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Job DescriptionTapville Social Guest Ambassadors make the first impression and set the tone for a simple, hassle-free guest experience. Guest Ambassadors embody Tapville's Core Values and work both independently and collaboratively to deliver Tapville Social’s operating and Five-Star service standards. Benefits/Perks • Flexible Scheduling, • Competitive Compensation, • Career Advancement OpportunitiesJob Summary We are seeking an experienced Server to join our team! The Server is the face of our restaurant and plays an integral role in our customer’s dining experience. You will build rapport with customers, answer questions about the menu, take orders, and serve food and drinks. The ideal candidate is friendly, outgoing, and has fantastic attention to detail. Responsibilities: • Represent Tapville's Core Values, • Answer phones within two rings, answering questions and taking reservations in a friendly and efficient manner, • Manage waitlist and prepare seating assignments prior to service, • Greet guests in a friendly and professional manner and escort them to their table, • Thank and re-invite departing guests, • Ensure guests receive Tapville's Five-Star guest experience; follow up on any issues and complaints to maximize guest satisfaction, • Execute role-specific Tapville Social brand operating procedures, • Organize, stock, and clean station, • Adhere to all safety and sanitation procedures Physical Requirements: • Must be at least 19 years old, • Able to work flexible shifts and schedules, inclusive of weekends and some holidays, • Able to stand for up to 10 hours per day, • Able to exert fast-paced mobility to accomplish tasks. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment., • Ability to work within the following conditions: wet floors, temperature extremes, and loud noise, • Maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards Skills & Qualifications: • Hard-working, team player, • Good communication skills, • Capable of performing calmly and effectively under pressure

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description We are seeking a detail-oriented Remote Reservations Coordinator to assist clients with researching, coordinating, and managing reservations. This role requires strong organization, accurate recordkeeping, and professional communication. Responsibilities • Research availability based on client requests, • Assist with reservation coordination, • Review available options and reservation details, • Coordinate accommodations, transportation, activities, and related services, • Provide confirmations and relevant information, • Verify dates, names, and other important details for accuracy, • Assist with modifications and special requests, • Maintain organized reservation records, • Communicate with service providers, • Follow up regarding outstanding reservation details Qualifications • Excellent attention to detail, • Strong written and verbal communication, • Good organizational abilities, • Comfortable researching information online, • Ability to manage multiple reservations and deadlines, • Comfortable learning digital reservation systems, • Customer service, hospitality, or reservation experience is helpful Benefits • Fully remote environment, • Onboarding and training, • Continuing education, • Access to professional tools and resources, • Ongoing team support

Job DescriptionTrump International Hotel and Tower New York is looking for a Concierge to join our dynamic team. Responsibilities include: • Greet guests in a warm and professional manner, • Provide information to guests and visitors regarding the hotel and the city, • Identify guests’ needs and assist with recommendations and arrangements (reservations, transportation, etc.), • Act as a liaison between guests and other departments within the hotel and external agencies Job Requirement: • At least 1 year of Concierge experience at a luxury Hotel, • Member of Les Clefs d'Or preferred, • Have strong knowledge of the restaurants, bars, nightclubs, theatres, Broadway shows, and attractions in New York City as well as possess the ability to investigate any unfamiliar resources requested by guests, • Candidate must work a 100% flexible schedule which will include weekends, am or pm shifts, and holidays., • Knowledge of OPERA and Alice, • A strong sense of urgency, flexibility, organizational skills, and ability to multi-task are a must, • Excellent communication skills both written and verbal in English, • Multilingual, • College degree or equivalent experience. Hospitality degree is a plus Base Salary: $31.73 - 42.31 We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Concierge is responsible for creating personalized, unforgettable guest experiences through thoughtful recommendations, detailed planning, and elevated service. Whether arranging reservations, sourcing rare items, or opening doors to exclusive opportunities, the Concierge anticipates guest needs and delivers with creativity, discretion, and expertise. This full-time position has hourly compensation of $42.00 per hour. DUTIES AND RESPONSIBILITIES Provide curated recommendations for dining, entertainment, cultural events, wellness, and shopping Coordinate transportation, ticketing, dining, and spa reservations Source specialty items, personalized gifts, and off-menu requests with discretion and resourcefulness Follow up on all guest inquiries and requests to ensure satisfaction Keep detailed records of guest preferences and requests in CRM and PMS systems Liaise with Front Office, Housekeeping, Spa, F&B, and external partners to coordinate experiences seamlessly Support VIP and celebrity guest handling in collaboration with Guest Experience leadership Communicate effectively with all departments to ensure guest expectations are met and exceeded Stay up-to-date on city happenings, seasonal programming, and luxury trends Maintain updated vendor contact lists and preferred partners Handle incoming calls and emails for Concierge services with discretion and poise Support special projects and activations as assigned by leadership Qualifications 2+ years of experience as a Concierge in a luxury hotel or equivalent high-end guest services role In-depth knowledge of New York City’s cultural, culinary, and entertainment landscape Fluent in English; additional language skills strongly preferred (Spanish, French, Portuguese) High level of discretion and emotional intelligence Familiarity with Opera PMS, ALICE, or other guest service systems Les Clef d'Or preferred SKILLS Expert-level communication and problem-solving abilities Strong network and resourcefulness to fulfill complex guest requests Well-organized with strong follow-through and attention to detail Warm, polished, and confident in high-pressure situations PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Overview We create communities where employees thrive in their work, helping our residents thrive in their homes. Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including: • Paid holidays and PTO, • Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees, • Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results, • Benefits package also includes Health, Dental, Vision, and Life Insurance, • Retirement Savings Plan / 401(k) employer match, • Tuition reimbursement (U.S Based Communities) *Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now! Responsibilities • Serves as point of contact for all resident requests and telephone calls except those of an emergency nature (includes, but not limited to helping residents who require assistance making outgoing calls; answering questions about activities, outings, and appointment times; putting residents in contact with appropriate dept. managers; providing stamps; making change)., • Coordinates services for residents and their family members (includes, but not limited to dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services; following up after services were rendered to confirm that they were satisfactory)., • Maintains extremely high standards of customer service (includes, but not limited to meeting with all new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services; tracking residents’ and family members’ concerns and complaints and immediately making department managers aware)., • Answers questions regarding local stores, attractions and services., • Ensures that the lobby area and first floor common areas and restrooms are at all times clean and welcoming (includes, but not limited to making sure that background music is appropriate and in keeping with residents’ tastes; ordering fresh floral arrangements and changing the water daily; doing a 1st floor walk through at the start of shift and every 2 hours afterwards and communicating with housekeeping and maintenance staff persons regarding any areas of concern)., • Coordinates the community’s transportation schedule (includes, but not limited to being aware of Engage Life outings and coordinating medical transportation that does not conflict; scheduling appointments for residents and, when Atria transportation is not available, assisting residents in coordinating alternative transportation; providing written confirmation of appointments for residents; making reminder calls to residents prior to medical appointments and Engage Life outings to help insure that transportation leaves on-time)., • Serves as a liaison between the dining room and residents (includes, but not limited to accepting guest meal reservations and communicating these reservations to the dining room manager; making reminder calls to residents who are not in the dining room at their scheduled meal time; maintaining R.S.V.P. lists for community events, family events and holiday meals)., • May supervise the front desk reception staff and drivers; maintains a working knowledge of the Security/Door Attendant and Receptionist positions and provides coverage as needed., • May drive company vehicle from community to social and other various destinations (only if required by community)., • May perform other duties as assigned. Qualifications • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience., • Basic First Aid and CPR certification where required., • Must successfully complete all Atria specified training programs., • Able to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization., • Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's., • Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations., • Able to work various schedules and shifts as needed., • Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.

Job DescriptionGuest Service Specialist Location: New York, NY (In-Person) Schedule: Monday–Friday, 9:00 AM – 5:30 PM EST Compensation: $24–26/hr, depending on experience About Furnished Quarters Furnished Quarters is one of the largest independently owned providers of temporary furnished apartments, blending the best of hospitality, real estate, and design. With 25 years of experience and LGBTQ+ diverse-owned certification, we bring a human-first approach to short-term living—elevated by care, community, and connection. We offer stays of 30 days or longer for business and leisure travelers, supported by a team that values collaboration, growth, and individuality. Our five core values—Challenge, Collaboration, Care, Career, and Community—shape everything we do. If you’re looking to join a culture that values work-life balance, celebrates your uniqueness, and gives your voice weight, it’s time to #StayDifferent. The Opportunity We’re seeking a high-touch, resourceful Guest Service Specialist to support our guests from pre-arrival through departure. You’ll be the frontline of service, ensuring guests feel welcomed, cared for, and heard—whether answering inquiries, resolving issues, or coordinating with internal teams and vendors. This is a great role for someone who thrives in a collaborative environment, enjoys solving problems, and is passionate about delivering thoughtful, detail-oriented service. What You’ll DoGuest Experience & Communication • Provide timely, professional, and personalized support to guests and clients by phone, email, and other approved communication channels, • Send accurate pre-arrival, arrival, stay-related, and departure communications within established timeframes, • Respond to guest inquiries, voicemails, emails, and service cases within established service levels, • Manage guest and internal cases from intake through resolution, ensuring timely follow-up and clear documentation, • Troubleshoot common access, Wi-Fi, television, utility, parking, and apartment-related concerns and coordinate additional support when needed, • Serve as an initial point of contact for guest concerns and appropriately escalate complex, urgent, or recurring issues, • Maintain accurate records of guest interactions, actions, decisions, and outcomes in Salesforce and other designated systems, • Support service recovery by coordinating corrective action and keeping guests and internal partners informedOperations & Coordination, • Coordinate apartment setups and deconstructs, arrivals, departures, inspections, and apartment-readiness activities, • Support utility setup and changes, internet and television services, parking arrangements, housekeeping, maintenance, and other apartment-related services, • Coordinate service appointments, vendor and building access, elevator reservations, Certificates of Insurance, and property-specific requirements, • Review inspection results and follow up on deficiencies that could affect apartment readiness or the guest experience, • Partner with properties, building management, vendors, and cross-functional teams to resolve operational needs and ensure effective handoffs, • Monitor open cases, tasks, deadlines, and service levels using Salesforce dashboards and other operational tools, • Maintain accurate documentation and supporting information for operational activities and billing, • Communicate delays, risks, roadblocks, and unresolved concerns to the appropriate stakeholdersCulture & Teamwork, • Collaborate with colleagues, properties, vendors, and cross-functional partners through timely and professional communication, • Maintain ownership of assigned cases and responsibilities from initiation through completion, • Participate in cross-training and provide coverage across Guest Operations based on business and staffing needs, • Maintain a calm, professional, and solutions-oriented approach during urgent, complex, or high-volume situations, • Identify recurring service issues or workflow gaps and share opportunities for improvement, • Embody Furnished Quarters’ Core Values of Care, Collaboration, Community, Challenge, and Career, • Participate in the rotating On-Call program, including evenings, weekends, and holidays, as business needs requireWhat You Bring, • Bachelor’s degree in hospitality, business, or related field preferred, • 3+ years in guest services, hospitality, property management, or corporate housing, • Experience with Microsoft Office Suite, Salesforce, Oscar, or similar CRM systems, • Exceptional written and verbal communication skills, • Strong multitasking abilities and comfort working with multiple systems at once, • A calm, solution-focused demeanor—even in time-sensitive situations, • A proactive, team-first mindset Additional Details • This is a full-time, hourly position working in-office Monday through Friday, 9:00 AM – 5:30 PM EST, • Must participate in an after-hours, rotating On-Call program, • Requires regular computer use and prolonged periods of sitting or standing, • Physical requirements include the ability to read small print and use a computer Benefits • Medical, Dental, and Vision Insurance, • Life, Short- and Long-Term Disability Insurance, • Medical FSA and Commuter Benefits, • 401(k) with Company Match Furnished Quarters is proud to be an Equal Opportunity Employer. We believe diversity makes us stronger and are committed to building an inclusive environment where everyone can thrive, regardless of race, gender, age, ability, religion, or background. Powered by JazzHR XWhEcc7owQ

Job DescriptionDispatcher - Brooklyn, NYFirst Student is now hiring a Dispatcher for our Brooklyn, NY location! Pay: $25.00 per hour Schedule: Full-time Our Dispatchers play an important role in keeping daily transportation operations safe, organized, and on time. In this position, you will coordinate routes, communicate with drivers and customers, respond to service issues, and help keep the operation moving throughout the day. Why join First Student as a Dispatcher? • $25.00 per hour, • Career advancement opportunities across North America, • Positive and rewarding work environment, • Training and development opportunities, • The opportunity to support safe, dependable transportation in your communityWhat You'll Do, • Oversee daily bus routes and scheduling., • Dispatch buses and help ensure routes operate on time., • Communicate with drivers and monitors by phone and radio., • Coach and support drivers and monitors on frontline issues., • Respond to scheduling concerns, service complaints, and route changes., • Serve as a primary communication contact for contracted customers., • Help resolve student pick-up and drop-off concerns., • Assist with charter reservations, billing, or driver payroll as assigned., • Provide backup driving or clerical support when needed., • Assist with day-to-day operational supervision and special projects.What We're Looking For, • High school diploma or equivalent., • Three to five years of relevant experience., • Previous dispatch, terminal operations, or professional-driving experience., • Basic knowledge of radio-dispatch equipment., • Strong communication and customer-service skills., • Ability to remain organized and effective under deadlines., • Basic computer skills., • Appropriate vehicle license preferred. This position is subject to DOT drug testing and physical requirements. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason. Join First Student and help keep Brooklyn's transportation operations safe, dependable, and moving on time. First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

Job Description SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description POSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as a Spa Concierge. Is responsible being the first point of contact for guests at the spa, providing exceptional customer service, assisting with inquiries and reservations, and ensuring a smooth and enjoyable spa experience. Playing a crucial role in maintaining the spa's reputation for excellence and creating a welcoming and relaxing atmosphere for guests. ESSENTIAL FUNCTIONS AND DUTIES: • Greet guests warmly upon arrival, provide an overview of spa services and facilities, and assist with check-in procedures., • Answer phone calls, respond to emails, and handle inquiries regarding spa services, appointments, pricing, and availability., • Provide personalized recommendations and assistance to guests based on their preferences, needs, and desired outcomes., • Schedule spa treatments, massages, facials, and other services for guests, ensuring availability of therapists, treatment rooms, and equipment., • Coordinate appointment times, confirmations, and reminders with guests via phone, email, or text message., • Maintain an organized schedule of appointments, adjusting as needed to accommodate guest requests and preferences., • Provide product recommendations, demonstrations, and information to guests, highlighting key features, benefits, and usage instructions., • Maintain cleanliness and organization in the spa reception area, waiting lounge, and retail display areas, ensuring a neat and welcoming environment for guests., • Monitor and replenish supplies, such as towels, robes, beverages, and reading materials, to meet guest needs and expectations., • Build rapport with guests, establish positive relationships, and foster loyalty through attentive service, personalized attention, and follow-up communication., • Collect guest feedback, comments, and suggestions to identify areas for improvement and enhance the overall guest experience., • Handle guest complaints or concerns with professionalism, empathy, and a commitment to resolving issues to the guest's satisfaction. KNOWLEDGE, EXPIERENCE AND SKILLS • Previous experience in customer service, hospitality, or spa-related roles preferred., • Excellent communication and interpersonal skills, with a friendly and outgoing demeanor., • Strong organizational and multitasking abilities, with the ability to prioritize tasks and manage time effectively in a fast-paced environment., • Knowledge of spa services, treatments, and products, or a willingness to learn and become familiar with them., • Proficiency in computer software for appointment scheduling, email communication, and basic administrative tasks., • Professional appearance and demeanor, with a commitment to upholding the spa's standards of excellence., • Flexibility in scheduling, including evenings, weekends, and holidays, to accommodate guest appointments and business hours. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: • Ability to move around the spa reception area, waiting lounge, and retail display areas to greet guests, assist with check-in procedures, and provide guidance., • Walking and standing for extended periods during shifts to accommodate guest arrivals, appointments, and inquiries., • Active listening skills to understand guest needs, preferences, and concerns, and, • provide appropriate assistance and recommendations., • Occasionally lifting and carrying light items such as towels, robes, retail products, or paperwork to assist guests or replenish supplies., • Transporting items between storage areas, retail shelves, and guest treatment rooms as needed., • Maintaining a professional appearance and demeanor while representing the spa, including wearing appropriate attire and adhering to grooming standards., • Presenting a welcoming and approachable demeanor to guests, fostering a positive and relaxing atmosphere in the spa environment.INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer. Powered by JazzHR mfEn000bIr

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description The Palm Court Guest Experience Agent’s primary responsibility is to improve the guests’ experience through diligent arrival preparation, the dining experience post visit and managing restaurant seating. We empower our agents to create relationships and use online resources to turn Moments into Memories. Reporting to the Palm Court Guest Experience Supervisor, the Palm Court Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals. The Palm Court Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience. This position will be driven by a commitment to be the most gracious in hospitality. Compensation: $37 per Hour RESPONSIBILITIES: • Consistently offer a professional, friendly greeting and engaging service, • Understand all colleagues’ tasks in the outlet, • Assist with booking, modifying and cancelling reservations, • Collect, file, distribute and answer to guest feedback and questions, • Have knowledge of all menu items, garnishes, contents and preparation methods, • Assist guests regarding food and beverage menu items in an informative and helpful way, • Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience, • Assist with maintaining menus, • Understand shift end reports in the outlet and the POS system, • Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests, • Coat check responsibilities, • Follow outlet policies, procedures and service standards, • Follow all safety and sanitation policies when handling food and beverage, • Maintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the business, • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas, • This position plays an important role in creating personalized and creative experiences for our guests to elevate their experience., • An eye for detail and strong organizational skills, • A talent for adjusting rapidly, effectively, and intelligently to changing circumstances, • Creative problem-solving abilities and passion for creativity, • Strong work ethic, with the ability to work independently and as a member of a team, • Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific the arrival, departure, and special needs of VIP dining guests., • Prepare VIP portfolios of Palm Court guests., • Create and leverage relationships with vendors (artists, florists, concierges, etc.) to assist in creating these moments, • Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high-profile guests or members in accordance with hotel standards, • Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests, • Manage day to day operations at each tea seating while not in the office, • Place pre-arrival calls as per the SOP to identify special requests and obtain arrival times, • Maintain database of guest preferences, habits, and special dates and encourage other employees to do so, • Assist with additional Food and Beverage tasks, as needed, • Understand and communicate promotions and enhancements effectively with colleagues, • Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts, • Maintain consistent and effective flow of communication between management and fellow colleagues., • Arrange for or purchase VIP gifts if required, • Actively participate in daily briefings and meetings, • Complete projects in a timely manner as required by the Palm Court Guest Experience Supervisor, F&B Managers, Assistant Director of F&B and Director of Food & Beverage, • Be able to participate proficiently in functions outside one’s department when called uponQualifications -Previous service experience is an asset -Previous Point of Sale System experience is an asset -Excellent communication and organizational skills -Strong interpersonal and problem solving abilities -Highly responsible & reliable -Ability to work well under pressure in a fast paced environment -Ability to work cohesively as part of a team -Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): -Constant standing and walking throughout shift -Occasional lifting and carrying up to 20 lbs -Occasional kneeling, pushing, pulling -Occasional ascending stairs and ramps Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Welcome to Ten Group! Are you ready to embark on an exciting culinary adventure? Join our vibrant team at Ten Group as a Dining Reservations Concierge and become the ultimate dining guru for our members! Here at Ten, we don’t just book tables; we curate unforgettable dining experiences that leave a lasting impression. Based in the heart of New York City, you’ll dive into the dynamic world of gastronomy, building relationships with top chefs and exclusive restaurants to ensure our members enjoy the best culinary delights. Whether it's securing a coveted chef’s table or recommending the perfect spots for celebratory gatherings, your expertise will shine as you transform ordinary meals into extraordinary moments! This role is 100% onsite/in‑office. We’re looking for true New York locals who live and breathe this city to join our vibrant team! Your Role: • Whip up personalized dining experiences by managing reservation requests with flair and attention to detail., • Connect with our members over the phone and through email, sharing your passion for food and insights on the hottest dining trends., • Stay ahead of the culinary curve by keeping up with seasonal menus, special events, and emerging dining hotspots., • Work hand-in-hand with restaurant partners, ensuring every reservation is flawlessly executed to meet our members' desires., • Represent Ten at industry events, making connections and expanding our network within the culinary scene. Requirements Who You Are: • A culinary enthusiast with at least 2 years of experience in luxury dining, hospitality, or concierge services that knows the NYC food scene like the back of your hand!, • Organizational mastermind with the skills to juggle reservations and requests while keeping our members smiling., • A customer-focused professional with an eye for detail, dedicated to tailoring experiences to each member’s unique taste and preferences., • Exceptional communicator who loves building relationships, whether with our esteemed members or restaurant partners., • Familiar with CRM systems, Microsoft Office Suite, and popular reservation tools like OpenTable., • Always eager to learn and explore the latest culinary trends, from trendy food trucks to Michelin-star restaurants!, • Calm under pressure, with the ability to seamlessly handle urgent requests with poise and enthusiasm. Join Us: This role is at our lively New York office, where you'll be surrounded by passionate individuals dedicated to delivering exceptional service. Get ready to be part of a company that values your skills and growth! What’s in it for You: • Be part of a dynamic team that truly appreciates your contributions and talents., • Opportunities for professional growth in a leading lifestyle management company! If you're eager to turn dining aspirations into reality and create unforgettable experiences, we want to hear from you! Benefits What We Offer • Competitive salary + quarterly performance based bonuses, • Career Growth: World-class training, mentorship, and advancement in luxury lifestyle service., • Culture & Community: Part of a Certified B Corp committed to diversity, inclusivity, and positive impact., • Recognition & Rewards: Regular appraisals and exclusive recognition programs for standout performance. Clear advancement and recognition structures “Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.” Apply NOW – Ten's Growth Engine Video Growth Engine Video and join the crew turning passion into profession!

Job Description The Guest Relations Specialist position offers a unique opportunity for individuals seeking hands-on experience in the hospitality industry. Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable insights into the world of guest relations, ensuring that every guest's stay is exceptional. This role provides a platform to learn, grow, and make a significant impact in the luxurious environment of the hotel. Objectives: Guest Satisfaction: Assist in providing a seamless and personalized experience to guests, aiming to exceed their expectations and ensure their satisfaction. Operational Systems: Computer skills to learn and navigate SAP to assist with room allocation, upgrade, updating notes. Operate email and manage the Guest Review Management (Review Pro) /Incident Software (HUB). Concierge Services: Assist guests in providing information, recommendations, and booking services for guests, ensuring they have access to the best local experiences. Communication: Speak with others using clear and professional language; answer telephones using appropriate etiquette. Enhance communication skills by interacting with guests, addressing their needs, and ensuring prompt resolution of any issues or concerns. Problem-Solving: Develop the ability to quickly identify and resolve guest complaints or issues to maintain a positive atmosphere. Cultural Awareness: Gain a deeper understanding of cultural sensitivities and expectations to ensure international guests feel comfortable and respected. VIP Services: Support the special needs of VIP guests, including creating VIP Arrivals list and arranging / assist with delivering amenities, reservations, and personal touches to create an unforgettable experience. Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays. Property Knowledge: Acquire in-depth knowledge of the hotel's facilities, services, and local attractions to provide guests with accurate information. Team Collaboration: Work closely with various hotel departments, such as Front Office, Housekeeping, F&B, and Engineering to coordinate guest requests and ensure a seamless stay. Develop and maintain positive working relationships with others; support team to reach common goals.

Job Description Guest Service Agent and Night Audit Relief Pay Rate: $20/hr Location : Holiday Inn - Times Square 585 8th Ave, New York, NY 1001 SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description Guest Services Agent/ Night Auditor Relief SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description POSITION OVERVIEW: As a Concierge at The Pierre New York, A Taj Hotel, you will be the epitome of hospitality and service excellence. You will play a pivotal role in ensuring that our guests’ needs are not only met but exceeded, providing personalized assistance and recommendations to enhance their experience at our prestigious establishment. KEY RESPONSIBILITIES Serve as the primary point of contact for guests, warmly greeting them upon arrival and maintaining a professional demeanor throughout their stay. Anticipate guests' needs and proactively offer assistance to enhance their experience. Provide a wide range of concierge services, including restaurant reservations, transportation arrangements, theater ticket bookings, and tour recommendations. Utilize extensive knowledge of New York City to tailor recommendations and itineraries based on guests' preferences. Address guests' inquiries, requests, and concerns promptly and effectively, demonstrating empathy and resourcefulness. Maintain clear and concise communication with guests, colleagues, and other departments to ensure seamless coordination of services. Manage resources efficiently, including maintaining an up-to-date database of contacts, vendors, and local attractions. Collaborate with other hotel departments to ensure a cohesive guest experience and smooth operation of services. Stay updated on industry trends, local events, and attractions to continuously enhance service delivery. Supervise bell staff to ensure smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests. Provide accurate and expert information to guests in a courteous and professional manner. Take messages for in-house or arriving guests with accuracy and proper follow-up. Handle incoming and outgoing mail, packages, and emails accurately and timely. Establish close contacts with city activities providers to provide VIP information, ticketing, reservations, etc. Maintain knowledge of all hotel services, hours of operation, key personnel, and hotel policies. Keep management informed of any guest problems or complaints and actions taken. Assist in the reconciliation of charges originating from the Concierge Desk with accuracy. Display a high level of integrity and ethics at all times. Respond properly in any hotel emergency or safety situation. Perform other tasks or projects as assigned by hotel management or departmental management. QUALIFICATIONS and REQUIREMENTS: High school diploma or equivalent required. Additional education or certification in hospitality management or related field is a plus Minimum 2 years’ experience as a lobby level hotel Concierge in the luxury market and/ or related luxury experience. Exceptional interpersonal and communication skills, with fluency in English (additional languages are a plus Fluency in a language other than English strongly preferred. Ability to attend to detailed and meticulous guest requests. Utilization of hotel computer systems and phone systems effectively; prior knowledge of Microsoft Office, OPERA, ALICE, and digital platforms such as RESY, OpenTable, Seven Rooms, etc. a plus PHYSICAL REQUIREMENTS NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Position: *Standing/walking; forward bend, overhead reaching, kneeling to lift packages and suitcases Force: * Average package or suitcase: 25 lbs. *Heaviest package or suitcase: 50 lbs. *Scale: 25 lbs. Repetitions: * Lifting occurs 3-4 x hour x 8 hours/day *50 lbs. lifts occur occasionally *25-30 lbs. lift occur frequently *Standing/walking is continuous Sensory: *Good communication skills necessary (speech and hearing)

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description The Palm Court Guest Experience Agent’s primary responsibility is to improve the guests’ experience through diligent arrival preparation, the dining experience post visit and managing restaurant seating. We empower our agents to create relationships and use online resources to turn Moments into Memories. Reporting to the Palm Court Guest Experience Supervisor, the Palm Court Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals. The Palm Court Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience. This position will be driven by a commitment to be the most gracious in hospitality. Compensation: $37 per Hour Temporary: This position is covering a medical leave and the duration is expected to be around one month, however it is subject to change RESPONSIBILITIES: • Consistently offer a professional, friendly greeting and engaging service, • Understand all colleagues’ tasks in the outlet, • Assist with booking, modifying and cancelling reservations, • Collect, file, distribute and answer to guest feedback and questions, • Have knowledge of all menu items, garnishes, contents and preparation methods, • Assist guests regarding food and beverage menu items in an informative and helpful way, • Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience, • Assist with maintaining menus, • Understand shift end reports in the outlet and the POS system, • Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests, • Coat check responsibilities, • Follow outlet policies, procedures and service standards, • Follow all safety and sanitation policies when handling food and beverage, • Maintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the business, • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas, • This position plays an important role in creating personalized and creative experiences for our guests to elevate their experience., • An eye for detail and strong organizational skills, • A talent for adjusting rapidly, effectively, and intelligently to changing circumstances, • Creative problem-solving abilities and passion for creativity, • Strong work ethic, with the ability to work independently and as a member of a team, • Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific the arrival, departure, and special needs of VIP dining guests., • Prepare VIP portfolios of Palm Court guests., • Create and leverage relationships with vendors (artists, florists, concierges, etc.) to assist in creating these moments, • Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high-profile guests or members in accordance with hotel standards, • Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests, • Manage day to day operations at each tea seating while not in the office, • Place pre-arrival calls as per the SOP to identify special requests and obtain arrival times, • Maintain database of guest preferences, habits, and special dates and encourage other employees to do so, • Assist with additional Food and Beverage tasks, as needed, • Understand and communicate promotions and enhancements effectively with colleagues, • Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts, • Maintain consistent and effective flow of communication between management and fellow colleagues., • Arrange for or purchase VIP gifts if required, • Actively participate in daily briefings and meetings, • Complete projects in a timely manner as required by the Palm Court Guest Experience Supervisor, F&B Managers, Assistant Director of F&B and Director of Food & Beverage, • Be able to participate proficiently in functions outside one’s department when called uponQualifications -Previous service experience is an asset -Previous Point of Sale System experience is an asset -Excellent communication and organizational skills -Strong interpersonal and problem solving abilities -Highly responsible & reliable -Ability to work well under pressure in a fast paced environment -Ability to work cohesively as part of a team -Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): -Constant standing and walking throughout shift -Occasional lifting and carrying up to 20 lbs -Occasional kneeling, pushing, pulling -Occasional ascending stairs and ramps Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Position Title: Guest Service Ambassador Millenium NYC (Lexington) Pay 5 Salary: $24-$25.50 Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary As a Guest Service Ambassador, you will be the first impression to all and will operate the switchboard in addition to being the point of contact for all visitors, making sure guests feel comfortable and secure throughout their visit. Responsible for establishing a welcome, warm, and professional atmosphere for all clients, recruits, customers and employees. Essential Duties and Responsibilities: • Properly greets and handles visitors with a smile and maintains eye contact through the entire interaction. Addresses guests and clients by name whenever possible., • Answers telephones in a friendly, professional manner, takes messages with accuracy and appropriately handles or refers questions and requests., • Handles on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advises the appropriate staff members of changes in meeting room status, special requests, etc., • Implements established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc., • Acts as a Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation, transportation, community retail, neighborhood amenities, and organizational information., • Handles car service requests for visitors and staff members. Preferred Qualifications: • Two to three years of experience in a client service / reception position within a hospitality or corporate environment., • Computer skills and knowledge of office technology/equipment. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf Req ID: 1554388 Rapport a specialized division of FLIK Hospitality Group

Job Description Role Summary At Firmdale Hotels, exceptional hospitality is at the heart of everything we do. We are looking for a confident and commercially minded Food & Beverage Administrative Coordinator to support revenue generation across our restaurants and events spaces while delivering a seamless and personalized guest experience. This role is integral to the success of our Food & Beverage operations, acting as a key point of contact for restaurant and event enquiries. Through thoughtful communication, attention to detail, and proactive coordination, you will help convert enquiries into confirmed bookings, maximize covers and event spend, and support the wider Food & Beverage and Events teams. Department: Food & Beverage Reporting to: Food & Beverage Manager Key Responsibilities Guest Experience & Revenue Generation • Proactively convert event enquiries into semi-private or exclusive restaurant dining experiences, • Manage and convert Food & Beverage reservations and event enquiries via phone and email, ensuring all interactions reflect warm and engaging service style in line with Firmdale standards of operation, • Maximize revenue through effective table management, timings of reservations, menu upselling, and prioritizing high-value and repeat guests, • Identify and communicate potential sales opportunities and qualified leads to the Sales & Events team Administration & Operational Support • Maintain accurate and detailed booking records across all reservation systems, • Assist in preparing sales, reservations, and performance reports to support forecasting and business planning, • Ensure clear and consistent communication across Food & Beverage, Events, Kitchen, Front Office, and other hotel departments, • Provide administrative support to Food & Beverage Managers and Supervisors, including GM reports, menu development and formatting, • Support restaurant host teams and service operations during peak periods, acting as a liaison to ensure booking guidelines are followed Skills & Experience • Previous experience in hospitality reservations, events coordination, or sales support, ideally within a luxury or lifestyle hotel environment, • Strong commercial awareness with the ability to confidently convert enquiries into bookings, • A warm, professional, and engaging communication style with excellent phone and email etiquette, • Highly organized with exceptional attention to detail and a proactive approach, • Competent in Microsoft Office, particularly Excel; experience with OpenTable, POS systems, Opera and/or Delphi is advantageous, • Flexible, collaborative, and guest-focused, with a genuine passion for hospitality Why Join Firmdale Hotels • A varied and rewarding role with a direct impact on Food & Beverage and Events revenue, • The opportunity to work with distinctive restaurants, beautifully designed spaces, and a loyal guest following, • Exposure to high-profile events and premium hospitality experiences, • Ongoing training and development within an award-winning, people-focused luxury hotel group

Job Description Guest Service Agent- SpringHill Suites Times SQ SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description Midsize Murray Hill property is seeking a Guest Service Agent to join the Front Office team. • Team member will be responsible for maintaining coverage of the Front Desk at all times. Will ensure excellent customer service for both arrivals and departures. Handle a large volume of guest check ins and check outs on a daily basis., • Will work to ensure all guests are attended to and assisted in a prompt and professional manner. Also answer any guest inquiries and be a resource for information for visitors (directions, suggestions, reservations, etc.)., • Communicate guest requests to proper departments, Housekeeping, and Engineering. Will also take and transfer guest calls to the proper department and be able to make reservations if needed., • Take ownership of any guest service concerns, or complaints and work to resolve them quickly while ensuring the highest level of service are provided., • Maintain bank and complete daily accounting of cash to ensure accuracy., • Log and distribute mail, faxes, and packages for registered guests or hotel personnel., • Guest Service Agents are required to train and execute all SOP’s and continued training will be provided periodically., • Other miscellaneous tasks performed as required., • Proficient with all basic computer operations, second language a plus., • Previous customer service experience is a must., • Knowledge of Stay N Touch (PMS) a plus., • Ability to stand for long periods of time and must be able to lift up to 25 pounds\nCompany Description The Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience. The Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience.

Job DescriptionCompany Description: WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City’s premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a great opportunity to become a part of a one-of-a-kind project with a culture that will enable you to grow and make a difference. If you are passionate about what you do, hungry for success, growth and ability to make an impact, apply today! WORLD SPA offers a global, authentic, and unmatched spa experience by preserving ancient practices and uniting various culturally authentic sauna, bathing, and spa treatments in one destination. World SPA creates an environment that inspires the imagination and provides distinctive sensory experiences to our guests. Our goal is to consistently exceed guest expectations by anticipating their needs and desires and offering them an unparalleled experience. WORLD SPA features multiple world-class dining venues. REN is a fine dining, full service restaurant in collaboration with Michelin Star Chef Shaun Hergatt. REN means “pure” in Nordic and represents a familiar, clear, everyday restaurant concept with international specialties masterfully created from the best natural ingredients. REN feels upscale, but comfortable. WORLD SPA LOUNGE, which is a 250 seat restaurant and is the most fast paced of all is located within the Spa area, where guests can either enjoy a cup of artisanal tea, crafted cocktail, fresh sushi and small plates in between experiencing multitude of Spa rooms and saunas or can reserve a cabana for a full on feast or celebration. World Spa Lounge offerings represent the same regions as the Spa: Eastern European, Mediterranean, Asian and American. World Spa Lounge feels casual and unpretentious still offering the highest quality of food & beverages and friendly, attentive service. BIRCH&OAK is a VIP area with its own Bar and Restaurant, outdoor terrace that can be enjoyed by the Members during their Spa visit or on its own. In addition to the three dining venues, World Spa features 2 exclusive Private Rooms that have their own sauna for groups of 22 and 15 guests. Position Summary: Guest Ambassadors communicate with guests looking to make or cancel reservations. They greet guests on arrival, direct them to where they need to be, issue wristbands, and collect payment information. Essential Duties and Responsibilities: Accurately book, change and cancel spa appointments. Acknowledge and greet everyone who enters and leaves the spa. Ensure that the check-in, check-out and payment process is handled in accordance with company policy. Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation. Utilize spa computers with skill and proficiency; document guest information in electronic record as directed. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests. Handle guests’ questions and concerns promptly, professionally and courteously. Maintain complete confidentiality in all guest matters in accordance with company policy; Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Maintain a clean, safe, fully stocked and well organized work area. Ensure adequate stock of supplies and equipment; inform management when stock is low. Must be able to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in and support training and staff meetings for the spa. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Perform other duties as assigned by Management. Skills, Abilities and Experience: Minimum of 3 years’ of experience as a Front Desk personnel or as Customer Service Representative OR Minimum of 3 year of employment within a Hotel environment or Spa Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team. The World Spa, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #ZR

Job Description WHY YOU'LL LOVE WHAT YOU DO AT PLANTA: Medical, Dental, Vision & Life Insurance offered for PLANTA employees. Work/life balance is a priority — annual PTO starts 90 days after date of employment. No limit on referral bonuses for sending Leadership and Team Members our way, paid after 180 days of successful employment. 50% off delicious plant-powered food at all full-service PLANTA concepts: PLANTA, PLANTA Queen, and PLANTA Cocina. Exciting career growth & development opportunities as part of an ever-expanding company: new restaurants and new positions are always on the horizon. PLANTA is building a team of inclusive, strategic, and dynamic individuals who lead with a focus on equity, productivity, and workplace satisfaction. Our mission is to FUEL THE FUTURE and we do this across every corner of the hospitality industry, from creative and marketing to culinary, beverage, and beyond. Together, we craft exceptional guest experiences that leave a lasting impression. At PLANTA, our passion for hospitality runs deep. It goes beyond delivering outstanding experiences for our guests; it's about nurturing and developing our team to become the next generation of industry leaders. We are committed to sourcing the finest ingredients and embracing our social responsibility to create a more sustainable organization each day. What you'll find at PLANTA is a culture fueled by our core values: Determined—we stand for change, and together, we plan to win. Humble—we make mistakes, but we own them and learn from them. Intentional—we genuinely care about the people and the world around us. Nourishing—we aim to leave our guests, communities, and team members in a better place. Evolving—we embrace change and champion flexibility as we grow together. HOST Reporting to the Restaurant Leader, the Host ensures that our guests have a pleasant and memorable dining experience from the initial impression to the fond farewell. This individual understands above and beyond service and ensures guest satisfaction is the highest priority. They work as a team, to maximize service revenues by accommodating guests, reservations and walk-ins in a strategic manner. They are expected to greet all guests with enthusiasm, be well informed in all aspects of our offerings and provide our guests a world-class experience. WHAT'S ON YOUR PLATE: • Champions the brand’s vision and values and contribute to a culture of positivity and high standards where all employees CHASE perfection in everything they do, • Create an environment that is warm, welcoming and filled with positivity for guests and employees, • Uphold our standards at all times and treat everyone with courtesy and respect, • Warmly and graciously greet all incoming and departing guests, • Seat guests proactively, promptly, with genuine care to attention and detail, • Actively communicate with the Leadership team any issues or potential concerns relating to seating, guest experience or the ability of staff to service the business of their section, • Prepare and present all pre-shift notes for upcoming service (ie. PX’s, celebrations, etc.), • Operate and maintain reservations systems and assign reservations daily on SevenRooms that is logical and appropriate, • Update reservation system with guest information and details, • Answer incoming calls, reservations and administer call backs, • Advise colleagues of guest special occasions, unique celebrations, concerns for allergies or other service needs which require special attention, once known, • Relaying the necessary information in regards to allergies and guest requests to management, respective captain, and kitchen, • Constant communication with captains and management to ensure out times are provided, guests are dining within appropriate times, and resets are completed in an efficient manner, • Ensure opening, closing and weekly checklists are being used and all tasks on said checklists are being completed, • Ensure that all areas of the restaurant under Host's purview are well maintained and kept clean at all times including the host stands, all front entrance windows, floors and mats, mirrors and chrome, and washrooms, • Communicate with leadership on any need to know information regarding restaurant or Host specific needs., • Complete any additional tasks assigned to the Host team such as MyCheck integration or take out order management INGREDIENTS YOU'LL BRING TO THE TABLE: • Fully understand and embody PLANTA’s can-do attitude, demonstrating a level of passion and dedication where no task is beneath you., • 1-2 years’ experience in a similar, fast paced environment with similar standards, • Experience using reservation systems, • Well-spoken and excellent communication skills, • Humble and relatable with a confident attitude, • Remain highly detailed at all times, • Respectful and professional with all interactions, • Proactive in understanding guests' needs, • Creativity in finding solutions to provide guests an exceptional experience, • Ability to ease conflict and resolve issues, • Team oriented with capability to work in a high stressed environment, • High organizational skills and ability to prioritize, • Professional appearance appropriate for a premier restaurant, • Results-oriented and impeccably organized, • Degree/ Diploma in Hospitality, WSET, Prud’homme or equivalent considered an asset, • Full time flexible hours are required (days, nights, weekends, holidays) or as agreed with your hiring manager At PLANTA we do not tolerate any form of discrimination in the workplace, including during the recruitment stages. As such, all applications are viewed by our diverse recruitment team that uses a holistic and equitable approach. PLANTA is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations in accordance with the Americas with Disabilities Act during the application process are available upon request. At PLANTA we do not tolerate any form of discrimination in the workplace, including during the recruitment stages. As such, all applications are viewed by our diverse recruitment team that uses a holistic and equitable approach. PLANTA is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations in accordance with the Ontario Human Rights Code And the Accessibility for Ontarians with Disabilities Act during the application process are available upon request. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Job Description Position Title: Conference & Meeting Services Coordinator- Bank of America (NY) Salary: $22.00-$24.00/ Hr. Other Forms of Compensation: Benefits Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A ! Job Summary: Location: Near Bryant Park, NY | Monday–Friday, In‑Office Only If you thrive in a fast-paced, client-focused environment and enjoy coordinating meetings and events, this is an excellent opportunity to grow your career with Restaurant Associates at Bank of America. As a Conference & Meeting Services Coordinator, you will play a key role in delivering seamless corporate meetings and events by partnering with clients, vendors, and internal teams to ensure every detail is executed with precision. From coordinating meeting logistics to providing exceptional client service, you'll help create a polished, professional experience that reflects the high standards of a premier corporate hospitality environment. Hourly compensation is competitive and based on experience. Key Responsibilities: • Handles all reservations and bookings, • Inspects and maintains the appearance and functionality of conference rooms for quality assurance, • Communicates available services, policies, and fees to the client, • Coordinates services for meetings which have been booked, • Participates in Planning Meetings, reviewing the details of events which he or she has been working on, answering questions from staff members, and discussing relevant logistical matters, • Performs other duties as assigned Qualifications: • High School Diploma /GED required; Associate's degree in hospitality management, communications or other related field is preferred, • Minimum of 1-3 years of experience in the hospitality industry required, • Proficient skills in Word, Excel, PowerPoint, Access, and Outlook, • Strong multitasking and organizational skills, • Ability to handle last-minute changes in a fast-paced environment with a high volume of events, • Tact in working with professional peers from other departments and all subordinates, • Professional demeanor; able to remain calm in high-pressure situations, • High School Diploma or GED requiredAdditional Details:, • Full-time, onsite role (no remote or hybrid options), • Professional appearance required, • Serious, reliable applicants only Apply to Restaurant Associates today! Restaurant Associates is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Associates at Restaurant Associates are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Applications are accepted on an ongoing basis. Restaurant Associates maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyRA.pdf Req ID: 1551881 Restaurant Associates NANCY M TEIXEIRA [[req_classification]]

Job DescriptionDescription: Hotel Hayden-New York. Managed by Stepstone Hospitality Chelsea-New York 10001 Hotel Hayden is seeking an experienced, energetic, and service-driven Director of Front Office to lead our Front Office team. The ideal candidate is a hands-on leader who thrives in a fast-paced hotel environment, is passionate about delivering exceptional guest experiences, and is committed to developing a high-performing team. As Director of Front Office, you will oversee the daily operation of the Front Desk, Guest Services, and Night Audit while ensuring operational excellence, guest satisfaction, and compliance with Marriott brand standards and hotel policies. Responsibilities Lead, coach, and motivate the Front Office team to provide exceptional guest service. Oversee all front desk operations, including check-in, check-out, room assignments, and guest requests. Ensure guest issues and service recovery opportunities are handled promptly and professionally. Monitor daily arrivals, departures, room inventory, and VIP reservations. Work closely with Housekeeping, Engineering, Revenue Management, and Sales to maximize operational efficiency and guest satisfaction. Supervise Front Desk Agents, Night Auditors, and Guest Service Associates. Assist with scheduling, payroll, hiring, onboarding, training, coaching, and performance evaluations. Monitor cash handling procedures, billing accuracy, and daily front office reports. Ensure proper use of OPERA Cloud PMS and assist with troubleshooting front office system issues. Maintain a safe, secure, and welcoming environment for guests and associates. Act as Manager on Duty when required. What We’re Looking For We are looking for a leader who leads by example, enjoys interacting with guests, supports their team, and takes pride in creating memorable guest experiences. The successful candidate is organized, dependable, proactive, and committed to operational excellence. If you’re ready to grow your hospitality career and lead a talented team in the heart of New York City, we’d love to hear from you. Requirements: Qualifications Minimum 2 years of Front Office management or supervisory experience in a full-service hotel. Strong knowledge of OPERA Cloud is required. Excellent leadership, communication, and problem-solving skills. Strong guest recovery and conflict resolution abilities. Ability to multitask in a fast-paced environment while maintaining exceptional attention to detail. Flexible schedule, including evenings, weekends, and holidays. Bilingual candidates are encouraged to apply. Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off, • Vision insurance Work Location: In person Equal Opportunity Employer StepStone Hospitality is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job DescriptionSenior Lifestyle Strategist New York, USA Work Authorization Required Compensation: $150,000 OTE ($100k base + $50k Uncapped Bonus with up to 2x Booster First-Year Earnings Tied to Performance) Meaningful early equity Intra-USA relocation package available About Aurora Aurora is the AI-native Lifestyle Operating System for the world's highest performers. A proactive, conversational lifestyle management product relied on by the world's top founders, athletes, and creatives to advise, execute, and manage their travel, dining, wellness, experiences, and gifting globally. Over half our members use every single day, 95% every week, and in our first 6 months, member spend & engagement is outperforming industry benchmarks by 5×. Aurora is backed and chaired by Alex Macdonald, the most successful founder in this category, and has raised $9M from experienced operators and tier-1 investors. We are now expanding the founding engineering team as we scale the product and the member base. Aurora is built in person from our offices in London, New York, and Los Angeles. The engineering team works from our London office in Belgravia, with flexible remote days. You can find our recent launch video here. The Senior Lifestyle Strategist Position Our core team of 20 is searching for a full-time Senior Lifestyle Strategist to join our Member Experience Team. You will work directly with our Co-Founders, Founding Lifestyle & Travel Strategists, and Operators to shape and elevate Aurora’s member experience, ensuring high-touch service across every aspect of our product. Your role will be inherently international, blending local expertise with transnational curation and operations. This role reports directly to Aurora's Co-Founder & COO and has the potential to grow into a leadership position across Business Operations, Member Experience, and Growth. This is an opportunity to play a central role in building an AI-enabled product powering the world's highest-impact individuals, combining the speed & accuracy of technology with the knowledge, curation, and network of domain experts & industry insiders. Our Principles We’re a deeply committed team of tier-1 backed and exited operators united by our five core principles: • We seek truth, • We are high-leverage, • We are owners, • We believe impossible is an attitude Why AuroraHigh Leverage Design a daily-use product placed directly in the hands of the world’s most ambitious individuals and organizations - empowering them to compound their time, relationships, and global impact. Cutting-Edge AI Work hands-on with a next-generation AI system redefining lifestyle management at the highest level, spanning context, recommendation, orchestration, and execution. Design an ultra-lightweight, ultra-high-leverage product experience that consistently wins the engagement, trust, and spend of the most powerful consumer cohort in history. Opportunity Play a foundational role in building the future of high-performance lifestyle management - a $100bn opportunity at the intersection of technology, luxury, and longevity. About the Founders Aurora was founded in 2024 by: • Jonah Lowenstein, previously founder of a social e-commerce platform backed by Accel, 20VC, and the co-founder of Venmo, • Aurelius Zwick, won the UK’s largest youth entrepreneurship competition at age 16, • Dmitry Ogurtsov, previously director of engineering at conversational AI company exited to ZoomInfo Aurora is chaired by Alex Macdonald, founder of the world’s most successful concierge - exited to Capital One for $300m. To date, we’ve raised $9M from Tier-1 VCs and operators, including the founder of Cleo, Quadpay, early investors in Supercell and Deliveroo, the President of VistaJet, and tier-1 athletes including Kevin Love and Kyle Kuzma. Requirements Key Responsibilities: • Work with our industry-leading internal AI to manage and curate premium lifestyle experiences for members proactively & on-demand, ensuring recommendations seamlessly fit their personal parameters, • Manage relationships and secure reservations for premium experiences, dining, luxury goods, and wellness through our proprietary networks, • Anticipate the evolving needs of high-achieving individuals, proactively suggesting unique opportunities that enhance both their personal and professional lives, • Cultivate deep knowledge and inventory around the latest trends in premium & bespoke services, products, and experiences to ensure Aurora stays ahead of member expectations, • Provide front-of-line insights and feedback to internal teams, including Product, Engineering, and Operations, to help improve Aurora’s services and drive our AI improvementsWho You Are:, • Potentially fed up with using outdated systems and dealing with slow-moving bureaucracy in your current role, or wanting to scale your knowledge, network, and experience into a global digital platform, working alongside other ultra-high-performance lifestyle & travel strategists, • A consistent out-performer with experience in relationship building & premium clientele, ideally with deep lifestyle knowledge & network in New York, • A highly conscientious person who thrives in a fast-paced environment, capable of simultaneously managing and prioritizing multiple priorities across core lifestyle domains (e.g., dining, experiences, wellness, luxury goods) without compromising on quality, • A proactive problem-solver who anticipates and solves for client needs, constantly going above and beyond to personalize curations and create memorable experiences, • A clear and concise communicator who can adapt messaging to different audiences, effectively set expectations, and maintain engagement and trust., • You have a strong passion for:, • Engaging with the premium lifestyle ecosystem, including services, products, and brands, • Well-being and integrating longevity, personal growth, and self-discovery into experiences Benefits • Competitive salary + performance-based bonus., • Founding stock options package on the ground floor of a $10bn+ opportunity., • Access to exclusive events and Aurora services., • Whoop or Oura Ring on us., • $2,000 annual education budget., • Whatever tech you need to do your best work., • Generous parental leave., • Comprehensive health benefits, with 90% coverage including dental and vision.

