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Job Description The Restaurant Host/Hostess will be responsible for controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc. Position Responsibilities • Maintain established company and departmental uniform, appearance, and hygiene standards at all times, • Maintain a clean and organized workstation at all times., • Side work duties must be completed as assigned as well as completed in an efficient, accurate, and timely manner, • Answering phones according to established standards, • Booking of reservations utilizing the company reservation system, • Assist with station assignments, rotation planning, and opening/closing/securing the room at shift change or according to established hours of operation, etc., • Must greet customers with a smile and a positive attitude, • Maintain reservations/waitlist by creating seating plans as needed throughout the shift, • Follow proper seating rotation when escorting guests to tables, • Maintain cleanliness of menus, • Knowledge of the menus and any daily specials offered, • Must be proactive regarding customer special requests and communicating needs to manager and server., • Awareness of all activities in the dining room, • Knowledge of safety/guest liability procedures for guests and employees, • Use of radios with headsets and earpieces for communication may be utilized in designated outlets., • Proper telephone etiquette is mandatory., • Has thorough understanding and knowledge of departmental and property offerings and initiatives, including but not limited to venue menus, outlet concepts and locations, promotions, specials, entertainment, etc., • Adhere to federal, state and local laws and regulations, • All other duties as assigned Essential Functions • Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment, • Shift assignments may be irregular, and will cover days, nights, weekends and holidays, • Must be able to stand and walk for an entire shift, • Must be able to move tables and chairs for different seating configurations, • Ability to effectively communicate in English, • High school diploma or equivalent GED is preferred, • Six months’ experience as a host/hostess in a high volume and/or fine dining environment preferred, • Free meal on shift, • Training & Development, • Free onsite garage parking, • Pay Rate: $18.50/hour

Job Description About the Role The Restaurant Specialty Host/Hostess will be responsible for controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc. Position Responsibilities • Maintain established company and departmental uniform, appearance, and hygiene standards at all times, • Maintain a clean and organized workstation at all times, • Side work duties must be completed as assigned as well as completed in an efficient, accurate, and timely manner, • Answering phones according to established standards, • Booking of reservations utilizing the company reservation system, • Assist with station assignments, rotation planning, and opening/closing/securing the room at shift change or according to established hours of operation, etc., • Must greet customers with a smile and a positive attitude, • Maintain reservations/waitlist by creating seating plans as needed throughout the shift, • Follow proper seating rotation when escorting guests to tables, • Maintain cleanliness of menus, • Knowledge of the menus and any daily specials offered, • Must be proactive regarding customer special requests and communicating needs to manager and server., • Awareness of all activities in the dining room, • Knowledge of safety/guest liability procedures for guests and employees, • Use of radios with headsets and earpieces for communication may be utilized in designated outlets., • Proper telephone etiquette is mandatory., • Has thorough understanding and knowledge of departmental and property offerings and initiatives, including but not limited to venue menus, outlet concepts and locations, promotions, specials, entertainment, etc., • Adhere to federal, state and local laws and regulations, • All other duties as assigned Essential Functions • Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment, • Shift assignments may be irregular, and will cover days, nights, weekends and holidays, • Must be able to stand and walk for an entire shift, • Must be able to move tables and chairs for different seating configurations, • Ability to effectively communicate in English, • High school diploma or equivalent GED is preferred, • Must have a minimum of six months’ experience as a host/hostess in a high volume and/or fine dining environment., • Free meal on shift, • Training & Development, • Free onsite garage parking, • Pay rate:$20.50 /hr

Job Description Hampton Inn We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities • Perform all check-in and check-out tasks, • Bartend as needed, • Perform cleaning tasks and daily disinfecting duties throughout shift, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to clients’ complaints in a timely and professional manner, • Respond Kipsu guest responses, • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, • Enroll new Hilton honors members, • Upsell additional facilities and services, when appropriate, • Work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with hotel reservations software, like PMS Onq., • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Excellent communication and organizational skills Pay: From $16 per hour Benefits: • Employee discount, • Employee incentive, • Paid Birthday, • 8 hour shift, • Day shift, • Evening shift, • Holidays, • Night shift, • On call, • Overnight shift, • Microsoft Office: 1 year (Preferred), • Customer Service: 1 year (Preferred) Work Location: In person

