True care jobs in Hoboken, New Jersey - Page 7Create job alerts

Job DescriptionWant to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we’re just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. About CentsCents is a New York–based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Our all-in-one, business-in-a-box platform helps operators start, manage, and expand their businesses through a market-leading suite of SaaS and hardware products. By building a modern system to power the garment care industry, our goal is to outsource laundry day to the local business. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We’re adding great talent to help achieve this mission, and that’s where you come in! About The RoleAs the Software Support Team Lead, you’ll be the driving force behind the day-to-day success of our Support organization at Cents. You’ll lead a team of dedicated Software Support Specialists focused on helping laundromat operators and garment care businesses thrive through our platform. This role combines people leadership, technical problem-solving, and process improvement—you’ll coach and develop the team, oversee escalations, and partner closely with Engineering, Product, and Operations to ensure our customers get quick, effective, and empathetic support. This position is ideal for someone who thrives in a fast-moving environment, loves mentoring others, and isn’t afraid to dive into the details to find the root of a problem. You’ll play a central role in shaping the customer experience, driving operational excellence, and helping Cents continue to set the standard for industry-leading support.Key Responsibilities • Lead, coach, and develop a team of Software Support Specialists to deliver fast, empathetic, and technically accurate customer support., • Manage daily team operations, including queue monitoring, prioritization, and resource allocation to ensure SLAs and quality metrics are consistently met., • Act as the primary point of escalation for complex technical issues, collaborating with Product and Engineering teams to identify root causes and long-term solutions., • Partner with cross-functional teams (Engineering, Product, Operations, Billing) to communicate recurring issues, streamline workflows, and improve platform stability., • Analyze team performance and customer feedback to identify patterns, improve processes, and influence roadmap priorities., • Develop and maintain documentation, internal training materials, and troubleshooting guides to enable faster onboarding and continuous learning., • Drive accountability for customer satisfaction metrics (CSAT, time-to-resolution, and first-response time) and ensure the support team consistently exceeds expectations., • Contribute to the culture of excellence and curiosity by encouraging experimentation, collaboration, and a solutions-first mindset.Qualifications, • Creative, persistent, and possessing a dynamic personality., • Comfortable and adaptable to a fast-paced, scaling startup environment., • Quick to adapt and a strong advocate for collaborative teamwork., • Tech-savvy with proficiency in internal tools and efficient customer communication management., • Proven ability to manage and prioritize multiple tasks and projects simultaneously., • Hands-on experience with CRM (Customer Relationship Management) and/or ticketing systems, customer support processes, performance metrics, and escalation management is a significant advantage.

Job DescriptionInterested in working for Lyra Collective but don't see an open role that fits your background? Join our Talent Community and we'll keep you in mind for future openings! Lyra is a collective of brands in the Personal Care and Family categories, dedicated to caring for our customers and their loved ones. Our trusted brands are designed with comfort, quality, and transparency first, because we believe everyone should experience care done right. We are always looking to connect with talent in the following areas: -Brand Management-Creative & Design-Finance-People Operations-Performance Marketing-Operations - Logistics/Supply Chain/Sourcing/Procurement-Sales-Social media-Technology & Engineering If you’re interested in joining Lyra Collective but don't see an opportunity that you'd like to apply to, please apply to this listing. While we may not have an immediate need for someone with your expertise, we will keep you in mind for potential future opportunities. Our Commitment to Diversity and InclusionWe believe that true innovation happens when everyone has a seat at the table and the opportunity to excel. We're committed to growing and empowering a more inclusive community within our company and in ecommerce overall, and we’re devoted to hiring and cultivating diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. As an equal opportunity employer, all aspects of employment with Lyra Collective including the decision to hire, promote, discipline, or discharge, will be based on merit, performance, and business needs. Lyra Collective does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSunshine Sachs Morgan & Lylis is proud to represent clients across many industries including entertainment, social good, tech and lifestyle and we tell their stories through a variety of mediums. We’re proud of each and every campaign we execute, but you may be wondering why we don’t have more than a landing page as our website. While many of our clients are household names (you know them, we’re sure of it), our digital footprint is purposefully small. We fly under the radar and we like it that way. If you are fired up and ready to do good, join us! We have an opening for a Junior Account Executive on our Brand Integration Team. The ideal person for this role is someone who can develop trusting relationships quickly and can think creatively about partnership opportunities, sponsorships and event activations. You have a creative and inventive voice and an opinion that matters (and you’re not afraid to voice it). “You have a pulse on the latest trends in pop culture and entertainment” – everyone says this but it’s true. You are in the know and consider yourself an authority on brand collaborations, strategic partnerships and event activations. Responsibilities Include: • Willingness and an interest to soak it all in; learn the ins and outs of integrated communications with a focus on brand integration., • Assisting in developing and executing comprehensive marketing and brand integration strategies., • Assisting in the drafting, editing and proofreading sponsorship decks and pitch materials, creative briefs, client materials, memos, agendas, briefing notes, and client correspondence., • Scheduling and providing logistical support for client meetings., • Supporting senior managers in achieving deliverables for a full roster of clients (average of 4 – 6)., • Monitoring news cycles and flagging “pop culture moments” and competitor news., • Creating and maintaining lists! Lots of lists: brand contacts (across multiple categories – entertainment, lifestyle, media, beauty/fashion, tech, etc.) – to build relationships with new representatives and contacts, well-researched brand partnership and pop-culture event recommendation lists, status documents and others., • Communicating effectively with senior staff on status of requested tasks and projects., • Assisting in planning and executing brand partnerships and sponsorship activations at small and large scale event activations., • Working with senior management to respond to client requests and ensure requests are taken care of in an efficient manner., • Support administration of accounts including developing agendas, meeting recaps, activity reports, client status reports, budget trackers, etc.You Should Apply If:, • You have 2+ years of experience in this industry (communications, entertainment, politics, public relations, etc.), • You are eager and open to learning all aspects of integrated communications (media relations, social media, creative, brand integration, talent integration), • You are a strong writer – persuasive, concise, creative, and quick!, • You are eager to network and build connections in the media industry., • You are a strategic thinker, bring new ideas to the table, and love a good brainstorm., • You have strong decision-making abilities and accountability; this is an important role, own it!, • You have an innate curiosity and an entrepreneurial spirit., • You are incredibly organized, detail oriented and able to excel at managing multiple projects simultaneously., • You’re willing to work select evenings/weekends and travel when necessary., • You enjoy overdelivering rather than meeting expectations and take genuine pride in being part of something good.You don’t HAVE to have this, but it sure would be nice:, • You have secured and executed sponsorships for brands, • You have experience working with corporate clients and understand how to adjust to their specific needs, • You have experience working on paid integration opportunities in TV and Film and have a deep understanding of marketing opportunities with studios, networks and streaming services, • Previous experience working with teams in multiple locations (LA, DC, Austin, Austin, SF etc.), • Experience work with a project manager on an integrated communications teams (assisting with talent integration, media relations, social media, creative, brand integration), • Interests beyond brand marketing – we never like to stay in our lanes here and particularly like to combine entertainment and social good.