Job Description Position Title: Beverage Manager Salary: $85,000 - $95,000 Other Forms of Compensation: Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A ! Job Summary Restaurant Associates is seeking a talented Beverage Manager to oversee an elevated beverage program at The Metropolitan Museum of Art. Join us in delivering world-class hospitality at one of the most iconic cultural landmarks in the world, where exceptional service, fine art, and curated cocktails come together. As a Beverage Manager, you'll oversee the smooth operations of our beverage program, ensuring impeccable service delivery. Your role revolves around upholding the Standards of Excellence set by the establishment and ensuring customer satisfaction. You'll be responsible for managing and coordinating the front of the house staff, ensuring the bar operates efficiently and effectively. Key Responsibilities: • Recruit, train, and mentor bar staff in delivering exceptional service consistent with upscale bar standards., • Manage beverage procurement and inventory for the catering department, ensuring cost-effective purchasing and availability of products for daily operations and special events., • Develop and create exhibit-inspired signature cocktails for catered functions and special events, delivering unique beverage experiences that align with event themes and guest expectations., • Manage schedules, payroll, and other administrative tasks to control beverage costs, including inventory management and setting pars., • Organize and lead pre-shift meetings and departmental briefings to ensure staff alignment and readiness., • Foster communication with all departments to meet customer service expectations., • Develop seating arrangements and daily station assignments, coordinating with support staff to accommodate daily business needs., • Maintain reservation systems and manage bookings to meet customer demand., • Delegate side work assignments and ensure completion by bar staff., • Uphold the highest level of service to patrons, ensuring their satisfaction throughout their experience., • Ensure cleanliness and presentation standards are upheld in the bar area., • Address and resolve patron complaints promptly, professionally, and diplomatically., • Create custom menus/cocktails to be featured for openings/exhibitions/events with the ability to prepare cocktails at scale (700+), • Maintain a communicative relationship with the Special Events team while fielding guest requests Preferred Qualifications: • Bachelor’s Degree in hospitality or equivalent experience in upscale bar management., • Six plus years of experience in upscale bar management, with at least three years in a managerial role., • Proficiency in cash handling and reconciliation, including managing cash banks and POS systems., • Ability to recruit, develop, train, and provide guidance to hourly associates., • Experience in planning, marketing, and executing special events and promotions., • Proficient in monitoring and tracking budgets and expenditures., • Excellent written and verbal communication skills., • Thorough knowledge of customer service techniques and current industry standards., • Ability to maintain composure and focus under pressure., • Proficiency in basic office software such as Microsoft Word, Excel, Outlook, and reservations systems., • Commitment to upholding the highest standards of personal integrity and ethical behavior., • Professional appearance and demeanor are essential. Apply to Restaurant Associates today! Restaurant Associates is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Associates at Restaurant Associates are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Applications are accepted on an ongoing basis. Restaurant Associates maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyRA.pdf Req ID: 1554379 Restaurant Associates Michael Abbey [[req_classification]]

Job Description Salary: $90000 - $100000 / year Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The Event Manager is responsible for the end-to-end planning, strategic development, coordination and on-site execution of high-profile and complex meetings and events within the Client Center. Serving as the primary client contact from initial request through day-of execution, the Event Manager consults with meeting hosts on event objectives, experience design, creative solutions and the optimal use of client spaces and services. This role interacts regularly with VIP clients and the Executive suite and requires a refined, white-glove service approach, sound judgment and the ability to lead event operations across multiple internal teams and service partners. The Event Manager is empowered to make timely operational decisions and resolve issues during events, while escalating matters to the management team when appropriate based on scope, risk or impact. All team members will embrace and maintain the Hospitality Core Values of honesty, integrity and responsibility. Key Responsibilities: • Deliver a high-touch, luxury hospitality experience for clients, executives and guests, consistently anticipating needs and exceeding expectations., • Own the complete event lifecycle for assigned high-profile and complex meetings and events, from initial inquiry and discovery through planning, execution and event closeout., • Serve as the primary point of contact and trusted event advisor for meeting hosts, translating business objectives and client needs into thoughtful event strategies and experiences., • Consult with clients on event concept, experience design, agenda flow, room selection, space utilization, service options and creative solutions appropriate to the Client Center., • Lead planning meetings, site visits, walkthroughs and follow-up discussions with meeting hosts to confirm objectives, requirements, timing and responsibilities., • Coordinate all event services, including audio visual, food and beverage, room setups, facilities, signage, materials, security requirements and special requests., • Lead the day-of operational execution of complex and VIP events, directing internal teams and service partners to ensure all elements are aligned and delivered to standard., • Act as the on-site operational lead for assigned events, making timely decisions related to service recovery, vendor issues, room changes and logistical conflicts, and escalating significant issues to the Client Center Manager as appropriate., • Manage the day-to-day performance of event service partners, setting clear expectations, addressing service gaps in real time and ensuring delivery meets Client Center standards., • Proactively identify event risks, dependencies and potential conflicts and develop practical contingency solutions to protect the client and guest experience., • Quickly identify and resolve room booking conflicts in partnership with the reservations team and other stakeholders., • Ensure all event requirements are accurately documented in the reservations system and communicated to the appropriate operational teams and service partners., • Prepare and distribute detailed event documentation, including floor plans, event resumes, BEOs, work orders, timelines and other materials required for successful execution., • Lead daily and weekly planning discussions for assigned events, communicating critical details, changes, risks and operational requirements to relevant teams and vendor partners., • Lead pre-conference meetings with clients, internal departments and service partners to confirm event readiness, roles, responsibilities and escalation protocols., • Conduct pre-event room and service checks to verify spaces, technology, catering, signage and other event elements are prepared according to confirmed requirements., • Maintain visible ownership throughout event execution, monitoring service delivery, responding to changing priorities and resolving guest, client and operational needs calmly and professionally., • Establish and maintain positive, professional relationships with clients, executives, internal stakeholders and vendor partners through accurate, timely and proactive communication., • Ensure required approvals and billing information associated with event services are captured and routed in accordance with established procedures., • Maintain strong working knowledge of Client Center standard operating procedures, service capabilities, reservations systems, spaces and event resources., • Provide support and subject-matter guidance on complex event planning and execution when needed, without direct people-management responsibility., • Maintain flexibility to support evening and weekend events as business needs as require.Key Competencies:, • Demonstrated expertise in luxury hospitality and executive-level event service, with the ability to anticipate needs and deliver a consistently polished client experience., • Advanced end-to-end event management skills, including discovery, strategic planning, experience design, logistics and on-site execution., • Strong client consultation skills with the ability to translate objectives into creative, practical and service-focused event solutions., • Excellent organizational and prioritization skills, with the ability to manage multiple complex events and rapidly changing priorities simultaneously., • Exceptional judgment, problem-solving and decision-making skills, including the ability to determine when independent action is appropriate and when escalation is required., • Confident operational leadership presence with the ability to align internal teams and service partners during high-profile and time-sensitive events., • Strong vendor and service-partner management skills with the ability to set expectations, monitor day-to-day performance and address service issues constructively., • Exceptional attention to detail and follow-through, with a strong understanding of event dependencies and operational risk., • Excellent oral and written communication skills, including confidence communicating with executives, VIP clients and cross-functional stakeholders., • Ability to remain calm, discreet and solution-oriented in a fast-paced, high-demand environment., • Strong computer skills and knowledge of office technology, event technology and reservation systems., • Discreet, ethical and committed to maintaining a high degree of confidentiality.Collaborative, accountable and committed to operational excellence and ownership beyond one’s immediate job domain.Qualifications:, • Minimum of 7 years of progressive experience managing complex meetings and events, preferably in a financial services, executive, corporate, conference center or luxury hospitality environment., • Demonstrated experience independently managing high-profile events from initial client request through on-site execution., • Strong working knowledge of audio visual, catering, event production, room setups and related event services., • Experience leading cross-functional event operations and coordinating multiple internal teams and external service partners., • Experience working directly with senior executives, VIP clients and other high-touch stakeholders preferred., • Working knowledge of event resources and service providers within the local market preferred., • Degree in Hospitality Management, Event Management Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf Req ID: 1563672 Rapport a specialized division of FLIK Hospitality Group

Job Description About Us Adventures by America is a professional travel services company specializing in leisure travel planning, including destination weddings, honeymoons, cruises, family vacations, and resort stays. We partner with established travel suppliers to coordinate customized travel arrangements for our clients. Position Overview We are seeking organized, customer-focused individuals to join our team as Remote Travel Agent. In this role, you will assist clients with researching options, coordinating travel reservations, and ensuring booking details are accurate and complete while working in a remote environment. Key Responsibilities Assist clients with planning and reserving travel such as accommodations, cruises, tours, and packaged vacations Provide general destination information and travel recommendations based on client preferences Communicate with travel suppliers to confirm availability, pricing, and reservation details Respond to inquiries through phone, email, and online communication platforms Maintain organized client records and documentation Follow company procedures for quoting, booking, and service Qualifications Strong communication and customer service skills Detail-oriented with good organizational ability Comfortable working independently in a remote setting Basic computer proficiency and reliable internet access Must be at least 18 years of age and authorized to work in your location Prior travel industry experience is helpful but not required; training is provided What We Offer Remote work environment Structured onboarding and ongoing training Access to industry tools and supplier partnerships Opportunities to grow within the organization If you're passionate about customer service and excited about assisting clients with their travel plans, now is the time to consider joining our growing remote team. We look forward to connecting with you.

