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Job Description Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or shop.hardrock.com. Responsibilities The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). • Opening doors, where applicable, • Welcoming and thanking guests, • Answering questions - accurately and politely, • Maintaining a clean and organized waiting area, • Answering the phone, • Directing guests to areas & restrooms, • Providing security for co-workers, guests and celebrities, • Assisting servers, bussers and managers, • Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc., • Assuring the complete satisfaction of each and every guest, • Creating memorable experiences, • Entertaining guests to create “Raving fans” This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS • High School diploma or GED SKILLS • Remaining calm in a hectic, fast-paced, • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency., • Displaying a positive and outwardly friendly attitude toward guests and co-workers. PHYSICAL DEMANDS • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time, • Ability to sit for extended periods of time, • Ability to make repeating movements of the arms, hands, and wrists, • Ability to express or exchange ideas verbally and perceive sound by ear, • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds, • Ability to turn or twist body parts in a circular motion, • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment, • Ability to travel via auto or airplane for long periods of time ADDITIONAL REQUIREMENTS • Maintaining a well-groomed appearance (“having a plan”)., • Following all uniform guidelines, • Practicing all general safety & sanitation standards, • Recycling products, where possible, • Maintaining HRC’s 5 core Values and Mission Statement, • This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description

Job Description Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or shop.hardrock.com. Responsibilities The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart). • Taking guests’ orders., • Running food., • Handling cash & other forms of payment., • Making proficient sales transactions - using a point-of-sale system., • Properly checks I.D.s – for guests who appear to be under 30 years old., • Demonstrating responsible alcohol service., • Demonstrating impeccable product knowledge., • Suggestive selling - using proven techniques., • Answering questions - accurately and politely., • Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience., • Maintaining a clean & organized station – including pre-bussing & table maintenance., • Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc., • Demonstrating knowledge of all table/station numbers., • Directing guests to areas & restrooms., • Creating memorable experiences., • Entertaining guests to create “Raving Fans.” This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS • High School diploma or GED equivalents., • Remaining calm in a hectic, fast-paced atmosphere., • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency., • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time., • Ability to sit for extended periods of time., • Ability to make repeating movements of the arms, hands, and wrists., • Ability to express or exchange ideas verbally and perceive sound by ear., • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds., • Ability to turn or twist body parts in a circular motion., • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment., • In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements., • Practicing all general safety standards., • Maintaining a well-groomed appearance (“having a plan”)., • Following all uniform guidelines., • Recycling products, where possible., • Maintaining HRC’s 5 core Values and Mission Statement., • Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Busser job description.

The Bartender is the stepping stone. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).

Job Description Responsibilities The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart). • Making drinks to spec recipe., • Demonstrating responsible alcohol service., • Serving food., • Handling cash & other forms of payment., • Making proficient sales transactions - using a point-of-sale system., • Properly checking I.D.s – for guests who appear to be under 30 years old., • Maintaining proper cash drawer balances., • Directing guests to areas/restrooms., • Demonstrating impeccable product knowledge., • Suggestive selling - using proven techniques., • Maintaining a clean and organized bar area., • Maintaining proper product pars – through bar pulls & inventories., • Stocking liquor, beer, wine and glassware throughout the shift., • Properly labeling, dating, covering and refrigerating prepped items for the bar., • Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware., • Performing opening, closing & side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc., • Answering questions - accurately and politley., • Creating memorable experiences. Qualifications EXPERIENCE, EDUCATION, CERTIFICATION • High School diploma or GED equivalent., • 2 plus years of high volume bartending experience is required., • Remaining calm in a hectic, fast-paced atmosphere., • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency., • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time., • Ability to sit for extended periods of time., • Ability to make repeating movements of the arms, hands, and wrists., • Ability to express or exchange ideas verbally and perceive sound by ear., • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds., • Ability to turn or twist body parts in a circular motion., • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment., • In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements., • Follows all food safety & sanitation procedures., • Practicing all general safety standards., • Performing duties which require bending & reaching., • Maintaining a well-groomed appearance (“having a plan”)., • Following all uniform guidelines., • Practicing all safety & sanitation standards., • Recycling products, where possible., • Maintaining HRC’s 5 core Values and Mission Statement.