Job Description POSITION SUMMARY This is a highly visible role which has a direct impact on creating guest experience. Welcome and accommodates guests, visitors and staff in a warm and courteous manner. Oversee the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES: • Providing quality guest service to all our guests and visitors., • Perform all duties toward the goal of maximizing guest service., • Greet guests who have made advance reservations and register them in an efficient and friendly manner., • Greet visitors who are looking for accommodations and attempt to meet their needs., • Acquaint guests with services available in the area., • Accurately following accounting procedures., • Answers external and internal telephone calls taking and delivering messages as needed., • Acts as the reservation attendant., • Answer questions and give out accurate, helpful information., • Run various end-of-day reports and reconcile information from various systems., • Adhere to all department and Company policies and procedures., • Ensure guest security by the proper handling of guest keys., • Properly handle lost and found items., • In the event of inclement weather, position is required to remain on sight and on duty until replaced., • Perform other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: • Able to be alert and function during the night shift 11 PM to 7 AM., • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone., • Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact., • Ability to deal with guests when they are angry or upset., • Professional appearance and mannerism., • Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems., • Previous cashier experience/ Basic accounting skills., • Ability to work quickly and thoroughly when under pressure., • Knowledge of hotel facilities and features., • Ability to attend to more than one task at a time., • Ability to maintain excellent attendance and punctuality. EXPERIENCE: • Customer service experience preferred. PHYSICAL DEMANDS: • Must be able to stand for long periods of time., • May include crowded office setting or “close quarters”., • General office environment with limited physical activity.