Job Description Reports To: Client Services Manager, Client Services Supervisor, or equivalent leadership Business Hours: Monday–Sunday | 8:00 AM–5:00 PM | Shifting Schedule Lead a High-Performing Customer Service Team The Call Center Supervisor oversees daily call center operations and supports a team responsible for inbound customer service, sales inquiries, group bookings, and ticket reservations. This role ensures customers receive prompt, professional, and personalized service while maintaining operational and sales goals. Why This Role Matters As a key leader within the call center, you'll help ensure customers receive an exceptional experience while supporting the team in meeting service, sales, and operational objectives. What You'll DoTeam & Call Center Operations • Supervise and support daily call center activities and staff, • Monitor call volume, service levels, and team performance, • Assign work and help ensure appropriate staffing and coverage, • Coach, train, and provide feedback to team members, • Escalate and resolve complex customer issuesCustomer & Sales Support, • Oversee inbound calls, customer inquiries, ticket changes, and reservations, • Support B2C registrations, group bookings, and B2B client reservations, • Ensure accurate and timely processing of ticket and ancillary product sales, • Monitor service quality and promote a positive customer experienceReporting & Process Improvement, • Track team metrics and provide operational reporting, • Identify opportunities to improve workflows and customer service, • Ensure adherence to client and SPS policies and procedures, • Collaborate with the sales team and site leadership on operational needsWhat You Bring, • High school diploma or equivalent required, • 2+ years of call center or customer service experience, • Previous supervisory or team lead experience preferred, • Experience in a high-volume customer service environment, • Strong communication, coaching, and problem-solving skills, • Proficiency with Microsoft Office and call center systems, • Ticketing or reservations experience preferred, • Ability to work weekends, holidays, and varying shiftsPhysical Requirements, • Ability to sit, stand, or walk for extended periods, • Ability to work comfortably on a computer and operate standard office equipment, • Ability to lift up to 40 lbs. Travel: None or Negligible Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range$24—$24 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities., • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do., • We Recognize Talent: We offer a variety of recognition programs for all levels of employees., • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason., • Bonuses: Are available for employee and client referrals for current employees., • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts., • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job DescriptionSenior Cloud Systems Administrator New York, NY ESSENTIAL FUNCTIONS AND DUTIES Cloud Infrastructure, Architecture & Governance • Design, deploy, maintain, and continuously improve Cipriani’s Microsoft Azure cloud infrastructure across corporate and property environments., • Support enterprise-scale Azure architecture aligned with Microsoft Cloud Adoption Framework and Well-Architected principles, including Management Groups, subscriptions, Azure Policy, RBAC, naming standards, tagging, resource organization, and platform automation., • Manage and optimize Azure services including Azure App Services, Azure Functions, Azure SQL, Azure Storage, Azure Redis, Azure Service Bus, Azure Key Vault, Azure Monitor, Application Insights, Log Analytics, and related services., • Define and support compute and platform patterns including virtual machines, VM scale sets, App Services, Functions, Azure Container Registry, and AKS/Kubernetes where applicable., • Design, configure, and maintain Azure networking, including Virtual Networks, Private Endpoints, Network Security Groups, DNS, peering, routing, gateways, firewalls, VPNs, and hybrid connectivity., • Support secure network topologies such as hub-and-spoke or Virtual WAN, including Azure Firewall, Application Gateway/WAF, Private Link, ExpressRoute/VPN, and DDoS Protection where needed., • Implement scalable, resilient, secure, and cost-effective cloud architectures aligned with business, security, and operational requirements., • Maintain clear architecture documentation, cloud diagrams, technical standards, support runbooks, and knowledge base materials.Cloud Migration, Modernization & Enterprise Services, • Support cloud migration and modernization efforts across on-premises-to-Azure, cloud-to-cloud, hybrid, and legacy application environments., • Participate in discovery and assessment activities including workload inventory, dependency mapping, application readiness, rehost/replatform/refactor recommendations, and migration wave planning., • Support cutover execution and post-migration hypercare, including replication monitoring, test migrations, rollback planning, stakeholder communication, and stabilization., • Support Azure data and analytics workloads, including Azure Data Factory, Azure Databricks, Azure SQL, and related data movement or processing platforms., • Support emerging Microsoft cloud initiatives, including Azure OpenAI, Copilot readiness/governance, automation, analytics, and business intelligence workloads where applicable.Identity, Security & Compliance, • Implement and maintain cloud security best practices, least-privilege access, secure infrastructure patterns, and identity-based access models., • Administer Microsoft Entra ID/Azure AD, including Conditional Access, Privileged Identity Management, RBAC, app registrations, enterprise applications, hybrid identity, Entra Connect/Cloud Sync, and access governance., • Support Zero Trust models and security baselines across users, devices, applications, and cloud resources., • Configure and support Azure security services such as Azure Policy, Microsoft Defender for Cloud, Microsoft Sentinel, Defender XDR integrations, Key Vault, and secure score improvement initiatives., • Support vulnerability remediation, security monitoring, patching, access reviews, audit evidence collection, and compliance initiatives., • Support compliance requirements related to hospitality, payments, privacy, and enterprise technology, including PCI-DSS, SOC 2, ISO 27001, NIST, GDPR, HIPAA, HITRUST, or similar standards where applicable.Automation, Infrastructure as Code & DevOps, • Build, maintain, and improve Infrastructure as Code using Terraform, Bicep, ARM templates, or similar tools; Terraform experience is preferred., • Create reusable modules, policy-as-code, deployment standards, and coding practices that improve consistency and reduce manual work., • Build, maintain, and enhance CI/CD pipelines using Azure DevOps and/or GitHub Actions, including environment gates, drift detection, rollback support, and pre-deployment compliance checks., • Automate recurring operational tasks through PowerShell, Azure CLI, Bash, Python, Azure Automation, or similar tools., • Partner with technology teams to improve deployment velocity, release reliability, operational consistency, and platform efficiency.Monitoring, Reliability, Incident Response & Business Continuity, • Serve as a senior technical escalation point for critical Azure platform, infrastructure, application, networking, performance, and security incidents., • Support high-priority incident response, including triage, mitigation, stakeholder communication, root cause analysis, corrective action, and post-incident review., • Implement and maintain observability solutions using tools such as Azure Monitor, Log Analytics, Application Insights, Datadog, Workbooks, dashboards, alerting, and related platforms., • Build and maintain dashboards, alerts, performance metrics, service-level objectives, operational reports, and recurring health checks., • Support business continuity and disaster recovery solutions using Azure Backup, Azure Site Recovery, cross-region design, replication, recovery testing, and RTO/RPO validation.Cost Management, FinOps & Resource Optimization, • Partner with Finance and business stakeholders to support Azure cost visibility, usage reporting, budget controls, resource optimization, and cloud spend accountability., • Implement tagging standards, cost allocation practices, budget alerts, consumption reporting, rightsizing, reservations/Savings Plans strategy, and optimization roadmaps., • Identify recurring platform, cost, performance, or governance issues and lead corrective actions that improve long-term stability and efficiency.Microsoft 365, AVD & End-User Cloud Services, • Design, deploy, support, and optimize Azure Virtual Desktop and related remote access solutions, including host pool design, FSLogix profile strategy, Scaling Plans, and AVD Insights monitoring where applicable., • Support Microsoft 365 cloud services including Intune, Exchange Online, SharePoint/OneDrive, Teams, Purview, and related administration as needed., • Package, deploy, and maintain applications using Intune and other endpoint/cloud management platforms., • Support tenant-to-tenant Microsoft 365 migrations, coexistence planning, and cutover activities where applicable., • Support enterprise cloud services that improve secure access, business continuity, and operational efficiency across Cipriani’s corporate and property locations.Leadership, Documentation & Cross-Functional Partnership, • Lead technical discovery sessions, design discussions, proof-of-concept builds, and Well-Architected Reviews with clear recommendations and trade-offs., • Produce Architecture Decision Records, design documentation, implementation plans, runbooks, and support handoff materials., • Mentor junior IT team members, delivery partners, and help desk staff through design reviews, technical guidance, troubleshooting support, and knowledge sharing., • Manage escalated technical issues while remaining calm, professional, service-oriented, and focused on business impact., • Communicate complex technical concepts clearly to technical and non-technical stakeholders, including leadership, Finance, vendors, security partners, and business teams., • Manage third-party IT vendors, MSPs, cloud providers, security partners, software vendors, and infrastructure vendors as needed. KNOWLEDGE, EXPERIENCE AND SKILLS • Minimum of 7 years of experience in Azure Cloud Engineering, Cloud Infrastructure, Systems Engineering, DevOps, Site Reliability Engineering, Platform Engineering, or a related technology role., • Deep hands-on expertise with Microsoft Azure cloud environments, including infrastructure, networking, identity, security, governance, monitoring, and operations., • Strong experience with Azure Landing Zones, Azure Policy, Management Groups, subscriptions, RBAC, tagging, naming conventions, security baselines, and automated remediation., • Strong Azure networking knowledge including DNS, load balancing, routing, firewalls, private networking, VPNs, peering, hybrid cloud connectivity, ExpressRoute/VPN, and secure network architecture., • Strong Microsoft Entra ID/Azure AD experience, including Conditional Access, PIM, hybrid identity, app registrations, enterprise applications, and Zero Trust concepts., • Hands-on experience with Infrastructure as Code, including Terraform, Bicep, or ARM templates; Terraform is preferred., • Experience building and maintaining CI/CD pipelines using Azure DevOps and/or GitHub Actions., • Strong scripting ability using PowerShell, Azure CLI, Bash, Python, or similar languages., • Experience implementing monitoring and observability using Azure Monitor, Log Analytics, Application Insights, Datadog, Workbooks, dashboards, or similar platforms., • Experience supporting cloud migration, modernization, and transformation of legacy, on-premises, hybrid, or multi-cloud environments., • Experience serving as a senior escalation point for business-critical incidents, including mitigation, root cause analysis, stakeholder communication, and post-incident reporting., • Ability to communicate technical concepts clearly to both technical and non-technical stakeholders while maintaining a service-oriented approach.Preferred Qualifications, • Microsoft certifications such as Azure Solutions Architect Expert (AZ-305), Azure Administrator Associate (AZ-104), Azure Security Engineer Associate (AZ-500), Cybersecurity Architect Expert (SC-100), DevOps Engineer Expert (AZ-400), Azure Network Engineer Associate (AZ-700), or Microsoft 365 certifications., • Experience with Azure Virtual Desktop, FSLogix, Azure Files or Azure NetApp Files, Scaling Plans, AVD Insights, remote desktop infrastructure, or cloud-based end-user computing environments., • Experience with Docker, Azure Container Registry, Kubernetes, AKS, Azure Functions, Event Grid, Azure Front Door, Cloudflare, or similar modern cloud services., • Experience with Azure Databricks, Azure Data Factory, Azure SQL, SQL Managed Instance, Synapse Analytics, Fabric, Cosmos DB, analytics workloads, data science, machine learning, AI, or business intelligence platforms., • Experience with Microsoft 365 tenant-to-tenant migrations, Exchange Online, SharePoint/OneDrive, Teams, Purview, Intune, Copilot readiness/governance, Copilot Studio, or Microsoft Foundry., • Experience supporting hospitality, restaurant, private club, hotel, retail, luxury, or multi-site operating environments., • Familiarity with hospitality technology platforms such as POS, PMS, reservation systems, event management systems, access control, guest Wi-Fi, AV systems, and related integrations., • Experience supporting enterprise or regulated environments with strong security, compliance, governance, and audit requirements.PHYSICAL, SCHEDULE AND LOCATION REQUIREMENTS, • Ability to work on-site in New York as business needs require and support multiple Cipriani corporate and property locations., • Ability to participate in planned after-hours maintenance, urgent incident response, system upgrades, or cutover activities when needed., • Ability to sit or stand for extended periods, work at a computer, and occasionally lift or move IT equipment up to 30 pounds. 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Job Description Our client, a leading Private Equity firm, is seeking an Executive Assistant to provide high-level support to their CEO. This is an outstanding opportunity for a polished administrative professional looking to join a high-performing organization that offers strong mentorship, meaningful exposure, and long-term career growth. Responsibilities • Provide comprehensive executive and personal support to the CEO, serving as a trusted right hand across both business and personal matters., • Manage the CEO's complex calendar, including business meetings, personal appointments, and family commitments., • Coordinate extensive domestic and international travel, creating detailed itineraries and overseeing all logistics., • Handle a wide range of personal responsibilities, including household management, vendor coordination, reservations, gifting, and special events., • Act as a gatekeeper and liaison for both professional and personal relationships, exercising the utmost discretion and confidentiality., • Anticipate needs, proactively solve problems, and ensure the CEO's day-to-day life runs seamlessly in a fast-paced, high-touch environment. Qualifications • 2+ years of Executive Assistant or related administrative experience, • Bachelor's degree required; degree from a highly regarded university preferred, • Exceptional organizational skills with strong attention to detail, • Excellent verbal and written communication skills, • Proactive, resourceful, and able to manage multiple priorities in a fast-paced environment, • Proficiency with Microsoft Office Suite What We Offer • Base salary: $130,000 - $150,000 plus discretionary bonus, dependent on experience, • Comprehensive medical, dental, and vision benefits, • Daily lunch stipend, • Complimentary on-site gym access, • Clear opportunities for long-term career growth within the firm

Job Description The Marlene Meyerson JCC Manhattan seeks a highly capable, detail-oriented, and poised Executive Assistant to support the Chief Executive Officer and Executive Vice President. This is a high-trust position at the center of a dynamic and mission-driven organization. The Executive Assistant serves as a strategic administrative partner, helping maximize the effectiveness of the CEO and EVP by managing complex logistics, communications, priorities, and daily operations. The successful candidate will combine exceptional organizational skills with sound judgment, discretion, professionalism, and the ability to anticipate needs before they arise. In a fast-paced environment involving board members, major donors, community leaders, staff, and external partners, the Executive Assistant must be able to navigate competing priorities, manage sensitive information, communicate with confidence and tact, and represent the Office of the CEO with professionalism and warmth. This role is ideal for someone who enjoys creating order from complexity, takes pride in flawless execution, and possesses the experience and judgment to know when to act independently and when to seek guidance. The Marlene Meyerson Jewish Community Center of Manhattan Together with our community, the Marlene Meyerson JCC Manhattan creates a welcoming and vibrant environment where individuals from all walks of life come together to connect, grow, and learn. Rooted in Jewish values, it is a cornerstone of the Upper West Side that provides something for every stage of life through a multifaceted array of offerings, spanning comprehensive children's and family programs, cutting-edge health and wellness, thought-provoking arts and culture, and vital social services. It imagines Jewish life that is inclusive and diverse, creating a supportive space for people of all backgrounds to engage, nurture their well-being, and find a deep sense of belonging. KEY RESPONSIBILITIES • Manage the CEO's and EVP's complex calendars, balancing competing priorities while maximizing efficiency and effectiveness., • Coordinate closely with the Chief of Staff and senior leadership to ensure calendars reflect organizational priorities and strategic objectives., • Schedule and coordinate meetings with our leadership, staff, donors, community leaders, and external partners., • Manage logistical details, including room reservations, virtual meeting platforms, catering, and meeting preparation., • Serve as a primary manager of the CEO's and EVP's email flows, helping process a high volume of incoming communications while fostering a culture of responsiveness and warmth., • Draft, edit, and respond to routine correspondence on behalf of the CEO and EVP., • Prioritize incoming messages, flag urgent matters, track follow-up items, and ensure timely responses., • Exercise sound judgment in determining which matters can be handled independently and which require executive attention., • Maintain systems for tracking commitments, action items, and outstanding communications., • Prepare briefing materials to ensure the CEO and EVP are fully prepared for meetings and events., • Coordinate logistics for internal and external meetings, including AV support, room setup, catering, and hospitality., • Welcome visitors and stakeholders to the executive office and help create a professional, warm, and mission-aligned experience., • Track action items and follow-up responsibilities resulting from meetings., • Manage expense reporting and reimbursement processes with accuracy and timeliness., • Maintain organized filing systems for contracts, correspondence, and executive records., • Support special projects and organizational initiatives as assigned., • Coordinate all aspects of executive travel, including transportation, accommodations, meeting scheduling, and logistics., • Assist in coordinating board-related and donor-related administrative activities., • Identify opportunities to improve administrative systems, workflows, and efficiencies across the executive office., • Serve as a trusted problem-solver and resource for senior leadership. Please note that this job description is not intended to cover or list in full the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. REQUIREMENTS • 5+ years of experience supporting senior executives, preferably in a nonprofit, educational, healthcare, or mission-driven organization., • Demonstrated success managing complex schedules, communications, and competing priorities in a fast-paced environment., • Demonstrated ability to handle sensitive situations with discretion, professionalism, and sound judgment., • Strong written and verbal communication skills; ability to draft polished correspondence for a wide range of audiences., • Confidence interacting with senior leadership, board members, major donors, and community leaders., • Exceptional attention to detail and follow-through; ability to manage multiple projects simultaneously.., • Advanced proficiency with Google Workspace; experience with CRM systems, project management tools, expense management software, and virtual meeting platforms., • Resourcefulness and ability to anticipate needs before they become issues. PREFERRED SKILLS • Highly intelligent and quick to learn, • Unflappable under pressure, • Warm, professional, and service-oriented, • Proactive rather than reactive, • Detail-oriented without losing sight of the bigger picture, • Trustworthy, discreet, and dependable, • Motivated by supporting a mission-driven organization and helping senior leaders operate at their highest level If this role sounds like a good fit for you, please upload a cover letter with your resume indicating your interest. WHAT WE OFFER • Supportive, mission-driven work environment., • Health Benefits such as Medical, Dental, and Vision Insurance + more., • Paid Vacation Time + a generous offering of Federal and Secular Holidays., • 403(b) Retirement Savings Account, • Opportunities for professional development and mentorship, • Access to all the JCC's cultural, learning, arts, and film programs, • Investment in professional development and leadership skills, • Free fitness membership for the pool and health club, • Discounts on other JCC programs Work Schedule: This role is in office 5 days a week in the Upper West Side. Salary Range: The position offers an annual salary of $70,000 – $80,000, commensurate with experience. The Marlene Meyerson JCC Manhattan is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, sex, marital status and civil partnership/union status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age, disability, military or veteran status, genetic predisposition or carrier status, or any other characteristic as established and protected by applicable federal, state or local law.

Job DescriptionJoin Our Team as a Guest Service Associate at HI USA New York City Hostel! Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant NYC hostel, located in the Upper West Side. We are currently accepting applications for full time Guest Service Associates who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy. Position Details: Pay: $18.85 per hour Shifts: Flexibility to work a variety of PM & Overnight shifts Type: Full-time, benefit-eligible Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply). Perks: • Free stays at other HI USA hostels (subject to availability), • Discounts on hundreds of brands, • On-the-job training, • Opportunities for growth within HI USA, • Friendly and inclusive work environment Responsibilities: • Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity, • Handle individual and group reservations via telephone, email, or online, • Conduct hostel tours and gather guest feedback, • Follow procedures to ensure the security and safety of the hostel, guests, and staff, • Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals, • Perform various tasks including laundry, cleaning, bookkeeping, and food preparation, • Provide information on HI memberships, the hostel, and local area to guests, • Promote HI USA's mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”, • Positively represent HI USA to guests, callers, and local officials, • Provide overnight, on-call assistance for emergencies, • Perform other duties as assigned by management Skills/Qualifications: • High school diploma or GED, • Preferred: Customer service experience, hostelling experience, and the ability to speak a second language, • Excellent communication skills and ability to handle cash accurately, • Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies, • Ability to multi-task in a fast-paced environment and work independently or as part of a team, • Computer literacy (WINXP, MS Word, Excel, Outlook), • Willingness to work evenings, weekends, and holidays as required, • Preferred: First aid and CPR certification (training can be provided) Physical Requirements: • Regularly required to sit, use hands and arms, • Frequently required to stand, walk, talk, and hear, • Occasionally required to climb or balance, • Must be able to lift and move up to 50 pounds, • Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus, • Noise level in the work environment is usually moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We Make a Difference! At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team. Want to see what a day in the life at HI USA looks like? Follow us on TikTok!

