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Job Description The mission of West Point Association of Graduates (WPAOG) is to “Serve West Point and the Long Gray Line.” WPAOG is both the alumni association and foundation for the United States Military Academy (USMA) at West Point. Our vision is to ensure the Long Gray Line remains the most highly connected alumni body in the world. USMA is renowned as the world's preeminent leadership development institution. The student body, or Corps of Cadets, numbers 4,400, and each year approximately 1,000 cadets graduate and are commissioned as second lieutenants in the U.S. Army. The West Point Association of Graduates (WPAOG) is seeking a part-time Stockroom Coordinator to support the day-to-day operations of the WPAOG Gift Shop. Reporting to the Director Retail Operations, this role operates in a fast-paced, team-oriented environment and plays a critical part in supporting seamless retail operations, accurate inventory management, and exceptional customer service across both in-store and Web Store channels. The Stockroom Coordinator will support the Retail Team in the daily operations of the Web Store fulfillment team by coordinating merchandise flow, maintaining organized stockroom environments, and reinforcing inventory accuracy. This role ensures stockroom associates have clear direction, resources, and information to execute receiving, processing, and fulfillment tasks efficiently. Through consistent coordination and quality control, the position helps uphold the accuracy and reliability of orders that directly impact customer experience in both online and in-store settings. The coordinator also contributes to reunion and event-related merchandise operations by assisting with pre-order organization, monitoring product movement, and supporting preparation and delivery timelines in partnership with the Stockroom Manager. This includes ensuring merchandise is properly staged, tracked, and ready for distribution during high-volume periods. Working closely with internal teams and external vendors, the coordinator supports product lifecycle activities from receipt through fulfillment while maintaining efficient storage practices and organized stockrooms. The role also assists with customer and vendor communication related to orders, returns, and inquiries, ensuring timely and professional responses. In addition to daily responsibilities, the coordinator supports major events including reunions, football games, graduation, and other special programs. Responsibilities may include preparing merchandise for off-site sales, coordinating shipments, and assisting with on-site execution as needed. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities independently. The ideal candidate is customer-focused, adaptable, and comfortable balancing operational coordination with occasional customer-facing interactions in a dynamic retail environment. A high school diploma or GED is required. Candidates should have approximately 2–5 years of experience in retail, warehouse operations, shipping/receiving, or a related field. Proficiency with point-of-sale systems, inventory tools, and shipping platforms (UPS, USPS, FedEx) is preferred. The ability to lift up to 25 pounds, move merchandise, and work on ladders is required. This is a part-time 29 hour per week position with flexibility required for weekends, evenings, and major events. Hours may increase during peak seasons such as reunions and holidays. This position does not offer benefits and will pay approximately $21-$23 per hour based on skills and experience. Please submit a cover letter, resume and up to three (3) letters of reference to www.westpointaog.org/employment

West Point BSC - West Point, NY 10996 Salary Range $18.00 - $20.00 Hourly Level Entry Position Type Full Time Education Level High School Category Retail BSC Store Operations Level 3 Driver Reports to: BSC Store Manager Supervises: N/A Summary Statement: The person in this position is responsible for assisting customers with merchandise and deployment needs, maintaining the BSC brand and customer service standards. Essential Job Functions • (Point of Sale) Accurately enter all customer information into the POS system., • (Point of Sale) Operate POS system to check out all customer purchases, returns or exchanges., • (Customer Service) Answer telephone calls and welcome customers by greeting them, learning their shopping purpose, and providing customer satisfaction with a friendly, courteous and professional attitude., • (Customer Service) Identify current and future customer requirements by establishing rapport with potential and actual customers and others in a position to understand merchandise requirements., • (Customer Service) Resolve customer issues, seeking assistance from a manager if needed., • (Customer Service) Handle and assist with all sizing needs for deployments. (if applicable). Additional Job Functions (Level 3 must add THREE of the following job functions) • Order Fulfillment, • Must be able to fulfill back orders and complete sales transactions in back office., • Ensure that fulfillment of the order relieves inventory and increases sales., • Works with store personnel to ensure orders are filled in preparation for pickup, • If the store does deployment operations, Order fulfillment includes preparing the orders for the deployer and packing the deployment bag (if applicable), • Receiving, • Must be able to sign, verify, and receive inventory, submitting required paperwork., • Accurately In-check inventory being received from Vendors., • Accurately In-check inventory being received as transfers from other BSC Stores, • Ensures all stock is organized and located in appropriate storage areas., • Other receiving duties as assigned., • Store Merchandising, • Maintain a store that looks well stocked and conforms to the BSC store standards., • Maintain cleanliness of sales floor, restrooms, warehouse, and office space., • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or sales floor., • Responsible for all NIS tags., • Participate in store inventories, conduct cycle counts, and assist with A to Z shelf organization (if applicable)., • Shipping, • Ship orders to customers, ensuring all paperwork is done and the order is fully executed in the system (D365)., • Ship store transfers to other Base Supply Centers., • Must understand the shipping process and ensure that items go out in a timely manner., • Driver, • Must have a valid driver's license and be insurable through the company's insurance., • Load company vehicle with product needed to be delivered. Drive company vehicle to customer locations and unload product., • Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations., • Responsible for transporting products to and from store and warehouse, • Pulls products from inventory storage according to the documentation provided, • Ability to do basic math: add, subtract, multiply, divide, etc., • Must be able to lift 60 pounds and carry 40 pounds for minimum of 25 feet., • Must be able to bend, walk, stoop, climb and stand for 8 hours per day., • Must have basic computer skills., • Other delivery duties as needed. Marginal Job Functions • Assist other personnel as time and knowledge permit., • Participate in training and meetings as requested., • Perform other duties as assigned. Skills, Knowledge, and Abilities • Must work professionally as part of a team with other store employees., • Must be able to comprehend and perform duties using established work and safety procedures., • Must perform effectively under conditions of fluctuating workloads. Must have excellent customer service skills. • Appearance must be neat, clean and in adherence to the company's dress code policy., • Must have a working knowledge of Microsoft Office. Education and Work Experience • A high school diploma or equivalent is required., • Training while on the job will be provided. ISO 5.3 Organizational Roles, Responsibilities and Authorities IFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements. EEO Statement In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.