Job Description Summary of Position Night Auditor / Front Desk Agent responsible for overnight hotel operations, including guest check-ins and check-outs, handling reservations, providing customer service, and completing daily financial audits. Ensures accuracy of reports, maintains security, and delivers professional, friendly service during overnight hours. Organizational Relationships Reports to: Front Desk Manager/Director of Front Desk Supervises: NA Qualifications and Skills • Must be 18 years of age or older, • Excellent written and verbal communication to interact with clients, vendors, staff, and guests, • Must be able to speak, read, write and communicate in English to adequately perform the duties of the job, • Excellent problem-solving abilities and attention to detail, • Capacity to identify and resolve issues promptly and efficiently, • Ability to work in a fast-paced environment and handle multiple tasks, • Proficient in using computer systems and hotel management software, • Work varying schedules that include evenings, weekends, holidays and extended hours as business dictates. Education and Experience • High School diploma/GED or equivalent education, • Hospitality training preferred, • Previous experience in customer service role, specifically hospitality or hotel setting, • Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel and Outlook and other required systems. Duties and Responsibilities Guest & Resident Communications: · Answers hotel guest and resident inquiries · Answer phone calls, process reservations, and relay messages efficiently · Communicates effectively regarding room availability, upgrades, general billing inquiries, and other special requests · Coordinates with the Front Desk, Housekeeping, Security and other departments as needed to address guest and resident needs Hotel Reservation Management: · Understand and access the reservation system to ensure accurate reservations, modifications and cancellations · Prepare and distribute daily financial and occupancy reports for management · Handle cash, credit card transactions, and billing adjustments accurately · Maintain accurate guest records and update hotel management systems · Resolve guest issues promptly while maintaining a calm and courteous demeanor · Coordinate with housekeeping, maintenance, and management regarding guest needs and overnight issues · Ensure compliance with hotel policies, safety procedures, and confidentiality standards · Set up front desk for the next day's operations Training & Development: · When needed, train and mentor new team members on Fire Command & Safety procedures, hotel reservation procedures, and customer service standards Compliance: · Ensure compliance with Fire Command and Hotel Policies, Procedures, and industry regulations Other: · Completes training and other duties as assigned. Showboat Core Values Demonstrates Showboats core values in the performance of position responsibilities: 1. Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages., 2. Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us., 3. Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations., 4. Hearts that Serve – we are driven by a passion to bring joy and happiness to the guests that we serve., 5. Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability. Essential Functions • The ability to attend work predictably and regularly and to be punctual., • The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates, • The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form)., • The ability to work with mathematical concepts and to apply concepts to practical situations., • The ability to work cooperatively with others., • The ability to deal politely and professionally with customers and coworkers., • The ability to perform several tasks at once., • The ability to follow directions or instruction., • The ability to use a computer to communicate, create, and access information., • The ability to lift and move 25 pounds., • The ability to sit/stand/bend/stretch, etc., • The ability to use hands to finger, handle, or feel and reach with the hands and arms Physical Demands Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day) Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day) Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs/day) Not Applicable – activity is not applicable to this occupation. Physical Demands Stand Constantly X Frequently Occasionally Not Applicable Walk Constantly X Frequently Occasionally Not Applicable Sit Constantly Frequently X Occasionally Not Applicable Handling/Fingering X Constantly Frequently Occasionally Not Applicable Reach Outward X Constantly Frequently Occasionally Not Applicable Reach Above Shoulder Constantly Frequently X Occasionally Not Applicable Climb Constantly Frequently Occasionally X Not Applicable Crawl Constantly Frequently Occasionally X Not Applicable Squat or Kneel Constantly Frequently Occasionally X Not Applicable Bend Constantly Frequently Occasionally X Not Applicable Lift/Carry 10 lbs. or less Constantly X Frequently Occasionally Not Applicable 11 to 20 lbs. Constantly X Frequently Occasionally Not Applicable 21 to 50 lbs. Constantly Frequently X Occasionally Not Applicable 51 to 100 lbs. Constantly Frequently Occasionally X Not Applicable Over 100 lbs. Constantly Frequently Occasionally X Not Applicable Push/Pull 12 lbs. or less Constantly X Frequently Occasionally Not Applicable 13 to 25 lbs. Constantly X Frequently Occasionally Not Applicable 26 to 40 lbs. Constantly X Frequently Occasionally Not Applicable 41 to 100 lbs. Constantly Frequently X Occasionally Not Applicable Environmental Factors Extreme Cold (non-weather) Constantly X Frequently Occasionally Not Applicable Extreme Heat (non-weather) Constantly X Frequently Occasionally Not Applicable Loud Noise Level Constantly X Frequently Occasionally Not Applicable Other Ability to Read X Constantly Frequently Occasionally Not Applicable Ability to Speak English X Constantly Frequently Occasionally Not Applicable Ability to Understand Verbal Directions X

Job Description POSITION SUMMARY: This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES: • Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service., • Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times., • Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs., • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.), • Accommodate room changes expediently., • Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance., • Acquaint guests with city attractions, community events and nearby areas of interest., • Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction., • Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies., • Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information., • Responsible for proper key control and other security measures., • Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment., • Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect., • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery), • Properly handle lost and found items., • Report accidents, injuries, and any unsafe conditions to Management and Maintenance., • Report all maintenance issues for guest satisfaction., • Report to work wearing the required uniform and meeting professional grooming standards., • Maintain confidentiality of all guests and hotel information, • Perform other duties as assigned., • Actively participate in ongoing training. KNOWLEDGE, SKILLS AND ABILITIES: • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone., • Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact., • Ability to deal with guests when they are angry or upset., • Professional appearance and demeanor., • Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems., • Previous cashier experience/ Basic accounting skills., • Ability to work quickly and thoroughly when under pressure., • Knowledge of hotel facilities and features., • Ability to attend to more than one task at a time., • Ability to maintain excellent attendance and punctuality., • Knowledge of area and surrounding communities. EXPERIENCE: • Customer Service experience preferred. PHYSICAL DEMANDS: • Must be able to stand for long periods of time., • May include crowded office setting or “close quarters”., • General office environment with limited physical activity. This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time