Job DescriptionJOIN US... Upstairs, our clubhouse is dedicated to Intelligent Leisure, with three floors of dining, cultural programming, and spaces for our members to spend their free time intentionally and well. From our traditional sit-down restaurant to the vinyl listening room, there's a little something special for every personality. Down at Bedrock, the club's fitness and wellness destination, we've cultivated a hub of Physical Culture–two levels of premium gym facilities, aquatics, spa, and recovery experiences. Together, Moss and Bedrock create a holistic environment where members can move, restore, and connect in a refined, community-focused setting. About the Role As Member Experience Manager, you are the face of member engagement at Moss New York, responsible for cultivating meaningful relationships with members and ensuring every interaction feels personal, intentional, and memorable. You will spend the majority of your time on the club floor, maintaining a consistent guest relations presence across all four member floors, the two social floors (F&B and events) and the two Bedrock floors (fitness and wellness), building genuine connections with members and their guests, understanding their interests, and creating opportunities for introductions, programming participation, and long-term engagement. Where the membership sales team brings new members into the community, you ensure that every visit thereafter affirms their decision to join. This is a highly visible hospitality role that requires exceptional emotional intelligence, discretion, and an instinct for anticipating member needs, capturing the relationship intelligence that helps every department deliver an elevated, personalized experience, and helping Moss remain a club where everyone is known by name. Essential Functions Member Relationship Management • Build meaningful, long-term relationships with members through consistent daily engagement throughout the club., • Learn members' preferences, interests, professional backgrounds, families, routines, and social circles to create highly personalized experiences., • Serve as a trusted point of contact for members, handling requests, feedback, and concerns with professionalism and discretion., • Personally welcome members and VIP guests, ensuring they feel recognized and valued on every visit., • Regularly engage with newer members to ensure they are integrating into the community and maximizing their membership. Community Building & Engagement • Facilitate thoughtful introductions between members based on shared industries, interests, or personal passions — both formally through programming and informally throughout the club., • Encourage participation in events, wellness programming, dining experiences, and community initiatives; actively educate members on club and Bedrock offerings, explaining benefits and encouraging utilization in support of the Director's member-usage and retention goals., • Proactively engage quieter or less active members to increase overall club participation and retention., • Act as an ambassador for Moss's culture and values, fostering an inclusive, welcoming, and highly connected community. Floor Presence & Guest Experience • Maintain a consistent, visible presence across all four member floors during peak hours ensuring guest relations coverage matches the elevated service standard of the social floors., • Uphold and model Moss's front-of-house hospitality standard, partnering with department heads so service feels consistent across the club., • Review daily reservations, bookings, and expected arrivals each morning; brief floor and operational teams on member preferences, special occasions, VIP arrivals, and notable visits before doors open., • Welcome member guests with warmth and professionalism, introducing them to the Moss experience; coordinate VIP guest arrivals and personalized service for visiting members and special guests., • Administer the club's guest policies: registration, guest limits, and house rules; enforcing standards with grace and consistency and escalating disciplinary matters to the Membership Director per club protocol., • Facilitate member reservations, bookings, and special requests by coordinating with reception and floor teams (booking functions remain owned by those teams)., • Contribute to the presentation, ambiance, and atmosphere of the member floors; maintain complete, current knowledge of club programming, amenities, hours, and services as a trusted resource for members and guests. Member Intelligence & CRM • Enter relationship and preference notes directly into the CRM; documenting meaningful interactions including introductions, dining preferences, wellness routines, professional interests, guest history, celebrations, and feedback — so profiles remain current, accurate, and actionable., • Track engagement and guest-visitation patterns to identify members who may benefit from additional outreach or personalized experiences., • Handle all member information with discretion and in line with data privacy standards; work with the Membership team to ensure member intelligence is shared appropriately across departments., • Provide floor-level insight to the Member Communications team and the Membership team on member-facing communications and event promotion. Service Recovery & Member Retention • Act as the first responder for member concerns, complaints, and service breakdowns; resolve issues in the moment wherever possible and follow through to resolution., • Document incidents and resolutions; communicate patterns and member sentiment trends to the Membership Director and relevant department heads., • Follow up personally with members after any service recovery to close the loop., • Identify members at risk of disengagement and support re-engagement strategies in partnership with the Membership Director. New Member Welcome & Milestones • Take the handoff from the Membership Sales Associate once onboarding is complete: conduct new member orientations covering all four floors, amenities, guest policies, and house rules, and ensure their first visits are exceptional., • Coordinate recognition of member birthdays, anniversaries, milestones, and achievements; identify surprise-and-delight opportunities in collaboration with Events and F&B. Events & Cross-Department Collaboration • Provide floor support and check-in assistance at member events and activations; support the Membership team during club events by facilitating introductions and strengthening relationships with prospective members., • Partner closely with Membership, Events, Operations, Reception, and F&B teams to deliver seamless member experiences; coordinate with Bedrock leadership on guest relations standards., • Attend internal meetings to provide insight on member engagement, satisfaction, and opportunities for improvement., • Work alongside the reception team on service standards during peak periods.Qualifications, • 3-5 years of experience within a luxury private members' club, luxury hospitality, five-star hotel, or other high-touch, relationship-focused environment., • Demonstrated success building long-term relationships with discerning clientele and delivering highly personalized, discreet service., • Exceptional interpersonal skills and emotional intelligence, with the ability to remember names, preferences, and personal details at scale while building genuine rapport., • Experience maintaining detailed CRM records and member profiles (PeopleVine, HubSpot, or similar)., • Strong conflict-resolution instincts, composure, judgment, and grace under pressure., • Highly organized and self-motivated; comfortable working independently while collaborating across departments., • Experience in luxury wellness, spa, or fitness environments a plus., • Impeccable personal presentation and a warm, confident, professional presence., • Availability for evenings, weekends, and member events as required.Compensation $85,000–$95,000 annual based on experience OPPORTUNITIES FOR ALL: Moss is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Job Description Salary: $76000 - $80000 / year Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The Conference Center Planner is responsible for the full-service planning and execution of meetings in the Conference Center. This role interacts daily with VIP clients and executive leadership and is highly client-focused, requiring refined communication, a white-glove service approach, and exceptional organizational and problem-solving skills. All team members are expected to embrace and uphold the Hospitality Core Values of honesty, integrity, and responsibility. Key Job Duties: • Deliver a high-touch, luxury hospitality client experience, • Serve as the single point of contact for all meeting planning and execution, including catering, audiovisual, setup, facilities, and materials, • Send daily meeting confirmations through the reservations system, • Identify and resolve room booking conflicts in collaboration with the reservations team, • Proactively schedule planning meetings, walkthroughs, and follow-ups with meeting hosts, • Coordinate audiovisual, food and beverage, room setups, signage, materials, and special requests, • Obtain proper approvals and billing information for event-related expenses, • Communicate effectively with internal departments throughout planning and execution, • Assist with bookings and document all requirements in the reservations system, • Create and distribute work orders, • Provide utilization and Conference Center reports upon request, • Support senior planners during high-profile events, • Produce accurate floor plans, event resumes, and BEOs, • Participate in planning, pre-conference, and post-conference meetings, • Troubleshoot guest and team requests, • Conduct room checks prior to meetings, • Maintain positive client and vendor relationships, • Demonstrate knowledge of Conference Center SOPs, • Adapt to rapidly changing priorities, • Maintain flexible availability including evenings and weekends Key Competencies: • Luxury hospitality expertise and client-centric mindset, • Strong organization and multitasking skills, • Attention to detail and policy recall, • Meeting planning skills, • Positive and collaborative attitude, • Strategic, solution-oriented thinking, • Excellent written and verbal communication, • Creative event development, • Strong computer and reservations system proficiency, • Calm performance in fast-paced environments, • Dependable, ethical, and confidential, • Professional demeanor and accountability Qualifications: • 2–4 years of event or meeting planning experience, • Knowledge of audiovisual and catering services, • Degree in Hospitality Management preferred, • Second-language proficiency is a plus Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf Req ID: 1554185 Rapport a specialized division of FLIK Hospitality Group

Job Description Hoboken, NJ | Full-Time Compensation: $75,000–$85,000/year + performance-based incentives on booked weddings / events We're looking for a highly organized, sales-driven, and hands-on, Event Coordinator and Front of House Manager to run point for weddings, private events, on- and off-site catering, and dining events out of our Hoboken location, home to our newly redesigned, enclosed, year-round rooftop venue (capacity up to 80 guests). This is a dual role. On the events side, you'll own the full lifecycle of private bookings — from first inquiry to final invoice — with a strong emphasis on actively growing our wedding and private event pipeline, not just administering it. On the FOH side, you'll be the hands-on leader of our front-of-house team, responsible for hiring, training, and holding staff accountable to service standards. We move fast, coordinate across multiple systems and teams, and need someone who takes ownership over their work, drives projects from start to finish, and solves hard problems. What You'll Own: Event Coordination & Sales Drive new wedding and private event bookings — this is a revenue-generating role with real booking targets, not just administrative coordination. You're expected to proactively pursue leads. Respond to and follow up on all inquiries promptly including warm leads, referrals, and marketing campaigns — within 24–48 hours. Manage the full booking process: deposits, contracts, customized menus, class selection, headcount deadlines, dietary accommodations, and invoicing. Own lead-generation initiatives end-to-end — sourcing materials, managing budget requests, and driving follow-up. Keep all online listings (booking platforms and internal photo albums) current, accurate, and visually up to date on an ongoing basis. Conduct in-person tours and walkthroughs of our event and rooftop spaces. Serve as day-of coordinator for weddings, rehearsal dinners, showers, and celebrations, including setup and breakdown, working 3–4 events per week. Maintain airtight accuracy across every system we use (Google Suite, AI, booking platforms) and in client-facing communications. Proactively review upcoming event and rental details consistently Front of House Leadership Hire, train, and manage FOH staff — servers, hosts, and MCs — including training new hires and running regular audits of MC/FOH performance. Build and maintain SOPs for FOH operations, rooftop service, and staff communication, and keep them current. Actively monitor shift reports and staff communication channels, and drive solutions for event issues. Liaise closely with kitchen staff to ensure smooth, coordinated service. Address guest complaints and feedback professionally and in real time. Oversee seating, reservations, and table turnover to maximize guest satisfaction. Manage FOH supply inventory and daily opening/closing procedures. What We're Looking For: Previous event coordination and/or wedding planning experience required. 2–3+ years in a front-of-house or day-of-event supervisory role in hospitality. A demonstrated track record of proactively generating and closing new business — this role has real booking goals attached to it, and we need someone motivated by hitting them. Strong ownership instincts: you flag problems and solve them before being asked. Excellent judgment and customer service. Meticulous attention to detail — comfortable keeping multiple systems in sync with zero discrepancies. Proven people-management experience: hiring, training, and holding a team accountable. Exceptional written and verbal communication skills, with the ability to build strong, professional relationships with clients and vendors. Comfortable in a fast-paced, deadline-driven environment with shifting priorities. Proficiency in Google Business Suite, Slack, AI platforms and Canva. High school diploma or equivalent required; college degree preferred. Job Requirements: Onsite as FOH 2–4 events per week (majority evenings and weekends). Available for in-person tours and walkthroughs throughout the week. Must work evenings, weekends, and holidays as needed. Able to stand/walk for extended periods and lift/carry up to 40 lbs. Work-from-home options available for administrative work.

Job Description Job Title: Director of Front Office Reports to: Director of Rooms Department: Front Office Position Summary The Director of Front Office is responsible for the strategic leadership, operational excellence, and financial performance of the Front Office Division, ensuring exceptional guest experiences consistent with Forbes Five-Star, AAA Five Diamond, and luxury hospitality standards. This role oversees Front Desk, Guest Services, Bell Services, Door Services, Guest Relations, and Telephone Operations, while partnering closely with Housekeeping, Reservations, Engineering, Security, Sales, and Revenue Management to deliver seamless service and maximize guest satisfaction. Key Responsibilities Guest Experience & Service Excellence • Champion Forbes Five-Star, AAA Five Diamond, and Taj luxury service standards throughout all Front Office operations., • Ensure personalized recognition and seamless experiences for VIPs, repeat guests, Taj Inner Circle members, Chambers members, long-stay guests, and luxury travel advisor clients., • Oversee all arrivals, departures, room assignments, guest preferences, and special requests., • Lead guest recovery efforts and ensure timely resolution of guest concerns., • Monitor guest satisfaction scores, online reviews, Trust You feedback, and NPS results, implementing action plans to improve performance., • Ensure flawless execution of guest benefits associated with American Express Fine Hotels + Resorts (FHR), Virtuoso, Signature Travel Network, and other preferred partner programs. Operations Management • Direct the daily operations of Front Desk, Guest Services, Bell & Door Services, Guest Relations, and Telephone Operations., • Maintain effective room inventory management and collaborate with Reservations and Housekeeping to optimize occupancy and guest satisfaction., • Lead daily operations meetings, arrivals reviews, and departmental briefings., • Ensure compliance with all operating procedures, service standards, and audit requirements. Compliance & Safety & Risk Management • Ensure compliance with Forbes Five-Star, AAA Five Diamond, IHCL brand standards, company policies, and applicable regulations., • Conduct routine audits of guest recognition programs, luxury travel partner benefits, room assignment practices, and operational standards., • Drive departmental training and corrective action plans to maintain and elevate service standards., • Partner with Security and hotel leadership to maintain a safe and secure environment for guests and colleagues., • Support emergency preparedness, crisis management, and business continuity initiatives. Leadership & Team Development • Recruit, train, coach, and develop Front Office leaders and colleagues., • Foster a culture of accountability, engagement, professionalism, and service excellence., • Conduct performance evaluations, career development discussions, and succession planning., • Lead by example and promote a positive and inclusive work environment. Financial & Business Management • Manage departmental budgets, labor costs, and productivity targets., • Support revenue optimization strategies through effective inventory management and room placement., • Monitor departmental expenses and identify opportunities to improve operational efficiency., • Collaborate with Revenue Management and Reservations to maximize guest satisfaction while protecting rate integrity. Cross-Functional Leadership • Collaborate closely with Housekeeping, Engineering, Security, Sales, Catering, and Revenue Management to ensure seamless hotel operations., • Participate in strategic planning, renovation projects, technology initiatives, and operational enhancements., • Support planning and execution for major citywide events, high-profile VIP visits, and peak demand periods. Qualifications • Bachelor’s degree in hospitality management or related field preferred., • Minimum 7-10 years of progressive luxury hotel experience, including senior Front Office leadership positions., • Strong knowledge of Opera PMS and hotel operating systems., • Experience within Forbes Five-Star and AAA Five Diamond environments preferred., • Proven leadership experience in a luxury hotel setting., • Excellent communication, organizational, and problem-solving skills., • Ability to manage multiple priorities in a fast-paced, guest-focused environment. Key Performance Indicators (KPIs) • Forbes Five-Star Audit Results, • AAA Five Diamond Compliance Scores, • American Express FHR Program Compliance, • Guest Satisfaction & NPS Scores, • VIP Guest Experience Scores, • Online Reputation Ratings, • Front Office Labor Productivity & Cost Management, • Employee Engagement & Retention, • Guest Recovery Resolution Metrics, • Room Assignment Accuracy & Arrival Experience Performance

Job DescriptionWho we are: We love what we do and what we do is important! We believe that everyone should leave feeling better this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guests. Your mission: Should you choose to accept it… We want someone who thinks outside the box. Our Belief Statement starts with “We love what we do and what we do is important.” Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn’t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We will listen, record and maintain continuous communication with all departments to monitor completion of all guest requests. All incoming calls will be answered warmly, efficiently and thoroughly so that each guest hangs up the phone feeling better. The Nitty-Gritty: What exactly you will be doing… In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests • Learn and retain complete knowledge of front office procedures and comply with all policies and procedures., • Maintain the Virgin “Tone of Voice,” culture & level of standards set forth by the management team., • Maintain complete knowledge of the following at all times., • Hotel features/services, hours of operation., • All room types, numbers, layout, décor, appointments & location., • All room rates, special packages and promotions., • Daily house count and expected arrivals/departures., • Room availability status for any given day., • Scheduled daily group activities., • Use excellent communication skills with guests and staff including verbal, written and body language., • Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc)., • Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad)., • Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures., • Adhere to the following cashiering procedures:, • Process allowances, • Make change for guests, • Post charges, • Settle Room accounts, • Run closing reports, • Count bank at end of shift, • Complete designated cashier reports, • Drop Receipts, • Secure Bank, • Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies., • Obtain an assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times., • Communicate timely and in a responsive manner via digital device., • Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay., • Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service., • Deliver VIP arrival amenities and assist with room inspections for VIP arrivals, • Assist in carrying out the amenity program for VIPs and loyalty programs, • Proactively outreach to upcoming VIP guests and coordinate their stay as a concierge, • Audit incoming reservations and flag a VIP accordingly, • Communicate VIP arrivals with all departments and coordinate key components to ensure guest satisfaction, • Answer phones and assist with lobby greeting as directed by your supervisor, • Assist with guest recovery efforts, • Be creative and think outside the box to create memorable experiences for our guests., • Work well on a team or independently while being accountable for work performed., • Take, record and relay messages accurately, completely and legibly., • Enthusiastically describe details of food dishes and beverages available in all F&B outlets., • Complete all items on the shift checklist., • Adhere to security procedures to ensure our guest’s safety., • Be a team player!, • Highly organized, anticipating needs and over delivering wherever possible., • Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted! What qualities are we looking for? You got skills? If you are able to perform the following, then you have definitely come to the right place... • High school or equivalent education required., • Bachelors Degree preferred, • Ability to compute accurate mathematical calculations., • Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone., • Proficient MS Word, Excel, and PowerPoint, • Current, legal and unrestricted ability to work in The United States., • Ability to work on nights, weekends and holidays #LI-onsite

Job Description JOB TITLE: Assistant Front Office Manager REPORTS TO: Assistant General Manager SUPERVISES DIRECTLY: Front Office Associates Purpose for the Position: The Assistant Front Office Manager will assume supervision and leadership of the Front Office team in accordance with objectives and standard practices provided by the hotel. This role is directly responsible for the front and back office. The Assistant Front Office Manager will work directly with the Assistant General Manager to ensure an efficient operation that provides levels of service that consistently exceed visitor, guest, and ownership expectations. Essential Responsibilities: • Oversee the daily operations of the Front Office team, • Recruit, hire, and train new associates in accordance with property standards., • Address and resolve all guest issues in a positive manner., • Assist the Assistant General Manager in report preparation, scheduling, and inventory procedures., • Must have knowledge of all rates, room types, and overall hotel products including Food & Beverage outlets., • Handle overflow reservations calls., • Review reservations prior to arrival to ensure accuracy and flow of information to all parties., • Ensure all special requests and VIPs are handled expediently and proficiently., • Supervise, coach, counsel, conduct performance appraisals, and provide ongoing training of the Front Office team., • Other duties as required based on operational needs. To do this kind of work, you must be able to: • Knowledge of Opera and/or other world-class PMS systems is required., • Minimum 1-year hotel experience as a Supervisor or Team Leader in the area of Front Office / Guest Relations., • Must have excellent oral and written communication and customer relations skills., • Must be detail-oriented., • Change activities frequently and cope with interruptions., • Have accountability in all project management., • Handle all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis., • Able to maintain confidentiality of all guests and hotel information., • Must have a genuine love for hospitality and taking care of others., • Able to work evenings, weekends, and holidays. Physical Demands: Must be able to stand for prolonged periods of time. Lifting 20 lbs. maximum with lifting and carrying of objects weighing up to 10 lbs. Requires handling, reaching, feeling, hearing, and talking. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with systems of real numbers; algebraic solutions; and probability and statistical inference. Apply fractions, percentages, ratios, and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodical journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People, and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them, and promoting efficiency. A variety of responsibilities are involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.

