Medical Equipment Driver & Customer Service
11 days ago
Hauppauge
About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Job Summary We are seeking a dedicatedCustomer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.In the State of NY, this position pays between $24/hr. - $26/hr., depending on related experience, plus bonus opportunity. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) • Adheres to company policies and procedures in regards to using personnel protective safety equipment, • Assists with updating respiratory grid, • Available for on-call assignments as needed, • Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc., • Coordinates verification of Medicare, Medicaid, and private insurance coverage information, • Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle, • Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations, • Educates the patient and/or caregiver on the safe use and maintenance of the delivered items, • Maintains assigned company vehicle in a clean and safe working condition, • Maintains referral log, • Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork, • Monitors office supplies, • Observes additional needs that the patient may have and reports same during morning meeting, • Prepares CMNs/SOPs for Sales Reps and documents on tracking log, • Prepares complete and accurate files for Billing Department, • Prepares tickets for daily routes, • Provides service for walk-in patients, • Reports equipment hazards and/or product incidents as required, • Works with location personnel to coordinate deliveries, • Ability to work cooperatively with others, • Deal politely with patients and referral sources, • Manage several tasks at once, • Travel via company/personal vehicle required to patient's homes for set-ups and reoccurring delivery Employment is contingent on • Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws., • Drug screen (when applicable for the position), • Compliance with healthcare facility credentialing process (when applicable for the position), • Experience with medical equipment, preferred, • One year of related work experience, preferred, • Accurately perform simple mathematical calculations, • Effectively communicate in English; both oral and written, • Interpret a variety of communications (verbal, non-verbal, written, listening and visual), • Maintain confidentiality, discretion and caution when handling sensitive information, • Multi-task along with attention to detail, • Self-motivation, organized, time-management and deductive problem solving skills, • Email transmission and communication, • Internet navigation and research, • Microsoft applications; Outlook, Word and Excel, • Office equipment; fax machine, copier, printer, phone and computer and/or tablet, • Mechanically inclined for the repair and troubleshooting of equipment, • Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo, • Lift and carry office equipment at times, • Requires sitting, walking, standing, talking and listening, • Requires close vision to small print on computer and/or tablet and paperwork, • Requires lifting (minimum of 65 pounds) and transporting of patient equipment, • Requires contact with patients and equipment with potential exposure to contagious pathogens, • Requires driving a company/personal vehicle for the majority of the workday, • Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy, • Medical Evaluation and Fit Testing Compliance in a timely manner, • Annual Recertification Benefits • Generous paid time off and paid holidays, • Overtime pay for non-exempt positions (as applicable), • Commissionfor Account Executives, • Bonus and incentive opportunities, • Fixed and variable car reimbursement for Area Managers and Account Executives, • Car, mileage, and telephone reimbursement(as applicable), • Employee discount and recognition programs Employee Assistance Program (EAP) * 401(k), HSA, and FSA/Dependent Care FSA * Medical, prescription, dental, and vision coverage * Life insurance, disability, accidental death, identity protection, and legal services * Meru Health mental health and Mercer SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * Healthcare Bluebook and RX Savings Solutions programs * Hepatitis B (HEPB) and TB vaccinations Make the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, ___. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: ___ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
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