reports such as arrears and financial documents on a monthly basis., • Ensure vendor compliance by reviewing and securing Certificates of Insurance (COIs) for building access., • Support the preparation of lender and purchaser documentation through platforms like CondoCerts., • Coordinate elevator reservations and other logistical tasks to facilitate smooth building operations., • Proven experience in property management or residential property administration., • Proficiency in using BuildingLink or similar property management software., • Strong organizational skills and attention to detail to manage multiple priorities effectively., • Excellent communication abilities, both written and verbal, for interactions with residents and vendors., • Ability to handle confidential information with professionalism and discretion., • Familiarity with accounts receivable and payable processes., • Competence in coordinating schedules, logistics, and vendor access., • Service-oriented mindset with a focus on resident satisfaction and operational efficiency.

Job DescriptionDescription: A&E Real Estate A&E is an entrepreneurial, privately-owned, vertically-integrated real estate management and investment firm with preeminent property management, asset management, and construction capabilities. A&E deploys the capital of leading US institutions, endowments, pension plans, and family offices, creating value in New York City neighborhoods often ignored by the market, while providing quality homes and attractive risk-adjusted returns. The company was founded in 2011 with the simple philosophy that we and our residents have a mutual long-term interest in preserving multifamily residential buildings as high-quality, well-maintained housing assets throughout New York City’s strong neighborhoods. The company is currently evaluating investment opportunities across all real estate asset classes in New York City as well as other domestic urban markets. Position Summary The Accounting & Property Management Assistant provides comprehensive administrative, accounting, and operational support to on-site property management. This role serves as a primary point of contact for residents, supports accounts receivable and subsidy coordination, assists with leasing and renewals, and helps ensure the property’s daily operations and maintenance activities run efficiently. The position requires strong organizational skills, attention to detail, and excellent customer service. Key Responsibilities • Serve as a primary point of contact for resident inquiries via phone, email, and in person, providing professional and timely assistance., • Coordinate resident account adjustments and subsidies, including SCRIE/DRIE, HPD, DHCR, NYCHA, and other regulatory or legal corrections, in partnership with the Accounts Receivable team., • Monitor tenant ledgers, research discrepancies, and follow through to resolution., • Process rental payments, security deposits, and move-in funds by scanning, coding, and submitting documentation through ClickPay and internal systems., • Prepare verification letters, account statements, and required documentation for residents, agencies, and financial institutions., • Assist with lease renewals and leasing adjustments by reviewing documents for completeness and coordinating resubmissions when needed., • Support move-in processes, including key distribution and documentation routing., • Coordinate and track maintenance requests, vendor communication, daily property walks, unit inspections, and violation-related work orders., • Provide weekly status updates to the Property Manager on maintenance and compliance items., • Manage the property email inbox, office mail, FedEx shipments, office supply orders, and general administrative tasks. · Maintain organized digital and physical files in compliance with company policies and regulatory requirements. · Oversee day-to-day property operations, including maintaining property standards, achieving financial performance goals, managing tenant relations, and supervising maintenance staff, security personnel, vendors, and construction activities. · Assist the Property Manager with day-to-day operational oversight and special projects as assigned. Requirements: • Prior experience in property management, accounting support, or administrative roles preferred., • Strong customer service and communication skills., • High attention to detail and the ability to manage multiple priorities., • Proficiency with property management systems and Microsoft Office (experience with ClickPay a plus)., • Ability to work independently and collaboratively in a fast-paced environment., • Spanish Speaking a plus Compensation details: 55000-65000 Yearly Salary PI27e9d448f2c0-25405-39583012

Job Description Job Details Assistant General Manager for OASES will oversee the day-to-day operations of multiple concepts within the business, including the supervision of managers and staff, financial direction and health of the business, and execute world-class-leading food, beverage and service programs. Must have a strong financial and analytical background with extensive experience in hospitality, service and wellness. Will work closely with managing partner,General Manager, head chef, and ownership to execute strategy and deliver an exceptional product and guest experience. Ideal candidate values attention to detail, is solution oriented, and consistently implements and reinforces operational standards, procedures and systems while improving existing processes/operations. Candidates must liaise with the Managing Partner and General Manager to ensure quality and consistency, while maintaining a positive floor presence that inspires exceptional hospitality and service. Essential functions include but are not limited to: • Management of all COGS, labor costs, payroll, accounts payable, employee recruitment, manager and staff development/management, • overseeing private events, guest relations, marketing, beverage program, wellness retail business, • ensuring all health codes are met and held to the highest standards Qualifications • Minimum 3-4 years experience in full service restaurant management and operations, • Drive critical path from construction until grand opening, • Proven Leadership ability and clear management succession path within hospitality, • Experience with scheduling, budgeting, and forecasting, • Knowledge and experience with various POS systems (Toast, etc.), • Building SOP and systems experience; ordering, inventory, costing, reservations, memberships, retail strategies, etc., • Ability to effectively manage a team and delegate responsibilities, • Entrepreneurial attitude and proactive approach to management, • DOH food protection certified

Job DescriptionAKIMORI is seeking a General Manager to join our team and community of authentic Japanese sushi. As our GM, you'll manage our Upper East Side sushi restaurant and takeout operations. Job Description: • Portrays excellent customer service and ensures exceptional experiences., • Ability to communicate with a team of sushi chefs and front of house staff., • Detail oriented and well-organized., • Ability to work in a fast paced environment and under pressure., • Find ways to drive sales and create repeat customers., • Represent the Akimori brand in a positive way., • Anticipate the arrival of guests in advance of them dining with us., • Effectively book and confirm reservations to assure efficient services while getting our guests excited about dining with us., • Goes above and beyond hospitality and creates a bond with each guest adding a layer to service through creative thinking., • Ensure the practice of food safety and sanitation standards required of foodservice establishments, • Maintain a safe and secure environment for staff and guests in strict accordance with company standards, • Ability to consistently provide reports relating to sales and operations., • Provide weekly product inventory and efficiently place product orders as needed., • Responsible for managing employee schedules., • Understand and are comfortable with Toast POS and Resy.Requirements:, • Adaptability, flexibility, and general enthusiasm for the business, • Strong leadership skills with ability to enthusiastically interact with others, • Demonstrates respect for individuals and appreciation of diversity, • Ability to make good decisions in stressful, high risk situationsBenefits:, • Weekly Sales-Based Bonus, • 401(k), • Paid Time Off, • Paid Training, • Monday, Friday & Saturday Day OffJob Type: Full-time Experience: • Fine Dining: 5 years (Required), • General Manager: 5 years (Required)License/Certification:, • New York Food Handler's License (Required)Shift availability:, • Night Shift (Required)Work Location: In person