Job Description The Assistant Manager, Tourism Marketing & Groups manages and expands the Museum’s group visitation business, with a focus on tourism, affinity, social, corporate, VIP, and education-based audiences. The role also provides key support for other marketing department initiatives in support of tourism and local audience development to maximize attendance and earned revenue. The Assistant Manager will balance sales goals with audience engagement strategies, ensuring that all groups—from student tours to international visitors—experience the Whitney as a welcoming, inspiring, and iconic destination. The role will be responsible for cultivating, maintaining, and serving as primary contact for travel trade and FIT partnerships and enhancing the group and tourism visitor experience through customized offerings and streamlined operations. Key Responsibilities Group Sales • Help lead sales strategy for domestic and international groups, including student, adult, senior, corporate, affinity groups, among other audiences., • Manage inbound group sales inquiries and reservations, ensuring excellent customer service and timely communication. Implement follow up strategies to maximize repeat visitation and lifetime value., • Manage group pricing, packages, and promotions in partnership with Marketing, Visitor Experience, Education teams. Align with other areas including on-site dining, retail, and other vendors for expanded offerings and to grow revenue per group., • Identify and implement new systems and processes to streamline high-touch booking workflows and improve sales efficiency. Marketing • Execute marketing efforts for group and tourism constituencies via email, direct mail, online, and other advertising and communications channels., • Support other marketing and media strategy initiatives that support tourism and local audience development to maximize attendance and revenue goals. Relationship Engagement • Demonstrate exceptional relationship management skills with group leaders, tour operators, online travel agencies, and travel agents to drive repeat engagement and business., • Provide key support for tourism partners including NYC Tourism and Conventions, the Meatpacking BID, and other neighborhood and civic constituencies., • Support contract negotiations with key partners; develop marketing and advertising collateral for distribution with Graphic Design and Marketing colleagues, • Represent the Whitney at trade shows, sales missions, and industry networking events, positioning the Museum as a premier cultural destination in New York City. Visitor Experience and Operations • Partner with Visitor Experience, Education, and Public Programs to ensure groups have a seamless and memorable visit., • Manage scheduling for guided tours, private groups, and special experiences. Work closely with Education team, Teaching Fellows, and Volunteers to streamline operations and optimize group experience. Meet and greet groups to ensure a seamless visit., • Develop resources and engagement tools to enhance group visits (e.g., itineraries, digital content, pre-visit guides)., • Serve as a point of contact on-site for VIP and high-priority groups as needed., • Provide guidance and support for the Group Sales & Engagement assistant role. Administration & Reporting • Maintain CRM and ticketing systems with accurate group data and booking details. Advocate and liaison for group needs with Business Systems and Technology teams; and outside ticketing vendors.• Prepare and distribute regular reports on group visitation and sales performance; respond to queries for group-related data.• Identify new opportunities for audience growth and support annual planning for the marketing & groups departments Preferred Qualifications B.A. or relevant experience required • Bachelor’s degree or equivalent professional experience in tourism, marketing, arts administration, or a related field., • 3–5 years of experience in group sales, marketing, tourism, or audience engagement, preferably within an attraction, museum, cultural institution, or hospitality environment., • Strong interpersonal and communication skills with a customer-first mindset. Ability to represent the institution with integrity and stand in for department and division head for VIP visits., • Able to represent the Whitney in a polished and professional demeanor., • Demonstrated ability to meet sales goals and cultivate business relationships., • Experience with CRM or ticketing systems (e.g., ACME, Tessitura, Salesforce) strongly preferred., • Highly organized, detail-oriented, and comfortable managing multiple projects in a fast-paced environment., • Enthusiasm for modern and contemporary art, tourism, and the Whitney’s mission. Compensation & Benefits • Compensation: $38.46 hourly, • Medical, Dental, Vision, 403(B) elections, • Generous PTO benefits, • Commuter benefits - parking and mass transit, • Admission to world-renowned museums across the city and nationally, • Pet insurance and discounted membership for Citibike, • This position will be covered by UAW Local 2110 If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or take the next step in your career path, we will be glad to have you on our radar. Please use your cover letter to tell us about your interest in the arts and culture space and what you hope to bring to this role. About the Whitney The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today. EEO Statement The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment. Powered by JazzHR fx3Mmb2lVH

Job DescriptionAbout the Role BrighterHire is partnering with sundays to hire a Growth Marketing Manager, New Client Acquisition. sundays is a non-toxic nail care brand built around beauty, wellness, and self-care. With six studios across New York City and a seventh opening soon, sundays is growing its studio footprint and looking for a hands-on, commercially minded growth marketer who has helped grow a startup or scaling business and can own new client acquisition from strategy through execution. This is not a broad brand marketing role. It is not a social media posting, influencer, or PR role. This role is about turning local marketing into booked appointments, measurable new client growth, and stronger studio performance. About the Team You will work closely with the CEO, Director of Operations, an internal marketing team member focused on local community, events, and partnerships, and a freelance graphic designer. You will also partner with studio and operations leaders to understand what is happening location by location, especially as sundays grows into new neighborhoods. The team is small, practical, and close to the business. You will not be building campaigns from a distance. You will need to understand how clients choose a nail salon, what makes them switch from their local go-to spot, what drives first-time bookings, and what helps a first-time client come back. The Role You will own the marketing system that drives new client growth by studio. Your job is to bring more qualified first-time clients into sundays locations through Google Ads, paid search, local SEO, Google Business Profile optimization, landing pages, local campaigns, referral programs, partnerships, and booking funnel improvements. You will start with a marketing budget of approximately $8,000, with the opportunity to adjust the budget based on performance. The expectation is not simply to spend more. The expectation is to learn what works, improve what does not, and build a repeatable acquisition engine by location. This role matters now because sundays is growing. With six studios open and a seventh on the way, the company needs a more disciplined, measurable, and location-specific approach to new client acquisition. Some locations need stronger visibility. Newer locations need stronger demand. Across the business, sundays needs to give clients a clear reason to choose a better, cleaner, more wellness-centered nail care experience instead of staying with their default local salon. What You’ll Own • Own qualified new client acquisition across sundays studio locations., • Manage and optimize Google Ads, paid search, local paid campaigns, and Meta Ads where relevant., • Improve local SEO and Google Business Profile visibility for each studio., • Build, test, and improve neighborhood-specific landing pages, offers, and booking paths., • Track new client bookings, CAC, website-to-booking conversion, revenue by channel, and performance by location., • Identify which neighborhoods, keywords, services, offers, partnerships, and campaigns bring in the strongest new clients., • Improve the booking funnel so more website visitors become first-time appointments., • Partner with the internal marketing team on local community, events, partnerships, and campaigns that support client acquisition., • Partner with the retention and email function to improve first-time client follow-up, second-visit conversion, and package or 3-pack conversion., • Use weekly performance data to recommend clear actions, not just report on what happened., • Support location-specific growth plans for new studios, slower periods, and underperforming locations., • Identify new growth opportunities beyond individual channels and take them from idea through execution and measurement.Problems to Solve Google visibility is not yet where it needs to be. sundays needs stronger local search visibility across studios, especially as clients compare options neighborhood by neighborhood. You will improve how each location shows up, converts, and competes locally. Newer and underperforming locations need clearer demand generation. A new studio cannot rely on brand awareness alone. You will help build repeatable launch and growth playbooks that bring in qualified first-time clients and create momentum after opening. Clients need a reason to switch. Many prospective clients already have a local nail salon. Your work will help communicate why sundays is different and make the path from interest to booking simple, compelling, and measurable. Growth opportunities will not always fit neatly into one channel. The right answer may be paid search, a local partnership, a new offer, a referral program, a landing page test, or a combination of tactics. You will be expected to find the opportunity, build the plan, execute it, and measure the result. Tracking and decision-making need to stay close to business outcomes. Traffic is not enough. Likes are not enough. You will help the team understand which campaigns and initiatives produce booked appointments, second visits, package conversions, and revenue. What Success Looks Like In the first 6–8 months, success means helping sundays increase new client volume by approximately 15–25% from the current baseline, equal to roughly 200–325 additional new clients per month across the business once campaigns are optimized. Meeting expectations looks like: • New client bookings increase by location., • Cost per new client improves or stays efficient as volume grows., • Website-to-booking conversion improves., • Google Business Profile and local SEO performance improve across studios., • First-time client to second-visit conversion improves., • Package or 3-pack conversion from first-time clients improves., • New studio openings and underperforming locations have clearer growth playbooks., • The team has clearer weekly visibility into what is working, what is not, and what should change next. Home run performance looks like you build a repeatable local acquisition system that can support current studios, new openings, and underperforming locations without needing every campaign to be rebuilt from scratch. Requirements Who You Are You are a hands-on growth marketer. You know how to launch, manage, test, and improve campaigns yourself. You are comfortable in Google Ads, GA4, Google Business Profile, Meta Ads, landing pages, UTM tracking, and reporting. This is unlikely to be a good fit if you prefer managing agencies from a distance and do not want to be close to campaign execution. You have helped grow a startup or scaling business. You are comfortable building while operating, working without a large team or fully developed playbook, and taking ownership beyond a single marketing channel. You can identify a growth opportunity, develop the strategy, execute it, measure the result, and adjust quickly. This is unlikely to be a good fit if most of your experience has been inside highly resourced organizations where strategy and execution are handled by separate teams. You understand local customer acquisition. You have grown booked appointments, reservations, visits, leads, or in-store traffic for a local service, restaurant, gym, wellness, beauty, hospitality, med spa, salon, fitness, or multi-location retail business. This is unlikely to be a good fit if most of your experience is national brand awareness, ecommerce only, or top-of-funnel traffic without local conversion accountability. You connect marketing to revenue. You care about new clients, CAC, conversion rate, repeat visits, package conversion, and revenue by channel. You do not stop at impressions, clicks, or traffic. This is unlikely to be a good fit if you are most excited by creative campaigns that cannot be tied back to bookings or business outcomes. You are practical with data. You can look at weekly performance, spot patterns, diagnose what is not working, and recommend the next useful test. You do not need perfect data to take action, but you do need enough data to make a smart call. This is unlikely to be a good fit if you either avoid analytics or get stuck waiting for perfect attribution before making decisions. You are a growth owner, not just a channel specialist. You can move across paid acquisition, local partnerships, offers, referral programs, landing pages, conversion, and other growth opportunities based on what will drive the business. You understand that each studio may need a different mix of channels, messaging, offers, and local tactics. This is unlikely to be a good fit if you want one campaign structure or one primary channel to work the same way across every location. You use AI to move faster and improve quality. You use AI tools to speed up keyword research, local market analysis, ad testing, landing page iteration, campaign diagnostics, reporting summaries, and competitive research. This is unlikely to be a good fit if you are not curious about using AI to improve growth marketing speed, insight, and execution. This Role Is NOT This role is not primarily PR, organic social media, influencer management, event production, or brand marketing, although you may partner with those functions when they support new client acquisition. This role is not for someone who wants to focus only on strategy and hand off execution. This role is not for someone who measures success mainly through traffic, awareness, or engagement. This role is not for someone who wants a large team, large budget, and fully built systems on day one. The starting budget is approximately $8,000, with room to increase based on performance. This role is for someone who wants ownership, visibility, and a direct connection between their work and studio growth. Benefits Compensation & Benefits The base salary range is $90,000–$95,000, plus a performance bonus. New client growth will be a major part of bonus consideration. sundays offers health insurance options, PTO, wellness perks, and product and service discounts. These benefits matter because this role sits close to the client experience. You will be helping more people discover sundays, and you will have the opportunity to understand the brand and studio experience firsthand. The role is hybrid in New York City, with three days per week in the office or studios and two days working from home. Equal Opportunity Statement sundays is an equal opportunity employer. We value a diverse team and are committed to creating an inclusive environment for all employees. We encourage people from all backgrounds to apply.

Job Description Market Segments: • Corporate Negotiated & Entertainment., • Group (SMERF) Position Purpose: We are seeking an experienced, tenacious and highly motivated individual to join our team as Sales Manager. The Sales Manager is responsible for driving revenue growth and achieving sales targets. This role involves developing sales strategies, building client relationships, and overseeing the sales process from prospecting to closing. Experience: • Minimum of 2/4 years hotel sales experience – luxury brand preferred. Works Closely with: • Cipriani 10 South Street (event venue) to handle all group and corporate leads funneled through., • Membership team to leverage and share leads back and forth., • Reservations/Revenue. Essential Functions & Duties: • Conduct site inspections, client entertainment, sales trips and trade shows as required., • Monthly target of proactive phone calls and site inspections/client entertainment., • Manage and direct the on-property multi-segment sales efforts to achieve hotel revenue goals by proactively targeting current and prospecting new targeted accounts in these markets to grow Casa Cipriani New Yorks business., • Create quarterly and yearly action plans., • Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market., • Ability to be well versed on current trends in various markets and maintain confidentiality of information., • Attend hotel clients and local community business events to network and maintain high visibility, • Update management and relevant departments on VIP arrivals, meet and greet accordingly, • Perform monthly review account profile on room nights production and average rate and utilize Agency 360 & Demand 360 and relevant business intelligence tools to maximize ROI, • Ensure that all accounts profile, all sales reports and any other relevant information are updated in the CRM system, • Identify and communicate ideas, customer expectations from assigned segments and territory, • Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market. General Skills • Perform job functions with attention to detail, speed and accuracy, • Prioritize, organize and follow-up on all actions, • Be a clear thinker, remaining calm and resolving problems using good judgment, • Understand guest service needs, • Work with minimal supervision, • Maintain confidentiality of guest and client information and pertinent hotel data., • Exceptional interpersonal skills - able to represent the property in the community, • Ability to prioritize and organize work assignments, • Ability to meet deadlines, • Business acumen Technology • Experience with technology such as, • Delphi.fdc (sales force), • Opera Cloud, • Alliants, • Microsoft Office Suites, • Hoteligence/Demand 360 This role does not need to action anything Food & Beverage or Events related. Travel Perhaps 1 week per quarter. Day to Day duties: • Attend 9am, morning meeting for sales representative. Share this responsibility with Sales & Marketing Coordinator., • Occasionally create delphi reports as and when needed., • Refine existing and create new SOP’s where necessary. SOP's are a critical part of achieving success., • Ensure all previous week’s sales activity is in Delphi by EOD each Monday and generate report., • Ability to work independently and without close supervision. Qualify any reactive leads., • Solicit new business., • Work with reservations team to ensure we are feeding opera the most relevant information, so the operations team are well prepared. Market Segment: Group and Corporate Negotiated/Entertainment Estimated at 2.5 million in net room revenue for 2025. GROUP • Take group lead inquiries, work with Revenue team to get rates, prepare a proposal in Delphia and share with client within 24 hours., • Ballroom events, set up booking in Delphi and unique booking link. Offer tours as needed., • Presidential Suite events are considered group revenue., • Prepare and issue group contracts and ensure payments collect initial and final deposits., • Create Group Resumes for all contracted groups. 8+ rooms on peak. CORPORATE NEGIOTIATED • Use Hoteligence/demand 360 to solicit new corporate negotiated accounts., • Solicit new business from the Financial District neighborhood., • Work with the membership team to potential uncover new leads for corporate accounts., • Ensure all accounts are maintained in delphi and daily reports scheduled., • Use the ‘reservations entered yesterday opera report’ to uncover potential new corporate accounts., • Work with the revenue/distribution team to set up new accounts in GDS and systems. ENTERTAINMENT • Establish relationships with large entertainment accounts such as but not isolated to TAG/Ascot/Altour etc and increase production for entertainment business from them., • Establish relationships with Studios and relevant accounts on the West Coast to increase production in the entertainment segment., • Keep on top of award shows, concerts, fashion shows and all entertainment related activities in NY and penetrate our share of the business. Powered by JazzHR IKhBzVrKJ7

