Client Service Associate Floater
2 days ago
New Hyde Park
Job DescriptionDescription: Locations: Garden City Park - Mineola- Forest Hills - Rockefeller Center About Us: Hanover Bank- When you love your work and the people you work with, careers are made! Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth. Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals. When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts! Job Summary: Hanover Bank is looking for a full- time Client Service Associate Floater (CSA Floater) to join our team. The CSA Floater enhances the client experience by providing exceptional client service, selling/promoting the bank’s products/services to all new and existing clients, supporting Branch functions as needed, and serving as administrative and operational support to the ongoing business Bank. The CSA Floater performs all platform and teller functions, universally. Accurate and efficient process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, and processing loan payments and transfers. The CSA Floater will also be responsible for opening new accounts, both independently and in collaboration with the bank’s line of business partners. Job Duties and Responsibilities: • Work in multiple branch locations weekly, sometimes daily to fill in or add to branch staff for any business need, • Transition smoothly from one branch team to another, reporting to each branches’ leadership when at that location, • Work in a diverse environment, as an integral part of a dynamic sales and servicing team of individuals, • Be able to identify and assess customers’ needs and recommend appropriate products and services., • Keep current on all Bank products and services and be able to explain them to our customers., • Comply with policies, procedures, and regulations; and provide outstanding customer service in a safe and sound environment., • Build long-term relationships with our customers to understand, identify their financial needs, and recommend appropriate products and services to meet those needs., • When appropriate be able to refer customers to business partners to meet their needs outside of the branch products and services (i.e., mortgages, home equity, and business services/cash management)., • Proactively promote and sell Bank products and services., • Assist in the overall attainment of branch sales, service, and revenue goals., • Cross-sell additional products and services to develop and strengthen customer relationships., • Engage in all sales development activities (e.g., telemarketing and sales events)., • Execute an effective outbound calling program to retain and grow the deposit base., • Attain personal contact and appointment goals, • Provide superior customer service and operational efficiency., • Manage risk associated with new account opening procedures, regulatory compliance, and Bank Secrecy Act., • Support and perform all customer and branch-related tasks to effectively and efficiently adhere to the Bank’s financial and operational goals., • Perform new account openings and all customer service-related functions, as well as all branch-related functions (i.e., balance ATMs, monitor and manage cash in cash recyclers, vault, and coin vault; perform periodic audits in conjunction with Assistant Branch Manager as required)., • Ability to handle multiple tasks at once., • Answer phones and assist customers with all banking-related requests., • High school diploma or equivalent GED., • Ability to handle multiple tasks at once., • Exhibit a professional demeanor at all times., • Strong communication and organizational skills are required., • Working knowledge of Microsoft Office (Excel, MS Word, and MS Outlook), • Professional attire is required. Our Benefits: Health & Wellness Benefits • Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options), • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D), • Additional Life and AD&D Insurance for employee, spouse, and dependents, • Voluntary Short-Term Disability Insurance, • Pet Insurance, • Legal Services Plan, • Accident Insurance, • Hospital Indemnity Insurance, • Paid Personal Time Off (PTO), • Paid Company Holidays, • Annual Performance Bonuses, • Company-sponsored Events The CSA Floater will be eligible for travel reimbursement, including additional mileage, when required to travel to locations other than their home branch at Garden City Park. Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, disability or protected veteran status. Requirements: