Residential Landscape Account Manager
4 days ago
Putnam Valley
Job DescriptionBenefits: • Paid holidays, • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Parental leave If youre a dedicated landscape professional who thrives on building lasting client relationships and delivering beautiful, high-quality results wed love to hear from you! About Maple Leaf Associates Founded in 1996, Maple Leaf Associates is a premier landscape, construction, and maintenance company serving Westchester and The Hudson Valley. We specialize in commercial and high-end residential landscape and hardscape projects, delivering exceptional craftsmanship and unmatched customer service. With nearly 30 years of experience, Maple Leaf Associates has built a reputation as one of the regions most trusted and respected landscaping companies, dedicated to quality, professionalism, and long-term client satisfaction. Position Overview The Residential Landscape Account Manager serves as the primary liaison between clients and the operations team. This role manages client relationships, ensures service quality, and oversees the financial performance of assigned accounts. The Residential Account Manager is responsible for property inspections, enhancement sales, contract renewals, and delivering exceptional customer service that builds long-term partnerships. What You'll Do • Serve as the primary point of contact for assigned residential maintenance clients, ensuring proactive communication, timely follow-up, and effective service solutions that strengthen relationships and drive satisfaction., • Work collaboratively with Production Managers to coordinate maintenance schedules, work plans, and service quality to ensure operations consistently meet or exceed client expectations., • Conduct regular site audits to evaluate landscape quality, identify enhancement opportunities, and document findings to maintain accountability and continuous improvement., • Address client concerns promptly and professionally using the H.E.A.R.D. service recovery model (Hear, Empathize, Apologize, Resolve, Diagnose), ensuring positive outcomes and sustained trust., • Oversee financial performance by monitoring budgets, tracking job costs, and managing account profitability., • Prepare and present enhancement and renewal proposals that support client goals and business growth., • Develop and deliver professional proposals for enhancements and contract renewals, providing timely follow-up within 24 hours and identifying opportunities for service expansion., • Maintain accurate client records, KPI reports, and other administrative documentation., • Participate in leadership and strategic planning meetings to support operational excellence and organizational success.What We're Looking For, • Bachelors degree in Horticulture, Landscape Management, Business, or related field (or equivalent accreditation)., • 35 years of experience in landscape account management or related customer service roles., • Strong horticultural knowledge and familiarity with landscape maintenance best practices., • Proven experience supervising crews and ensuring site safety compliance., • Strong understanding of service economics, labor efficiency, and field productivity metrics., • Exceptional communication, organizational, leadership, and client relationship management skills., • Proficient in Microsoft Office Suite and Aspire software preferred., • Experienced managing multiple client accounts, budgets, and service deliverables simultaneously., • Ability to communicate effectively in English and Spanish preferred. Apply today to join the Maple Leaf Associates team.