Job Description The Production Assistant is responsible for providing administrative support in a field office environment. The main function of this position will be to provide support to the Production Team and Project Managers. Exercises judgement within established guidelines to plan, prioritize and organize a diversified workload. Requirements: • Project pre-planning, • Processing new leads and entering into proper systems, • Maintaining the daily production and on call schedules, • Managing job files and project documentation, including auditing files for billing, • Monitoring, auditing and filing daily paperwork from the field, • Maintain customer files via digital database and physical file system, • Contacting clients in a customer support role., • Setting up subcontractor purchase orders, • Obtaining materials quotes and managing materials lists, • General administrative tasks, such as ordering supplies, refilling bins and setting up FedEx shipments, • Assisting with travel needs such as hotel reservations and flight booking, • Miscellaneous management reporting, • New field personnel onboarding and training coordination, • Helping the field with technology needs and technology troubleshooting., • Ensure all incoming and outgoing communication is representative of BELFOR Practices, Processes and Standards, • Other projects and duties as assigned Experience and Qualifications: • 2+ years general office administration experience, • Construction, restoration or insurance industry experience preferred, • G-Suite knowledge (Gmail, Sheets, Google Drive), • Microsoft Office knowledge (strong emphasis in Word & Excel), • English language literacy & fluency, • Ability to multitask in a fast-paced office environment, • Strong written and verbal communication skills, • Attention to detail and keen sense of safeguarding other people's property and information, • Comprehensive understanding of customer service principles and practices, • Ability to work under time constraints to meet specific obligations, • Strong organizational and data entry skills Physical Requirements: • Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time), • Sitting for extended periods of time, • Manual dexterity needed for keyboarding and other repetitive tasks, • The ability to bend, crouch, or stand as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. \nCompany Description BELFOR Property Restoration is the North American leader in integrated disaster recovery and property restoration services. With more than 100 full-service offices in the U.S., we are geographically positioned to respond to almost any disaster – large or small - coast to coast. A proven track record of superior response and unmatched resources has made BELFOR the contractor of choice for damages caused by fire, water, wind or other catastrophes. BELFOR Property Restoration is the North American leader in integrated disaster recovery and property restoration services. With more than 100 full-service offices in the U.S., we are geographically positioned to respond to almost any disaster – large or small - coast to coast. A proven track record of superior response and unmatched resources has made BELFOR the contractor of choice for damages caused by fire, water, wind or other catastrophes.

Job Description Ronald McDonald House New York is currently seeking an Operations Associate. This role is most often the first point of contact for families at Ronald McDonald House New York. They work directly with the families to provide superb customer service while these families are in crisis. The associate plays an integral role in providing day-to-day support for the entire Operations Department including Housekeeping, Maintenance, Transportation, and Family Support. The pay for this role will be $20.66 an hour. The schedule will be Tuesday through Saturday 3 PM to 11 PM. KEY RESPONSIBILITIES: Security & Safety • Maintain a supportive and caring environment at all times and protect the integrity of the organization and its Mission, • Work with House security and volunteer greeters to secure the entrance and monitor the coming & goings of all guests and greet all who enter the House., • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor & families badges), • Walk around the public areas to ensure all doors are closed and all spaces are empty and secure., • Be aware of any Fire Life & Safety compromising conditions around the house. Respond to House emergencies as needed Reception • Maintains a pleasant demeanor at all times, • Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures), • Perform receptionist duties: answer the phone, take messages and transfer calls, receive, document, and disperse all mail, packages, and donations (in-kind and cash) as directed, • Maintain all logs, sign-up sheets, and current information for families and staff, • Direct families to all logs, sign-up sheets, and current information about activities and programs, • Maintain professional relationships, and serve as a resource with House Guests, volunteers, vendors, donors, neighbors, and community groups, • Communicate all concerns to the Manager on duty, • Sign, code, and submit receipts for House purchases, • Ensure that all supplies needed to support the reception desk are in place daily, • Greet new and returning families, escort them to their rooms, and give comprehensive tours of the house while informing them on house activities, programs, and rules, • Perform check-in and check-out of guests, • Complete the daily shift wrap-up report, • Log all sign-up sheets into digital formats (Cleaning sheets, Transportation Sheets, etc.), • Coordinate transportation requests Guest Services • Review reservations for the next day to confirm room types, and additional guest requests, • Update the Family Support Team regarding reservations, guest concerns, or issues, • Use all operation hospitality software for data input of guest information, facilities management, and all visitors identification programs, • Maintain confidentiality of personal/medical information of all guests, • Prepare Guest rooms for occupancy; stripping beds/removing, and stocking with clean linens, conducting room inspections, • First line of contact for needs of families in residence. Respond to requests in a timely and efficient manner, • Stock and store linens, towels, and other supplies; complete loads of laundry as needed, • Document all incidents and report any problems according to the policy and procedures manual, • Load and unload materials being delivered and transported throughout the House (may require heavy lifting). Ensure all items are promptly placed into proper storage areas, and notify appropriate staff, • Maintain all supply closets and keep inventory control records, • Support other housekeeping and maintenance staff with various tasks when requested, • Escort guests to the medical waste area for proper disposal of soiled materials, • Performs other job-related duties as assigned Interdepartmental • Support all other departments with various activities and events. Set up and breakdown equipment and material for in-house events and functions (tables, chairs, AV equipment, etc.) monitor the condition of the equipment, • Supervise volunteers as needed for various House operations projects and programs, • Perform minor errands or requests for families and management YOU WILL THRIVE IF YOU ARE... • You are energized by helping others and can provide a warm, welcoming presence for families during some of the most challenging moments of their lives., • You balance compassion with professionalism, maintaining confidentiality, sound judgment, and composure in a fast-paced environment., • You enjoy being a team player who readily jumps in where needed, whether supporting guest services, assisting with House operations, or collaborating across departments., • You are organized, adaptable, and comfortable managing multiple priorities while ensuring every family receives exceptional service and support. SUCCESS IN THE FIRST YEAR • Become fully proficient in all front desk, guest service, and operational responsibilities, serving as a dependable first point of contact for families and visitors., • Earn a reputation for delivering exceptional hospitality and compassionate support to families facing pediatric medical crises., • Identify opportunities to improve operational efficiency, communication, or the guest experience while maintaining high standards of accuracy and service., • Contribute meaningfully to a seamless circle of support by effectively partnering with Family Support, Housekeeping, Maintenance, Transportation, volunteers, and other departments. ADDITIONAL INFORMATION Physical Demands The physical demands described herein are representative of those required to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. • This role requires frequent standing, walking, bending, lifting, climbing, and carrying materials or equipment., • Work may involve pushing or pulling objects and performing repetitive physical tasks for extended periods., • The ability to safely operate tools, equipment, and machinery is required as part of daily operations. Work Environment The work environment characteristics described herein are representative of those encountered while performing the essential functions of the role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. • Work is performed throughout the facility, including guest areas, back-of-house spaces, and mechanical or maintenance areas, as well as occasional outdoor environments., • This role is based in a facility that provides temporary accommodation to pediatric patients and their families. While no medical treatment is administered on-site, individuals who have undergone radiation therapy may be present. Radiation levels within the facility are monitored and remain within established public safety limits., • The environment may include exposure to noise, vibration, varying temperatures, and active building systems or equipment., • Work schedules may include evenings, weekends, or on-call responsibilities to support facility operations and respond to urgent needs. Travel • Limited local travel may be required to support vendor coordination, supply procurement, or organizational initiatives. Equal Employment Opportunity Ronald McDonald House New York respects diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The management team is dedicated to ensuring the fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment, layoff and termination.

Job Description Position: Conference & Client Events Coordinator Location: New York, NY Company: Prestigious AM100 Law Firm, Compensation: Salary up to $70K, paid overtime, bonus eligibility, comprehensive benefits package, PTO, 401(k), and additional firm-sponsored perks Overview – Conference & Client Events Coordinator A prestigious AM100 law firm is seeking a polished and service-oriented Conference & Client Events Coordinator to support high-level meetings, client programs, and executive events within its New York office. This highly visible role sits at the center of firm operations and plays a critical part in delivering a seamless hospitality and event experience for attorneys, clients, and distinguished guests. The ideal candidate thrives in a fast-paced professional environment and brings strong organizational skills, attention to detail, and a proactive approach to client service. This opportunity is ideal for an individual who enjoys coordinating sophisticated events, managing logistics, and serving as a key resource in maintaining the firm’s exceptional standards of professionalism and hospitality. Key Responsibilities – Conference & Client Events Coordinator • Serve as a primary point of contact for conference room operations, visitors, attorneys, clients, and internal event stakeholders, • Coordinate end-to-end meeting and event logistics, including room scheduling, catering coordination, audiovisual setup, event materials, signage, and seating arrangements, • Manage reservations, scheduling requests, and event details through Rendezvous booking software and related internal systems, • Provide on-site event support by greeting guests, overseeing meeting execution, troubleshooting logistical issues, and ensuring a polished client experience, • Partner with attorneys, administrative teams, vendors, and clients to confirm event specifications and ensure successful execution of meetings and firm events, • Maintain accurate event records, floorplans, layouts, and operational documentation using Visio and internal event management tools, • Coordinate conference room readiness, ensuring spaces are properly prepared and aligned with firm standards prior to meetings and events, • Support firm-sponsored receptions, client programs, executive meetings, and internal events in a professional and detail-oriented manner, • Assist with reporting, inventory coordination, and operational projects related to conference services and hospitality functions, • Respond quickly and professionally to last-minute changes and high-priority requests within a fast-paced environment Qualifications – Conference & Client Events Coordinator • High school diploma required; Bachelor’s degree strongly preferred, • Minimum of 3 years of experience in corporate hospitality, conference services, reception, event coordination, or a comparable client-facing environment, • Strong communication, organizational, and customer service skills with a polished and professional demeanor, • Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel, • Ability to multitask, prioritize responsibilities, and perform effectively in a fast-paced, high-expectation professional setting, • Strong attention to detail with the ability to anticipate needs and deliver exceptional client service, • Dependable, discreet, and capable of handling sensitive or high-profile situations with professionalism, • Collaborative mindset with the flexibility to support evolving operational and event-related needs

Job Description Healing Hands Incorporated is New York’s culturally specific service provider and advocate for survivors of sexual assault, domestic violence, and trafficking. Healing Hands works to end gender violence through three key areas: direct service; outreach, education, and training; and systems- change advocacy. Position Summary The Office Manager will oversee the daily administrative and operational functions of the Healing Hands, ensuring efficient implementation of the office program, grant activities and compliance with federal, state, and organizational requirements. The Office Manager will coordinate logistics, maintain project records, manage purchasing and inventory, support financial documentation, organize meetings and events, and provide administrative assistance to project staff and partners. This position plays a critical role in ensuring smooth operations while supporting a trauma-informed and culturally responsive work environment. Primary Responsibilities Administrative Operations • Manage day-to-day administrative operations of Healing Hands., • Maintain program files, clients records, and confidential documentation., • Develop and maintain organizational filing systems., • Prepare correspondence, reports, meeting agendas, and meeting minutes., • Coordinate calendars for program staff and community partners., • Ensure compliance with grant reporting requirements and organizational policies. Financial & Grant Support • Track project expenditures and maintain purchasing documentation., • Process invoices, reimbursements, and purchase requests., • Maintain inventory of outreach materials, educational resources, and office supplies., • Assist with preparation of financial documentation for grant reporting and audits., • Coordinate contracts with consultants and vendors. Human Resources Administration • Coordinate the recruitment, onboarding, orientation, and offboarding of project staff, interns, volunteers, and consultants., • Coordinate mandatory trainings, professional development opportunities, and staff meetings., • Monitor compliance with organizational policies, employee handbook requirements, and workplace procedures., • Support annual employee performance evaluations and probationary reviews., • Ensure compliance with applicable labor laws and organizational human resource policies. Program Logistics • Coordinate logistics for trainings, healing circles, retreats, workshops, and community events., • Manage venue reservations and equipment needs., • Coordinate participant registration and attendance tracking., • Assist with transportation arrangements and participant support services. Communication • Serve as primary administrative contact for community partners., • Coordinate communication with schools, churches, community centers, and service providers., • Assist with scheduling advisory committee meetings., • Maintain databases and mailing lists. Compliance • Ensure participant confidentiality., • Maintain secure storage of project records., • Assist with data collection required for program evaluation., • Support organizational compliance with trauma-informed and culturally specific practices. Qualifications • Master degree in Business Administration, Public Health, Public Administration, Nonprofit Management, or related field preferred., • Minimum three years of administrative experience., • Experience working with federally funded grants preferred., • Strong organizational and project management skills., • Excellent written and verbal communication skills., • Proficiency in Microsoft Office and database management., • Ability to maintain confidentiality., • Experience working with culturally diverse communities., • Second language requiredCompany DescriptionHealing Hands Incorporated is New York’s culturally specific service provider and advocate for Black survivors of domestic violence, sexual assault, and trafficking. Healing Hands works to end gender violence through three key areas: direct service; outreach, education, and training; and advocacy.Healing Hands Incorporated is New York’s culturally specific service provider and advocate for Black survivors of domestic violence, sexual assault, and trafficking. Healing Hands works to end gender violence through three key areas: direct service; outreach, education, and training; and advocacy.

Job Description DIRECTOR OF SALES Senior-Level | Hybrid | Greater New York Area AT A GLANCE Location: Greater NY area- Hybrid (minimum 1 day per quarter (on-site) Travel: Up to 30% across North America and internationally Level: Senior Leadership Industry: Cruise / River Cruising / Travel POSITION OVERVIEW We are conducting a confidential search on behalf of our client, a well-established river cruise brand with a strong international presence, for a results-driven Director of Sales to lead revenue growth across the United States and Canada. This is a strategic leadership role responsible for developing and executing sales initiatives, building key partnerships, and expanding market presence throughout North America. The ideal candidate brings deep cruise industry expertise, a proven sales leadership track record, and a passion for premium travel experiences. KEY RESPONSIBILITIES • Develop and implement annual sales plans and revenue targets for North America, • Lead, coach, and motivate a sales team to achieve individual and company goals, • Build and maintain relationships with tour operators, affinity groups, key travel agency accounts, and industry partners, • Identify new business opportunities, partnerships, and group sales prospects, • Analyze market trends, competitor activity, and sales performance to inform growth strategies, • Manage sales budgets, forecasts, and reporting, • Represent the brand at trade shows, industry events, conferences, and sales missions, • Collaborate with internal teams on promotional campaigns, webinars, training programs, and lead-generation initiatives, • Oversee CRM management, sales pipeline development, and account performance tracking, • Negotiate contracts and agreements with key partners and group organizers, • Coordinate with reservations, operations, and international headquarters to ensure exceptional partner and customer support, • Grow brand awareness and group sales market share within the North American cruise and travel industry QUALIFICATIONS & REQUIREMENTS • Minimum 7 years of cruise, tour operator, or travel industry sales experience — river cruising or group/charter sales strongly preferred, • At least 3–5 years of sales leadership and team management experience, • Proven track record of achieving revenue growth and exceeding sales targets, • Strong existing relationships within the cruise and travel distribution community, • Excellent presentation, communication, negotiation, and organizational skills, • Proficiency with CRM systems, Microsoft Office, and sales analytics tools, • Ability to travel up to 30% domestically and internationally, • Ability to work on-site in Nanuet, NY at least 3 times per month, • Bachelor's degree in Business, Marketing, Hospitality, or a related field preferred COMPENSATION & BENEFITS • Competitive base salary plus performance-based bonus, • Health, dental, and vision insurance, • Paid time off, • Travel benefits and cruise familiarization opportunities, • Professional development and industry event participation