Job DescriptionDescription: RESPONSIBILITIES: • Must have a true desire to satisfy the needs and desires of our guests and others in a fast paced environment. Perform all duties toward the goal of maximizing guest service., • Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times., • Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs., • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.), • Accommodate room changes expediently., • Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance., • Help train and develop the Front Desk Agents’ knowledge and skills., • Work with management in providing constructive feedback to staff and to comply with company policies and procedures., • Acquaint guests with city attractions, community events and nearby areas of interest., • Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction., • Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies., • Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information., • Responsible for proper key control and other security measures., • Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment., • Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all coworkers with professional respect., • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery), • Properly handle lost and found items., • Report accidents, injuries, and any unsafe conditions to Management and Maintenance., • Report all maintenance issues for guest satisfaction., • Report to work wearing the required uniform and meeting professional grooming standards., • Maintain confidentiality of all guests and hotel information, • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone., • Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact., • Ability to deal with guests when they are angry or upset., • Ability to supervise the front desk agents staff, • Professional appearance and mannerism., • Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems., • Previous cashier experience/basic accounting skills., • Ability to work quickly and thoroughly when under pressure., • Knowledge of hotel facilities and features., • Ability to attend to more than one task at a time., • Ability to maintain excellent attendance and punctuality., • Previous Front Desk and Customer Service experience., • Must be able to stand for long periods of time., • May include crowded office setting or “close quarters”., • General office environment with limited physical activity. COMPENSATION AND BENEFITS • The rate for this position is $20.00, • Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such position and employment status.

Job DescriptionDescription: POSITION SUMMARY: This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES: • Must have a true desire to satisfy the needs and desires of our guests and others in a fast paced environment. Perform all duties toward the goal of maximizing guest service., • Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times., • Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs., • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.), • Accommodate room changes expediently., • Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance., • Acquaint guests with city attractions, community events and nearby areas of interest., • Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction., • Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies., • Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information., • Responsible for proper key control and other security measures., • Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment., • Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all coworkers with professional respect., • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery), • Properly handle lost and found items., • Report accidents, injuries, and any unsafe conditions to Management and Maintenance., • Report all maintenance issues for guest satisfaction., • Report to work wearing the required uniform and meeting professional grooming standards., • Maintain confidentiality of all guests and hotel information, • Perform other duties as assigned. • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone., • Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact., • Ability to deal with guests when they are angry or upset., • Professional appearance and mannerism., • Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems., • Previous cashier experience/ Basic accounting skills., • Ability to work quickly and thoroughly when under pressure., • Knowledge of hotel facilities and features., • Ability to attend to more than one task at a time., • Ability to maintain excellent attendance and punctuality., • Must be able to stand for long periods of time., • May include crowded office setting or “close quarters”., • The rate for this position is $17.00, • Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such position and employment status.

Job Description Overview Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests. BENEFITS INCLUDE: • Medical, Dental, Vision Prescription, Life, Accident, Pet Legal, • 401K with match, • Paid Time Off, • Holiday Pay, • Free Meals, Free Uniforms, Free Parking, • Discounts at Hard Rock properties around the globe, • All team members are eligible to participate in the discretionary annual bonus program, • Training and Leadership development programs, • Wellness programs including onsite information and fitness seminars, • Team Member Resource Groups, • Recognition programs, • Pay rate $18.00 hr Responsibilities • Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests, • Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests., • Communicate with Customer Care for future reservations via telephone calls., • Assist with booking guest reservations that are walk-ins., • Respond to guest requests and communicate with other departments as it relates to those requests., • Provide alternative options to guests if their requests cannot be satisfied., • Offering bell assistance to each guest upon departure., • Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands., • Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests., • Other duties as assigned. #indeedAC Qualifications • High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience., • Ability to work flexible schedules, including nights, weekends, and holidays as required., • Must possess strong mathematical skills specific to position responsibilities., • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.